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  • Đã giải quyết

No audio available

I have searched Support, enabled media Autoplay for all sites, Page Info for individual sites. Videos play but never with audio. Currently using FF 134.0 (64-bit) on Debi… (xem thêm)

I have searched Support, enabled media Autoplay for all sites, Page Info for individual sites. Videos play but never with audio. Currently using FF 134.0 (64-bit) on Debian 12, but recall some problems starting about the 133.0 update. No audio with Youtube, Amazon testimonials/reviews, etc.

Please help?

Được hỏi bởi Rusy Travis 5 tháng trước

Được trả lời bởi TechHorse 5 tháng trước

  • Đã giải quyết

Firefox Home (default) desktop is different on two computers in the same house (same accounts)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit). On my main computer, creating a new tab… (xem thêm)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit).

On my main computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the first image (firefox_2025-01-19_17-42-57.png)

On the other computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the second image (firefox_2025-01-19_17-43-57.png)

How to I get both instances of Firefox to do the same thing when creating a new tab, i.e. organize the recommendations like the second image?

Được hỏi bởi Jim Reisert 5 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 5 tháng trước

  • Đã giải quyết

Using symbols + - in the search bar to do calculation make it disappear

When I type in the search bar, for example, 3+3 (also tried 3 + 3), when I enter, it will give me this "3 3" and will just show results instead of the calculator. It, ho… (xem thêm)

When I type in the search bar, for example, 3+3 (also tried 3 + 3), when I enter, it will give me this "3 3" and will just show results instead of the calculator.

It, however, still work normally if I were to write "3 plus 3"

Được hỏi bởi takianguyen 5 tháng trước

Được trả lời bởi takianguyen 4 tháng trước

  • Đã giải quyết

URL in the address bar changes rapidly

A video of what is happening . This only happens when I search something up, for example, if I search more than one thing up on Pinterest, Google and sometimes Youtube . … (xem thêm)

A video of what is happening . This only happens when I search something up, for example, if I search more than one thing up on Pinterest, Google and sometimes Youtube . . . I'm sure it's not related to any extensions, the only one I installed recently was Privacy Possum, but after noticing this issue I deleted it and it didn't resolve the issue.

Help me Please it's Killing my Eyes

With Respect, Thomas Snell

Được hỏi bởi hiimprisma 4 tháng trước

Được trả lời bởi hiimprisma 4 tháng trước

  • Đã giải quyết

Where is the "Find on Page" control?

I used this a lot, but now cannot find it on any toolbar. I've added no software or made any changes in the interim. I was hospitalized from 1/10 to 1/31, and didn't use … (xem thêm)

I used this a lot, but now cannot find it on any toolbar. I've added no software or made any changes in the interim. I was hospitalized from 1/10 to 1/31, and didn't use my computer in that period. I updated Firefox, and still can't find the control.

Được hỏi bởi dianejonesreynolds1 4 tháng trước

Được trả lời bởi dianejonesreynolds1 4 tháng trước

  • Đã khóa

Love Firefox. Wish it worked!

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I fina… (xem thêm)

Online purchases only work on about 50% of the websites I buy on. The most recent one was buying a gift card from Whole Foods. This is becoming so ANNOYING; before I finally switch to another browser, does anyone know how to fix this?

Được hỏi bởi LAMPERTFAMILY 4 tháng trước

Lần cuối trả lời bởi NoahSUMO 4 tháng trước

  • Đã giải quyết

Firefox adding a slash to URLs (2nd attempt at support)

I'm trying to use a script which requires a question mark after the "dot com." I.e., if the url should be http://www.URL.com?custom_URL, it changes it to http://www.URL.c… (xem thêm)

I'm trying to use a script which requires a question mark after the "dot com." I.e., if the url should be http://www.URL.com?custom_URL, it changes it to http://www.URL.com/?custom_URL. How to I keep it from changing the URL - and what is the point of jamming that slash in there in the first place?

This is my second attempt at getting an answer. Can't anyone help me with this?

Được hỏi bởi Wisco 5 tháng trước

Được trả lời bởi Wisco 5 tháng trước

  • Đã giải quyết

unable to print a google sheet document, download the document to a .pdf or e-mail the document

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems. Thanks in advance for… (xem thêm)

I'm not sure if this is a FireFox issue or a google glitch, but here goes. Please give me direction on how to correct the above mentioned problems.

Thanks in advance for your time.

 Mary

Được hỏi bởi redmanfamily2 4 tháng trước

Được trả lời bởi redmanfamily2 4 tháng trước

  • Đã khóa

Privacy and Security

Skip to main content Switch language Skip to search Mozilla Support Logo Explore Help Articles Community Forums Ask a Question Contribute regin… (xem thêm)

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Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option. Learn More Firefox logo Firefox Ask your question Illustration of community Our Community is here to help

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Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios. The sooner you can do this, the sooner they would know how to fix it.

Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help. Be descriptive. Saying “playing video on YouTube is always choppy” will help us understand the issue better than saying “something is wrong” or “the app is broken”.

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Được hỏi bởi regina amos 4 tháng trước

Lần cuối trả lời bởi regina amos 4 tháng trước

  • Đã giải quyết

"SHOW ALL HISTORY" problem

Firefox is no longer saving all my history. OR, I can't find it. I can't find it because: HISTORY/SHOW ALL HISTORY is now only showing "today". This occurred … (xem thêm)

Firefox is no longer saving all my history. OR, I can't find it. I can't find it because: HISTORY/SHOW ALL HISTORY is now only showing "today". This occurred with v133, but I do not know if it occurred with any given update. I updated to 134.0.1. That did not fix problem. I have not tried regressing.

In the past, I was able to save YEARS of history (although I sometimes created a new profile to restart the history file due to its size).

1. I was using the "DYNAMIC HISTORY" addon, which worked fine for years. When I found Firefox was showing only the current days' history, I disabled that addon. Didn't fix anything.

2. "Delete cookies and site data when Firefox is closed" option IS NOT SELECTED. NEVER HAS BEEN

3. OTHER SETTINGS: no - Always use private browsing mode yes - Remember browsing and download history yes - Remember search and form history NO - Clear history when Firefox closes

any suggestions or help would be greatly appreciated. I am also baffled: googling this problem comes up empty handed.


.

Được hỏi bởi Joe P 5 tháng trước

Được trả lời bởi Joe P 5 tháng trước

  • Đã giải quyết

refresh/reload feature needs to be changed

Lately I've had to reload/refresh pages more frequently because of download issues. In order to the in FF I need to press the F5 key. To do the same thing in either Edge … (xem thêm)

Lately I've had to reload/refresh pages more frequently because of download issues. In order to the in FF I need to press the F5 key. To do the same thing in either Edge or Chrome all I need to do is right click and a little popup screen shows me the reload/refresh right there. Much more convenient to use. FF should use a similar technique.

Được hỏi bởi arejfour 4 tháng trước

Được trả lời bởi TyDraniu 4 tháng trước

  • Đã giải quyết

Unable to sign in to Mozilla account for Firefox Sync.

I'm trying to log into this page: https://accounts.firefox.com The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click a… (xem thêm)

I'm trying to log into this page: https://accounts.firefox.com

The sign up or sign in button doesn't work. The first time I click it, it immediately refreshes. I click again and nothing. On the 3rd click, it just spins for 30 seconds then goes back to being blue. This continues every time I attempt to click further.

I can login on this page just fine using Firefox on my android phone. I can also login using the Edge browser. Matter of fact, I had to use Edge so I could post this issue.

This is a completely fresh install of Firefox, on a completely fresh install of Windows.

Được hỏi bởi hdonnell78 5 tháng trước

Được trả lời bởi hdonnell78 5 tháng trước

  • Đã giải quyết

Firefox: Reader View shows the wrong text

In some pages, redaer view shows the wrong text -- it looks like it picks up text from a hyperlink. An example is this page: https://www.britannica.com/biography/Pe… (xem thêm)

In some pages, redaer view shows the wrong text -- it looks like it picks up text from a hyperlink. An example is this page:

    https://www.britannica.com/biography/Pee-Wee-Russell

where Reader View shows the text from:

    https://www.britannica.com/art/clarinet

(which is linked inside).

I am using Firefox 134.0 on MacOS (Sequoia 15.2)

Được hỏi bởi gidiav 5 tháng trước

Được trả lời bởi jonzn4SUSE 5 tháng trước

  • Đã giải quyết

iCloud Not Signing In On Firefox -- Apple Support Says it's a Firefox Issue

iCloud has stopped signing in on the Firefox browser for Windows. I contacted Apple Support and they told me that this is an issue on Firefox's part, and told me to try s… (xem thêm)

iCloud has stopped signing in on the Firefox browser for Windows. I contacted Apple Support and they told me that this is an issue on Firefox's part, and told me to try signing in the next morning and they guarantee it'll work. It did not. In fact, it has been over a week, and it still does not work.

When I enter my Apple ID and Password, the website gives me an error "Failed to verify your identity. Try again." The website does NOT send me to the 2fa screen, yet it still sends a 2fa code to my iPad nonetheless.

As Apple has said this is an issue on Firefox's part, I am posting this here. Attached is a screenshot of the error.

Được hỏi bởi Damariobros 4 tháng trước

Được trả lời bởi jonzn4SUSE 4 tháng trước

  • Đã giải quyết

Can't Alt+Tab or otherwise use keyboard to switch between multiple Firefox windows

When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot… (xem thêm)

When a tab is opened or moved into a new window (image 2.png), the additional windows will disappear from the Windows taskbar after a few moments (image 3.png) and cannot be accessed via Alt+Tab, the only way to reach that window is via dragging the windows around or with the Firefox View tab.

Được hỏi bởi Bob Bobstien 4 tháng trước

Được trả lời bởi Bob Bobstien 4 tháng trước

  • Đã giải quyết

gah. your tab just crashed

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025… (xem thêm)

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

Được hỏi bởi Anthony Gloster-Guest 5 tháng trước

Được trả lời bởi Paul 5 tháng trước

  • Đã giải quyết

Printer Default

Hi Win10 PC fully up to date. Changed my printer from a Xerox to an HP laser. In the control panel, set the HP as the default printer. MS Office prints on the HP without … (xem thêm)

Hi Win10 PC fully up to date. Changed my printer from a Xerox to an HP laser. In the control panel, set the HP as the default printer. MS Office prints on the HP without prompting. Firefox (134.0.2) always defaults to the Xerox. The HP is available in the drop down box. Restarting the PC or reloading Firefox makes no difference, Firefox always defaults to the (non existent) Xerox. MS Edge defaults to the HP. Any ideas? Regards - Andrew

Được hỏi bởi Andrew 4 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 4 tháng trước