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navigating Mozilla Support is absolutely terrible

you don't even have a category for your own website, so i'm putting this under Firefox > Websites. go to support.mozilla.org, pick a category, say Firefox for Android,… (xem thêm)

you don't even have a category for your own website, so i'm putting this under Firefox > Websites.

go to support.mozilla.org, pick a category, say Firefox for Android, and then try to browse these support issues. it's impossible; when you click "All Questions" it takes you out of Firefox for Android or whatever category you've chosen and gives you questions about every. single. f---ing. product. WTF?!??

and where do i register/sign-up to reply to some question?? nowhere, that's where; you've only got sign-ins and no sign up/register links on that page. you've got to go thru rigamarole of pretending to, starting to ask your own question before getting to registration prompts, then cancel that question. geezus... !!

Asked by firefoq170427 3 năm trước

Last reply by jscher2000 3 năm trước

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Where did Facebook Disconnect go?

On, like, Thursday of this week (8/18/16), Facebook Disconnect disappeared from add-ons search results via the Firefox Add-Ons browser page and Mozilla Add-Ons web page b… (xem thêm)

On, like, Thursday of this week (8/18/16), Facebook Disconnect disappeared from add-ons search results via the Firefox Add-Ons browser page and Mozilla Add-Ons web page both. I mean the add-on from Disconnect.me, which makes Disconnect, Google Disconnect, Twitter Disconnect, not the knock-off, tho I'm sure it's a fine product. Search engine results find this page -- https://addons.mozilla.org/en-US/firefox/addon/fbdc/

Did Disconnect kill it, or did Mozilla lose it, and can anybody who has it post it online somewhere or e-mail it? I'm not having much luck finding it available elsewhere. I need it for v. 19 (v. 20 at best). Thanks.

Asked by firefoxQ160821 3 năm trước

Last reply by jscher2000 3 năm trước

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HELP HOTMAIL DOESN'T OPEN CORRECTLY ON FIREFOX 19.0.2

Hey Mozilla Support Team, For roughly three weeks I'm not able to access my hotmail account (mail.live.com). I'm able to login however as the screen says 'Outlook is open… (xem thêm)

Hey Mozilla Support Team,

For roughly three weeks I'm not able to access my hotmail account (mail.live.com). I'm able to login however as the screen says 'Outlook is opening mail' I'm able to see folders (Inbox, Junk mail, Drafts, etc.,) but no emails--just blank center screen. The funny thing is I've tried opening hotmail through my old school IE 8.0 and everything works fine.

Here are my PC Specs:

Windows XP SP3, Mozilla FF 19.0.2, Core i3 -3220, 4 GB RAM, Geforce GT 430 64 MB Video Card 250 GB Seagate HD.

Now I know what you guys are thinking--WHY WINDOWS XP SP3??! Hasn't Microsoft discontinued support for this OS? However with my work for uploading documents and another software we use, it seems Windows XP is still the only compatible OS until the software vendor makes it compatible for Windows 7/10. Another question that arises is WHY NOT UPDATE FF?? Unfortunately FF 19.0.2 seems to only work with a STATS software I use for my night class (I've tried other versions of FF even the newest one) but that seems to be incompatible with my STATS software.

Also here are the things I'VE ALREADY DONE:

-Reset FF 19.0.2 -Enabled Safe mode and manually disable each plugin to see who the culprit is...still FF can't open my hotmail account correctly -Updated my Geforce drivers to latest version...still same issue -Tried disabling Javascript and Silverlight, reenabling and updating both of them...still same issue

To put the long story short AT THE MOMENT I CANNOT UPGRADE XP OR FF 19.0.2 (I NEED BOTH SOFTWARE VERSIONS TO BE COMPATIBLE WITH EXISTING SOFTWARE I USE). I've had no issues before and I really need to access my email! Please get back to me asap, thx,

Stan

Asked by sjohn1117 3 năm trước

Last reply by James 3 năm trước

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unable to open a private browser ie ctrl+shift+p not working.

please advice how to enable the private browser. I have temporarily borrowed my friends system for few days. It is not having the 4 lines icon which was on my system. and… (xem thêm)

please advice how to enable the private browser. I have temporarily borrowed my friends system for few days. It is not having the 4 lines icon which was on my system. and not able to open through short cut

Asked by krishnaravva 5 năm trước

Last reply by the-edmeister 5 năm trước

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How do you uninstall a mozilla firefox ad-on called Default 36.0.1?

In the "appearance" area of my ad on area I have a program called Default 36.0.1. Since it showed up I have had difficulty in configuring my yahoo.com home page and mail… (xem thêm)

In the "appearance" area of my ad on area I have a program called Default 36.0.1. Since it showed up I have had difficulty in configuring my yahoo.com home page and mail appearance area. Can this appearance ad-on be un-installed? I cannot find it in my program area nor is there an un-install button beside it in the ad-on box. I have a Microsoft Windows 8.1 operating system and I believe the most recent version of Firefox which was working very well before this ad-on showed up on my computer.

Asked by CMarie20 5 năm trước

Last reply by James 5 năm trước

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getlogicalprocessorinformation kernel32.dll

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me: getlogicalprocessorinformation kernel32.dll and the program stops, so what should I d… (xem thêm)

I've just updated firefox to 36 stub, and now when I try to lunch it, it throws me:

getlogicalprocessorinformation kernel32.dll

and the program stops, so what should I do then?

Asked by Kaner 5 năm trước

Last reply by philipp 5 năm trước

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How do I change the screen resolution?

The screen has an enlarged version of the web page. Therefor, only a portion of the page is showing. This is the same for the whole program. Student roster only fits a… (xem thêm)

The screen has an enlarged version of the web page. Therefor, only a portion of the page is showing. This is the same for the whole program. Student roster only fits about 5 names. I've asked -How do I change the screen resolution? No standard answers seem to come up.

Asked by polingg 5 năm trước

Last reply by cor-el 5 năm trước

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Firefox keeps crashing, Adobe Flash Crashes , Flicking Cursor , Cant watch or use, eBay or youtube,

Hi, I have tried, Re set Fire Fox in help, everything is up dated, I have re check and then re checked, I get the plug in container has failed, I just tried to do the a… (xem thêm)

Hi, I have tried, Re set Fire Fox in help, everything is up dated, I have re check and then re checked, I get the plug in container has failed, I just tried to do the about: crashes to supply to Help , and I get "A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete." Script: chrome://global/content/crashes.js:133 i am using the latest adobe flash 16, i am at my wits end I also get one that states, Bug Fix Script flashes up on screen.

can someone help , please

Asked by wendel64 5 năm trước

Last reply by guigs 5 năm trước

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Firefox crashes

Crash ID: bp-a0ba56d5-b215-4f0c-98e7-9d4302141211 Dear sir, I have problem with Mozilla.I also tried with the latest version of Mozilla, and the problem was the same. Ple… (xem thêm)

Crash ID: bp-a0ba56d5-b215-4f0c-98e7-9d4302141211 Dear sir, I have problem with Mozilla.I also tried with the latest version of Mozilla, and the problem was the same. Please, help me.

Asked by sandramitrovic 5 năm trước

Last reply by cor-el 5 năm trước

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block pop-up windows feature

dear firefox, i really think you guys should improve your "block pop-up windows" feature. because it doesn't seem to have the efficacy to stop pop-up ad windows. of all t… (xem thêm)

dear firefox, i really think you guys should improve your "block pop-up windows" feature. because it doesn't seem to have the efficacy to stop pop-up ad windows. of all those updates and appearance changes, it's hard to believe that the feature haven't been improved and still cannot repel pop-up ad windows. forgive me that i had to ask, but please be honest, did those ad companies pay you in any way to stall or hold back your research in pop-up blocking, and to keep you from developing a "block pop-up windows" feature that actually works? please consider. thanks.

Asked by Papoy 5 năm trước

Last reply by FredMcD 5 năm trước

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How do I turn off Firefox as the default browser

I need to use another browser as the default at my corporate site and this is causing a big problem. Please advise how to turn Firefox off as the default - it is not read… (xem thêm)

I need to use another browser as the default at my corporate site and this is causing a big problem. Please advise how to turn Firefox off as the default - it is not readily apparent.

Asked by stumpoj 5 năm trước

Last reply by ideato 5 năm trước

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firefox + flash = terrible lag

It seems, like mozilla support can do nothing with this problem. So let's try again. Many people have terrible lag with firefox on windows, while flash player is installe… (xem thêm)

It seems, like mozilla support can do nothing with this problem. So let's try again. Many people have terrible lag with firefox on windows, while flash player is installed. There is no ansewr why. Disabling flash protect mode or hardware acceleration do not help. Reinstalling flash plugin also.

I have figured out, that this problem is somehow connected with hibernation. So if you turn off pc and then turn it on (or reboot) everything works fine. But if you use hybernation, firefox starts to awfully slow the whole machine, when you turn it on from hibernation.

Why do this happen?

Asked by Th3End 5 năm trước

Last reply by scottyhd 5 năm trước

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My add ons are not visible on firefox 19.0

I have firefox 19.0 and have been able to download some dd ons. They do not display anywhere. restarting the application or the laptop still does not reveal the add ons. … (xem thêm)

I have firefox 19.0 and have been able to download some dd ons. They do not display anywhere. restarting the application or the laptop still does not reveal the add ons.

Asked by soniadoll65 5 năm trước

Last reply by the-edmeister 5 năm trước

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Upgraded firefox all browsers now cannot connect, OK when back to previous version.Can you help?

I upgraded to firefox 29. Computer was rebooted and all access to internet ceased. Tried other browsers and they would not load either. Checked internet connection OK. Re… (xem thêm)

I upgraded to firefox 29. Computer was rebooted and all access to internet ceased. Tried other browsers and they would not load either. Checked internet connection OK. Reloaded the older firefox and all works on all browsers. Reluctant to try to upgrade again.

Asked by rmatt 6 năm trước

Last reply by texashildy 6 năm trước