Diễn đàn hỗ trợ Firefox

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

I am using Firefox on a W11 64 desktop. Until recently (the most recent upgrade, I think) all worked well. But since then although the relevant box is ticked in settings (aboutpreferences general), on opening Firefox the tabs from the preceding session are NOT restored. This is extremely inconvenient.

Have any others found this same problem? Any work arounds?

I recently uninstalled and reinstalled Firefox from the Microsoft store and was wondering if my old bookmarks and passwords are saved as backups somewhere and if so where. Or if its deleted when I uninstalled the app.

My virus software [ESET] continues to throw a warning for this site: https://smartadblock.net/febc/check.php, whether in FireFox or not.

The full message is this:

03/05/2026 12:34:31 PM;HTTP filter;file;https://smartadblock.net/febc/check.php?smarterBlockeruser=5a95aca1-0bc7-44aa-8530-b24c4663d295&smarterBlockerch=75779&smarterBlockerclck=KYYhsXKkLAiq86nMniI_QBbvIGZ_3n5L;JS/Redirector.SWD trojan;connection terminated;TRANZFORMATION\wally;Event occurred during an attempt to access the web by the application: C:\Program Files\Mozilla Firefox\firefox.exe (83D3842D579E5B6E2E5B055CCA4FB90933489C28).;08C31D6E8BB70C29570A45FB6BCACD9881E3C0DF;;S-1-5-21-500642325-2770745265-1048253706-1001;

This just started yesterday 3/4/2026

Can someone advise me on this?

Until the most recent update, when I opened a new tab a box with the message "Search the web" appeared, and I could enter a query to search. This was exactly what I wanted. Now, the box still appears, but as soon as I type a character the input jumps to the small box at the top left where I would expect to enter a URL. I don't like this, because (a) the jump is disconcerting when I'm trying to type, (b) I want what I type in the URL box to be always taken as a URL, not as a search query, (c) the box in the middle of the new tab is just a waste of space: something held out then snatched away. The solution I have found suggested is to set the resource browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar to false, but this causes an error message to appear in the search box. I'm sure there must be a way to have the old behaviour back - any help gratefully received.

I am encountering an issue where, while searching for images on google, the images appear extremely low resolution. When I attempt to open the image in another tab, it remains extremely low resolution and low quality. The issue is not with the images themselves, as I am able to view them on my phone with higher resolution, it is just my desktop that experiences this issue. Please fix it.

I've asked this before. I'd still like to know why I don't remain logged in, but today, this also happened.

How can you have an expired session, when there was no session?

Hello,

I am experiencing an issue with Firefox where some websites display a message saying that the internet connection cannot be established and that I am offline, even though I am connected to the internet.

My internet connection is working normally. Other websites load without problems, and the same websites also work correctly in other browsers such as Google Chrome.

However, in Firefox certain sites do not load. For example, YouTube and YouTube Music show an error message indicating that I am offline. I have also noticed this issue on a few other websites.

Because the same pages work normally in other browsers, it seems to be related specifically to Firefox.

Could you please help me understand what might be causing this issue or how I can fix it?

Thank you.

1. 1. Резюме выделенного

1. 1. 1. Общее

Выделенный фрагмент содержит **цепочку из трёх X.509 TLS-сертификатов** (формат PEM), а также временну́ю метку **«5–7 минут»** (вероятно, срок действия или контекст страницы).

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1. 1. 1. Сертификат 1 — Конечный (End-Entity)

- **Субъект:** `accounts.firefox.com` - **Выдан:** Let's Encrypt (R13) - **Действителен:** 15.02.2026 — 16.05.2026 - **Тип:** TLS-сертификат сервера (Domain Validated) - **Алгоритм:** RSA 2048 / SHA-256

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1. 1. 1. Сертификат 2 — Промежуточный (Intermediate CA)

- **Субъект:** `R13` (Let's Encrypt) - **Выдан:** ISRG Root X1 - **Действителен:** 13.03.2024 — 12.03.2027 - **Назначение:** Подпись конечных сертификатов Let's Encrypt

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1. 1. 1. Сертификат 3 — Корневой (Root CA)

- **Субъект:** `ISRG Root X1` (Internet Security Research Group) - **Действителен:** 04.06.2015 — 04.06.2035 - **Назначение:** Доверенный корневой центр сертификации; самоподписанный

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1. 1. 1. Итог

Полная цепочка доверия: `accounts.firefox.com` → `Let's Encrypt R13` → `ISRG Root X1`