Diễn đàn hỗ trợ Firefox

Hi All,

My laptop got damaged this morning and now that I am logging into Firefox with my new laptop its not syncing anything. Many years of bookmarks and stuff is just gone. Is there any way to get it back?

Kind Regards

I am experiencing an issue with the shortcuts (Top Sites) on the New Tab page. Despite disabling the relevant options, unwanted websites are automatically appearing based on my browsing history.

I need to manually control and add all shortcuts myself, and I do not want Firefox to automatically suggest them.

I have set the following preferences to false and the issue persists:

   browser.newtabpage.activity-stream.feeds.topsites

   browser.newtabpage.activity-stream.feeds.section.topstories

   browser.newtabpage.activity-stream.feeds.section.highlights

   browser.newtabpage.activity-stream.showSponsored

   browser.newtabpage.activity-stream.showSponsoredTopSites

I also tried setting the maximum number of Top Sites to 0 using:

   browser.newtabpage.activity-stream.feeds.topsites.limit (Assuming this is the correct preference for the limit, as the one you listed was repeated)

Could you please advise on what other preference might be causing the automatic generation of these shortcuts?"

I have my tabs on the side because I simply find it easier, but I have noticed that when I scroll too fast in the tab-sidebar it sometimes creates gaps way too big (like you can see at the bottom of the image I sent). How can I fix this?

I only get that damn "JSON, Raw Headers, Data" screen when I try to go to gamestop's website. HOW do I fix this? This is only the latest in a long string of stuff your browser does badly, and if not for the fact you are the only browser Youtube cannot block ad blockers on, I would have tossed your browser a long time ago.

I use Dropbox every day. I always access in the Firefox browser. As of yesterday, when I open Dropbox, it inidicates that it knows its me (I am logged in - upper right hand corner) but it will not connect. Did I accidently change a setting? Your help would be greatly appreciated. FYI. I can access like normal using Safari but I would prefer to keep using Firefox. Thanks. Dave

There is a left side hidden toolbar that has history AI etc pictured below. I removed it on another computer by mistake and can't figure out how to get it back. It is on a Windows 11 machine. Thank you for any help.

I've deselected "Clear history when Firefox closes" 3 times already, and it keeps coming back. I don't want my browsing, and especially search and form history to be deleted, I use it every day. How do I stop this option from coming back? Or do I have to abandon my decades-long relationship with Firefox and find another, less annoying browser?

For some reason, the Menu Bar kept coming up, even after I disabled it. I tired a few about:config things, the one that seemed to work was to disable the ALT key. But I still can't click anything in a game with my mouse while firefox is open. I have two monitors. I have uninstalled and reinstalled Firefox. I've looked around the internet and I can't seem to find my exact problem. Please, please help!

I had some AI models downloaded, but noticed recently that the AI tab grouping wasn't working. I saw that the models for this were listed as being 0 bytes in size. I deleted all installed models and now can't install any as they always show as being 0 bytes.

I'm able to install the models when using a new profile. I have tried in troubleshooting mode and disabling all extensions using my profile normally but neither of these actions have worked.

I'm running Windows 11, 25H2, on ARM64, with the latest version of Firefox installed.

Hello! I saw this question (below) on the forum. I'm having much the same problem. Firefox is crashing nearly all my tabs, even those that had been previously loaded. I cannot use it at all. Clicking "Restore this tab" does nothing. (Firefox has crashed tabs in the past but in those times, "Restore Tab" actually worked.) I actually had to write down on paper the subject and website of each of my tabs (and I had a lot of them, so this took a long time) because when I clicked on each already-loaded tab, Firefox would crash it and I'd lose it--and then it would crash the next one in line before I even got to it.

I have been using Firefox for years and it has never given me this much trouble. I've had tabs stored on it for a long time. "Restore session" always worked if I had to restart my computer for something. It does not work now because every tab crashes with the notice: "GAH! Your tab crashed. Click 'Restore tab' to restore your session." But "restore tab" simply crashes again.

Firefox has allowed a Masterpiece Theater tab and a link to my local newspaper, Pioneer Press (I have a subscription). Others crash. Even some Firefox pages have crashed!

After writing down the info for all my tabs, and then clicking on each one so it would crash and then deleting them so that Firefox had no tabs listed, I tried restarting my computer but this did not help. I also checked Malwarebytes, my anti-virus program, and didn't see a problem there (and I've had it for two years, always using Firefox with not much problem). I think I clicked on "update Firefox" recently and it seemed to work for a while after that, but now this.

I know a little about computers as a user but I'm not very savvy about repair or about all the different commands and controls. Trying to browse through all your articles to find how to fix the problem is exhausting, time consuming and leaves me really confused because I don't really know how to do the things each article suggests. I don't have the time to read article after article and still not be able to fix the problem.

Do I actually need to delete Firefox and then reinstall it? I'd lose all my tabs (website history is still showing under "History), stored passwords and stored credit card information and all other stored information. I'd have to start over completely.

I love Firefox and don't want to switch to Google or some other browser but I might have to if this continues.

According to your instruction to the user below--please be sure to view her note--here are some of my recent crash reports. Thank you for any help you can give me. Please also tell me how to reply to you if what you suggest does not work.

FYI, I have Windows 10.

--Martha Henderson (crash reports below).

bp-c0fada24-adcc-4f0e-8675-212760251125 bp-f907e9c7-8ec2-48b7-a1b8-6dae40251125 bp-629ea128-83f7-4ac7-ba8c-991530251125 bp-420f47fe-6a45-416d-b25a-c3ee50251125 bp-a39e7bbb-cb91-4038-ab19-43e9f0251125 bp-5bf134fb-3a41-4b09-8b15-cc2190251125 bp-427e7858-be55-4d41-80cd-75da20251125 bp-56e2d61b-3193-436f-a6c4-d715e0251125 bp-94074f0a-1aa5-40c9-a56d-6cb7b0251125 bp-3748b89f-591c-4326-ada6-a093a0251125

"rose.treasure 11/13/25, 10:10 AM

No matter what I try to read or go to, Firefox crashes repeatedly. I literally cannot use it at all. I keep getting: Gah. Your tab just crashed. We can help! Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

Clicking those options fixes nothing! How do I go back to the previous version, please?"

I have just bought NordPass password manager after seeing it the best recommended on a website. Then I find that Firefox does not recommend it. Does Firefox have a password manager ?

I don't have a way to manage payment methods - the article in Support doesn't match what I see in Settings. I was able to add a new credit card while using a website but I can't delete the old one.

Was suddenly signed out and have been subsequently getting this error message "Something went wrong. Please close this tab and try again." when trying over and over to sign back in. Despite the error message, I still got email notifications and notifications on my other devices' Firefox that I've signed in successfully. What could be the issue?

bold text I have been given a new firefox and this is so far out of what i need that i am about ready to call it quits -- where is my toolbar? All i have is some bookmark nonsense that has nothing to do with me or what i search for --