Diễn đàn hỗ trợ Firefox

Hello!

I have a problem which seems to be only with my Firefox browser regarding Royal Mail emails!

I use a Mac desktop computer, and my email account is with btinternet.com

Recently, when I get an email notification about an (expected) delivery from Royal Mail, the actual content of the email is blank when I’m using Firefox as my browser.

At first, I assumed this was btinternet.com blocking Royal Mail, for some reason. However, I discovered yesterday that this problem does not exist when I access my email via Safari or DuckDuckGo! I can access the content of the emails just fine if I use either of these other browsers.

I also have Firefox installed on my iPad AND on my Android phone. The same thing happens on both of these devices as well—so this is not an issue with my Mac computer. I can access the content of the email from Royal Mail via either Safari (on my iPad) or DuckDuckGo (on iPad AND my android phone.) However, neither of these will show me the email when I use Firefox.

I can access the actual Royal Mail website with Firefox on my computer, no problem. It’s just when I try to open emails from them that the problem arises.

No idea what is causing this anomaly. I can’t pinpoint exactly when it started, but it’s been going on for at least a month and maybe more.

I use the latest version of Firefox at all times on all devices, and my operating systems are up to date on my devices as well. (I have the latest version of Sonoma on my Mac, I have iOS 17.7 on my iPad, and whatever the latest update for Motorola e14 is.)

I’m hoping you can offer a bit of advice. This is very annoying, as Firefox is my default browser on both my Mac AND my Motorola phone.

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