Diễn đàn hỗ trợ Firefox

Hello to the support team of Mozilla, I had a computer that cannot be reopened due to a virus and Malware. However, I have a bookmarks setting with Firefox that has not been imported. I did not have an account (or at least that I can remember) with Firefox. I just set up one today. I had written that I had an account under the username jackhsiao, but I was not able to log in.

I would like to know if I can import my bookmarks that were on the browser of my computer that I can no longer access.

Thank you,

Jack Hsiao

Hello everyone! I was wondering if it is possible to have both Firefox and Firefox Developer Edition installed on the same computer and maybe even run side by side. FYI I already have the Normal version of Firefox installed.

out of nowhere, i can no longer freely browse. I keep getting the message shown below. I do NOT have any add on adblocker. I have uninstalled and reinstalled Firefox browser. Did not help. How do I get rid of this problem so I can use this browser?

Hi, I'm new to TB email program. When I first started using it and sent my 1st email, it did copy my email into sent folder TWICE. It was frustrating. I played with the settings as suggested checked "place copy", unchecked "place copy" checked "other", unchecked "other"; NOTHING HELPED. I do NOT have the copies of my sent emails. I spent sooo much time playing with it and to no avail. Very FRUSTRATING. I donated some money to the developers of TB and deserve better functionality of the email program. Please HELP! Thank you in advance. Paul.

Very recently Facebook (META) wants me to agree to cookies before allowing me access to my personal page. There is a pop-up blocking access. (See attached screenshot) I have used Facebook container since it first became available. What is the risk here? At this point I have not agreed to anything.

I am using Firefox 109 on my MacBook Pro (M1 chip), and after I upgraded to version 109, the application menu stopped working. When I click on the pancake icon in the upper right corner of the screen, the drop down menu becomes visible, but none of the items on the list are responsive. Fortunately, I can access passwords and the like by going to preferences under the Firefox menu on the left of the screen, but it's less convenient. Can I fix this on my own, or do I need to wait for the next upgrade?

Allows me to login and presents data fine. Go to "cash in" rewards and there is a box to check on last step to certify you agree to terms and conditions. Have had no problem doing so for 2 yrs + or -.......wont allow box to be checked now. Citizens help line was unaware of any problems and suggested I try another browser. Sure enough I down loaded chrome and all was well. Thanks for what you all do with and for FF. BTW I'm on 109.0 at this writing and there are other "buttons" that don't work either on same site like return home but those are not showstoppers. My rewards cash is !!

Geoff Valentine

Today my Firefox browser has started muting my streaming video after 40 seconds and I need to pause/start or go back 10 seconds to restart the sound. It is really annoying. I have updated and restarted both my computer and Firefox, and tried different streaming services, but it didn't fix it.

So I I've been holding out upgrading to W11 for some time now, but have to upgrade after being tipped by a friend about ONE convenient feature for multitasking, split apps view and combining it into one tab. So far so good, didn't experience any issue. One complain I have is the gigantic cut, copy, open..etc Tab at the top of the new file explorer. But, again, nothing out of the ordinary.

But when I opened Firefox for the first time after upgrading I noticed a painful delay before actually loading the new pages. At first I thought it was only because I just recently updated the OS, so I leave for few hours and keep working my docs. After going back to browse I still have the same issue. This time I notably irritated because of browsing my regularly checked websites have so much delay now compared to before I upgrade to W11.

Here's the list of thing I tried to fix this issue.

   Clearing caches

   Disabling add ons

   Disable enhanced protection

   Refresh Firefox program

   Updating my chipset driver 

   updating my gfx driver

   Reseting my network.

Nothing I tried above worked.

Again the issue is not internet speed. When I downloaded the AMD drivers, it was 14MBps, quite fast.

Then I open the "task manager" and tick the "always on top" option. I noticed that Firefox is still idling even after I clicked links in my homepage. Firefox only uses 2% of CPU usage. It stays that way for 4-11 seconds (depending on the websites I tested) before eventually ramps up the CPU usage to the percentage I expected to opens a new website.

Anyone knows the answer? Please I'm getting desperate here. I don't want to daily drive chromium forks and would like to keep using Firefox.

Asus vivobook laptop, Ryzen 5 3500u, 16gb 2666mhz ram

Many times, when directing your browser to a specific, formally visited website, the progression stops for awhile, the maybe continues. Meanwhile, another browser speeds thru the process. WHY?

I saved my login information for several accounts in the Firefox (desktop) built-in password manager. Then I got Firefox on my phone, found out passwords aren't protected as well on the mobile version, so I turned off sync then removed them from my phone. Later I turned sync back on thinking that it would just sync my tabs and, if it did do anything with passwords, it would copy my logins from my computer to my phone instead of removing them from my computer. That was yesterday, today I needed one of those passwords (randomly generated so I don't remember it) so I went to my saved logins on desktop and they were all gone. Is there any way to recover them?

Recently, my windows crashed and when the PC restarted and I opened mozilla I noticed two thinngs - first all of my extensions were disabled and I didn't have my Firefox theme, and then I noticed that I don't have any of my saved passwords anymore ( I was also disconnected from my mozilla account and had to login ). I noticed that I still had all my extensions installed but they were all disabled. I did however have all my bookmarks. Do you know what could've happened and is there a way I can restore my saved passwords ?

When using a site with a drop down feature, the options are not showing up. Canadapost.ca allows you to search for postal codes and will provide options as you put in the address. This feature is not working in Firefox but does work in Microsoft Edge.

I have a video of the issue which I cannot upload.

I had this Problem several times.

I have set my browser to restore the last Sessen when reopening. Sometimes i am a bit stupid and am not closing my main window with many tabs and my pinned taps for mail, contacts, ... which i regularly need

Aaaand sometimes the "Chronik" (History) for recently closed Windows is empty, nothing opens in the sub menu and i have to manually recreate all my pinned tabs. And this is super annoying.

Today i returned to my pc. I opened firefox and I have seen that only my window with youtube and video streaming has reopened and i failed to restore the important window because nothing appeared in the sub menu.

Maybe you can help me. I like firefok but always restoring my pinned tabs is super annoying.

I cannot access my Mail.com email accounts. When I go to the login website:

 https://www.mail.com/logout/ or https://www.mail.com

Then I click the "Log In" icon, and the login page fails to load completely. There is no Username or Password entry boxes.

After clicking Log In, the URL changes to this:

  https://www.mail.com/#.23140-header-navlogin2-1

I cleared cookies and cache but the issue remains.

I am able to use and signin using Google Chrome. So the problem is somewhere withing Firefox.

This is important as my business email address is on Mail.com !!!!!

Why is Firefox opening new tabs for content I have not clicked or even moused over? This just started a few days ago. It is mostly adds, but sometimes news articles I have not selected.

I am using a Mac Desktop with MacOS Big Sur Version 11.7.2 /Firefox Version 109.0 and my homepage is being overlaid by the Google Search Window. This happens whenever I scroll right then left the the Google Search Window overlays the top window of my homepage. I notice that if I refresh the page by clicking the refresh button the Google Search window sometimes goes away.