Diễn đàn hỗ trợ Firefox

Hello,

Someone tried to change my Mozila account and now I tried to change password. However, my account is now locked and I cannot do it. Can you help me?

Thank you in advance. BR

I have been on Windows 11 for years. While trying to fix a password issue, I learned that Firefox thinks I am on Windows 10 whose support is going away. How can I tell Firefox that I am on Windows 11?

Related issue: Firefox no longer likes my password. It has 8 characters, but only letters and numbers. Things got messed up while trying to fix it, so I am not sure of my password anymore. Apparently Firefox and Mozilla have separate accounts. I don't know which system's password is broken.

It was suggested that I clear cookies and cache. I cannot find the menu to do that. Trying to fix each problem just creates more problems! I need some support to straighten things out.

I am frustrated by your constantly asking for my password and in the process your site is just a maze in which nothing is defined in getting a new password in the place of the old one I forgot....

I use Firefox on various computers, now I'm setting up a new one, and I don't remember either my Firefox password or how to access it one way or another with my own identity. What can I do?

I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edited] @myctl.net. I cannot sign in because I forgot my password for q.com which no longer exists, so I can't receive an email to change password. I am at a loss how to fix this... Can you help me please. I had sent you my new email back a few months ago so I thought it had been changed to myctl.net but it is not. help please, I am so frustrated. thx for your help

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got the wrong? Firefox account. Walk me through this please.

Hi

I have tried multiple times today to change my password to a more secure one.

I do not receive the emails with the code to continue - have checked junk, spam etc.

I have another email address you can use: [email 2 removed] or [email 3 removed] Please help