Firefox on Windows 10 crashes every time it is closed (last 6 months or so).

In making this post I am following instructions found at https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting, which include the statemen… (xem thêm)

In making this post I am following instructions found at https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting, which include the statement "Fill out the Details section of the next page..." which seems to refer to THIS page, but I see no Details section here, so I'll just put the details where they seem to apply.

Firefox Version 102, installed today, shows the same symptom I've been seeing for several weeks, perhaps months: whenever Firefox is closed, a crash report popup appears on the screen (after a minute or two). I've been submitting these on a regular basis and hoped that Version 102 would contain a fix, but the issue continues.

So today I've created some minimum-to-reproduce examples, in each case using the same setup, but closing Firefox in a different manner:

Setup: Firefox for Windows V 102 installed today. Windows 10 is up to date. I open Firefox in troubleshooting mode, which displays my home page, located on a shared server that I use for a website and other stuff I want to be able to access from anywhere. Nothing exotic, just a list of links. That works.

Then, without doing anything else (for purposes of these tests), I close Firefox via one of the following (with associated report ID):

  • Click on large X in the upper right corner of the window.
   bp-e31ef7d6-8d17-41c8-a204-0e53c0220630e
  • In the window menu, select File > Exit.
  bp-d15f97c8-267f-4550-9d42-69eb70220630
  • On the task bar, RMB on Firefox, then select 'Close window'.
 bp-39756c12-ccb7-4f83-998a-ec8030220630

My system is an HP laptop with AMD Vision A6 processor. My wife uses a Dell all-in-one on the same wired network and does not experience the crash-on-close symptom. This makes me suspect my hardware, but just tested with other browsers:

Chrome - Blocked my home page (never saw that before, but I use Firefox...) until I removed the block from Settings. Closed without crashing. Edge - Updated itself, then gave me the same "Not secure" warning as Chrome, but displayed the home page anyway. Closed without crashing.

In all cases, the link to my home page is specified as http://, not https:// My wife's system is set up the same way.

My question: How can I get Firefox to close gracefully, without spitting out a crash report 1-2 minutes later? Note that I can OPEN Firefox and use it for hours without incident, but if I close it and do something else, when I close THAT, there's the Firefox crash report window underneath.

I just ran the w3.org validator on my home page and I see that a few errors have crept in,. mostly unencoded ampersands. I'll fix those, but if that caused a problem for Firefox, would it wait until much later to crash? And why only on my system, not my wife's?

Suggestions?

Đã được hỏi bởi Chris Beall 2 ngày trước

Trả lời lần cuối bởi Chris Beall 9 phút trước

Open link in new tab fails in Ver 102

Ver 102 just downloaded Settings are set to Open link in New Tab, not in a new window. It doesn't work. A new window opens regardless And I am getting really tired of th… (xem thêm)

Ver 102 just downloaded Settings are set to Open link in New Tab, not in a new window.

It doesn't work. A new window opens regardless

And I am getting really tired of these constant updates, bringing faults and need to rebuild all my settings each time. It used to be faultless. Now it fails to work properly.

ASBeesley@compuserve.com

Đã được hỏi bởi ASBeesley 17 phút trước

Primary password forgotten on a linux laptop. Now the primary password on my PC is changed.

I recently logged into my laptop, which has lubuntu installed on it, for the first time in some time. I had forgotten the primary password that I set in firefox on that m… (xem thêm)

I recently logged into my laptop, which has lubuntu installed on it, for the first time in some time. I had forgotten the primary password that I set in firefox on that machine. I was confused about this and reset my Firefox account password with my recovery key. Now the primary password on my main desktop machine has changed and I am unable to use the password manager. I am afraid of losing all my saved logins and passwords. I tried resetting the primary password on the lubuntu laptop but the method in the help article did not work.

How is it possible that the primary password changed on my desktop machine? Please help, I do not want to lose all my password as I do not remember them all and some of them were automatically generated by firefox.

Đã được hỏi bởi Kai 33 phút trước

Trả lời lần cuối bởi cor-el 20 phút trước

  • Đã giải quyết

URL Drag-and-Drop into Windows File Explorer shortcut sometimes fails

Hello, This issue may be related with "[meta] Implement URL parser per URL Standard", opened 9 years ago(!), but updated only 1 month ago (bugzilla). If somehow applicabl… (xem thêm)

Hello, This issue may be related with "[meta] Implement URL parser per URL Standard", opened 9 years ago(!), but updated only 1 month ago (bugzilla). If somehow applicable, just let me know that my issue is already being taken care. Thank you.

D&D a Firefox URL into Windows File Explorer, may fail. Just try it for yourself (Firefox for Windows, version 102):

Will fail (notice the additional folder created): D&D on this URL will fail

Will fail and may even create an invincible 0 byte file (Windows is unable to delete it...): D&D this URL will also fail

Won't fail: D&D this URL will *not* fail


I only noticed this wrong behavior in version 102.0 (Firefox 64-bit for Windows) but, as I use this D&D functionality quite often, I don't believe this problem to have occurred much before 101.x. Only tested it in Windows though (Windows 10 Pro - 21H2 19044.1766, 64-bit). This thus seems to be a BUG introduced in version 101.x or 102.0

By trial & error, I think I eventually found out what is leading the D&D to eventually fail: it's related with the web page title (i.e., the Firefox tab title). This behavior has nothing to do with the URL value itself.

When D&D an URL into File Explorer, the URL shortcut name is supposed to be created with the webpage title. However, Windows filenames have some unsupported characters: \ / : * ? ” <> |

So, I guess Firefox should first parse this title and remove all these unsupported characters (or replace them with, e.g., “-“), before assigning the title to the shortcut name (a .URL file). Which, as I understand it, is not happening anymore. I have not found any issue with the URL value itself.

In fact, the D&D result may vary, depending on the characters the webpage name includes.

If it contains a “/”, it will create one (or more) Windows folders before creating the URL shortcut. E.g., if I D&D a webpage URL into “C:\my URL shortcuts folder”, with title “CAT5E Shielded 3/50μ Gold-Plated”, it will create a shortcut (with the correct link) in C:\my URL shortcuts folder\CAT5E Shielded 3\50μ Gold-Plated.URL Obviously, even though the URL content is right, this is not the expected behavior!

More troublesome can be a webpage title that contains a “:”, because it creates a 0-byte no extension file which sometimes (but not always) refuses to be deleted by Windows. E.g., if I D&D a webpage URL into “C:\my URL shortcuts folder”, with title “ShinobiHub – Article: How to Update”, it will create a zero-byte file in “C:\my URL shortcuts” folder with name “ShinobiHub – Article” (no extension). Trying to remove the file in File Explorer may display the error message: “Item not found. This is no longer located in <PATH>. Verify the item’s location and try again.”

[BTW, after some digging I find out how to remove the file: Just open a DOS window and type: del "\\?\C:\my URL shortcuts folder\ShinobiHub - Article " No need to restart or do anything else, just need to put \\?\ before the directory when using the del command. Also use the tab button to make sure the name is correct; sometimes a space is added at the end that can be easily missed.]

Strangely enough, a “Verified by: Cloudfare” (or something similar) is also display just below Firefox Url.

I’m not sure about the effect of other different unsupported file name characters. Anyway, this was tested in 2 different Windows computers, both with same faulty results. The same operation in Chrome works as expected.

Conclusion: This issue should be easy enough to find but I could not find any *recent* report on a similar issue. That makes me wonder… is this really a bug?... Please help. Thank you. Cecilio

Đã được hỏi bởi caecilius 53 phút trước

Đã được trả lời bởi cor-el 26 phút trước

Log ins lost every time I start FireFox - only started happening recently.

I've checked a couple of the "similar topics" before posting here. I'm not sure if I am having the same problem or something else. Back Story: I have a "few" windows and… (xem thêm)

I've checked a couple of the "similar topics" before posting here. I'm not sure if I am having the same problem or something else.

Back Story: I have a "few" windows and tabs open in FireFox. I would finish what I was doing, shut down and then the next time I booted up and loaded FireFox, all sessions would be restored and all log ins honoured (kept). That is: I was still logged in.

(Moving to now) Yesterday I powered up and ALL sites were logged out. About 20 log ins were needed. Hmmmmm... gmail, and the rest.

"Ok... something happened. No problems, things should be ok from now. I've logged in, so all is sweet."

Today I power up: All logs ins lost. Had to go through it all again.

Gmail is throwing security alerts at me hand over fist. Yeah, that is good in some ways. I get that part. But I've logged in.

Seems - my thoughts - that the cookies aren't being saved. But why? I haven't touched them or their settings.

Yes, I did do a clean out of older cookies. But left the gmail ones, and other sites I know I use. I have `adblocker ultimate` installed.

Now I am logged in, if I open the `cookies` and look I should see them there for the sites to which I am logged in - yes?


To be clear: When I am done, I do NOT `exit` FireFox. All windows, tabs, sessions are left. I just shut down the machine. Then next time I load FireFox and they are re-loaded and log ins are maintained.

Đã được hỏi bởi teeny_weeny 2 ngày trước

Trả lời lần cuối bởi TechHorse 26 phút trước

Failure to install extensions

My installation of 32-bit Firefox 102 had been repeatedly crashing, sometimes for no apparent reason. I decided to download the 64-bit version of Firefox 102, uninstalle… (xem thêm)

My installation of 32-bit Firefox 102 had been repeatedly crashing, sometimes for no apparent reason. I decided to download the 64-bit version of Firefox 102, uninstalled the 32-bit version, carried out a standard installed and all this appeared successful. I noticed that I was getting a lot of advertisements and remembered that I had had Ghostery installed as an extension in my 32-bit Firefox. I went to the extensions page, selected Ghostery and asked for it to be added. Shortly after that, I got a message that the installation had been aborted because the extension might be corrupt. I tried again and got the same message. I tried another ad blocker, and got the same message with that one; and tried a third with the same result. What is going on? I haven't changed any settings in Firefox since the standard installation, and the extensions were from the Firefox source, so how can the extensions be corrupt? If it isn't corrupt, why isn't Firefox installing it?

Đã được hỏi bởi EdingtonJD 13 giờ trước

Trả lời lần cuối bởi EdingtonJD 1 giờ trước

Disable Delete Option In Downloads Panel

I recently had to restore my computer. Doing that I have to get the new firefox which I now have version 102. Updates disabled instantly. I was on version 88. On version … (xem thêm)

I recently had to restore my computer. Doing that I have to get the new firefox which I now have version 102. Updates disabled instantly. I was on version 88. On version 88 this feature was not on it and version 102 now has this feature and I do not like it.

The feature I am talking about is if you open the downloads panel and view the downloads list and right click on one of the downloaded files in list there is now an option to Delete. I accidentlly hit this and thought it was just deleting it from downloads panel. Nope it deletes it from computer permanently, not even to recycle bin. Click Delete its gone for good until download it again.

And this delete option is right above the option remove from history, which I use a lot.

So I want to know how to disable this delete option? Thanks

Đã được hỏi bởi ja13717 20 giờ trước

Trả lời lần cuối bởi cor-el 1 giờ trước

Reproducable crash in ubuntu 20.04 from Firefox 102.0 64-bit

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page. What happens: I click the "change image" … (xem thêm)

Steps to re-create: create a new campagin attempt to change the display image using the hover-button over the image on the page.

What happens: I click the "change image" button, it gives me the os file picker. I select the file i want and click open and the file picker goes away. The "progress" bar at the top of the image shows up, changes through several states it seems. Then all screens freeze, and the computer stops responding to all output.

Supplemental info: This started happening after an update from ubuntu 18.04 lts to 21 to 22.04 lts. So I know I was not using a flatpak before and I am now.

I've attempted to use strace to figure out what's happening at the time of the freeze I'll include a picture of that if this form does not cause my entire pc to freeze. But didn't really get any useful info from that. I tried reading dmesg at the time of the crash but so far the screen freezes before any relevent information pops up. I've not been able to find any logs about whats going in previous dmesg logs.

Troubleshooting steps: I've attempted the same procedure in firefox's safe mode. This does not seem to stop the crash. I've attempted the same procedure using chrome and this works as it should.

Đã được hỏi bởi nogasgofast 5 ngày trước

Trả lời lần cuối bởi jonzn4SUSE 1 giờ trước

Since Firefox updated to 102.0, started getting popups saying script is slowing firefox down - end script or continue. Has some new option been added to cause this?

Since Firefox updated to 102.0, started getting popups saying script is slowing down Firefox - continue running or stop running. Have never gotten this before, and get i… (xem thêm)

Since Firefox updated to 102.0, started getting popups saying script is slowing down Firefox - continue running or stop running. Have never gotten this before, and get it on multiple PCs. Has some new option been added to cause this, and how do I turn off this popup?

Đã được hỏi bởi Barry Jedrick 1 giờ trước

  • Đã giải quyết

Trying to sign into Google/YouTube/etc. always leads to my old university log in page?

Every time I try to sign into my Google account (including related sites like YouTube), I'm rerouted to the Microsoft sign in page for my old university, and can't log in… (xem thêm)

Every time I try to sign into my Google account (including related sites like YouTube), I'm rerouted to the Microsoft sign in page for my old university, and can't log in. This only happens on Firefox, if I switch to another browser then there's no problem.

So far I've tried:

  • Deleting all of my history including my cache and cookies.
  • Once I'm at the site I'm rerouted to, going into History, right-clicking on the url, and clicking "Forget this site."

Neither have worked. Any suggestions appreciated!

Đã được hỏi bởi jonesjulia31 20 giờ trước

Đã được trả lời bởi jonzn4SUSE 1 giờ trước

Configuration of Bookmarks.

The present configuration of Bookmarks: Both "areas" of Bookmarks are linked, deleting from one will update the other. Neither are isolated personal storage areas for sel… (xem thêm)

The present configuration of Bookmarks:

Both "areas" of Bookmarks are linked, deleting from one will update the other. Neither are isolated personal storage areas for selected bookmarks of the user's choosing. You can't keep/delete one bookmark in one area (Bookmarks toolbar and/or hamburger icon > Bookmarks) without the action being correspondingly reflected in the other area.

Now previously I could go to the hamburger Bookmarks, create and delete without my tool bar Bookmarks being effected. Any chance of this happening again please?

Đã được hỏi bởi Suksan 16 giờ trước

Trả lời lần cuối bởi cor-el 1 giờ trước

New PC, new Firefox installation, moving profile problems

I wanted to move my FF profile from my old PC (Firefox ESR for Windows XP SP3 32 bit 52.9?) to my new PC where I installed Firefox ESR 91.11 64 bit. Moving the profile w… (xem thêm)

I wanted to move my FF profile from my old PC (Firefox ESR for Windows XP SP3 32 bit 52.9?) to my new PC where I installed Firefox ESR 91.11 64 bit.

Moving the profile was no problem. I simply copied it on an USB-Stick and moved it to the profile folder of the new installation.

Starting FF works and it remembers all old links, settings and usernames for the sites I visited - BUT it does not store any password I enter after having moved the profile.

Đã được hỏi bởi ConjurerDragon 2 ngày trước

Trả lời lần cuối bởi jonzn4SUSE 1 giờ trước

Firefox closed and lost all tabs/windows with no option to restore previous session

I use tabs within windows to keep track of to-do items/wish lists etc. I had about 5 windows open with anywhere from 10-30 tabs each, my firefox closed unexpectedly and … (xem thêm)

I use tabs within windows to keep track of to-do items/wish lists etc. I had about 5 windows open with anywhere from 10-30 tabs each, my firefox closed unexpectedly and did not give me the option to recover the windows and tabs as it has before. Any way I can recover these or am I screwed? Thanks.

Đã được hỏi bởi kyleawilson 1 giờ trước

Limit entries in download panel

I'm clicking on a list of links on a page, and the download-panel keeps popping up. This blocks the view of the page that I'm clicking on and I lose my position on the pa… (xem thêm)

I'm clicking on a list of links on a page, and the download-panel keeps popping up. This blocks the view of the page that I'm clicking on and I lose my position on the page as I'm clicking.

I like seeing the download-panel, so I don't want to turn it off. I'd just like it to show only the last clicked-on entry, not the last 10 or however many it's showing, which seems to include completed downloads.

I can see that it has a hard limit on how many entries it shows. Is there a way for me to adjust that limit?

Đã được hỏi bởi Carl 9 giờ trước

Trả lời lần cuối bởi jonzn4SUSE 2 giờ trước

AddBlock Plus

Hello, I've used AddBlock successfully for years but now , to my utter dismay, It has stopped functioning. I tried unsuccessfully to reset Firefox . Have just gone throug… (xem thêm)

Hello, I've used AddBlock successfully for years but now , to my utter dismay, It has stopped functioning. I tried unsuccessfully to reset Firefox . Have just gone through the latest StartPage privacy protocol added to Firefox, but I am still beset with beastly adds. Hope you can help, Cordially, Joy

Đã được hỏi bởi joy.breeze 1 tuần trước

Trả lời lần cuối bởi jonzn4SUSE 2 giờ trước

Firefox wont' work because - VCRUNTIME140_dll not found

Firefox stopped working all of a sudden and I get this message: VCRUNTIME140_dll not found I've tried loading and reloading and re-installing and switching computer on an… (xem thêm)

Firefox stopped working all of a sudden and I get this message: VCRUNTIME140_dll not found I've tried loading and reloading and re-installing and switching computer on and off and trying again and all I get is this message: VCRUNTIME140_dll not found I think it could be a hacker, but how do I get Firefox back up and running?

Đã được hỏi bởi llew1 23 giờ trước

Trả lời lần cuối bởi cor-el 2 giờ trước

Firefox suddenly zooms in 400–800% with no user input. Cannot undo.

I've been noticing this more and more recently. I'm using Firefox 102.0 on a Mac running Monterey (12.4) with 64GB RAM. Firefox will suddenly zoom up on a screen between … (xem thêm)

I've been noticing this more and more recently. I'm using Firefox 102.0 on a Mac running Monterey (12.4) with 64GB RAM. Firefox will suddenly zoom up on a screen between 400% up to 800% (I'm guessing; no way to verify this): see screenshot. This happens on random pages without my hitting any keys or clicking on anything, and I cannot replicate it. Note that I do not have screen zoom engaged, nor do I have any sort of zoom mechanism turned on in the OS. Hitting "undo" does nothing, as the browser thinks I'm trying to undo an action on the page, not a zoom. Resetting Firefox or restarting makes no difference.

Note that the screenshot is at actual size, but I have no way to control the resolution at which it shows up for you.

Đã được hỏi bởi fluckiger 3 ngày trước

Trả lời lần cuối bởi cor-el 2 giờ trước

URLs appear when saving/printing to pdf

I'm viewing a webpage that has several links. When printing the webpage to pdf using Firefox, the links magically display their full URLs, blocking the contents of the pa… (xem thêm)

I'm viewing a webpage that has several links. When printing the webpage to pdf using Firefox, the links magically display their full URLs, blocking the contents of the page. How can this be prevented? This does not happen when using MS Edge. Please see the attached screenshot. The top image is from a pdf printed using Firefox, and the bottom is from a pdf printed using MS Edge. 91.8.0esr (64-bit)

Đã được hỏi bởi firefoxq 2 giờ trước

Help! Lost Firefox somehow and had to re-install. Lost all history and presets. What can I do?

Not sure what happened. I thought I clicked on an update and suddenly Firefox refused to open. I had to re-install Firefox and not sure how to get my preset tabs and hist… (xem thêm)

Not sure what happened. I thought I clicked on an update and suddenly Firefox refused to open. I had to re-install Firefox and not sure how to get my preset tabs and history back. I could really use your help as I'm not the most computer literate person and also thanks in advance. Right now everything is in pink, not my fav, to differentiate from what I had before. I deleted my original firefox icon on my taskbar as It would not open or give me internet access.

Đã được hỏi bởi LindaBechter 4 giờ trước

Trả lời lần cuối bởi LindaBechter 2 giờ trước