Diễn đàn hỗ trợ Firefox

Greetings Ya'll,

Early this morning as I went to use the Firefox browser, on My Desktop, I got an update, & then firefox opened, somewhat.

The homepage did not fill in with favorites, suggestions, etc, and in fact all that did load was the Search bar, but not one of my usual website buttons. The "edit", "help", etc. buttons at the upper left hand corner did load, but that is all.

Not one of the buttons work, nor can I close out the Firefox page, by tapping the "X" in the upper right hand corner.

The only way that I could close out the "Firefox Page" was by going through the "Control/Alt/Delete" & then "Signing Out", which would initiate a "Re-start". Once I signed in, I could return to the Desktop, where everything works.

I use Firefox as my Browser on my Android phone, & at this moment, I've not had any problems using Firefox on my Cell Phone.

The only way that I could get to the Mozilla Website was by using the Microsoft Edge Browser, which is not giving me any problems as far as accessing the Internet!

How can I correct this problem, & go back to the Firefox Browser?

Why does not FF recognize that my OS is windows 11, not incorrectly windows 8? This prevents me from updating to latest FF browser versions newer than 115.37 to 128 and higher. Now, with the popularity of AI, my bank no longer supports FF version 115.37 or lower browsers. Might it be FF is not seeing the correct IP address for windows 11 OS? However, I see nowhere on my FF account to let me or FF correct this error. If this cannot be corrected, this I (and thousands of other users) will have to abandon FF for other more up to date browsers because it looks like google, ms and apple are herding their clients to stop recognizing other browsers, which do not support AI protocols.

From "About" on the Firefox menu I am trying to download the update from 145.0.2 but it is stalled at 27.1 of 31.3 MB. The little pair of spinning arrows icon just keeps spinning without making any further progress. I'm on a 2020 iMac running Sonoma 14.5 My internet connection is still functioning. I'm wondering what I should do. Is there a way to just cleanly stop and start over? Or stop and continue.

I can't access the Firefox password manager on my desktop Windows 10 PC. See screen shot #1 from attempt. Further investigation shows a failed update which seems to correspond to the date the access problem started per screenshot #2. Passwords are available on my IOS Phone as normal.

What should I do to restore PW access?

Thanks, Craig Lamison

Hello,

Today I updated to Firefox 143.0.3. When done (most of?) my add-ons were gone, in particular all my add blockers, facebook container, etc. Also, my search engine defaulted to Google (yikes!)from Duck Duck etc. I am very specific about trying to block all ads, trackers, etc and avoiding all Google products. Other things stayed the same like cookies preferences.

Is this done by design? Is there a file somewhere that still has all my add-on info, that I can restore.

I really would give up on browsing if I am forced to see ads all the time.

Thank you! Petrus Martens

Tried to update Firefox. Got the message: your updates are being managed by your organization. I'm a home user. No organization. What is the problem? Thank you in advance.

I have been getting asked to update my firefox for the past 2 weeks now. Everytime, it asks me to update my firefox. I update it, and then when I quit firefox (restart computer) and re enter, it asks me to enter my admin details to be able to install a helper tool to finish installation.

Attached is a video of that happening. Essentially, I have downloaded the latest version directly off of mozilla website, but it continously asks me to update & install helper tool.

When credentials are entered, it doesn't do anything. When I press cancel, the application does not respond and need to force quit. Either way, I cannot access firefox everytime it asks me for an update.

Any help would be appreciated.

Link is to my dropbox of video since I cannot upload it to the post: https://www.dropbox.com/scl/fi/2ihkfij4zk5m74g1rj97l/Mozilla-Firefox-helper-tool-community-post.mov?rlkey=t7hreld7va3bd25putv562hca&dl=0

Windows 11 23H2 FireFox 136.0.1

When clicking check for updates it firstly shows the rotating arrows icon for a long time and then says "Failed to Check for Updates"

I've completely reinstalled Firefox and this continues to happen

I do not have NordVPN or any other VPN installed

The behaviour is the same in troubleshoot mode

Update fails, apparently in post-refresh hook with the symlinks in /var/snap/firefox/common/snap-hunspell/ pointing to non-existent files in a non-existent directory (e.g. to /snap/firefox/5701/usr/share/hunspell/en_US.aff where /snap/firefox/5701/ does not exist).

A thunderbird update (128.6.0esr->128.6.1esr) fails very similarly.

I used snap to update manually in order to see error messages:

donald@dhl-pd70sneg24:~$ snap refresh --list Name Version Rev Size Publisher Notes firefox 135.0-2 5701 270MB mozilla✓ - thunderbird 128.6.1esr-3 634 221MB canonical✓ - user@machine:~$ sudo snap refresh error: cannot perform the following tasks: - Run post-refresh hook of "firefox" snap if present (run hook "post-refresh":

rm: missing operand Try 'rm --help' for more information. ln: failed to create symbolic link '/var/snap/firefox/common/snap-hunspell/et_EE.dic' -> : No such file or directory ln: failed to create symbolic link '/var/snap/firefox/common/snap-hunspell/et_EE.aff' -> : No such file or directory

Starting and ending state of /snap/firefox/: user@machine:~$ ls -tl /snap/firefox total 0 lrwxrwxrwx 1 root root 4 Feb 6 08:24 current -> 5437 drwxr-xr-x 7 root root 201 Dec 10 10:01 5437 drwxr-xr-x 7 root root 201 Nov 25 19:59 5361

So I need to update my Firefox Browser to 128 BUT somehow "Updates disabled by your system administrator." and as I am the only user I have never set up an administrator.

So I have had a look and I don't understand most of what I am reading.

So about:policies.... DisableAppUpdate true So how do I change that? I have looked at Reg Editor but have no idea what I am looking at.

It took me a long time to update to Firefox 121 because I did not like some of the changes Mozilla did to it like spacing between Bookmarks in the dropdown so to update again is a big thing for me. Attached as much as I think is relevant. Any help will be much appreciated.