Diễn đàn hỗ trợ Firefox

a similar problem in a browser installed with apt (but when running in safe mode, there is no problem, and manually disabling extensions and cleaning / refreshing firefox, does not help). When installing via snap, there is no such thing, but it does not suit me for work, since there is a problem with profiles.

I would be very grateful for your help in solving this problem.

Details: Имя Firefox Версия 87.0 ID сборки 20210318103112 ID дистрибутива canonical User Agent Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:87.0) Gecko/20100101 Firefox/87.0 ОС Linux 5.8.0-48-generic #54~20.04.1-Ubuntu SMP Sat Mar 20 13:40:25 UTC 2021

Hi there,

We use GMail/ Calendar/ Drive for our business. On the official account, I am seeing a continuous - multi-day - situation where my Google Drive won't load when I point my browser to it unless I do at least one refresh after getting to Drive and waiting for my list of folders and documents to show up.

In the mean time, the following error shows upon on the bottom left of my screen - "The server encountered an error. Please try again later." - this has persisted for over 2 weeks when I restarted using Fiefox earlier this month. I do not get this error when using Chrome or Safari.

Today, I am also not able to see the user who last modified a document or a folder last, as you can see in the image below.

Please tell me what I can do to fix this issue.

Thanks, Mahesh

Hi everyone,

Thanks a lot for taking time reading this! :)

I have the following problem with my firefox on Kubuntu 20.04 on my laptop: since a couple of weeks, firefox opens normaly after rebooting, remembered all tabs and my firefox account etc., but it's just not loading anything. I can still type in a web adress or something in the search, I can also still select the drop-down menu on the right ("Open menu") and select e.g. "Settings", but nothing happens afterwords. Same problem for all websites. Some of the main buttons are also not functional (refresh, back/forward). I attached a screenshot from the "empty" firefox (but not sure if that's of any help anyways ;) ).

I tested a couple of things so far, nothing helped:

1) Internet is working, I tested ping, apt is working as well as a differnt browser I installed now).

2) I reinstalled firefox completely by running the following commands:

      sudo apt update
      sudo apt purge firefox // sudo apt --purge autoremove firefox
      sudo rm -rf .mozilla
      reboot
      sudo apt update
      sudo apt install firefox

      (Since I removed the profile folder, the standard tab and bookmarks open/show after starting firefox now, as expeced. I'm also not longer logged in.)

3) By starting firefox via the console, no error messages were shown

4) I created a second ubuntu unser profile, to test if firefox would work there: it doesn't

5) Since I have a dualboot with Win10/Kubuntu 20.04, I started Windows and tested firefox there: it is working as usual.

6) I also obviously tried to google this problem, but either I put the wrong keywords in or this problem is pretty unique/new?

If you need any further information on my system, I'm happy to provide them! Thanks a lot for any recommendations and further ideas, what to do! I'm pretty much desperate for a solution by now, as during home office a not well working system is a pain! ;)

Thanks and stay safe, Katrin

Since two days I can't connect to any websites or getting options page directly. Enter about:config, about:preferences also doesnt work in the url bar. (The url is also suggesting theses pages.)

I already reset Firefox, changed the profile, cache cleared. Event a full purge with apt purge firefox and removing any firefox files didnt resolved my problem.

If I'm clicking in the top right menu>preferences, this doesnt launch the tab.

The only thing working is passing by the top right menu>help>troubleshooting informations. Only on this page I can replace about:support by about:preferences in the url bar and now I can get the preferences... If I try to enter a url like google.com in the same place, it's loading but spinning indefinitely.

Firefox is the only browser getting this kind of problem.

Downgrading to 86.0 release or use developper edition didnt work.

It's the first time in so many years that I'm getting this. I don't know where the solution can be.

Thanks by advance.

When I open FF, the window only displays the top menus. If I click the Green dot it will then open full screen. Pressing the green dot once again only displays that 1 inch window. The problem does not occur in safe mode for Firefox. I turned off all of my extensions and turned off hardware Accelerator mode yet the problem still happens.

This just began yesterday and I don't believe I installed anything.

Hello!

I've upgraded my PC to Mint 20.1 and applied the latest upgrade to Firefox 87 also. Prior to these last upgrades I could use Firefox, ie after upgrade to Mint 20.1 Firefox worked then, after applying the latest upgrades in the Mint Upgrade Manager, including a Firefox one, it did not.

Now Firefox will not open any pages anywhere. This includes the about:preferences page (thus obviating almost all advice I've seen) and even a local two-line "Hello world" HTML page in my local Documents directory.

Nothing displays at all, not even an address in the address bar (unless I type one in but that makes no difference). See the attached, unexciting, screenshot. Things I've tried already:

• Refreshing Firefox
• Restarting with add-ins disabled
• Clearing the cache
• Copying over a profile into the .Mozilla folder from a version that worked before the upgrade
• Deleting and reinstalling from scratch
• Trying the first four items again on the fresh reinstall
• Installing V85 (which works on my laptop)
• Trying the first four items yet again on V85
• Installing V84, which was the version prior to the upgrade on my PC
• Going back to V87 fresh then re-starting Linux in safe mode and trying again
• Looking at the traffic in Wireshark (didn't really help, that one)
• Shouting at the screen (was even less helpful than Wireshark)

In no case is there any change in behaviour. The only thing that will display is the "troubleshooting" page and I attach here the text from that.

Am I the only person to have experienced this lately? Similar reports for much older versions exists but they're mostly for Windows so no use to me.

So -- can anyone suggest anything? Bear in mind I can't get to any about: pages nor do any web developer options work.

All the best

AxS

Hello to all,

as I am running out of ideas (see all actions already taken below ...) I wonder if the community has any idea what might be the solution? Forum search here did not reveal any entry with my particular circumstances as it affects only the current user account on my computer.

My Firefox profile folder is rather old as some of the files in its three different profiles date back to 2005. The whole Firefox folder has been migrated from two previous Macs to the current machine which itself now uses its third hard drive. Therefore a folder rights issue might be possible but in my opinion not very likely.

As I am used to report software bugs I have chosen to write it down like a bug report, so mea culpa if this is not the expected format on this platform. But I am a little desperate and miss my highly customised Firefox environment.

Best regards from Berlin/Germany and many thanks in advance

Carsten

Describe the problem you have:

"Firefox" no longer launches successfully, claiming that there is no profile. However, the profile folder has not been manually renamed, moved or modified.

If possible, include steps to reproduce the problem:

- Start Firefox program (Dock, Finder, commend line) - Error message appears immediately

Expected behavior:

- Program launches with all data and settings from the profile folder.

Observed behavior:

- Error message: "Profile not available. Your profile "Firefox" cannot be loaded. It may not exist or access is not possible."

Program version: - Firefox 78.8.0esr (System language: German, de-DE)

Platform: ProductName: Mac OS X ProductVersion: 10.14.6 BuildVersion: 18G8022

Please provide any additional information below: - Program was deleted and reinstalled: Firefox again starts only with error message

- tried all steps from "https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible" with no success

- tried to start in safe mode: "/Applications/Firefox.app/Contents/MacOS/firefox-bin -safe-mode" with no success

- tried same computer, user account of local admin: Firefox starts without error message

- tried same computer, user account of another standard user, copy of Firefox profile folder pasted to appropriate folder: Firefox starts without error message with almost all data and settings. Missing: different GUI theme and all Addons icons in the toolbar

- tried with separate ProfileManager.app: regardless of any selected checkbox, the same error message is always displayed

I hope you can help. I cant fix it. Geeksquad agents reply - Use chrome. Letters come up pink, shapes, or missing, pictures break up to green lines when I go to other apps within program . I have used Firefox for a long time. I tried updating it - says it is uptodate. BACK to GS- hours wait and who knows what would happen next. **( - HELP from those who know how to fix it would be appreciated. Sigh. min*

Friends, I use FF extensively and prefer not to change but it's been very annoying as of late.

Running v83. Even downgraded to v82 and it worked for some minutes but now it's back to same behavior. [struggle to download to 82 is here: https://rezamusic.yolasite.com/technical-tips.php]

If you google "squeeze lemon" for example -- on my Chrome it shows images and a list of drop down subjects "people also ask".

On Firefox, the pictures don't show -- and drop downs are frozen (don't work). Also on other sites that have a Captcha, Firefox just doesn't work. Seems same problem with 82. Help!

Images are from Chrome -- and last one from Firefox

Hello, It has been more than 2-weeks since Firefox cannot access www.google.com issuing the error page : "Did Not Connect: Potential Security Issue", and the following advanced data :

Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for www.google.com. The certificate is only valid for the following names: www.google.com.eg, *.google.com.eg, google.com.eg

Error code: SSL_ERROR_BAD_CERT_DOMAIN

View Certificate

Hello together,

when implementing canvas graphics with 2D context, I notified that the latest FF 87.0 on windows is much slower than chrome/edge/opera on windows and also much slower as safari on mac. I drilled into detail and detected that it was caused when drawing polygons with color gradient (see attached image). Means that using canvascontext.createLinearGradient() instead of flat colors makes it slow. On the other hand using flat colors is perfectly fast.

I wondered, because I had much better experience with FF and installed an earlier version (78.9.0esr) on the same windows workstation and the problem was gone. Seams, that some change made the newer FF slower with this type of graphic..

CPU is i7 8650U 1.90 - 2.11 GHZ, OS is Windows 10 version 20H2

But the effect is the same on all windows workstations I tested. Would be happy to see, that I can use FF again with these type of graphic apps.

Yahoo! Mail, Gmail and Google Are Not Loading with Firefox 87.0 (64-bit). Firefox Reinstallation on 3/25/21 Didn't Fix Problem. Here is the error message when trying to load Yahoo! Mail:

Secure Connection Failed

An error occurred during a connection to login.yahoo.com. PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

it started from yesterday... when i open firefox after a minute or less the browser suddenly close all tabs and show me a report crash windows. . my windows specifications:

• Windows 10 Pro
• version: 1909
• OS Build: 18363.1440

browser: Firefox version 87.0 (64-bit)

I tried this options but didn't help me and crash didn't stop:

1. open it in safe mode.
2. refresh browser option.
3. disable and delete all extentions.
4. delete cookies and web data button.

. there is some information that i noticed. I unistall and install again and until I didn't sign in to my "firefox account" on the top right corner of the browser, it didn't crashed. but still I want my account, passwords, bookmarks, ect... i sign in and crash started. i goes to appdata and delete firefox folder, start the browser again, my sign in to firefox account disappeared and the browser stopped from crashing. also the crash happened immediately after hitting sync now and happened a few seconds after going to firefox account settings. and it's happening after around a minute when i do absolutely nothing after opening the browser or go to website such as youtube. please help me. even though using another browser is crash-free but i wish to stay using firefox (with my firefox account)

When I login to Hulu.com, I am returned a white page that says, "403 Forbidden nginx" And the address in the URL bar is, "https://auth.hulu.com/web/null//null/welcome". However, if I change it to http://hulu.com, I am presented with my homepage. I shouldn't have to type hulu.com into the address bar. It should take me there, automatically when I click "Log In". This is happening in Firefox on both a windows 10 machine and a Linux Mint machine. why?

I updated Win 10 Pro to version 20H2 and now Firefox will not start. No error message; no appearance in Task Manager. Here's what I've tried to no avail:

1) Uninstalled and reinstalled Firefox several times, including manually removing all remaining Firefox files (including my profile folder) after uninstall.

2) Tried to start Firefox with administrative privileges.

3) Clean booted Windows and tried to start.

4) Turned off Windows Firewall and tried to start.

5) Tried to start in Windows Safe Mode.

6) Extensive Google searches to try to find a solution.

Oddly, Microsoft Edge will not start either, but Chrome starts and works normally.

This is but one example of why I have held off as long as possible from doing major Windows updates over the decades that I've used Windows.

Why Firefox Taking Resource Without Even Opening Multiple Tabs ,At Startup Browser Starts With 60-70 CPU Usage And Even If Close The Browser It Still Takes 60-75 Until I Close It From Windows Task Manager,Attached Some Screenshots Check It You.

I am on Mac OS High Sierra Since about a week literally any Russian website I open just crashes Firefox immediately. I have tried to restart in Safe Mode and clear history - it didn't help. What is happening?! Using Chrome in the meantime (no crash there)

i don't know if the problem lies within firefox or not. i am able to sign into the site via chrome tho. when i try to sign into spectrum (as i have many times w/o issue) it does some blinking or flashing loading type thing and ends with this message: -- We're sorry, something didn't work quite right. Please try again. IDID-1060 --. this is going on for 3? weeks now. i have called tech support through spectrum with no help. they could get in on their end and we changed pw's but it didn't help me. also--and i have no idea if this matters at all, but it disturbs me... the padlock right beside the address box says -verified by amazon-. why is that? at times when i have hovered that at websites, it says verified by, and the name of my security service. i can't 100% say that i have checked it when signing into spectrum tho, but still i don't understand why it would say amazon! i much prefer using firefox! but i also feel like i shouldn't have to use chrome part time to get to certain sites or do certain things. PLEASE PLEASE help me figure this out.

P.S. i am already forced to use chrome to play games on facebook for years now. except bingo blitz, which is odd to me. i can play that through firefox. sighs.