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  • Đã giải quyết

Youtube slow only on firefox

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handle… (xem thêm)

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

Được hỏi bởi nadum8 1 tháng trước

Được trả lời bởi jonzn4SUSE 1 tháng trước

  • Đã giải quyết

Repeating "Welcome back" popup when starting Firefox

I have just upgraded to Firefox version 123. Now whenever I start Firefox on any of my profiles, it will immediately or almost immediately display a "Welcome back" popup … (xem thêm)

I have just upgraded to Firefox version 123. Now whenever I start Firefox on any of my profiles, it will immediately or almost immediately display a "Welcome back" popup stating that "Here’s a quick reminder that you can keep your favorite indie browser just one click away." and provides a button to make the browser the default one. That's exceedingly annoying - I can understand that Firefox wants to notify my once in a while, but this happens at least once a day, probably more often than that. I looked over the source code and got that it is a "spotlight" feature, but I failed to find any settings that would turn it off. Any idea how can I disable this forever?

Được hỏi bởi pepak 1 tháng trước

Được trả lời bởi pepak 1 tháng trước

  • Đã giải quyết

Videos buffering and/or not playing

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip a… (xem thêm)

When I try to play a video on Firefox desktop, it takes it a long time to load. Once it has loaded, whenever I pause it for more than a few seconds, or if I try to skip around the video (either by clicking around in the loaded section of the progress bar or using +/- seconds buttons), the video begins buffering again before the video resumes. This makes it extremely difficult and frustrating to watch anything that requires me to pause, rewind, or fast forward. I've noticed this issue affect multiple video viewing sites, such as YouTube, Vimeo, and Netflix. My roommate also uses Firefox, but doesn't have this issue, so I know it's not a problem with my internet. I thought it might be a problem with my computer, but I tried to replicate the issue in Chrome and everything worked fine there. The issue has persisted almost a week. I have:

  • Rebooted my computer several times
  • Deleted my history/cache
  • Disabled my extensions
  • Turned off Java scripts in firefox (this disabled my ability to load sites like YouTube completely, so I turned it back on)
  • Updated my computer
  • Updated my graphics drivers
  • Refreshed firefox
  • Uninstalled and reinstalled firefox (and rebooted my computer)
  • Uninstalled and reinstalled firefox AND deleted all the data it stored on my computer (and rebooted my computer)

I am currently using version 123.0.1 of Firefox. My OS is Windows 10 22H2.

Được hỏi bởi AccidentalRogue 1 tháng trước

Được trả lời bởi AccidentalRogue 1 tháng trước

  • Đã giải quyết

Twitter's Login page doesn't load in Firefox

Twitter's login page won't load when I try to open it in Firefox. https://twitter.com/ https://twitter.com/ loads just fine, account pages like https://twitter.com/firefo… (xem thêm)

Twitter's login page won't load when I try to open it in Firefox. https://twitter.com/ https://twitter.com/ loads just fine, account pages like https://twitter.com/firefox load just fine, and individual tweets individual tweets load just fine. But when I click the login button on any working page, or go directly to the login page at https://twitter.com/i/flow/login, all I get is a white rectangle in the middle of the screen that flashes a loading-spinner for a few frames every two seconds but never actually loads any page content.

I can log in just fine in Chrome, so the problem is specific to Firefox. The problem started at least a week ago, but I don't log in on my desktop regularly enough to know exactly when the problem started.

I turned my Browser Privacy setting to "Standard" and cleared all site data from Twitter, with no effect. I use uBlock Origin, but the problem persists when I disable it. The problem also occurs in Private windows.

Được hỏi bởi Z Lawton 1 tháng trước

Được trả lời bởi cor-el 1 tháng trước

  • Đã giải quyết

Number is not getting recognised

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked… (xem thêm)

After switching to Firefox version 123, I encountered an error on our website: '1,000,000.00 is not a valid number.' It seems to be a form validation error, but it worked fine with previous versions of Firefox. The application is built using GWT (Google Web Toolkit). Any help would be appreciated. Thanks.

Được hỏi bởi Bikram Singh 1 tháng trước

Được trả lời bởi TyDraniu 1 tháng trước

  • Đã giải quyết

JavaScript in firefox.cfg can't access `document`

As I understand, `autoconfig.js` (with `firefox.cfg`) can be used to have JavaScript run during startup to control Firefox's UI elements. I have set up `autoconfig.js` i… (xem thêm)

As I understand, `autoconfig.js` (with `firefox.cfg`) can be used to have JavaScript run during startup to control Firefox's UI elements.

I have set up `autoconfig.js` in my `/usr/lib/firefox-developer-edition/defaults/pref` folder (I'm on EndeavourOS Linux). As instructed here, I've already put the two required files, `autoconfig.js` and `firefox.cfg` in their correct folders (`/usr/lib/firefox-developer-edition/defaults/pref` and `/usr/lib/firefox-developer-edition` in my machine).

The file `firefox.cfg` contains the following code:

 //
 (() => {
   var tabbar = document.getElementById("TabsToolbar");
 })();


However, every time I run Firefox, this message will appear:

 "Failed to read the configuration file. Please contact your system administrator."


If I empty out the `firefox.cfg` file, Firefox will run normally without showing the error message. It will also run normally if I just have something like this in the file:

 //
 (() => {
   var testVar = "";
 })();


I don't understand why the JavaScript code can't access the Firefox UI elements through `document` or `window.document`. If `autoconfig.js` isn't build for that, what should I use to change my browser's UI elements through JavaScript?

Thank you.

Được hỏi bởi jazali 1 tháng trước

Được trả lời bởi cor-el 1 tháng trước

  • Đã giải quyết

Facebook News Feed on my laptop

For the past week, when I sign into Facebook, the news feed is constantly refreshing itself. Once in a while the first post will stay, but the remainder of the news feed … (xem thêm)

For the past week, when I sign into Facebook, the news feed is constantly refreshing itself. Once in a while the first post will stay, but the remainder of the news feed keeps refreshing. It is impossible to read anything as posts flash on and off, mostly off. The news feed is the only thing that is affected, visiting pages for likes and groups load and display properly, as do the games I play. The same occurs if in the private window mode. This does not happen if in the Chrome browser. What can be done to correct this situation?

Được hỏi bởi phambel 1 tháng trước

Được trả lời bởi phambel 1 tháng trước

  • Đã giải quyết

When I play a YouTube video on a web page, the playback box has a big white colour.

I'm not very good at English, so I use a translator. After updating to the latest version of Firefox, the problem I'm having is that when I play a YouTube video on the we… (xem thêm)

I'm not very good at English, so I use a translator. After updating to the latest version of Firefox, the problem I'm having is that when I play a YouTube video on the web side, the playback box will have a large white colour, as shown in the red box below. I would like to know what is causing this, my current version is 123.0

Được hỏi bởi feifang feng 1 tháng trước

Được trả lời bởi zeroknight 1 tháng trước

  • Đã giải quyết

Unable to paste screenshot into Google Translate

When I try to screenshot (Windows+Shift+S) and paste the screenshot into Google Translate, I get the error message: Unable to paste from clipboard right now. Try copying… (xem thêm)

When I try to screenshot (Windows+Shift+S) and paste the screenshot into Google Translate, I get the error message:

Unable to paste from clipboard right now. Try copying the image again.

This functionality works in every other browser I've tried (Chrome, Edge, Brave, Opera GX), so it's not a Google problem, I don't think.

Được hỏi bởi Patrick R. 1 tháng trước

Được trả lời bởi zeroknight 1 tháng trước

  • Đã giải quyết

Google Sheets - Scrolling Issue

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll … (xem thêm)

As of today, I am unable to scroll with my mouse in google sheets. The scroll bar on the right disappears and I'm taken to the bottom of the spreadsheet and can't scroll back up. I have to use CTRL+Home and then the arrow keys to go down the rows. This appears to be only on Firefox. I tried a different browser and it worked fine.

Được hỏi bởi Maria Quetell 1 tháng trước

Được trả lời bởi Sean Thomas 1 tháng trước

  • Đã giải quyết

Wrong Scaling with HiDPI Screen on Linux

Dear Technical Support, I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor. I'm having issues with the text and graphi… (xem thêm)

Dear Technical Support,

I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor.

I'm having issues with the text and graphics of web pages, that are often mismatched or misaligned, with text being too large compared to graphical elements. See the enclosed pictures for an example; as you can see, this happens also on your website. Also, I've noted that pages (and plugins) appear to be "shrinked" as opposed to when viewed on Chrome, where they are shown to their true size.

Setting ui.textScaleFactor=100 and tweaking with layout.css.devPixelsPerPx did not change much. I must admit that I find this behavior quite strange, since HiDPI monitors have been around for more than a decade, and especially considering that this did not impact my experience with Firefox on Windows, using the same monitor and machine.

I hope to find an effective solution to this problem and look forward to your reply. Please let me know if I can be of any help in this matter.

Best regards, Federico

Được hỏi bởi Federico 1 tháng trước

Được trả lời bởi Federico 1 tháng trước

  • Đã giải quyết

Firefox very buggy!!!

My Firefox has gotten so buggy lately I can't use it. I'm writing from Edge. THere are numerous issues. The sign in process got messed up a couple months ago. IT asks… (xem thêm)

My Firefox has gotten so buggy lately I can't use it. I'm writing from Edge. THere are numerous issues. The sign in process got messed up a couple months ago. IT asks for email address, then doesn't provide password screen option, takes forever to send email, and then sometimes repeats itself. Tabs crash and clicks fail to work randomly. Out of desperation I reset my Firefox password and that seemed to help temporarily, but not enough. So what's happened and how to fix??? Thanks.

Được hỏi bởi dbissett 1 tháng trước

Được trả lời bởi cor-el 1 tháng trước

  • Đã giải quyết

Font incorrectly rendered in Firefox, but looks OK in private mode

Over the past day or two, I've seen firefox incorrectly render fonts on a couple of websites. So far, I've only noticed two websites effected: quotientapp.com and xero.co… (xem thêm)

Over the past day or two, I've seen firefox incorrectly render fonts on a couple of websites. So far, I've only noticed two websites effected: quotientapp.com and xero.com (not the actual landing page, but rather the login page and other pages available after login https://login.xero.com/identity/user/login). This problem may extend deeper but these are the only places I've found them.

At first I thought my eyes were playing tricks on me but nope, something definitely not right. No new addons have been installed on my system. I've also deleted all local storage / cookies (via the Inspector) for these sites thinking it must be some caching issue - but no, it's still doing it.

Inspecting the font-family shows the issue (this is from the page https://go.quotientapp.com/sign-in) - have attached the images below of what I see.

I do use uBlock, but it is disengaged on Quotient and Xero (these are work related sites, they show no ads). Other add-ons I have installed include Bitwarden, Dark Reader, Firefox Multi-Account Containers and Reddit enhancement suite. I've ensured all add-ons are up to date as of this posting.

FWIW I do allow all the extensions above (with the exception of Firefox Containers which I don't allow) in private mode.

Any insights on how to get to the bottom of this?

Được hỏi bởi SamPilgrimsTooth 1 tháng trước

Được trả lời bởi zeroknight 2 tuần trước

  • Đã giải quyết

Firefox crashes all the time

Hi! For a few weeks now I've had the problem that my Mozilla Firefox browser keeps crashing or hanging (the image goes black, needs to be updated or then crashes complet… (xem thêm)

Hi!

For a few weeks now I've had the problem that my Mozilla Firefox browser keeps crashing or hanging (the image goes black, needs to be updated or then crashes completely). This happens regardless of the website you open (e.g. google maps, mymaps, canva, instagram, google sheets, google drive, amazon, etc.).

Here are some of today's about:crashes IDs: bp-eee64bce-504e-4b09-bd26-d74a40240303 bp-aebd34b7-cdc1-49bd-9090-ca6b00240303 bp-b0970e4e-7f08-4672-9a4d-ca16f0240303 bp-14ded6d2-b81a-4d76-b79a-26b000240303 bp-d751619a-ce2f-4ffa-817d-0557c0240303 bp-27d145c4-4ef7-481d-9ffa-12e570240303

I already checked my RAM with memtest86. There were no errors. My tribers are updatet and I use Avast Antivirus & Cleanup Premium.

Do you have any idea, why this happens?


Kind regars, Minnie

Được hỏi bởi Jasmina Abduloski 1 tháng trước

Được trả lời bởi cor-el 1 tháng trước

  • Đã giải quyết

Can't pin extensions to the toolbar using the extension button

Hello folks According to Firefox help pages, pinning an extension to the toolbar should work as follows: "Click the extensions button (jigsaw puzzle Fx109ExtensionsButt… (xem thêm)

Hello folks

According to Firefox help pages, pinning an extension to the toolbar should work as follows:

"Click the extensions button (jigsaw puzzle Fx109ExtensionsButton icon) in the toolbar to open the extensions panel. Each extension in the panel has a menu button with a gear Fx91GearIcon icon. You can use this menu button to manage those extensions."

The extensions button doesn't seem to work like that for me. When I click the Extensions button I get several buttons (Recommendations, Extensions etc) on the left side of the page as in the first image attached (Firefox1).

If I then click the Extensions button I get to the Manage Extensions page, and if I then click the 3 dots (...) button on (say) Proton Pass I don't get a Pin to Toolbar option and clicking the Manage option opens the Proton Pass Details page (see image Firefox2) - none of the buttons on the any of the pages offers a Pin to Toolbar option.

Those extensions that are pinned to the toolbar, such as Adblock Plus ( see Firefox2 image), got pinned during installation and not by using the extensions button. Currently I seem to have no way of interacting with any extension via the extensions button.

Could be I'm doing something silly but any suggestions would be appreciated.

Regards Ken

Được hỏi bởi kenliz 1 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 1 tháng trước

  • Đã giải quyết

Unable to view streams/YouTube quality issues

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show… (xem thêm)

Hi all, I've been having this issue for a while. I am unable to view streams on YouTube or Twitch (Twitch will show streams as offline, whereas YouTube will not even show streams), and I have encountered a new issue where YouTube allows only 360p on videos. I have used the HTML5 Video Capability Test and seem to have an issue in that department (images attached). Even in troubleshooting mode, the issue persists. Any help is appreciated.

Được hỏi bởi zephyrvalkyrie 1 tháng trước

Được trả lời bởi zeroknight 4 tuần trước

  • Đã giải quyết

Firefox not preventing sleep

Hello, I have a problem with Firefox on Linux, doesn't seem to be distro specific as I've tried Manjaro/Ubuntu/Neon, when using KDE in that when listening to music on Yo… (xem thêm)

Hello,

I have a problem with Firefox on Linux, doesn't seem to be distro specific as I've tried Manjaro/Ubuntu/Neon, when using KDE in that when listening to music on YouTube music my computer will go to sleep after the elected time. On KDE you can see which applications are preventing sleep and/or screen lock, other applications are listed here but not Firefox.

When playing a video everything works as expected.

I would investigate myself, but I don't know where to start so if someone can point me in the right direction or offer any insights?

Currently using: KDE Neon KDE 6.0 Kernel 6.5.0-21 Wayland

Được hỏi bởi dclark16 1 tháng trước

Được trả lời bởi zeroknight 1 tháng trước

  • Đã giải quyết

Removing Tabs Bar in Firefox Browser on Windows

Hi, I'm trying to remove the bar at the top of firefox browser with tabs in them. I read another article (https://support.mozilla.org/es/questions/1417387#answer-1588947… (xem thêm)

Hi,

I'm trying to remove the bar at the top of firefox browser with tabs in them. I read another article (https://support.mozilla.org/es/questions/1417387#answer-1588947) under spain link, i think, and the solution said to write "TabsToolbar-customization-target { visibility: collapse !important; }" somewhere. Where do I go to write that?

I tried the console by pressing f12, but that doesn't seem like that's it. In that article it also mentions to go to about:config and change the status of "browser.tabs.drawInTitlebar" to false, or delete it, but didn't work either.

Được hỏi bởi Rohan Kapur 1 tháng trước

Được trả lời bởi Rohan Kapur 1 tháng trước

  • Đã giải quyết

Cannot See New "Report Broken Site" Option in Firefox 123.0 Menu

I am using Firefox 123.0.0 (rel. 20-Feb-2023) on a Win 10 Pro v22H2 computer. I understand that FF123.0.0 is supposed to include a new option to "Report Broken Site" on … (xem thêm)

I am using Firefox 123.0.0 (rel. 20-Feb-2023) on a Win 10 Pro v22H2 computer.

I understand that FF123.0.0 is supposed to include a new option to "Report Broken Site" on the menu (hamburger icon) that is described in the support article How do I report a broken site in Firefox desktop? but I can't see this new option. I also checked the menu options under More Tools and Help but can't find it.

Exiting and re-opening Firefox didn't solve the problem.

Được hỏi bởi lmacri 1 tháng trước

Được trả lời bởi MarkRH 1 tháng trước