I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that … (xem thêm)
I currently run Windows 8.1 on my laptop. I upgraded to Firefox 73 a couple of days ago, and now when I open Firefox, I immediately get an error box and the message that "Firefox has stopped working". I have uninstalled Firefox, rebooted my laptop and reinstalled Firefox, but get the same results. I also uninstalled 3 Microsoft KB updates that ran on the day that Firefox initially failed. Nothing seems to fix the problem. I also run Google Chrome, and have not issues with it.
Here are the details of the problem:
Problem signature:
Problem Event Name: BEX64
Application Name: firefox.exe
Application Version: 73.0.0.7342
Application Timestamp: 5e3dd850
Fault Module Name: StackHash_f96d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_E3_FROM_firefox+0x0000000000012DA7
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f96d
Additional Information 2: f96d8dfc5abfdb4955f2d95536ed83bc
Additional Information 3: ac30
Additional Information 4: ac3018f570c0593619fc4cea353ba848