Hiển thị các câu hỏi được đánh dấu: Xem tất cả các câu hỏi
  • Đã giải quyết

Mozilla message says I'm running Win 10, but my system says Win 11

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United State… (xem thêm)

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United States (estimated) / Thursday, Oct 23, 2025.

Does Firefox think I'm using Win 10??? I checked my computer and it verifies that I am running Win 11 with all updates.

Call me confused. Or is this a non-issue? I ask because I'm trying to get into a member website and after I login, it takes me to a page that is for new signers ... not an existing member. Has happened several times.

Thanks,

Ron

Được hỏi bởi rondahlgren 2 tuần trước

Được trả lời bởi James (doing minimal support) 2 tuần trước

  • Đã giải quyết

overlay

When I try to open a pdf on a certain site I get the pdf, but there is an overlay of a pencil editing a ghost document. How can i get rid of this overlay? I've tried ever… (xem thêm)

When I try to open a pdf on a certain site I get the pdf, but there is an overlay of a pencil editing a ghost document. How can i get rid of this overlay? I've tried everything.

Được hỏi bởi hwg8 2 tuần trước

Được trả lời bởi Agent virtuel 2 tuần trước

  • Đã khóa

How can I restore horizontal bookmarks?

I asked this same question yesterday and a little while later, the horizontal bookmarks toolbar "magically" appeared. Now the toolbar is gone again. How can I find it a… (xem thêm)

I asked this same question yesterday and a little while later, the horizontal bookmarks toolbar "magically" appeared. Now the toolbar is gone again. How can I find it and get it to stay at the top of my page? (I'm an 80-year-old granny/computer-dummy.) Thanks in advance for any help.

Được hỏi bởi ladybug234 2 tuần trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 2 tuần trước

  • Đã giải quyết

old version of firefox

I use to have a version of firefox, (not the browser) where I could have verious short cuts on the home page. I have the browser but I want the non-browser one

Được hỏi bởi Robert Epp 2 tuần trước

Được trả lời bởi Denys 2 tuần trước

  • Đã giải quyết

Profiles not showing up in burger menu

I have Firefox installed on both my desktop and my laptop. On my laptop, I am able to create and manage profiles; however, on my desktop, there is no option available in … (xem thêm)

I have Firefox installed on both my desktop and my laptop. On my laptop, I am able to create and manage profiles; however, on my desktop, there is no option available in the menu (the hamburger menu) to do so.

I have verified that both devices are running the latest version of Firefox, which includes the profile management feature, but I am still unable to access it on my desktop.

Được hỏi bởi minihutch.eh 2 tuần trước

Được trả lời bởi Agent virtuel 2 tuần trước

  • Đã giải quyết

How to deactivate search within address bar?

I am reopening the question from 2020 as the solution described no longer seems to apply. https://support.mozilla.org/en-US/questions/1284577 I am running Windows 11. F… (xem thêm)

I am reopening the question from 2020 as the solution described no longer seems to apply. https://support.mozilla.org/en-US/questions/1284577

I am running Windows 11. Firefox 144.0 (64-bit)

When entering search terms into the search bar in the centre of the page, the information typed appears in the address bar, even after following the fix described in 1284577.

Treating the address bar as the search bar appears to be the default. While the user can additionally deselect the search engine in the address bar, that is an unnecessary and undesired additional step for every search (the primary reason I am using Firefox)

Is there a way to permanently set the default for what I enter into the search bar to remain in the search bar and not to be managed by the address bar? Thanks, Rich

Được hỏi bởi sabha24 2 tuần trước

Được trả lời bởi Agent virtuel 2 tuần trước

  • Đã giải quyết

Facebook Container

Hello, I have Facebook Container installed (Windows 11) on my desktop. However, if I click a link to a FB page, say in an email or on a webpage, Facebook opens onto the … (xem thêm)

Hello, I have Facebook Container installed (Windows 11) on my desktop. However, if I click a link to a FB page, say in an email or on a webpage, Facebook opens onto the current tab and makes it a container tab. Since I can not go back once FB is opened in the container tab, I have to open a new tab and go back to the original (pre FB) webpage. This is the only time this happens.

What settings can I change so that the Facebook Container opens Facebook into a new tab, not on top of an existing open tab?

Many thanks for the millions of us that are computer challenged.

Được hỏi bởi JN 2 tuần trước

Được trả lời bởi JN 2 tuần trước

  • Đã giải quyết

Cannot restore bookmarks-- get an "Unable to process file " message

I'm running the current version (144.0, 64-bit) on a Dell Inspiron laptop. Just now, I tried to save a bookmark, but I found that a goodly number (not all) of my bookmark… (xem thêm)

I'm running the current version (144.0, 64-bit) on a Dell Inspiron laptop. Just now, I tried to save a bookmark, but I found that a goodly number (not all) of my bookmark folders had disappeared. When I tried to restore from a Firefox backup, I got an "Unable to process file" message. What's wrong , how do I fix it, and how do I get the missing bookmarks back?

Được hỏi bởi crogerblair1 2 tuần trước

Được trả lời bởi jscher2000 - Support Volunteer 2 tuần trước

  • Đã giải quyết

Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting ala… (xem thêm)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Được hỏi bởi atmaxwel 2 tuần trước

Được trả lời bởi jscher2000 - Support Volunteer 2 tuần trước

  • Đã khóa

Youtube layout

The layout of YouTube was different from before. In the past, after the YouTube video was over. The MAIN WINDOW within YouTube page would showed two rows of recommendatio… (xem thêm)

The layout of YouTube was different from before. In the past, after the YouTube video was over. The MAIN WINDOW within YouTube page would showed two rows of recommendations. Now there is only one row with great amount of black-out space at top and bottom. Any suggestion to tune it to the usual two rows?

Được hỏi bởi HM 2 tuần trước

Lần cuối trả lời bởi Denys 2 tuần trước

  • Đã giải quyết

How do I turn off grouped tabs

Group tabs is the most annoying thing you've come up with in a long time I see no way to turn it off in settings. Have you lost your minds?

Được hỏi bởi Marty R 3 tháng trước

Được trả lời bởi MarkRH 3 tháng trước

  • Đã giải quyết

Secure Connection Failed Errors on Most Websites

Starting on October 18, I've had problems accessing most websites. I get security errors such as: Secure Connection Failed Error code: SSL_ERROR_RX_RECORD_TOO_LONG Sec… (xem thêm)

Starting on October 18, I've had problems accessing most websites. I get security errors such as:

Secure Connection Failed Error code: SSL_ERROR_RX_RECORD_TOO_LONG

Secure Connection Failed Error code: PR_END_OF_FILE_ERROR

This problem occurs only with Firefox. It doesn't happen with Chrome (which I had to use to post here).

A few sites work, but not many.

I tried reinstalling the latest version of Firefox but that didn't make any difference.

Suggestions? Thanks in advance.

Được hỏi bởi wordsmithfl 2 tuần trước

Được trả lời bởi Nathan Giovannini 2 tuần trước

  • Đã giải quyết

Update.exe parameters changed as of Firefox version 128.10.X

Hello, I use a Powershell script to manually install a Firefox update. Starting with version 128.10.xx and higher, Update.exe expects different parameters, but I'm not… (xem thêm)

Hello,

I use a Powershell script to manually install a Firefox update.

Starting with version 128.10.xx and higher, Update.exe expects different parameters, but I'm not sure what the parameter names mean (see screenshot).

Can someone explain to me what I need to pass for “arg-version” and “wich-invocation”? All other parameters were already present in the previous version of Update.exe, and I understand those, but unfortunately I don't know exactly what I need to pass for these two.

Thank you very much in advance for any help.

Được hỏi bởi Zer0-Software 3 tuần trước

Được trả lời bởi Zer0-Software 2 tuần trước

  • Đã khóa

Facebook: Sorry, your browser does not support this feature. Please use a different browser and try again.

What do I do to solve this - I get this when I 'try' to game in Facebok: "Sorry, your browser does not support this feature. Please use a different browser and try aga… (xem thêm)

What do I do to solve this - I get this when I 'try' to game in Facebok: "Sorry, your browser does not support this feature. Please use a different browser and try again."

Được hỏi bởi christine41036 2 tuần trước

Lần cuối trả lời bởi Denys 2 tuần trước

  • Đã giải quyết

I am stuck in a loop: I click on the Firefox icon, and the Crash Report Window opens.

Please tell me how to resolve this issue. The 3 reports I have submitted from the crash window are: Crash ID: ⁨bp-4107d3db-4280-445b-a0cd-e96400251020⁩ [10/20/2025 2:43 … (xem thêm)

Please tell me how to resolve this issue. The 3 reports I have submitted from the crash window are:

Crash ID: ⁨bp-4107d3db-4280-445b-a0cd-e96400251020⁩ [10/20/2025 2:43 PM (Pacific)] Crash ID: ⁨bp-b5e0bbf3-d4f6-4b2a-898a-f56960251020⁩ [10/20/2025 2:40 PM (Pacific)] Crash ID: ⁨bp-975fcb26-5886-492f-8253-e37820251020⁩ [10/20/2025 2:39 PM (Pacific)]

Được hỏi bởi Icarus 2 tuần trước

Được trả lời bởi jscher2000 - Support Volunteer 2 tuần trước

  • Đã giải quyết

Perte de touts les marques page.

Hi, All of a sudden, I lost absolutely all of my bookmarks. My PC is running Windows 11. My Firefox account was and still is logged in. At first, I thought the data loss… (xem thêm)

Hi, All of a sudden, I lost absolutely all of my bookmarks. My PC is running Windows 11. My Firefox account was and still is logged in. At first, I thought the data loss was due to a CCleaner cleanup using their latest update. After the data was lost, I tried running another CCleaner cleanup, but this time it didn’t delete the bookmarks. So I honestly have no idea how this could have happened. These were bookmarks I had saved over many years... It’s a disaster.

PLZ Help

Được hỏi bởi evariste499 3 tuần trước

Được trả lời bởi evariste499 3 tuần trước