Hiển thị các câu hỏi được đánh dấu: Xem tất cả các câu hỏi

Firefox on Windows 10: no access to internet, unable to access different pages (Options page, about:config, about:support, Help > Troubleshooting Information, etc.)

Hi Support, since few weeks I am unable to use any Firefox version (from older to the newest) with Windows 10. The issue is really weird because I can start the Firefox a… (xem thêm)

Hi Support,

since few weeks I am unable to use any Firefox version (from older to the newest) with Windows 10. The issue is really weird because I can start the Firefox application; however, I am unable to connect to internet and I cannot open many Firefox pages like Options, about:config, about:support, Help> Troubleshooting information, etc.

The issue occurs for both standard Firefox installs and with Portable Firefox installs from different sources (Portableapps.com, Winpenpack, etc.). Restarting in Safe Mode has not helped.

I am looking for suggestions on how to troubleshoot this issue and hopefully solve it, as Firefox is my preferred browser.

Thanks in advance for any help you may provide! Best regards, Viki

Asked by vkroon 2 ngày trước

Last reply by vkroon 13 giờ trước

Computer crashed, Firefox history is gone and will not be saved

Hi everybody, I'm running Firefox 77.0 on my 2014 rMBP with OSX 10.11.6. A few hours ago my OS crashed and I reset my computer. Once I did this, I opened everything back … (xem thêm)

Hi everybody, I'm running Firefox 77.0 on my 2014 rMBP with OSX 10.11.6. A few hours ago my OS crashed and I reset my computer. Once I did this, I opened everything back as it was pre-crash and all my Firefox tabs and absolutely everything else loaded correctly except for my history.

Every time I type a word, no previously visited URLs will load up in my URL field, I checked my History and it seems to have deleted 99% of every site I've visited. The recently closed tabs and windows are still there, and I can reload them if I press cmd+shift+t, however the rest of my actual history seems to be gone. I've reset (normally) my computer a couple more times, repaired disk permissions and whatnot and for some reason it won't even save whatever other sites I've now visited since it was wiped. Am I screwed here?

Asked by nodigits 1 ngày trước

Last reply by nodigits 1 ngày trước

Getting a 403 on addons.mozilla.org

Hi, I'm getting a forbidden message when I tried to access the addon store just now. I tried accessing it with a VPN and it works. So I'm getting a feeling that I am ban… (xem thêm)

Hi, I'm getting a forbidden message when I tried to access the addon store just now. I tried accessing it with a VPN and it works. So I'm getting a feeling that I am banned or blacklisted. But WHY?! Can anyone help?

Asked by acclotephoacc 2 ngày trước

Last reply by acclotephoacc 1 ngày trước

FF slow, jittery and sometimes freezes (uses loads of RAM)

FF didn't used to be so slow. It now get really slow and uses a lot of RAM to the extend that my disk is full and I have to shutdown FF. I do have like 30 tabs open, with… (xem thêm)

FF didn't used to be so slow. It now get really slow and uses a lot of RAM to the extend that my disk is full and I have to shutdown FF.

I do have like 30 tabs open, with one or two Slack-like web apps. However, I'm not using them all at the same time. In the first couple of quantum releases it didn't used to be this slow, never mind pre-quantum performance. Oh and I'm not gonna compare to Chrome or Chromium.

Any help with this? Is it the extensions causing it?

  • Also I never found a proper replacement to legacy Tab Session Manager (the quantum one is no where near as good).

Asked by lookintolearn 5 ngày trước

Last reply by lookintolearn 2 ngày trước

Wrong IPv6 in cache

Hello, Sometimes Firefox is having a wrong IPv6 in cache. Using the extension SixOrNot, I can see for rss.forumanalogue.fr the following IPv6 2001:41d0:fecf:8900:216:3eff… (xem thêm)

Hello,

Sometimes Firefox is having a wrong IPv6 in cache. Using the extension SixOrNot, I can see for rss.forumanalogue.fr the following IPv6 2001:41d0:fecf:8900:216:3eff:fe65:97bc, with the note "Cache". However, this IP corresponds to toot.forumanalogue.fr and the actual IPv6 for rss.forumanalogue.fr is 2001:41d0:fecf:8900:216:3eff:fef1:20a2. In order to temporary fix the issue, I perform a dig and it solves the issue for a while.

It is a rather new issue (few weeks).

What is going on?

Asked by clement3 3 ngày trước

Last reply by clement3 3 ngày trước

firefix send

I am logged into Firefox. I click use Firefox send. I select a file. Number of times then it comes up log in. I am already logged into Firefox. My picture and name is i… (xem thêm)

I am logged into Firefox. I click use Firefox send. I select a file. Number of times then it comes up log in. I am already logged into Firefox. My picture and name is in the top right hand corner. I put in my email then password. Comes up Something went wrong! Try Firefox send. I reinstalled Firefox. No matter what I can not use Firefox Send. I have in the past but it has been awhile. Can you fix this so I can use Firefox send. Thank you Frank

Asked by Frank Morrell 5 ngày trước

Last reply by Frank Morrell 3 ngày trước

Crash at startup if Firefox not properly quit before shutdown Debian Buster

Hello, One of my last Crash ID report : 49e3c347-5deb-4659-b9d1-281b00200514 I experiment this problem on two of my computers. Both are running Debian Buster. If I don't … (xem thêm)

Hello,

One of my last Crash ID report : 49e3c347-5deb-4659-b9d1-281b00200514

I experiment this problem on two of my computers. Both are running Debian Buster. If I don't forget to quit Firefox before shutting down my computer, then I believe I won't have problem the next time I switch on my computer and launch Firefox.

However, as most of the time, if I shutdown my computer with Firefox still being open, it seems that Debian Buster doesn't close properly Firefox. In fact, if Firefox was still open when I switch off my computer, I can be sure (100% of the time) that at the next startup, Firefox won't be able to launch the previous session and I'll have to "restore my last tabs".

No other software seem to suffer from the way Debian Buster switch off. Only Firefox.

Thank you for any help one could give me,

Regards, Thatoo

Asked by Thatoo 2 tuần trước

Last reply by Thatoo 3 ngày trước

Fresh Install Firefox 76.0.dmg results in "Profile Missing" Error and does not boot. OS10.11.6

MacbookPro OS 10.11.6 About a week ago Firefox was running no problem. Closed Firefox (quit) Re-opened and got the Profile missing error. troubleshoot through exis… (xem thêm)

MacbookPro OS 10.11.6

  1. About a week ago Firefox was running no problem.
  2. Closed Firefox (quit)
  3. Re-opened and got the Profile missing error.
  4. troubleshoot through existing threads on mozilla support. including renaming the profile.ini file, deleting it, moving it, etc.
  5. Used Appcleaner to wipe all known goodies of Firefox from my computer
  6. downloaded a fresh 76.0.dmg from the website
  7. Problem persists. Application does not load, "Profile missing" opens immediately
  8. No application support data in /Library/ application support/firefox exists

Chrome works and Safari works no problem.

Asked by HawkEye 4 tuần trước

Last reply by HawkEye 4 ngày trước

Firefox won't open, nor will Firefox Profile Manager

I'm not sure what I can do to fix the problem; the answer I've found uses the Profile Manager and I can't access it, it'll open for a split second then close again. … (xem thêm)

I'm not sure what I can do to fix the problem; the answer I've found uses the Profile Manager and I can't access it, it'll open for a split second then close again.

Asked by tommyhandley 1 tuần trước

Last reply by tommyhandley 5 ngày trước

Surface Pro Pen scrolling

when i use the surface pen, it does not work for scrolling up or down like the finger movement on the touchscreen. It's really annoying, it work on other browsers but not… (xem thêm)

when i use the surface pen, it does not work for scrolling up or down like the finger movement on the touchscreen. It's really annoying, it work on other browsers but not on Firefox.

Asked by Mauro 5 ngày trước

Vertical scrolling glitch

About 1 in every 40 or so times that I try to drag the vertical scroll bar with my left mouse button, it acts like I have clicked UNDER the scroller and starts scrolling … (xem thêm)

About 1 in every 40 or so times that I try to drag the vertical scroll bar with my left mouse button, it acts like I have clicked UNDER the scroller and starts scrolling down quickly until I release the mouse button. This NEVER happens in Chrome or other programs. It always works properly the next time I drag it.

Potentially related: About 1 in every 75 or so times that I try to drag the vertical scroll bar with my left mouse button, the scroller doesn't stay under my mouse cursor. It moves about half as fast. This makes it impossible for me to scroll to the bottom of the page because my mouse cursor gets to the bottom before the scroller, which means I have to let go and grab the scroller again to finish scrolling down. The scroller always stays with my mouse cursor on the 2nd attempt.

I've attached a pic showing what i'm calling the "scroller"

Asked by firefox723 5 ngày trước

I get verification failed error on iCloud website

I only get this error with Firefox, not other browsers. I tried to clear all history, cookies etc and disabled my extensions. Still got this error. It started after I upd… (xem thêm)

I only get this error with Firefox, not other browsers. I tried to clear all history, cookies etc and disabled my extensions. Still got this error. It started after I updated Firefox to the last version.

Asked by merveb.duman 5 ngày trước

Last reply by merveb.duman 5 ngày trước

Firefox hangs when I press XF86Calculator / XF86Mail (special Calculator/Mail buttons)

I have a few special buttons on my keyboard (Calculator / Mail). I've set them (on lxde-rc.xml) to run a simple bash script (Volume up / down using pactl). Unfortunately,… (xem thêm)

I have a few special buttons on my keyboard (Calculator / Mail). I've set them (on lxde-rc.xml) to run a simple bash script (Volume up / down using pactl). Unfortunately, I've noticed that only on Firefox hangs when I press these buttons (tested with terminal/slack/IDEs/Chrome, no issues). It's a ~2 seconds hang that prevents me from doing anything (tried scrolling/typing/clicking, nothing).

Any way to see what is actually happening / disable this behavior?

Asked by Asaf 6 ngày trước

Browser freezes, unresponsive, restricted

On the 19th of May 2020, while writing my exam, the firefox browser started freezing being unresponsive, and then yesterday, it said my browser has been restricted. I hav… (xem thêm)

On the 19th of May 2020, while writing my exam, the firefox browser started freezing being unresponsive, and then yesterday, it said my browser has been restricted.

I have uninstalled, stalled x4, and its the same issue.

Can you restore my browser to full functionality, please?

Asked by Rasul Akule 6 ngày trước

Firefox preventing computer from sleeping - powercfg showing audio playing when no audio playing

Hello, I love Firefox. Thanks for making it and please keep up the good work. I used Firefox for years, switched to Chrome for about 10 and have now come back to Firefo… (xem thêm)

Hello,

I love Firefox. Thanks for making it and please keep up the good work. I used Firefox for years, switched to Chrome for about 10 and have now come back to Firefox again. Love the browser.tabs.unloadOnLowMemory config option. This was crucial to me returning to Firefox and I suggest you make this the default.

Anyway...

The issue I'm writing this for is that Firefox seems to be preventing my computer from sleeping. When I run

powercfg /requests

from a command prompt run as administrator, I get the following info: SYSTEM: [DRIVER] Realtek High Definition Audio (HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_10251259&REV_1000\5&26841d0a&0&00) An audio stream is currently in use. [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe [PROCESS] \Device\HarddiskVolume9\Program Files (x86)\Mozilla Firefox\firefox.exe

This seems to show Firefox running audio that is preventing the computer from sleeping. However, none of the tabs are currently playing any audio. Thought I'd report the issue here.

Asked by the_new_mr 1 tuần trước

Last reply by the_new_mr 6 ngày trước

Unable to sign up with google

I cant sign up to a website such as wikihow.com with my google account. Whenever I try to sign up with my google account , there is either no response or a popup that dis… (xem thêm)

I cant sign up to a website such as wikihow.com with my google account. Whenever I try to sign up with my google account , there is either no response or a popup that disappears immediately showing CONNECTING. I have tried to sign up on other sites as well to cross check it but unfortunately there's also same result. Could anybody help me out in this regard?

Thank you.

Asked by Aneek 6 ngày trước

Browser Issues

I'll be browsing a website, and with no rhyme or reason Firefox (on Windows PC) will decide that this website no longer exists and is no longer available, even the page I… (xem thêm)

I'll be browsing a website, and with no rhyme or reason Firefox (on Windows PC) will decide that this website no longer exists and is no longer available, even the page I was on 2 minutes prior is no longer available (it even tried telling me that mozilla.org no longer existed). But the same site continues to work fine on the Firefox on my Android device.

The sites eventually "come back", but it's not very productive for a site to "disappear" in the middle of something.

Asked by bildjbouy18 6 ngày trước

Last reply by bildjbouy18 6 ngày trước