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  • Đã giải quyết

All Sync Data Was Removed Upon Password Reset

I submitted this as a bug report but I will also submit this here to see if anyone has any information or a solution. After resetting my password, none of my sync data f… (xem thêm)

I submitted this as a bug report but I will also submit this here to see if anyone has any information or a solution.

After resetting my password, none of my sync data from before the install is there. Only the sync data from my laptop, but even on my laptop it no longer lists my old computer, it is as if my PC from before the new OS has simply been deleted from the sync logs. In fact, my sync logs only go back to the moment I changed my password. I am not sure how to proceed as it appears that there aren't even any traces of my sync from before this point.

It would be nice if I could get the old tabs I had open on my desktop before I changed my OS, but it's not exactly a "world ending" situation.

Được hỏi bởi liam.m.connorb 2 ngày trước

Được trả lời bởi Paul 1 ngày trước

Website persistent on staying in cookies

Hi there, in my settings in firefox: there is a website that refuses to go away from the "Manage Data" section of the "Cookies and Site Data" section of my Firefox settin… (xem thêm)

Hi there, in my settings in firefox: there is a website that refuses to go away from the "Manage Data" section of the "Cookies and Site Data" section of my Firefox settings. I will select to remove all of the cookies ever, and even when I refresh the settings page, or close and restart the App, or turn my computer off and on again, it is still there. Strange! I would like assistance with this.

of note, I've checked w/ third party extensions that manage cookies, and that website doesn't show up when I manage cookies via said extension.

I have MacOS Big Sur, 11.7.10. I have the latest version of Firefox.

Thank you!

Được hỏi bởi julia 7 giờ trước

Lần cuối trả lời bởi cor-el 37 phút trước

extesions

SerpClix Cicksense could not be installed because it has a high risk of causing stability or security problems.

Được hỏi bởi micropiloft 1 giờ trước

Updated version 105 which I found does not allow or have an option, to go to version 132.

I have version 105 and version 132 now installed on my computer. What is the best way going forward? I had 375 tabs open and of course designed my way. Besides saved pass… (xem thêm)

I have version 105 and version 132 now installed on my computer. What is the best way going forward? I had 375 tabs open and of course designed my way. Besides saved passwords I have a couple gigs of cookies. Some pinned tabs etc. Should I just start over with version 132 and struggle through it for a few weeks? It used to update automatically but for some reason it did not these last few months and 105 didn't even have an option to update. Thanks for any suggestions.

Tim

Được hỏi bởi steinkamptim 1 giờ trước

Camera missing from input device lists - including Mozilla "Troubleshooting information" page

I was live streaming last night, and the page started acting up, so I refreshed it, and my camera disappeared. I went to my stream settings, and there were no cameras av… (xem thêm)

I was live streaming last night, and the page started acting up, so I refreshed it, and my camera disappeared.

I went to my stream settings, and there were no cameras available (I have 3 running and available always).

I went to my permissions page, and all permissions were enabled. After finding a troubleshooting page that showed me how to get to Firefox's "Troubleshooting information" to see all Input Devices, and there were no cameras. Screenshot attached. (Funny, because the "C920 Webcam microphone" was listed, but not the camera)

When I reboot/refresh Mozilla, I AM able to see and select a webcam, but only upon initial startup. If I refresh the page, or open a new streaming page, all cameras disappear again. This is not a long-term work-around, as refreshing FF clears my cookies/cache and I have to spend 30 minutes setting my stream pages up from scratch.

Any ideas what could cause this, and if there are any other troubleshooting steps worth trying?

Được hỏi bởi vkmediallcnv 2 giờ trước

search bar overlapping with tabs

Hi y'all, when I use firefox DE, there is a bug in which the search bar overlaps with the tabs, after the new release. Is this because I use a custom CSS that reverts the… (xem thêm)

Hi y'all, when I use firefox DE, there is a bug in which the search bar overlaps with the tabs, after the new release. Is this because I use a custom CSS that reverts the tabs back to the old style? I would really appreciate it if I could still use the old firefox tab style without having my search bar overlapping with the tabs

Được hỏi bởi This s mii 9 giờ trước

Lần cuối trả lời bởi cor-el 2 giờ trước

My browser will not play most videos including mp4

I have windows 10 and the latest update of firefox and many normal mp4 videos and videos of other formats will not play. I do not understand why or how to fix it please h… (xem thêm)

I have windows 10 and the latest update of firefox and many normal mp4 videos and videos of other formats will not play. I do not understand why or how to fix it please help

Được hỏi bởi x13ichigo1600 5 giờ trước

Lần cuối trả lời bởi x13ichigo1600 3 giờ trước

  • Đã giải quyết

Can't sign into one of my email accounts with FF, but MS Edge works fine

I've been using FF since release #3 and like it a lot since I cut my teeth using NetScape. The past few days FF will not open one of my email accounts. When I click on … (xem thêm)

I've been using FF since release #3 and like it a lot since I cut my teeth using NetScape. The past few days FF will not open one of my email accounts. When I click on login, it brings up the logging on page and then just starts blinking and will not sign me on. If I use MS Edge to sign on it works fine. The email account has been working fine for many years so don't know what to do. I've deleted recent history, but that does not help. Any ideas will be appreciated as I like FF and don't like to have to use two different browsers to do my daily tasks. Thanks in advance for any help you can suggest. I'm currently using release 131.0.3 with W-10 on a desk top PC with DSL from my phone company with the email account with their ID. My phone company does no know about or support FF.

Được hỏi bởi donP22 6 ngày trước

Được trả lời bởi donP22 3 giờ trước

How can I suspend tabs I am not using?

I am using Firefox as my default browser in Windows 10 Enterprise. Since making it my default, the computer takes forever to start up and often gives me "not responding" … (xem thêm)

I am using Firefox as my default browser in Windows 10 Enterprise. Since making it my default, the computer takes forever to start up and often gives me "not responding" messages when trying to open a documents search or other tasks. When I open the Task Manager to stop a stalled task, I noticed that Firefox is using over 3800 mb of memory, more than three times as much as any other browser, resulting in over 70% of my memory being taken up. I am assuming that Firefox is therefore not sleeping or suspending unused tabs. Is this so? If so, is there an add-on or tab manager that will suspend currently unused tabs? I've tried to use the suggested tab managers but found them impossible to figure out. Why don't these add-ons provide instructions on how to set them up?

Thanks for any help or advice you can offer.

Được hỏi bởi Freyda Lynn 4 giờ trước

"Save as" does not save the new dom anymor

Hello, I have a self-made JavaScript-HTML-Calendar on my local file system. I use JavaScript to change the dom, for example to mark a day in the calender as "holiday" or… (xem thêm)

Hello,

I have a self-made JavaScript-HTML-Calendar on my local file system. I use JavaScript to change the dom, for example to mark a day in the calender as "holiday" or "work". When I use the "Save as" function of Firefox, Firefox does not save the new version of the dom anymore, it does not overwrite the HTML-file on the disc. It worked fine until mid october 2024, but it seems a recent update changed something.

It still works with other browsers, it is only Firefox i have this problem with.

Does somebody know which setting may have been changed causing this problem?

Thanks in advance

Được hỏi bởi Der_Marquis 1 ngày trước

Lần cuối trả lời bởi Der_Marquis 4 giờ trước

Firefox icon in Windows 10 search

I know this is a minor issue, but after installing Firefox via winget, the search bar in Windows 10 (Windows Search) finds the Firefox app but doesn't display its icon. I… (xem thêm)

I know this is a minor issue, but after installing Firefox via winget, the search bar in Windows 10 (Windows Search) finds the Firefox app but doesn't display its icon. Is there a known way to fix this?

Được hỏi bởi Pablo Zurita 4 giờ trước

  • Đã giải quyết

Urgent Request to Reset Mozilla Account

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication a… (xem thêm)

I am writing to request assistance with my Mozilla account. I am unable to access my account due to several reasons: I have lost access to the two-factor authentication app, I have lost the backup data with the 10-digit recovery key, and I no longer have any devices where I was previously logged in. I only have access to my email address.

I do not need access to the synchronized data; it would be acceptable if you delete it and allow me to register a new Mozilla account with my existing email address. Using a different email address is not an option for me.

I am in the process of transitioning away from the Google ecosystem and would like to use Mozilla's services and products. Could you please help me reset my Mozilla account so that I can register a new one with my current email address?

Thank you for your prompt attention to this matter.

Best regards, Evgeny

Được hỏi bởi Evgeny 2 ngày trước

Được trả lời bởi James 5 giờ trước

Firefox open tab sync has stopped functioning

I often use the Sync function to bring open tabs over from my smartphone to my desktop computer. I have noticed over the past month or so, this functionality has become i… (xem thêm)

I often use the Sync function to bring open tabs over from my smartphone to my desktop computer. I have noticed over the past month or so, this functionality has become increasingly unreliable and sometimes does not function at all. At the moment I have no synced tabs showing on my desktop. I have signed out and back in to Mozilla on both my smartphone and desktop multiple times, checked the sync settings, and nothing seems to resolve this. There have been a couple Firefox updates on both the desktop and mobile side, none of which have changed this behavior.

Has anyone else been experiencing this? What other trouble shooting steps can I perform? Any help is much appreciated.

Desktop FF version: v131.0 Mobile FF version (Android): v130.0.1

Được hỏi bởi Bizbot 1 tháng trước

Lần cuối trả lời bởi Bizbot 4 giờ trước

Cannot login to Firefox sync

For years I've used the same email and password to login to Firefox sync. However I discovered in recent weeks my login details are no longer recognised., so am not able … (xem thêm)

For years I've used the same email and password to login to Firefox sync. However I discovered in recent weeks my login details are no longer recognised., so am not able to import all my bookmarks and online passwords onto a re-installed operating system. My stored passwords on another system visibly shows the same login details I have always used. This has not happened before, and I did not change my login details, so I am at a loss what has gone wrong.

Any suggestions as to how I can login to syncing.

Được hỏi bởi paul benson 5 giờ trước

Upgrade to Firefox ver. 132 failed - after reinstallation profile data is not retrieved

Hello, I would like to ask if there is something that can be done to recover bookmarks/logins? The story: 1. When opening new tab it says it needs restart for a new up… (xem thêm)

Hello,

I would like to ask if there is something that can be done to recover bookmarks/logins?

The story: 1. When opening new tab it says it needs restart for a new upgrade. 2. Then nothing happens. When trying opening firefox new window does not load, the process shows for a short time (few seconds) then disappears. When opening it from cmd there is no console log. 3. Then after reading internet, it said that reinstallation could help. I did that, i.e. installed new firefox installator and ran it. After opening, it was a brand new firefox, no bookmarks, login information loaded from existing profile. 4. Tried to recover profile information via sync, but to my unfortunate i reseted the password from mozilla account and login in new mozilla firefox thinking it would fech all the data from server and I could retrieve my history. Unfortunately after the fact I read that it would reset all stored information on that account. 5. Right now in Profiles folder I can see three entries, two of which have only parent.lock file and the other is this brand new profile. I assume/guess it was created during reinstallation.

When going to update history it shows "Install Failed" on Firefox 132 version.

Is this case totally lost and all data is unrecoverable or is there a chance to recover it? When reinstalling, does new installation create a new profile that is futher used or try to use one that was used by already installed Firefox? Has the local profile been overwritten when resetting account password?

I understand that I made few mistakes along the way, e.g. not backing up profiles when upgrade failed, but nevertheless I would like to ask if there is anything that can be done?


Thanks

Được hỏi bởi rerix78 5 giờ trước

Why does my Mozilla browser get crashed whenever I try to open a website?

It’s really frustrating because I can’t browse or do anything online. I’m not sure if it’s a problem with the browser itself, my internet connection, or something else. D… (xem thêm)

It’s really frustrating because I can’t browse or do anything online. I’m not sure if it’s a problem with the browser itself, my internet connection, or something else. Does it have to do with the number of tabs I have open or any extensions I’ve added? I want to know how to fix this issue so I can use Firefox without it crashing all the time. Any tips on what I can check or do to make it more stable would be really helpful.

Được hỏi bởi shoebsiddique07 5 giờ trước

Lần cuối trả lời bởi M.S. S. 5 giờ trước