Diễn đàn hỗ trợ Firefox

I have email account with CenturyLink Webmail. I have been informed it is FIREFOX who is now requiring me to ACCEPT Cookies before I can read/process my emails. WHY???

Been on the phone1.5 hours with CenturyLink assistants and they have determined it is FIREFOX BROWSER requiring user (me) to accept cookies. WHY???

The attached screen shot clearly show the issue. I use FIREFOX daily to log in. NOW The screen stays DARK tuntil I ACCEPT cookies. WHY? Please work with me to resolve this irritating issue.

cc: screen shot/issue question(s) to ciulla56.q files

Several sites I frequently visit have the option to skip the verification code process "for this browser". Although I check the box for this choice, the next time I go to log in there, it still requires me to go through the process. What do I have to do to fix this? Thanks in advance for your help!

I am having the same problem as this fixed one, a year later: https://support.mozilla.org/en-US/questions/1468647 As soon as I try to connect to an account via Google, or go to Gmail/Docs/Drive/Classroom, I'm always taken to a “Clear cache and delete cookies” page. So I followed the instructions on the page, deleted all my data and saved cookies from Firefox and even tried to reinstall Firefox completely, but nothing changed, I'm always redirected to this page. Logging in when in incognito mode works fine though.

Firefox version 144.0.2 MacOS Ventura 13.0 Language: French (FR)

This is a weird one and I'm hoping there's a reassuring explanation.

I had Firefox and Sumatra PDF open, nothing else on Win 10.

I switched from Sumatra to Firefox (1 tab open), searched for something, and Firefox froze, and after a while Windows gave me an option to terminate the non-responsive program, which I did, and Firefox closed.

But the hard disk was active 100% afterwards, and everything slowed to a crawl, and I couldn't even get the Task Manager to open, so I did what I haven't done in many ages, killed the power. (Experience tells me a memory leak.)

After the restart Firefox opened, a bit slowly, to the last open tab. Browsed a bit. All is fine. Closed Firefox, opened it again, and now I'm logged out of every website, including the saved preferences, e.g. of Wikipedia.

It's worth pointing out that I closed Sumatra just fine, but it too lost the history (it remembers which page I last viewed for the opened documents).

Since Firefox was the one to freeze, and to work fine afterwards, logged in and all, then lose all after opening it again, I'm not sure what happened, and if there's anything I can do.

Sorry for the lengthy post, but basically:

Is that expected after a freeze/recovery?

A credit union has changed everything they had to login and use their website. I have to call every time I want to pay a bill ,so they can turn something on, or off, showing I am using a computer I have used in the past. It is their security. I was told that, in order for them to recognize my computer I have to turn off, uncheck the box saying to clear my history when I close my browser. I can no longer clear my history or cache if I want to use my bank. There has to be somewhere, to place them in the privacy and security setting so this does not delete what has to be kept in order to have my PC recognized by the worst IT department at any bank, so I don't have make transactions, only during bank hours, and wait 30 minutes on the phone to get this turned off. What instructions can you send me to stop JUST that credit union from being cleared on my History and Cache?

I received this answer from yesterday. Hello, Thank you for contacting Mozilla support! You've reached the Mozilla Support team, where we primarily assist with restoring access to Mozilla accounts and subscription services like Mozilla VPN, Relay, Monitor, and others. Your question appears to be related to another product, such as Firefox. To get community support, you'll need to continue signing into the forum by clicking the blue "continue" button. This will allow you to log in and submit your question to the correct forum. To resubmit your question, please go here: https://support.mozilla.org/en-US/questions/new/firefox. From there, click the blue "sign in/sign up" button to enter your Mozilla account information, and you’ll be able to ask your question.

OK so, I just updated Firefox to 115.34 Oesr (64-bit) on my Windows 7 Desktop. Before this update, it's been my practice to clear my cookies manually from unknown websites about 3 times a day, only keeping the "exception" cookies. But, since the update, there have been SOOO many cookies...something like 75 to 100 and EACH time I manually clear the cookies...even just minutes after I clear it and refresh the "Settings" page they appear again. And, the worst of it is that Google won't let me sign into Google websites like Play Store and Google.com search saying that "there has been unusual traffic..." and makes me solve capchas all day long. Other sites too say Unusual traffic like CVS and won't let me sign in either. And now, I'm not using a VPN.

I googled the matter and it was said to be was a known issue with the 115 update and the A.I. said to get rid of the ad blocker as a possible fix but, it didn't work. Have Firefox clear cache and cookies but that didn't work, changing "Tracking Protection" to "Standard". Nothing works. Is there an update fixing this issue? By the way, I have had Firefox set to clear cache and cookies upon closing. But the cookies pile up so quickly again. Thanks for your help

Although the option to "Delete cookies and site data when Firefox is closed" is unchecked in my settings, I am still getting logged out of all websites when Firefox restarts. This was never the case when I used Safari, and it's quite inconvenient to have to log in to so many websites all over again, especially when two factor authentication is required for many of them.

Is there anything that might be causing this, anything I can check or do on my end so that I am staying logged in on restart? Thank you.

Why do I have to sign-in to Gmail AGAIN each time I start Fire Fox?

• This even happens when I simply close and restart Firefox. (Not Windows restart)
• Using Windows 11 and FireFox Version 148.0 (64-bit) is up-to-date.
• Using Privacy Badger extension
• Using Malwarebytes Privacy Guard extension.

I changed nothing in settings, and doubled back and checked, still set to open windows/tabs where left off, and not to delete site data/cookies when closed, but every time I open the app, nothing, no history, no tabs, have to re-sign-in to everything. Why might this be, as it didn't seem like an update happened in line with this occuring, or anything at all for that matter that would change how things behave.

good morning,

I am having problems using a third-party website, playing chess, and one of the functions on their website is not available to me because I keep getting an error message. they have a forum on which I am discussing this issue with one of their Mod's, and he seems to be under the impression it has something to do with my Browser (Firefox 115.32.0esr) storing site data, and that the file in which this is stored has become corrupted in some way. I have no idea how he arrived at this conclusion but that is what he said.

I assured him that, "in Firefox, under <Privacy and Security>, in <Cookies and Site Data>, there is an option marked: "Delete cookies and site data when Firefox is closed." this has a tick box next to it and on my computer this has been selected for about the last five or six years. the browser does not retain site data or cookies and deletes them each time it closes. when I follow the instructions you linked to, and click <Manage Data>, there is no data to manage. it does not exist."

however, he replied to this that: "I don’t think that setting deletes Local Storage, though I’m not 100% certain."

one observation I make is that when I open the <Cookies and Site Data> <Manage Data> dialogue, the websites I have visited in the current session are listed. this data therefore does exist, and there must therefore be a file, even if only temporarily, containing this data. my question is about what exactly happens to this file when I close the session.

1) is the file emptied of data, but still exists as a file.

or

2) is the file physically deleted so that it no longer exists.

if, after the session, I reopen the browser and select the <Clear Data> dialogue and click <Clear> does this simply empty the file or does it physically delete the file. if the file still exists, is there any way to ensure that it is physically deleted in order to confirm that it is not corrupted in some way?

thank you.