Diễn đàn hỗ trợ Firefox

How do I get help if the community does not respond??

I've asked for help several times, but have had no responses. Everything appears in English in Firefox, as I would hope - except my bookmarks. I have tried all the settings, and all of the resets, and have even deleted the app and replaced it on my Macbook Pro. Nothing changes.

Help

My emails used to display in date order but since a Mozilla upgrade they are now grouped as Today, Yesterday and Last Week. Is there a setting to alter this back to one list in date order please?

I am using Firefox 146.0 (64 bit), canonical-002 - 1.0 on Kubuntu 24.04.

The browser will not store credit card information. If I enter correct information into a Web site, Firefox correctly queries whether I want to save this information. Clicking "Save" closes the dialog but when I look at "Manage payment methods" in Settings nothing is saved. Attempts to enter the information at this point fail as well. Note that the check box "Save and autofill payment info" is set.

When accessing important accounts on websites, like financial websites, I've always heard you should close your browser when you're done with the secure website. If you log on in a PRIVATE window and close the private window afterword but leave the main FireFox window open, is that the same thing? I think it is and the private window will delete any login or activity info as if you closed the browser, I just want to confirm with someone more knowledgeable before I make a bad assumption. It also seems to have the added benefit of deleting anything you might download and save elsewhere from the download folder so you don't have to delete it from the DL folder and then the recycle bin. Seems like it's good practice to use the private window this way. Again, just looking for a 2nd opinion.

Thanks,

Context

While playing YouTube videos in Firefox, intermittent crackling appears after a few minutes of playback. This report documents detailed testing that demonstrates the issue is not related to the DAC, USB interface, or system hardware, and is exclusive to Firefox.

2. System Configuration

CPU: AMD Ryzen 5 5600X @ 43 °C

RAM: 64 GB DDR4 dual-channel (16-20-20-38 @ 1572 MHz)

Motherboard: ASRock X570 Phantom Gaming 4 (AM4) @ 54 °C

GPU: NVIDIA GeForce RTX 3050 (audio drivers disabled, audio hardware off)

Monitors: LG HDR WFHD 2560x1080@60Hz and IPS236 1920x1080@60Hz

Storage: Multiple SSD and HDD SATA drives (500 GB – 2 TB)

Audio: Realtek High Definition Audio disabled; iFi nano/UNO DAC connected via USB with power filtering, using Exclusive Mode / ASIO

3. Tests Performed 3.1 DAC and USB Validation

Continuous playback of PCM 384 kHz/24‑bit and DSD256 via Roon/ASIO.

Duration: over 25 minutes of uninterrupted DSD256 playback.

Result: no crackling, pops, or errors.

Conclusion: DAC, firmware, USB cables, ports, and power supply are fully operational; heavy data load does not cause errors.

3.2 Browser Comparison

Chrome (YouTube, identical conditions): continuous playback without crackling.

Firefox (YouTube, identical conditions): crackling progressively appears minutes into playback, temporarily disappearing when the video is paused.

3.3 Isolation of Variables

USB motherboard ports and original drivers fully tested.

GPU audio drivers and hardware disabled.

Windows Shared Mode off, Exclusive Mode enabled.

Predefined audio formats set according to DAC preferences.

USB power management disabled.

DAC temperature stable; no overheating observed.

4. Technical Conclusion

Hardware: DAC, USB, cables, power, firmware, and GPU are not the cause of the crackling.

Operating System: Windows 11 is correctly configured; Exclusive Mode / ASIO works without errors.

Browser: Firefox is the only element consistently reproducing the issue.

Most Likely Cause: Firefox’s buffer management and audio sandboxing interacting with Windows, causing intermittent interruptions in audio flow.

Summary: All hardware and OS factors have been tested and validated: DAC, USB, cables, power supply, firmware, GPU, and temperature do not produce crackling. The only consistent factor is Firefox, making this a software-bound issue.

Engineering Note: This diagnosis conclusively demonstrates that the intermittent audio crackling on YouTube is caused exclusively by Firefox on Windows 11, independent of DAC or USB hardware. The issue should be investigated at the browser level, specifically how Firefox handles continuous digital audio streams and buffers on Windows.

I recovered my account using a backup code and set a new password. Two-step authentication is enabled but I don’t have the linked TOTP app. The settings UI does not allow disabling 2FA and does not offer backup code input. I still have unused 10-character backup recovery codes. Please advise.

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives?

I set up a new Group with 14 tabs. From my main page I open the Group in a new window, peruse the 14 tabs, then save and close the Group. If I re-open the Group in a new window during he same main session, the Group opens in a new window perfectly. If I shut down the computer and re-open my main page a day later, AND then open the Group in a new window, one of the Group tabs opens in the main window and 13 open in the Group window. I then re-add the open tab from the main window to the open Group window. Again, I get the same behavior with all 14 tabs opening in the Group window during the same session, but only 13 in the Group window if I shut sown the computer and re-open a day later. Anyone have a solution??

Thank you!

--Rick

Using Safari and Apple's Mail app on iMac. I have multiple desktops with some Firefox pages open in some of them. If I click a link in an email from desktop that does not currently have an open Firefox window, Firefox does open a new window on that desktop but instead of giving it the focus, the focus jumps to whichever Firefox window on another desktop most recently had the focus. If I use the keyboard shortcut Cmd-Tab to return to the Mail and then Cmd-Tab again to switch back to Firefox, Firefox then gives the focus to the newly opened window on that desktop. This is annoying and seems like a bug.

Thanks,

 Mel S.

Hi I used to have my tabs on the computer when I turned it back on and now I don't. I also cannot find how to set the computer to do this. Can I get some assistance on this matter. Please email me with the instructions at [edited email from public community support forum] / Thank you. Sherril

Had trouble getting Bookmarks to look like I had on the old disk. I reinstalled the old disk and went to FireFox and downloaded the Bookmarks in a HTML file on a memory stick. Shut system down. Reinstall the new SSD disk and tried to "install" bookmarks under Manage Bookmarks, but I could not get the Bookmarks to show up on the space below the main Search HTML box. And my most recent websites found are now ABOVE the main Search HTML box. And ABOVE that is: "Get Support | Mozilla Support...... " It just all looks/feels different. I think in the old Firefox days, the line below was called Bookmarks Toolbar ? I can live with this, but I've spent 45 minutes trying to get 'the old way'. Now on that line below the main Search HTML box is also "Other Bookmarks", where I used to keep any site that was not on Bookmark Toolbar. Now this "Other Bookmarks" contains only one Tab called "FireFox Privacy", not any of my old "Other Bookmarks", that I thought I "Imported". I wish that my saved file that I "Export Bookmarks to a HTML.." did, when imported, that I would have been asked "Do you want your Imported Bookmarks to be installed exactly the way you had them when they were Exported?" Also I was on Linux Mint 22.2 on the first disk and also on Linux Mint 22.2 on my new SSD disk.

Tim

First I tried all the suggestions I could find. And FF just kept double filling the password. So I did a completely fresh FF install to a separate folder with no cookies or passwords or anything saved, and never any extensions installed. Still double fills the password -- which makes it impossible to log in. I am using FF Portable, and tried both the latest version and an older version. What could possibly be doing this?

The email account I use for my firefox login is now no longer in use, is there anyway I can change the primary email to a different one, I am currently logged in but dont have a back email on my account and if I try to add one it wants to send me a verifaction code to the email I can't access.

It is extremely annoying that the shortcut tabs forces me to have shortcuts based on my search history

For example, the fact that I visited a website about how to make pasta does not mean that I want that on my home tab every day, I am not wanting to make pasta every single day and if I were to want to make pasta every single day I would most likely not need the recipe

But everyday I do want to access YouTube, so I do want my shortcuts enable. I won’t add it to my bookmarks since they are for more important purposes (also uncomfortable to reach in comparison to shortcuts which are right in the middle of the screen)

That is to say, it is extremely annoying that with the shortcuts enabled I am forced to either filled up all the possible shortcuts or getting shoved some unecessary shortcut recommendations down my throat

There clearly should be an option to do have shortcuts in the home tab but without recommendations based on your search history