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This account is not active. Please contact an administrator if you believe this is an error.

I use Firefox for many years. Firefox is always synced and I use "Firefox master password". The problem is that every time I try to sign in my account I see this message:… (xem thêm)

I use Firefox for many years. Firefox is always synced and I use "Firefox master password".

The problem is that every time I try to sign in my account I see this message: "This account is not active. Please contact an administrator if you believe this is an error. " This message is looks like mozilla's prank, because someone needs to sign in first to get help! As I try to get help, "support mozilla" is drive me to an endless loop in Mozilla.org.

After several minutes (I think about 15minutes) I don't know why and how but I'm in! This is happened every time I try to sign in my account!

Why is so much time consuming and frustrating the way to sign in? What it means "This account is not active." and why don't given a reason why this happens or/and a way to fix? Why I can't just type the UN/Pass to sign in?

Thanks in advance and sorry for my english.

Đã được hỏi bởi AntonyMan 2 năm trước

Đã được trả lời bởi AntonyMan 2 năm trước

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Audio Control Pop-Up Window

Every time a website with audio plays in Firefox version 81.0 (64-bit), a pop-up window (similar to the one in the attached screenshot) appears in the upper left corner o… (xem thêm)

Every time a website with audio plays in Firefox version 81.0 (64-bit), a pop-up window (similar to the one in the attached screenshot) appears in the upper left corner of the screen. This never happened in previous versions of Firefox. I haven't found a way to disable it, if that's even possible--which I hope it is. The pop-up is not a major inconvenience, just an annoyance, because it disappears after 3-5 seconds or so. Nonetheless, I'd like to be rid of it altogether.

Đã được hỏi bởi Will 2 năm trước

Đã được trả lời bởi TyDraniu 2 năm trước

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tabs open on restart

SINCE the upgrade to 80 when i reopen FF it automatically reopens all of the previous tabs that were open when I closed the previous time - I do not have this enabled in … (xem thêm)

SINCE the upgrade to 80 when i reopen FF it automatically reopens all of the previous tabs that were open when I closed the previous time - I do not have this enabled in the options.

Đã được hỏi bởi Wayne 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước

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Picture-in-Picture module loses time.

I'm streaming video a lot in the PiP breakout window while reading other web pages. I think it's a great feature and I've seen some improvements in the UI over time. I wa… (xem thêm)

I'm streaming video a lot in the PiP breakout window while reading other web pages. I think it's a great feature and I've seen some improvements in the UI over time. I was hoping this problem would have been fixed in the latest update or noticed by someone either in development or another user at some time, but I could find no reference to it when searching the help pages.

When the video is playing in the window, everything works fine. Except when I'm watching something like a live broadcast that has breaks in it for commercials. My practice is to keep an eye on the video playing when I've muted the tab, while I continue my reading in other tabs. When the program comes back on in the PiP, I unmute (demute??) the tab and usually return the picture to the host tab, then go full screen.

At least half the time I do that, the navigation bar - where you can stop/start the play, go forward/back 10 seconds, and where you see the red "LIVE" notification or how many minutes/seconds you are behind the LIVE stream - shows that my program is now minutes behind the LIVE point. The funny thing is, it doesn't do it consistently and I have tried several things to figure out if it's something I'm doing. But there is no rhyme or reason why it's happening. It did this when I had Windows 8, and continued after I installed Windows 10.

For a three or four minute break, I will lose perhaps two or three minutes. I suppose that if I left it in the PiP configuration and just let the program play for the two or three hours it would take for the duration, the time would slip maybe as much as forty five minutes to an hour. Typing this statement now is going to push me to try it next time for an observable result. Again, though, it doesn't happen every time.

My guess is that, for some reason, video frames are being dropped when it's in PiP mode and instead of 30 fps it's only delivering 15 fps. (If 30 fps is what's normal.) I do not have this slippage when I maintain the picture in the standard size video box or when it's full screen. So yeah, as I'm thinking more about it, a distinct possibility is that the frames per second is reduced for the PiP, because it is not able to keep up with the higher frame rate. But then the question is why doesn't it do it 100% of the time.

So thank you all for thinking about it, and multiple thanks to the ones who can help this one be marked "solved". Later -

Đã được hỏi bởi robow1 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước

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Master Password purpose

Hello. I use firefox on my pc. I created master password to work on few pc-s. But what is the point of it, since when I enter mozilla, it asks me to enter it, but I can o… (xem thêm)

Hello. I use firefox on my pc. I created master password to work on few pc-s. But what is the point of it, since when I enter mozilla, it asks me to enter it, but I can only close this window and just access anything. Is there a way to have a password that would stop other people using my firefox?

thanks

Đã được hỏi bởi icyturtle 2 năm trước

Đã được trả lời bởi cor-el 2 năm trước

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Microsoft download ad banner in Firefox

I keep getting a Microsoft Edge download banner when I visit websites using Firefox as my browser. I have selected Firefox as my default browser in the Default Apps sett… (xem thêm)

I keep getting a Microsoft Edge download banner when I visit websites using Firefox as my browser. I have selected Firefox as my default browser in the Default Apps settings. I have installed an ad blocker, and turned off every notification switch I can find in Windows settings. I have taken ownership and changed permissions on every Microsoft Edge folder and file on my laptop. Then I deleted them all. I edited the registry to prevent Microsoft Edge from being downloaded or running at start up. I installed Winaero Tweaker and selected the "stop all ads in Windows 10." I still get the banner. Is there any way to turn this off?

Đã được hỏi bởi n4rod 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước

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A folder in Bookmarks disappeared AGAIN!

A folder in Bookmarks disappeared AGAIN! This is ridiculous. Every now and then Firefox loses a Bookmark folder. To make matters worse, I can waste a lot of time trying t… (xem thêm)

A folder in Bookmarks disappeared AGAIN! This is ridiculous. Every now and then Firefox loses a Bookmark folder. To make matters worse, I can waste a lot of time trying to find it and get no where. I have better things to do than trying to find lost Bookmark folders! How can I easily find the very important Bookmark folder quickly? Undo does not help.

Đã được hỏi bởi Wayne Carpenter 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước

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Kid safe site List , make FF safe for kids ?

Hello & Thanks ; Win 10 Is there a way to make FF safe for kids . I have written a Kid-Safe-Browser in vb.net 2019 .vb , but it uses IE11 , which has to many limitat… (xem thêm)

Hello & Thanks ; Win 10 Is there a way to make FF safe for kids . I have written a Kid-Safe-Browser in vb.net 2019 .vb , but it uses IE11 , which has to many limitations . So I am looking at FF . Is there already something in FF for this , or is there already an extension for this . A list of allowable sites , if not in list then can't get there ?

Thanks for your Help...

Đã được hỏi bởi vmars316 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước

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"restore previous session", "always check if firefox is your default" are greyed out on new computer

I recently bought a new computer, a custom build, and on firefox the above mentioned options are greyed out. I found this thread https://support.mozilla.org/en-US/questio… (xem thêm)

I recently bought a new computer, a custom build, and on firefox the above mentioned options are greyed out. I found this thread https://support.mozilla.org/en-US/questions/1215650

In my Profile Folder, I do not have sessionstore [v56] sessionstore.jsonlz4 file(s), though I do have the sessionstore-backups folder and it contains recovery.baklz4 and recoveryjsonlz4.

Can I just move or delete the sessionstore-backups folder?

Đã được hỏi bởi kkolsbun 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước

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Using ff on my pogo my mouse will not work on certain games like scrabble.

FF will not let mouse work in certain instances, on my game site pogo, when I have ff and another tab up it freezes sometimes and will not let me X out with the mouse. I … (xem thêm)

FF will not let mouse work in certain instances, on my game site pogo, when I have ff and another tab up it freezes sometimes and will not let me X out with the mouse. I do not have these problems with another browser.

Đã được hỏi bởi pygmy 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước

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remove Search with Amazon from address bar suggestions

Everytime I open the suggestions in the address bar Search with Google or Search with Amazon appear at the top. You cannot remove them by using the 'forget about this sit… (xem thêm)

Everytime I open the suggestions in the address bar Search with Google or Search with Amazon appear at the top. You cannot remove them by using the 'forget about this site' feature and if you change the browser.urlbar.openViewOnFocus to 'False' you don't get the suggestions. Can you tell me how to permanently remove Search with Google or Search with Amazon from the suggestions. Thank you.

Đã được hỏi bởi gspotts 2 năm trước

Đã được trả lời bởi jscher2000 - Support Volunteer 2 năm trước

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Every week i have to re-logon to sites

Once every week it seems Firefox forgets im logged in and kicks me out from every site. I can close Firefox and turn off computer and im still logged in on Youtube on st… (xem thêm)

Once every week it seems Firefox forgets im logged in and kicks me out from every site.

I can close Firefox and turn off computer and im still logged in on Youtube on startup, but some time during week it seems to drop the logged in state and i have to redo it on multiple sites.

Im starting to wonder if it has something to do with my Phone visiting Youtube on same account that screws it up. It seems to happen when i disappear from PC for some hours and comes back. In that time ive usually streamed Youtube content on Chromecast.

Ive had this happen meanwhile i was logged in on Youtube with the tab open. Once i refreshed i was logged out. Ive cleared cookies/cache to test if that was the issue but that didnt fix it. Other than that clearing cookies is disabled and has been so at all times.

This problem has been going on for a few months.

Đã được hỏi bởi MeSaber 2 năm trước

Trả lời lần cuối bởi jscher2000 - Support Volunteer 2 năm trước

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Deleted Bookmarks and Folders in Bookmarks Toolbar Keep Reappearing/Returning

Lately I've been having trouble with keeping deleted bookmarks and folders in my bookmarks toolbar from reappearing. The folders in particular have been persistently retu… (xem thêm)

Lately I've been having trouble with keeping deleted bookmarks and folders in my bookmarks toolbar from reappearing. The folders in particular have been persistently returning just a minute or two after deleting them. It's also quite noticeable when they come back as I have the 'show bookmarks toolbar' option enabled by default. I've restarted my firefox browser, uninstalled+reinstalled and refreshed and the problem continues to happen. Before trying those methods I tried clearing cache and cookies in settings with no luck either. From what I've noticed it appears to be just a certain set of bookmarks folders which I don't even recall ever adding to the toolbar; some of them look like they are from other device bookmarks I added after syncing. The rest of my bookmarks library seem to working fine however. I looked over the Firefox support articles on the subject as well but couldn't find a fix. Does anyone know something else I could try?

Any help with resolving this annoying occurence would be much appreciated!

Đã được hỏi bởi RsT7 2 năm trước

Trả lời lần cuối bởi RsT7 2 năm trước

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How to use 'Block Site' extension , need Docs ?

Hello & Thanks ; I installed 'block site' but cant find any Docs in how to use it , Even on its own site . I am particularly interested in its 'reverse mode' and its… (xem thêm)

Hello & Thanks ; I installed 'block site' but cant find any Docs in how to use it , Even on its own site . I am particularly interested in its 'reverse mode' and its login password . Pls , where can I find Docs ? Thanks

Đã được hỏi bởi vmars316 2 năm trước

Trả lời lần cuối bởi cor-el 2 năm trước