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  • Đã giải quyết

"The WidevineCdm plugin has crashed" - unable to use any streaming service.

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin h… (xem thêm)

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Được hỏi bởi samantha 5 tháng trước

Được trả lời bởi samantha 4 tháng trước

  • Đã giải quyết

Youtube playback is prevented on firefox but not on Chrome when using an ad blocker.

YouTube is blocking playback on Firefox due to my use of an ad blocker. However, playback is not blocked in the same circumstances when I use Chrome. Are they trying to s… (xem thêm)

YouTube is blocking playback on Firefox due to my use of an ad blocker. However, playback is not blocked in the same circumstances when I use Chrome. Are they trying to stop me from using an ad blocker or overturn my browser choice by forcing me to move from Firefox to Chrome for playback with an ad blocker enabled?

Được hỏi bởi martinpugh2 5 tháng trước

Được trả lời bởi Terry 5 tháng trước

No sound ONLY in Firefox

Hello, I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo do… (xem thêm)

Hello,

I'm seeking help because sound is not working on Firefox. All other software are able to produce sound on every speaker and headphones I have. The speaker logo does not appear in tabs were videos or music is playing and firefox doesn't show up in EarTrumpet. It does show in the volume mixer but no bar appears to show it is displaying sound while media is playing.

I'm running : Firefox version 119.0 64 bits Windows 10 64 bits version 22h2, OS build 19045.3570

I've tried :

  1. Restarting Firefox
  2. Muting/Unmuting Firefox in the volume mixer, in firefox tabs too
  3. Downgrading to version 118.02 32 bits
  4. Uninstalling all my audio drivers followed by a restart (they got re installed but no change for Firefox)
  5. Restarting Firefox with all addons disabled

I'm running out of solutions.

Kind regards

Được hỏi bởi Admax 5 tháng trước

Lần cuối trả lời bởi Marty McFly 5 tháng trước

Biometric authorization

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but i… (xem thêm)

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but it doesn't, and I don't know how to do it otherwise, or if I should use an extension for example. I find this feature very useful to keep my infos private! Thank you in advance and have a good day!

Được hỏi bởi yourinaldo 5 tháng trước

Lần cuối trả lời bởi James 5 tháng trước

  • Đã giải quyết

Virus pop-ups coming through notifications

I am getting notifications with the Mozilla logo or sometimes with McAfee logo saying "5 Viruses found, your computer is unstable" and various other warnings. They all al… (xem thêm)

I am getting notifications with the Mozilla logo or sometimes with McAfee logo saying "5 Viruses found, your computer is unstable" and various other warnings. They all also say "via qltuh.titanicooler.top" I have attached a picture.

I have closed the browser, I tried clearing my cache, I have scanned using both AVG, AVAST, F-Secure Online Scanner, and Microsoft Safet Scanner. I am not quite sure what else I should do.

Thank You

Được hỏi bởi Acala Bhikkhuni 5 tháng trước

Được trả lời bởi zeroknight 5 tháng trước

  • Đã giải quyết

Taskbar icon appearing blank

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to 1-… (xem thêm)

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

Được hỏi bởi manysmiles 5 tháng trước

Được trả lời bởi manysmiles 5 tháng trước

Blocked confirmations on website; now website doesn't work.

I was using Lightspeed today, and the website pops up a confirmation dialog box (probably through JavaScript) so that you can confirm that you want to do a specific actio… (xem thêm)

I was using Lightspeed today, and the website pops up a confirmation dialog box (probably through JavaScript) so that you can confirm that you want to do a specific action. I got annoyed with the dialog and clicked the included "Don't allow this website to show prompts anymore" box when I hit OK. But now it won't perform any action that requires you to hit the OK in the prompt, so I need to make the dialogs come back so I can do my job. I can't find any setting anywhere in the browser that I have actually disabled or changed by hitting the box in that prompt.

Được hỏi bởi Adam Wright 5 tháng trước

Lần cuối trả lời bởi Terry 5 tháng trước

Time-stamped history

Archived 2020 query at https://support.mozilla.org/en-US/questions/1360922#answer-1465978 asked for time-stamped history list. Instructions in the response say after CMD(… (xem thêm)

Archived 2020 query at https://support.mozilla.org/en-US/questions/1360922#answer-1465978 asked for time-stamped history list. Instructions in the response say after CMD(on Mac)/Shift/H you will see names of columns above the list. This does not appear - possibly deleted since the answer.

I'm trying to argue with a bank that I made a payment in business hours, and a time stamp on my history record would bolster my argument.

Is the list of columns mentioned available somehow? Can a date/time stamp be added to every history record? (Date is known, but not shown as a date stamp.) Is this info in there, but hidden, and available somehow?

Được hỏi bởi dick.harris 5 tháng trước

Lần cuối trả lời bởi cor-el 5 tháng trước

web page won't load

In the last 2 weeks (that I know of), Mercari will not appear when I go to it. I just get a blank page. I've restarted the computer, I've turned off the Ublock and Ghoste… (xem thêm)

In the last 2 weeks (that I know of), Mercari will not appear when I go to it. I just get a blank page. I've restarted the computer, I've turned off the Ublock and Ghostery but nothing. Everything else works fine. I am not very computer adept, by the way. I sell things on Mercari, so I kind of need to access it. I'm not even sure I picked the right topic (website breakages)....sorry if I got it wrong.

Được hỏi bởi cherbibler 5 tháng trước

Lần cuối trả lời bởi cor-el 5 tháng trước

  • Đã giải quyết

When switching networks (mobile hotspot/wifi) Firefox can't load websites but other browsers can

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. B… (xem thêm)

When switched to mobile hot spot from wifi [and viceversa] Firefox can't load websites but other browsers can. I am facing this issue recently like from a month or so. Before that all working fine. I have already tried the troubleshooting steps from here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, Still no luck! Edition Windows 11 Home Single Language Version 22H2 OS build 22621.2506

Note:Whenever i switch to mobile hot spot i have to restart laptop to make Firefox work.

Is there any permanent solution for this problem?

Được hỏi bởi Jayadeep 5 tháng trước

Được trả lời bởi Jayadeep 5 tháng trước

  • Đã lưu trữ

How can I see what cookies have been installed?

How can I see what cookies have been installed? In "Privacy & Security" | "Cookies and Site Data" I can see the web sites that downloaded cookies and how many, but n… (xem thêm)

How can I see what cookies have been installed? In "Privacy & Security" | "Cookies and Site Data" I can see the web sites that downloaded cookies and how many, but not what they are.

Được hỏi bởi c.bores 6 tháng trước

Lần cuối trả lời bởi cor-el 6 tháng trước

  • Đã giải quyết
  • Đã lưu trữ

Permission denied when opening file from another drive

When opening a file from another drive, I get an error: Access to the file was denied I know this can happen on the Snap version, but I have Firefox installed from a deb… (xem thêm)

When opening a file from another drive, I get an error: Access to the file was denied

I know this can happen on the Snap version, but I have Firefox installed from a deb!

Được hỏi bởi Bic 6 tháng trước

Được trả lời bởi zeroknight 5 tháng trước

  • Đã lưu trữ

I keep getting signed out of Google

I keep getting signed out of my Google account whenever I close Firefox. I switched the Enhanced Tracking Protection to Standard, and I do not delete my cookies when I cl… (xem thêm)

I keep getting signed out of my Google account whenever I close Firefox. I switched the Enhanced Tracking Protection to Standard, and I do not delete my cookies when I close Firefox. I even tried to disable the Purge Trackers option but this didn't help either. I have some dev-tools extensions installed + Adblock and Decentraleyes. It does not solve my problem if a disable them too. Would really appreciate anyone's insight.

Được hỏi bởi gajidix793 6 tháng trước

Lần cuối trả lời bởi cor-el 6 tháng trước

  • Đã lưu trữ

Mouse-Wheel Click creates AND focuses on new tab.

Hello, I have been getting a bit annoyed at something very small that I tried to fix, but nothing I do is working. I am wanting to use the address/search bar and click m… (xem thêm)

Hello, I have been getting a bit annoyed at something very small that I tried to fix, but nothing I do is working.

I am wanting to use the address/search bar and click my mouse wheel to open a new tab in the background. Without switching to the newly created tab. But instead it's always switching to the new tab right as I click with my mouse wheel.

I have tried looking up the problem online and following the people's advice on other posts. Nothing is working to change this. At all.

I went to the "about:config" area and tried switching a few settings related to opening the tab in background and restarting Firefox, I tried going to the actual setting page and the checkbox for "When you open ... switch to it immediately" was unchecked. Nothing was changing at all and clicking the mouse wheel was still opening and switching automatically. (All "__inbackground" stuff in about:config is set to true at the time of this post, I have noticed that changing stuff in there and restarting Firefox isn't effecting/changing anything)

I would really appreciate some help if this is still able to be changed. I recently switched from Chrome to Firefox, and I really loved how I was able to click my mouse wheel to open a tab in the background. (Also, I am using the latest version of Firefox)

Được hỏi bởi TheAGames10 6 tháng trước

Lần cuối trả lời bởi TheAGames10 6 tháng trước

  • Đã lưu trữ

Firefox Developer Edition slow on startup

I'm on Firefox Developer Edition 119.0b9 (32-bit) and Windows 11 Pro 22H2 but I've been experiencing this problem a lot longer ago even before upgrading to Windows 11. Th… (xem thêm)

I'm on Firefox Developer Edition 119.0b9 (32-bit) and Windows 11 Pro 22H2 but I've been experiencing this problem a lot longer ago even before upgrading to Windows 11. The first thing I open in my computer is Firefox, it gets the window itself quickly but the page stays blank with the gray loading dot going right and left for nearly 10 minutes before the page loads and Firefox works normally. I don't experience any issues while browsing the internet after that long loading but it's really annoying especially when I'm in a hurry and I don't have 10 minutes to stare at a blank page.

Được hỏi bởi محمد 6 tháng trước

Lần cuối trả lời bởi cor-el 6 tháng trước

  • Đã lưu trữ

Middle click not working

I switched to Firefox DE because I wasn't able to install 3rd party extensions. Just now, my middle click isn't working. I can't use the middle click to open/close tabs a… (xem thêm)

I switched to Firefox DE because I wasn't able to install 3rd party extensions. Just now, my middle click isn't working. I can't use the middle click to open/close tabs and to open links in a new tab. I checked my settings, tried a new profile, nothing works except in normal Firefox, the middle mouse does work, but I don't want to switch to that. My middle click also works in Edge and other apps, but please fix this issue as soon as possible. Thank you.


PS. Please add biometrics to Firefox, like how Google did with Chrome.

Được hỏi bởi j.r.cudd2008 6 tháng trước

Lần cuối trả lời bởi zeroknight 6 tháng trước

  • Đã giải quyết
  • Đã lưu trữ

My bank has recently switched the position of 'online' and 'bank name' in its login URL. How can I delete all history for the old URLs (e.g. Bankname*) without deleting history for all non-bank-related URLs?

My bank has recently switched the position of 'online' and 'bank name' in its login URL. How can I delete all history for the old URLs (e.g. Bankname*) without deleting … (xem thêm)

My bank has recently switched the position of 'online' and 'bank name' in its login URL. How can I delete all history for the old URLs (e.g. Bankname*) without deleting history for all non-bank-related URLs?

Được hỏi bởi ChrisBG 6 tháng trước

Được trả lời bởi cor-el 6 tháng trước