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  • Đã giải quyết

website needs to be reloaded before selctions can be made.

Hello, Thanks for taking your time to help me with an internet page problem. The pages load but when using the cursor to select an option, I must reload the page using… (xem thêm)

Hello, Thanks for taking your time to help me with an internet page problem. The pages load but when using the cursor to select an option, I must reload the page using the circle with an arrow icon almost every time. Never happened before and it's annoying. Recent Windows 11 update? Or, what? [email removed]@yahoo.com

Được hỏi bởi joedoksjr 4 ngày trước

Được trả lời bởi joedoksjr 4 ngày trước

  • Đã giải quyết

caret_left_24_filled.svg ??

I found this file on my desktop. File type is Firefox HTML Document. Size 1KB. I've never noticed this before and wonder it I should delete it, move it, or what. Anything… (xem thêm)

I found this file on my desktop. File type is Firefox HTML Document. Size 1KB. I've never noticed this before and wonder it I should delete it, move it, or what. Anything to worry about? I haven't opened it.

Thanks for any enlightenment you can offer!

Được hỏi bởi Julie 5 ngày trước

Được trả lời bởi Denys 4 ngày trước

  • Đã giải quyết

Firefox deleted user data after the update

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I… (xem thêm)

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

Được hỏi bởi Damir Zasimenko 1 tuần trước

Được trả lời bởi jscher2000 - Support Volunteer 1 tuần trước

  • Đã giải quyết

No sound on YouTube

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the compute… (xem thêm)

I have sound in Windows, but YouTube is dead quit. I have tried all that is suggested in Firefox help and some YouTube sites. Nothing worked. I have tried off the computer and restarted, but no change. My system is Windows 11, sound works, and the latest Firefox update installed. Question is this a YouTube tacit to stop NoScript and uBlock?

Được hỏi bởi computerdown 1 tuần trước

Được trả lời bởi computerdown 5 ngày trước

  • Đã giải quyết

Must disable ad block to use youtube with adds. How to do this? thanks

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and… (xem thêm)

I have been watching YouTube for years, issue free. This week I was blocked, as my computer may be blocking ads and thus violating You Tubes policy. How can I find and disable ad block programs/ extensions, thus allowing me to get back on You tube. I can recognize an outright program, but do not knew if extensions are in play that are not obvious to me. THANKS

Được hỏi bởi Helene Rubinoff 1 tuần trước

Được trả lời bởi jscher2000 - Support Volunteer 1 tuần trước

  • Đã giải quyết

Cannot access the authentication box in https://intesasanpaolo.com website - June 7 2025

Hello all, I have the same exact problem described in post https://support.mozilla.org/en-US/questions/1463436, dated 9 December 2024. Until ten days ago (more or less) a… (xem thêm)

Hello all, I have the same exact problem described in post https://support.mozilla.org/en-US/questions/1463436, dated 9 December 2024. Until ten days ago (more or less) all was working correctly. At the beginning I thought there was a problem with Intesa because Intesa had problems in all the country in that period, but I have now tried CHROME and found that is working correctly. My system uses Firefox 139.0.1, W10-32 and Iliad FTTH. I have already cleaned cache and data from settings but the problem remains. Any thought? Thanks very much for any help. Mario.

Được hỏi bởi mario1056 1 tuần trước

Được trả lời bởi mario1056 1 tuần trước

  • Đã giải quyết

Firefox ratings of Amazon reviews have disappeared

Why have ratings of reviews on Amazon disappeared and how do I restore that feature? I do not see a price tag in the upper righthand corner. I'm running Firefox on a PC w… (xem thêm)

Why have ratings of reviews on Amazon disappeared and how do I restore that feature? I do not see a price tag in the upper righthand corner. I'm running Firefox on a PC w/Windows 10.

Được hỏi bởi Polly Kummel 1 tuần trước

Được trả lời bởi TyDraniu 1 tuần trước

  • Đã giải quyết

Pressing F12 to get the tools. What FIREFOX gives me and what CHROME gives me.

(Sorry if the wrong area.) I'm curious and play with Node-Red a lot. Just now I am playing with the `http-request` to explore web pages. I press the `F12` key and the … (xem thêm)

(Sorry if the wrong area.)

I'm curious and play with Node-Red a lot.

Just now I am playing with the `http-request` to explore web pages.

I press the `F12` key and the tools pop up and I go through some basic things.

I see/get just about nothing. See pic (Don't know to make it inline.) But the name says it all.

So I've pressed the `F12` key, clicked on the NETWORK and REFRESHED the page.

Now with Chrome.

Whole different set of stuff.

Someone - please. What's going on? I'm not understanding the huge difference with how things are shown.

Được hỏi bởi shykitten55 3 tuần trước

Được trả lời bởi Denys 3 tuần trước

  • Đã giải quyết

The '+' sign on the tab bar no longer appears

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T howev… (xem thêm)

I updated Firefox this morning to 139.0.4 on my Mac and now the '+' sign to add a new tab no longer appears on the tab bar. I can still add new tabs with Command T however.

Any suggestions on how to restore the '+' sign?

Thanks Dan

Được hỏi bởi danbob6 1 tuần trước

Được trả lời bởi Ed 6 ngày trước

  • Đã giải quyết

Modifier Keys will not work at the same time in Developer Edition

I have 2 instances of Firefox: I use stable for all my professional work, and I use Developer Edition (Aurora Channel) for personal things. The stable branch works fine. … (xem thêm)

I have 2 instances of Firefox: I use stable for all my professional work, and I use Developer Edition (Aurora Channel) for personal things. The stable branch works fine. In Aurora though, certain key combos will not work. This even persists in troubleshooting (safe) mode.

Specifically, it seems anything using both ctrl+alt will not register alt, only ctrl. alt, alt+shift, and ctrl+shift all seem to work fine, but ctrl+alt and ctrl+alt+shift do not. Again, this works fine in stable, so I am clueless as to why it doesn't work in my other instance.

Another detail is that this happens on multiple websites, not just one. The post prominent one is Google Sheets. In sheets, you can insert the date using `ctrl+;`, the time using `ctrl+shift+;`, and both using `ctrl+alt+shift+;`. Inserting them separately works fine, but both causes only one to insert.

Được hỏi bởi Catt0s 1 tháng trước

Được trả lời bởi Catt0s 1 tháng trước

  • Đã giải quyết

Firefox crashing immediately after install, won't open

I'm trying to install Firefox on my work computer (ARM64 version), but when I do I'm getting the crash report window at the end of the installation process (multiple time… (xem thêm)

I'm trying to install Firefox on my work computer (ARM64 version), but when I do I'm getting the crash report window at the end of the installation process (multiple times in a row), if I try to open the browser (only once), and during the uninstallation process (also multiple times in a row). I've tried a clean reinstall multiple times, including deleting the folders from program files, %APPDATA%, and all registry entries I could find (HKEY_CURRENT_USER>>SOFTWARE, HKEY_LOCAL_MACHINE>>SOFTWARE, HKEY_LOCAL_MACHINE>>SOFTWARE>>WOW6432Node).

I've contacted IT and they don't seem to think anything pre-installed should be affecting this. I'm unable to get a crash ID as I'm unable to even start the browser - all I get is the Firefox crash reporter, immediately. Is someone able to help me figure out why I can't get this working?

Được hỏi bởi ckennah 2 tuần trước

Được trả lời bởi ckennah 1 tuần trước

  • Đã giải quyết

Customization Panel, Under The Wallpapers Section

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find… (xem thêm)

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find the setting that allows me to change the picture. I read the thread "Customize your wallpapers". The instructions are as follows; You can personalize your Firefox New Tab page by adding one of the available wallpapers. Follow these steps:

  1. In the right corner of the New Tab page, click the gear IG settings icon.
  2. In the customization panel, under the Wallpapers section, you will see different categories like Solid colors, Abstract and Photographs.
       Click the category you prefer. For example, selecting Abstract will show a variety of abstract designs. 


The problem I have is the customization panel is no where to be seen, I have click on EVERYTHING possible, it is not in my settings, why? How do find this?

Được hỏi bởi T Fontana 1 tuần trước

Được trả lời bởi T Fontana 1 tuần trước

  • Đã giải quyết

How do I stop your blasted browser from goiong full screen on it's own? I have searched the settings and I may have to use a different bropwser if this is not able to be turned off

easy, tell me exactly how to turn off auto full screen? That's some really annoying crap right there AKA Microsoft OneDrive

Được hỏi bởi Douglas 13 giờ trước

Được trả lời bởi Douglas 13 giờ trước