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  • Đã giải quyết

Chatgpt issue on Firefox browser, comparing Edge

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface… (xem thêm)

I am experiencing issues with my ChatGPT subscription while using it on the Firefox browser. Despite having an active subscription with access to ChatGPT-4, the interface only shows an 'Upgrade' option instead of the 'Refer a Friend' feature, which suggests that my subscription isn't being recognized properly. Additionally, whenever I try to send a message in the chat, I receive an error stating, 'Our systems have detected unusual activity from your system. Please try again later.' I haven't encountered these issues on other browsers. Could you please provide assistance or guidance on how to resolve these problems with Firefox?"

I have tried to clear the cache, and relogin, does not work...

I am wondering if this is an issue of Firefox or ChatGPT, any resolution on this?

Được hỏi bởi Zhenggli 5 tháng trước

Được trả lời bởi Zhenggli 5 tháng trước

  • Đã giải quyết

Spotify webplayer on Firefox is unuseable after updating to latest version

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it." I will play … (xem thêm)

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

Được hỏi bởi kit 4 tháng trước

Được trả lời bởi zeroknight 4 tháng trước

  • Đã giải quyết

Mozilla isn't able to download anything larger than 1GB files

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed t… (xem thêm)

For context, I accidentally made my root D: folder into the downloads folder and during this time I was still able to download using firefox. But when I finally changed the folder to my default one, firefox stopped being able to download anything larger than 1gb files. I can still download small images but anything larger than that I can't download. Else, it would only just show "Failed" in the downloads bar.

I've tried: 1. Changing the download location

>Also tried reindicating my download location

2. Turned off dangerous downloads 3. Putting an exception to the sites I try download from 4. Clearing the downloads 5. Tried troubleshooting mode 6. Restarting my computer 7. Restarting Firefox

I can't download on firefox but the same files I can download on Chrome.

Được hỏi bởi Chorsa Alterna 4 tháng trước

Được trả lời bởi cor-el 4 tháng trước

  • Đã giải quyết

Firefox 116.0.1 for OSX, tabs keep crashing

Hi, After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm … (xem thêm)

Hi,

After updating Firefox to 116.0.1 my tabs keep randomly crashing. I get some crash reports *occasionally* - meaning not all crashes produce a crash report - but I'm not sure what to do with them, they seem inconclusive. The last report (not for the last crash, though, which didn't produce any report) is bp-3334b934-58b5-4226-887a-235300231117

Được hỏi bởi frakie 4 tháng trước

Được trả lời bởi frakie 4 tháng trước

  • Đã giải quyết

Refresh page while in full screen mode.

I am using MacOS Monterey 12.7.1 with the latest Firefox version. When in full screen mode, if I want to refresh the screen I move the mouse pointer to the top of the pag… (xem thêm)

I am using MacOS Monterey 12.7.1 with the latest Firefox version. When in full screen mode, if I want to refresh the screen I move the mouse pointer to the top of the page to get the tools to display but when I move it down the the refresh button, it quickly hides again before I can refresh the page. Does anyone know of a solution to this or a keyboard shortcut I can use to do a page refresh while in full screen mode?

Được hỏi bởi bsisler 5 tháng trước

Được trả lời bởi cor-el 5 tháng trước

  • Đã giải quyết

Outlook default browser will not set to Firefox

Outlook recently made Edge or Chrome the default browser, with no possibility (as far as I can see) of choosing Firefox. In Outlook FILE/OPTIONS/ADVANCED, it seem impossi… (xem thêm)

Outlook recently made Edge or Chrome the default browser, with no possibility (as far as I can see) of choosing Firefox. In Outlook FILE/OPTIONS/ADVANCED, it seem impossible to choose Firefox.

How can I make Firefox the default browser. This situation occurred after recent update (October 2023).

Any help would be appreciated. -- JGS

Được hỏi bởi jgsimmons 5 tháng trước

Được trả lời bởi jgsimmons 5 tháng trước

  • Đã giải quyết

I cannot login to Reddit

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version … (xem thêm)

I'm a Reddit user and until today I used to login just fine. Now I get the error message "Incorrect username or password" when I try to login in Mozilla Firefox (version 119.0.1 (64-bit)). If I use Google Chrome or Microsoft Edge I log in with no problem.

Được hỏi bởi Online_Rambo 5 tháng trước

Được trả lời bởi Online_Rambo 5 tháng trước

  • Đã giải quyết

Reset Firefox dark mode source code?

I'm not very computer savvy but I followed a website a few months ago to edit Firefox so it'd default to dark mode. I think I went in and edited source code? I can't find… (xem thêm)

I'm not very computer savvy but I followed a website a few months ago to edit Firefox so it'd default to dark mode. I think I went in and edited source code? I can't find the instructions anymore but I'd like to revert back to the original setting. How do I do that? I tried to refresh Firefox but it's still coming back with some websites in dark mode and some not. Please advise!

Được hỏi bởi Helen Chao 5 tháng trước

Được trả lời bởi zeroknight 5 tháng trước

  • Đã giải quyết

How can I get Firefox to fill in form data for NEW forms

Firefox remebers my data for previously filled in forms - thats fine. BUtr how can I get it to know my basic data (name, email, phone number etc) for forms / sites I have… (xem thêm)

Firefox remebers my data for previously filled in forms - thats fine. BUtr how can I get it to know my basic data (name, email, phone number etc) for forms / sites I havent previously visited?

Được hỏi bởi matt1510 5 tháng trước

Được trả lời bởi cor-el 5 tháng trước

  • Đã giải quyết

firefox browser cannot open folder selection

I'm using firefox 119.0.1 Version on a Steam deck(SteamOS) and installed using the Discover app when in browser i cannot click on the "Open the file browser" icon that a… (xem thêm)

I'm using firefox 119.0.1 Version on a Steam deck(SteamOS) and installed using the Discover app

when in browser i cannot click on the "Open the file browser" icon that appears on websites. Also i cannot open the Downloads folder within the Menu bar from firefox I tried entering into safe-mode and still couldn't open I also tried using another User Profile under "Right click Firefox -> firefox profile manager" to try to see if it was something from my user profile that was causing the issue but i also couldnt open in another profile.

I also tried on a different browser to see if it was my device problem but i could open it. i tried on Brave and Chrome and it worked.

i dont know what to do, this was working normally last week and now it doesnt work, Even in another profile with no configuration done no extension and not logged in the "Open file" button doesnt work

Được hỏi bởi wolmaner00 5 tháng trước

Được trả lời bởi zeroknight 5 tháng trước

  • Đã giải quyết

Assistance Request - Firefox Browser Animation and Window Issues

Dear Firefox Support Team, I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. De… (xem thêm)

Dear Firefox Support Team,

I hope this message finds you well. I am writing to seek assistance with a persistent issue I have been experiencing in my Firefox browser. Despite my efforts to troubleshoot, I have encountered problems with various animations within the browser.

The specific issues include:

  Text Selection Animation: The animation for text selection does not function.
   Element Overflow Scroll: The animation for scrolling within elements in overflow does not work.
   Developer Menu Resizing (F12): The animation for resizing the developer menu (F12) is not functioning.
   Button Hover Effects: When hovering over elements such as buttons, the expected CSS :hover modifications do not occur.
   The cursor remains the same regardless of where it is moved. This is particularly problematic as the cursor often retains the icon corresponding to editable text even when over buttons.

Additionally, there are complications when resizing the browser window. Upon resizing, the window seems to "half" itself, making it impossible to drag or further resize. This behavior also hides the three standard buttons present in all windows.

An additional symptom is that when I initially open the browser, it functions perfectly. However, during usage, the first indication of a problem is the disappearance of the mouse cursor, requiring movement for a couple of seconds. From that point onward, all mentioned issues begin to manifest.

I have taken several steps to address these issues, including:

   Complete Firefox Reinstallation: I uninstalled and reinstalled Firefox from scratch in an attempt to resolve the problem.
   ESR Version Testing: I experimented with the Extended Support Release (ESR) version of Firefox, but the issues persisted.
   Hardware Acceleration Disable: I disabled hardware acceleration to check if it was causing the problems, but the animations still did not work correctly.

Despite these efforts, the problems persist, and I am reaching out to seek your expert guidance in resolving these issues. Your assistance in this matter is highly appreciated.

Thank you for your time and consideration.

Best regards,

Ivan Beltrame

Được hỏi bởi Ivan Beltrame 5 tháng trước

Được trả lời bởi cor-el 5 tháng trước

  • Đã giải quyết

History Only Shows Today's History

I am having this issue where Firefox only keeps "Today's" history. I have thoroughly looked at the community's similar issue fixes. I do not have Private Browsing on. I… (xem thêm)

I am having this issue where Firefox only keeps "Today's" history. I have thoroughly looked at the community's similar issue fixes.

I do not have Private Browsing on. I have set "Custom Settings History:

 -Remember browsing and download history
 -Remember search and form history

I do not have CC Cleaner or like apps and the one I do is on auto-manual and does not clear FF.

There is no reason for this. I would like to know when answering, what are a couple of likely causes for this. It appears by many queries here and on Google this has been an issue for years and FF seems not to want to fix it or know about it. Your help is appreciated.

Được hỏi bởi StevenB 5 tháng trước

Được trả lời bởi cor-el 5 tháng trước

  • Đã giải quyết

Taskbar icon appearing blank

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to 1-… (xem thêm)

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

Được hỏi bởi manysmiles 5 tháng trước

Được trả lời bởi manysmiles 5 tháng trước

  • Đã giải quyết

JPEG Images no longer open internally in FF, get downloaded. No option to open internally

Suddenly, now on FF 119.0.0.1, JPEG Images no longer open in new tab when clicked with mid-mouse-button (previous behaviour, wanted), instead they get downloaded, safed t… (xem thêm)

Suddenly, now on FF 119.0.0.1, JPEG Images no longer open in new tab when clicked with mid-mouse-button (previous behaviour, wanted), instead they get downloaded, safed to DL-folder, and maybe opened in 3rd-party-app. I tried to change the Open-with settings, but to no avail - there's no option to 'Open in Firefox'/Internally. (Only Open with../Download)

I've tried older guides on the topic, which didn't apply here it seems, also cleaned cache, etc.

Được hỏi bởi Henry Wachtel 5 tháng trước

Được trả lời bởi zeroknight 5 tháng trước

  • Đã giải quyết

Unable to deselect "Ask to save logins and passwords for websites"

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the c… (xem thêm)

I am unable to de-select the "Ask to save logins and passwords for websites" setting. The option is checked and I cannot "uncheck" the box. The texted is grey and the check box is a light color denoting it's not able to be toggled.

I searched for a solution and it's not the same problem as others are having where they have the the "never remember history" option enabled. My setting is "remember history."

I am a personal user, and this is my personal computer. I have admin rights on my computer. Running Windows 10 Pro.

Screenshot attached.

Thank you for any help with this.

Được hỏi bởi kennethdyer 5 tháng trước

Được trả lời bởi cor-el 5 tháng trước

  • Đã giải quyết

Unwanted google translate window

Help, I do not know how I got stuck with this but every time I go to twitter I get this tab pop up window and cannot get rid of it. I am not versed enough to get rid … (xem thêm)

Help, I do not know how I got stuck with this but every time I go to twitter I get this tab pop up window and cannot get rid of it. I am not versed enough to get rid of it. Please, please help get rid of it. https://twitter-com.translate.goog/home?_x_tr_sl=en&_x_tr_tl=en&_x_tr_hl=en-US

Được hỏi bởi laurelt2001 5 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 5 tháng trước

  • Đã giải quyết

How to protect yourself from pages that take up huge amounts of memory?

I often see that some pages take up too much memory. This critically affects the performance of my laptop with 8 GB of memory. However, I was unable to reproduce this beh… (xem thêm)

I often see that some pages take up too much memory. This critically affects the performance of my laptop with 8 GB of memory. However, I was unable to reproduce this behaviour. Now I have caught two web pages.

https://linuxhandbook.com/sort-top-command/ 

and https://www.tutorialspoint.com/how-to-find-number-of-ram-slots-in-linux The first page quickly takes up 1-2GB and continues to drain memory. The maximum usage was 7 GB on a laptop with 16 GB of memory. This behaviour is the same in Firefox and Chrome. The second page quickly takes up 2GB, which is very noticeable on 8GB laptops. Why do these pages take up so much memory? Most importantly, how can you protect yourself from such an unexpected memory consumption?

Được hỏi bởi YDUBINSKY 5 tháng trước

Được trả lời bởi zeroknight 5 tháng trước

  • Đã giải quyết

Default Apps

Hi, I would like to customize the apps that firefox shows me when I click the address bar. In the attached image, you see youtube, google, reddit, wikipedia, twitter. I w… (xem thêm)

Hi, I would like to customize the apps that firefox shows me when I click the address bar. In the attached image, you see youtube, google, reddit, wikipedia, twitter. I would like to remove some of these apps. How can I do that?

Also, there are suggested search engines on the bottom, including amazon, bing, ebay. How can I customize the apps which appear in that list? Again, I want to remove some of these apps.

Thanks.

Được hỏi bởi samuelgolland 5 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 5 tháng trước

  • Đã giải quyết

Unable to login to my bank when using Firefox New Private Window

Every time I try to login to my bank using Firefox New Private Window I get a message "Unable to login. Try again later." But if I then switch to Microsoft Edge browser u… (xem thêm)

Every time I try to login to my bank using Firefox New Private Window I get a message "Unable to login. Try again later." But if I then switch to Microsoft Edge browser using its private window I have no problem, no delay, in logging in. It has occurred to me that Edge is deliberately blocking or somehow delaying my login attempt with Firefox. Could this be?

Được hỏi bởi frawhi24 5 tháng trước

Được trả lời bởi frawhi24 5 tháng trước