Diễn đàn hỗ trợ Firefox

Hi! I have access to my account and my recovery codes, but my primary email is a deleted alias I no longer have access to. I cannot add a new email because the confirmation code is sent to the old address. Please help me change my primary email.

So when you respond, please use this email alias address instead:

zen.denial104@passmail.net

Best regards Erik

My previous email provider Eclipse has ceased hosting. I found how to update sync email by adding another and promoting. I can't do this as the system sends a code to my no longer exisiting email address. How to get around this. I have a gmail address, iandtryagain@gmail.com

Hello,

I hope you are doing well.

I am contacting you regarding my Firefox account, which is currently registered with my ProtonMail email address that I no longer have access to.

Unfortunately, my ProtonMail account has been permanently disabled, and I am unable to receive any verification emails.

I would like to request your assistance in updating my account email address to a new one.

I can confirm that I am the rightful owner of the account and I am willing to provide any information necessary to verify my identity, such as:

Previous account details Login activity Devices used Any additional verification you may require

Additionally, I am currently located in Iran, where due to recent internet restrictions and instability, I have had to rely on VPN services, which may have contributed to unusual activity patterns.

I would really appreciate any help or alternative verification process you can provide in this situation.

New email address: intelligentquantum@gmail.com

Thank you for your time and support.

Best regards, Hamed

I have always used FireFoxNow the email that I use to login to mozilla accounts. I cannot gain access the email I use too login.Lost my mobile phone and along with that my sim/number too gain access too my mail account!! See no matter what I do, It asks me to verify my gmail/outlook/yahoo etc

I would lobe to gain axx too my main email address but at the moment I cant get A replacement sim with the number I need too gain/verify because. Too get A Replacement ssim with the number I always used for years now.. they "the mobile provider" want the pin code that came with the sim pack that came years ago!?! Like I have looked every were for that sim card pack to get the original pin code too get a replacement. Shur it was years ago and that pack with the original pin code that of course I changed it too A code I would like. So now i am stuck between a rock and a hard place. No original sim, They wont accept that it was years old "Original pin on the sim pack" and I have changed the pin from the original pin, lost the original pin! So I just lets say for mozilla want too change my email too my new email because I cant login to my gmail, even do I know the password etc but google wants me too verify threw the phone I lost or the number I lost.

Can anyone advise me on how I can at the very least change the mail i use to login here too an new mail I had to make.

Kindest Regards, Steve.

Is it gMail or Mozilla that is slowing down the time for gMail to open a new Message? My internet connection is consistently between 200-300 mbps. Also, how to I change the email address on my account? Or should I just start a new account? Thank you.

I used to have the email shortcut with protonmail ekb155@pm.me When I try to login to move my shortcuts to Linux, it no longer lets me login without validation to that email. The suffix... pm.me is shortcut for protonmail. When I downgraded i kept my main login, kbarnsda@protonmail.com My current address is kbarnsda@gmail.com

Is it possible to free up this snag, I have always used Mozilla since the beginning of time. I dont want to switch t o Brave which did allow me to change emails.

Any suggestions please Thanks said more simply.. can you change ekb155@pm.me to my new email kbarnsda@gmail.com please for your security chaps the old email ekb stood for everett kenneth barnsdale and pm.me was shortcut email for protonmail.com

Hey there. My old primary email address has been deleted, and I'm unable to check my inbox. Is there any way to change my primary address other than adding a secondary one? I can't access the verification code sent to my deleted address to complete the swap. Thank you in advance.

I have a problem, i have yahoo account that because of tje 2 way auth being 2 phone numbers that i lost and as mail recovery was one email to each other practicaly i lost any chance to log in them, my only chance is to gve a phone on yahoo in us which i cant afford, i need to change the email from my firefox account so i can still use it, im ready to prove in any way that is my account, i send this from my phone that im using for a long time, ao whqt can i do? The mail i want to change it too is [edited from public] @yahoo.com, pls hlp

I changed email adress 3 month ago and didn't update my Firefox profile. With only that adress registered (no secondary email) I cannot change to a new one or add secondary because a confirmation mail are sent to my old account, that are deleted. Are there any way to change email, add phone number or .... without access to the old email account?

What is apparently the official Firefox policy is incredibly dumb:

They provide users with that ability to add secondary email addresses, recovery codes, and authentification, BUT they REQUIRE access to the primary email address to make the secondary email address primary.

IF the primary email address is unavailable, the secondary email addresses, recovery codes, and authentification are completely useless for making the secondary email address the primary one.

This supposedly provides "enhanced security".

Pro Tip: If you deny ALL internet access, you will be very secure on the internet.

Not very useful, but..

Genuinely astonished that Firefox Support thinks this is not insane.

I cannot change to another (new) email address, because the old mail address is not accessible anymore, but the new one collides with some other ... What can I do?

I no longer have access to the gmail i used to sign up Moxillla Account since they deleted it wrongfully. How can i change my moxilla email to another one? I tired to add secendary email on Moxilla but i need to first fill the verification code which is sent to my now-nonexistant gmail. Please help me.

Using Firefox browser 126.0.1 via Steam Deck desktop running SteamOS 3.6.22; I am unable to download any extensions. I tried to download uBlock Origin and ProtonVPN through addons.mozilla.org, but recieved an error message:

"Installation aborted because the add-onn appears to be corrupt."

I then checked other extensions I found on the front page recommendations, like "Dark Reader" and "Image Search Options" and they gave me the same error.

Could not find anything that helped my situation upon searching for solutions, any help would be appreciated.