• Đã giải quyết

Firefox deleted user data after the update

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I… (xem thêm)

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

Được hỏi bởi Damir Zasimenko 8 giờ trước

Được trả lời bởi jscher2000 - Support Volunteer 4 giờ trước

  • Đã giải quyết

How do I Sync tag groups, and more, to another computer?

Hi, I have tried to sync between my two computers, but it did not work out well: e.g when I click on ‘show more bookmarks (>>)’ on the right side of the screen (… (xem thêm)

Hi,

I have tried to sync between my two computers, but it did not work out well:

e.g when I click on ‘show more bookmarks (>>)’ on the right side of the screen (next to Other Bookmarks) I get - Firefox is not responding and I have to click on

-> Close the program.

If I click on -> Wait for the program to respond - Firefox never responds! And before I click on -> Close the Program - my keyboard input is totally erratic!

This occurs on both computers! - what can I do…..

I have therefor on the computer I want to be on the receiving end:

- deleted: History, Downloads and Tags and All Bookmarks - Cleared browsing data and cookies - Closed all open tabs

And now I am Signed in with Syncing; ON - on both computers again.

But I have not checked any of the check-boxes in ‘Manage sync…’ - ‘Manage what syncs on all your connected devices’ i.e. Bookmarks, Passwords, settings, History, Payment methods, Open tabs, Add-ons

Why is there no check-box tag groups!

What do I have to do on my SOURCE compute and on the DESTINATION computer for - a one way sync of everything?

Best regards, Einar

PS,

After Signing in I was presented with the following, and I chose Not Now

Sync your Firefox experience View your saved passwords, tabs, browsing history and more — across all your devices. Select an option to continue:

- I already have Firefox for mobile Start your sync now if you already have Firefox on your mobile device. 

- I don’t have Firefox for mobile Download Firefox on your mobile device, then start your sync.

Not now

Được hỏi bởi einar_flaathe 3 ngày trước

Được trả lời bởi einar_flaathe 3 ngày trước

  • Đã khóa

Somewhere a dead phone number is blocking my ability to use my debit card for transactions.

When I last tried to buy with Google stored debit card from my bank the transaction was blocked by the presence of a four-month old phone number. I have updated several w… (xem thêm)

When I last tried to buy with Google stored debit card from my bank the transaction was blocked by the presence of a four-month old phone number. I have updated several weeks ago to my current telephone number and address. Yet the new number is not there, instead the old number is not helping me.

Được hỏi bởi WmRobt 13 giờ trước

Lần cuối trả lời bởi Denys 12 giờ trước

  • Đã giải quyết

Twitch stopped working in Windows 7.

05/20/2025 twitch streams stopped working, image disappeared, sound is there. Also working videos that are on twitch, not streaming. In windows 10 everything works. … (xem thêm)

05/20/2025 twitch streams stopped working, image disappeared, sound is there. Also working videos that are on twitch, not streaming. In windows 10 everything works.

Được hỏi bởi RikiTikiTak 3 tuần trước

Được trả lời bởi RikiTikiTak 3 tuần trước

  • Đã khóa

Deleted messages missing from Trash folder

I have set my account to "Don't delete any messages", because I frequently want to reread a deleted message in my Trash folder. However, when I go into my Trash folder to… (xem thêm)

I have set my account to "Don't delete any messages", because I frequently want to reread a deleted message in my Trash folder. However, when I go into my Trash folder to search for a deleted message, I am finding that messages older than a certain date have disappeared, although I've done nothing to permanently delete them. For example, today everything older than May 3 is gone. What can I do to prevent this?

thanks, CW

Được hỏi bởi chriswebb 1 ngày trước

Lần cuối trả lời bởi Denys 19 giờ trước

  • Đã khóa

Security

Hello. I just have a general question. I have read about it a little but I get mixed info. Some say yes, some say no.... So, is it possible to get a virus or malware or a… (xem thêm)

Hello. I just have a general question. I have read about it a little but I get mixed info. Some say yes, some say no.... So, is it possible to get a virus or malware or any of that spyware stuff on mobile phones like you can on a computer? Particularly Android phones. They have all these anti-virus apps and stuff you can download saying they're designed specifically for Android mobile devices but then I have read articles that say that the Android operating system is not the same as, let's say, a Windows PC operating system so it's not possible to download spyware onto it. I'm just curious and appreciate any info. Thank you!!

Được hỏi bởi manda1420 1 ngày trước

Lần cuối trả lời bởi Denys 19 giờ trước

  • Đã giải quyết

Sync with Two-Step Authentication protected Google account failed

I discovered that I cannot sync with my google account protected from 2FA. In detail: Numbered list item showing something went wrong page when I am trying to login… (xem thêm)

I discovered that I cannot sync with my google account protected from 2FA.

In detail:

  1. Numbered list item showing something went wrong page when I am trying to login from (about:preferences#sync);
  2. Numbered list item Login successful with another account not protected by 2FA

Note that:

  1. Numbered list item cookie allowed;
  2. Numbered list item using newest version;
  3. Numbered list item protection set to standard;
  4. Numbered list item tried to reinstall firefox

but none of them are successful.

I have also confirm that:

  1. Numbered list item the account is able to sign in from other platform from mozilla(it's the account I'm using now)
  2. Numbered list item there's no (significant) error logged from the F12 console

full F12 message here: ``` GET https://accounts.firefox.com/post_verify/third_party_auth/callback?context=oauth_webchannel_v1&entrypoint=preferences-reverify&action=email&service=sync&client_id=5882386c6d801776&response_type=code&access_type=offline&scope=https://identity.mozilla.com/apps/oldsync+profile&state=Y3UDr2_XIlwjqswEnyjs1g&code_challenge=d3K0xaJKqskxM0DZJugMDgEvVMbgLGmKSuKn0fvK9kM&code_challenge_method=S256&keys_jwk=eyJjcnYiOiJQLTI1NiIsImV4dCI6dHJ1ZSwia2V5X29wcyI6W10sImt0eSI6IkVDIiwieCI6IklnQUFGX0dWSUhtQnQxczdGU1Nya3FFMTZZQ2lZb0FxSFF1R2RoNlJnMmciLCJ5IjoiLU1Gb0VvY0tMU1VVY1dqVlhEeWVkWFUyaEF2N1p3d093akNRUV9wVDhoZyJ9 [HTTP/3 200 143ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/css/main.47bc55cc.css [HTTP/2 200 OK 0ms]

GET https://cdn.accounts.firefox.com/settings/prod/query-fix.js [HTTP/2 200 0ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/js/main.e5e8b95eb0758054510f.js [HTTP/2 200 0ms]

sentry-config-builder Object { msg: "Config setting for sentry.dsn specified, enabling sentry for env prod!" } config-builder.ts:49:9 sentry-config-builder Object { msg: "sentry targeting: prod" } config-builder.ts:63:9 XHRPOST https://accounts.firefox.com/nimbus-experiments [HTTP/3 200 148ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/static-asset-manifest.json [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/zh-TW/main.92b0a10b.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/zh-CN/main.61fb087e.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en-GB/main.948aff3a.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en/main.ca2a17d4.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en-CA/main.105631bd.ftl [HTTP/2 200 0ms]

XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 148ms]

GET https://accounts.firefox.com/favicon.ico [HTTP/3 200 0ms]

XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 144ms]

webchannel WebChannelMessageToContent { target: Window, isTrusted: true, detail: {…}, srcElement: Window, currentTarget: Window, eventPhase: 2, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, … } console.ts:40:19 webchannel WebChannelMessageToContent { target: Window, isTrusted: true, detail: {…}, srcElement: Window, currentTarget: Window, eventPhase: 2, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, … } console.ts:40:19 XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 143ms]

XHRGET https://api.accounts.firefox.com/v1/totp/exists [HTTP/3 200 142ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/media/moz-logo-bw-rgb.af4ff126cf0c81ef136dc2542f4a5e30.svg [HTTP/1.1 200 OK 0ms] ```

Được hỏi bởi Jacky He 3 tuần trước

Được trả lời bởi Jacky He 23 giờ trước

  • Đã giải quyết

Missing player on Twitch streaming service

Hello! Today, suddenly, a video player disappeared on the Twitch streaming service (see screenshot), but the stream sound is playing. I tried clearing Firefox data and la… (xem thêm)

Hello! Today, suddenly, a video player disappeared on the Twitch streaming service (see screenshot), but the stream sound is playing. I tried clearing Firefox data and later reinstalled the browser completely - didn't fix the problem. I installed two versions (115.17.0esr and 115.23.1esr) because I thought the problem was an update. Both versions of the browser have a problem. In another browser, this problem is missing, Twitch is working! Operating system Windows 7 Pro SP1. Can you please tell me how to solve this problem?

Được hỏi bởi Nicolay Yakimov 3 tuần trước

Được trả lời bởi John Smith 3 tuần trước

  • Đã giải quyết

Twich Live Streamings

Since Mozzila updated to 115.23 to x64 Windows there is no longer the abillity to watch Twich live Streamings. Is this going to be permanent ? Should we all leave Fi… (xem thêm)

Since Mozzila updated to 115.23 to x64 Windows there is no longer the abillity to watch Twich live Streamings. Is this going to be permanent ? Should we all leave Firefox after so many years od succefull use and go to Chrome? Are you aware of similar live broadcasting issues ? Wiil Mozzila include a solution soon?

Được hỏi bởi AnthoniusII 2 tuần trước

Được trả lời bởi Denys 1 ngày trước

  • Đã giải quyết

Address bar results withou searching for anything

Why do I have search results of pages inside my adress bar, that I almost never use? This goes mainly for Reddit.com and Tagesschau.de, as im from germany this seems rea… (xem thêm)

Why do I have search results of pages inside my adress bar, that I almost never use?

This goes mainly for Reddit.com and Tagesschau.de, as im from germany this seems really strange?

The site mentioned is newssite (Tagesschau.de) controverial at best and I never use it. I have no idea why its there, in 1 year I probably got redirected to there without knowing twice.

So it cant be the most used sites iam on, especially if there is reddit too. I dont have an account and do not use the site. Since when does firefox has Ads in their adress bar?

What is this and how do I get rid of it? I doubt that it is one of the most used sites in germany, it cant be for alot of simple reasons. Age of the userbase does not fit with the Internet User group. 50% of the country does not like them (tagesschau page). Germany is in the IT Darkages except the tech savvy youth and generation 1980 to this day. This newsgroup is targeted towards an older generation and is still heavily invested in TV not the Internet. As it is statemedia its also highly out of touch with the current more internet focused generations, so I doubt that its because they generate traffic or anything else.

Is there a way do blank all search results on default? And I would really like to know how this page got there.

Được hỏi bởi Dave “CasaRomeo” Johnson 6 ngày trước

Được trả lời bởi jscher2000 - Support Volunteer 6 ngày trước

  • Đã giải quyết

Must disable ad block to use youtube with adds. How to do this? thanks

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and… (xem thêm)

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and disable ad block programs/ extensions, thus allowing me to get back on You tube. I can recognize an outright program, but do not knew if extensions are in play that are not obvious to me. THANKS

Được hỏi bởi Helene Rubinoff 2 ngày trước

Được trả lời bởi jscher2000 - Support Volunteer 1 ngày trước

  • Đã giải quyết

New start page after update?

After firefox update, start page changed to first photo i added here, second photo is how it was before, is there any way to get it back? Before update i had version 131.… (xem thêm)

After firefox update, start page changed to first photo i added here, second photo is how it was before, is there any way to get it back? Before update i had version 131.0b9, now its 136.0b1

Được hỏi bởi yariknesterenko9 4 tháng trước

Được trả lời bởi yariknesterenko9 4 tháng trước

  • Đã giải quyết

Can not use new Firefox version set up May 23

I need to speak with someone. Firefox was updated on May 23. I have been away and can not use new version. I can not get access to aol account. I want my old Firefox … (xem thêm)

I need to speak with someone. Firefox was updated on May 23. I have been away and can not use new version. I can not get access to aol account. I want my old Firefox back

Được hỏi bởi csweinst 2 ngày trước

Được trả lời bởi csweinst 2 ngày trước

  • Đã giải quyết

The built-in translation module in Firefox doesn't work

Firefox 139.0.1 on W11 When I open a page in a foreign language, such as English in my case, I don’t have access to a translation module. Yet this feature exists in Fire… (xem thêm)

Firefox 139.0.1 on W11

When I open a page in a foreign language, such as English in my case, I don’t have access to a translation module. Yet this feature exists in Firefox, but I don’t understand why the translation isn’t being offered.

When I search for "Translation" in the Settings, I do find this translation module. I’ve downloaded all the languages and restarted my browser.

When I click on the Settings button for this module (see screenshot), in the section “Translations will be done automatically for the following languages,” I can't add any language there.

Despite this, when I go back to a web page in a foreign language, like a news article in English, I still don’t see the translation icon in the address bar.

Can you help me resolve this issue? Can I provide any additional information to help?

Thank you

Được hỏi bởi MichelMichel 5 ngày trước

Được trả lời bởi MichelMichel 2 ngày trước