Diễn đàn hỗ trợ Firefox

My Firefox browser has been crashing for a while now (Years). It's fine playing YouTube and BBC iPlayer but when I advance the time marker to a different part of the stream or video, it crashes. It also has a problem when playing slots. It seems to crash a lot making it impossible to play.

I have tried using Firefox in Troubleshooting Mode but the same things happen.

Here's the crash report ID

Report ID Date Submitted bp-a9b8bd6e-9258-4a25-badc-bda480250308 08/03/2025, 13:41

Many thanks in anticipation and I hope someone can help me fix these issues.

I am intermittently but repeatedly getting this message in Firefox:

> The Windows file-dialog has crashed. No file or folder could be selected.

Windows 11, Firefox 142.0.1 Most recently within www.facebook.com Edit Album

Is this a known problem? And does it have a solution?

I asked this question before and in response to a request upload the crash reports. But have heard nothing since. This is now happening daily. PLEASE, Mozilla, help me (and NBTW I make reg gifts in response to your appeals).

I had firefox for 5 years it worked great then I upgraded one day about a month ago and NOW I have had to Force Quit firefox 20 out of the last 30 days. engineers ??????????????????

Recently started having odd behavior from FF, crash sometimes when opening a video in PIP, crash every single time I open a new private window with hotkey.

Had some freezing as well as right-click menus not showing options, those went away by enabling HW acceleration.

Submitted crashlogs and found a bugzilla link refrenced. https://bugzilla.mozilla.org/show_bug.cgi?id=2000475

Can I downgrade to 144.0 without losing profiles/settings/passwords and history? Do I just download the 144.0 installer or is there a different process for downgrading? (I am assuming this could help exclusively based on the bugzilla refrence, it might not)

Not sure what else to do, FF is still freezing after watching videos for a few minutes, I am not even sure if this is strictly a FF issue or a Win 11 issue.

Over the past couple of days, Firefox has been crashing almost constantly, with my MacBook sometimes also crashing/restarting. Both Firebox and my MacBook are up to date. I've also used troubleshoot mode and turned off my extensions, which seemed to lower the number of crashes, but it still crashes often. It might not be a problem with Firefox itself and be my laptop though.

Here are the most recently submitted crashes: bp-d9d40206-0c39-42bf-bafa-7d3db0250601 bp-da8e889b-418e-4013-a15f-0baab0250601 bp-91a858dc-fd66-4d56-b562-df0210250601 bp-994111f2-6adb-4880-8ba5-7f4260250601 bp-2f6f1988-eec7-458c-8adc-0593d0250601 bp-3e8aed4c-653d-4cac-b27d-03b3c0250601 bp-85a5ab0f-c67f-4bbc-808c-c34ca0250601 bp-c9bdc438-4ab2-4140-b24e-d8a1f0250601 bp-9bcb646e-3759-4a15-a774-2a3610250601 bp-c4cfb24f-b526-44b8-9bee-285110250601 bp-9a99ba98-2740-482e-8f7e-ecded0250601 bp-55fdf2c4-ed4c-49f9-aa84-5da910250601 bp-1be15c0c-5b2a-4f42-90b0-65f460250601 bp-bb5b2ae9-1873-4983-a809-0c0780250601 bp-863836b6-675e-44b5-a436-a05cf0250601 bp-fa6a27b6-10c1-4493-8e5a-9b6d60250601 bp-14df44da-d422-463b-bdae-429c40250601 bp-64e8612a-1f0f-43d4-8ea7-213db0250601 bp-c9d05cd4-de71-4ddd-9a30-3be8c0250601 bp-29db71dc-9b83-47f1-9f37-328490250531 bp-45a5bdb4-8741-4a74-a281-e82680250531

If there's a way to resolve this, I'd super appreciate it.

Firefox has been crashing several times an hour for multiple days. I have tried:

Changing/Upgrading RAM Reinstalling Firefox Resetting Firefox Reinstalling Windows Updating Drivers

At the moment all websites accessed through Firefox are all crashing after a few minutes and often a lot less. It is happenig constantly. It started before I updated Firefox today, but has continued after the update. Anyone know what's happening? I'm still on Windows 10 - will that be an issue?

As the title states, every time I try to zoom into a page using pinch and zoom with my touch-pad, firefox nightly crashes. However, if I try to zoom in using CTRL+ and CTRL-, it works just fine.

I have tried to disable hardware acceleration but it didnt help.

These are the logs which I obtained from the crash reporter: AdapterDeviceID: 0x46a8 AdapterDriverVendor: mesa/iris AdapterDriverVersion: 24.2.8.0 AdapterVendorID: 0x8086 AvailablePageFile: 1012457472 AvailablePhysicalMemory: 10165415936 AvailableSwapMemory: 2000678912 AvailableVirtualMemory: 12812111872 BackgroundTaskMode: 0 BuildID: 20250613160838 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1750302886 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: ubuntu:gnome EMCheckCompatibility: true EventLoopNestingLevel: 1 GpuSandboxLevel: 0 GraphicsCriticalError: |[0][GFX1-]: RenderCompositorSWGL failed mapping default framebuffer, no dt (t=148.335) GraphicsNumActiveRenderers: 2 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1749869266 IsWayland: 1 LastStartupWasCrash: 0 LinuxUnderMemoryPressure: 0 MozCrashReason: internal error: entered unreachable code NimbusEnrollments: upgrade-spotlight-rollout:treatment,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,desktop-nightly-show-relay-to-13501-logged-out-users:synthetic-control,desktop-credit-card-autofill-global-enablement-rollout-nightly:creditcard-enable,enable-enrollment-status-telemetry-in-firefox-desktop:control,desktop-address-autofill-india-nightly-rollout:control,fpp-screen-avail-hardware-concurrency-desktop:control,hide-descriptions-on-newtab-articles-fix-rollout:control Notes: Ubuntu Core 24FP(D10-L1000-W0000000-T01) WR? WR+ EGL? EGL- GL Context? GL Context+ WebGL? WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: nightly SafeMode: 0 SecondsSinceLastCrash: 191 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1750302698 SubmittedFrom: Client Throttleable: 1 TotalPageFile: 18425405440 TotalPhysicalMemory: 16424726528 URL: about:newtab UptimeTS: 188.44815843 UtilityProcessStatus: Running Vendor: Mozilla Version: 141.0a1 useragent_locale: en-US

Any help or direction would be appreciated, Thanks!

Why is Firefox crashing so often? What changed? Is there something I need to do to prevent his? Once or twice a week or sometimes a day, but It seems to crash when I am just in my Gmail, sometimes 4 or 5 times an hour. Is Chrome a better option?

Since a few days, Firefox started crashing each time I receive a notification.

For example, with this notifications test website: https://www.bennish.net/web-notifications.html

Each time I click on the "Show" button to display a notification, Firefox becomes completely unresponsive: the content of the window is completely frozen and I can't click on anything. I must close it and restart it to make it work again. When I restart it, a dialog displays:

> Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

In both applications, the notification is never shown: the freeze occurs before.

I tried the following changes but they did not stop the issue from occuring:

- Deactivating hardware acceleration - Troubleshooting mode - Deactivating firefox notifications in Windows - Deactivating `alerts.useSystemBackend` and `alerts.useSystemBackend.windows.notificationserver.enabled` in `about:config`

At the same time, I noticed that Thunderbird (v144.0.1, 64bits) started having the same issue. It haappens each time I receive a new message in the background and a notification should appear. Maybe this is related?

Hello. I have this problem for almost a year now. There are websites where my Firefox crashes constantly and I can't use it at all for browsing them. All such websites are mostly online stores where you can buy something by putting it into cart and then proceeding to order page. I can't even scroll through product pages, it crashes in second after opening the webpage. For example, ozon.ru

This happens in Troubleshoot Mode too.

Firefox 128.8.0esr (64-bit) Debian 11 (bullseye) Xfce 4.16

One of the recent crash reports: bp-a94b8ff4-9b5d-4909-8948-d6e120251030

I keep constantly crashing, multiple times. Here are my latest crash IDs:

bp-0095be94-4487-4e51-b895-8bfe30250106

bp-cc9fbd3f-9c73-4a9b-9e67-a503b0250106

bp-46a54455-3bd3-4eb1-8cdf-887300250106

bp-9d721d1d-f4e3-4e7b-9160-ec47e0250106

bp-f307e36d-2c7b-4fad-9166-47cef0250106

bp-3e823f9a-bcb3-458f-b149-94a110250106

Since 2/11, I have eleven aboutg:crashes crash reports. Tab crashes (i.e Youtube), browser crashes. Sometimes when I have Firefox and Chrome open at the same time, for an extended length of time, (I reluctantly use Chrome when Firefox has a problem with a site) they both crash.

I've opened related threads here in the past with no help offered, so maybe I can get a suggestion where else to get help?

Hello, I have ran into issues with the file upload window in firefox locking the program. I am not quite sure if I have tried uploading anything since the last update a few days ago, but it happens regardless of the website I use. It basically just freezes up as soon as it opens the file explorer window. I tried on chrome with no issues so it doesn't seem to be a windows thing as far as I can tell. I restarted my pc to see if that would help, but with no luck. I opened up task manager when this was happening to check what was going on and firefox seemed to be stuck using almost all the ram on my system 15.7 out of 16gb.

Anyone have this issue occurring in the last few days? Any thoughts on how to fix?

Thanks for any help

I run Firefox under Linux Mint. Both are always update to the latest level. Over the past 1 to 1.5 years, across updates to both Firefox and Mint and multiple 'clean' installs of Firefox, I have experienced many crashes from Firefox per week. Sometimes there will be as many as 5 per day, but never less than one per day. During the same period I have also been running Vivaldi; it has not crashed once in that time. Now I have to do something. If there is a simple way to perform 'problem source identification', that is within my capability, I would be grateful for advice. If there is not, then clearly I will have to un-install Firefox.

As far as I can tell both of these browsers run with just 1 add-on/extension: uBlock Origin. Disabling this extension in Firefox does not stop Firefox from crashing.

I have noticed that just recently videos across all different websites are not displaying properly. The image part of the video is a green scrambled mess. The audio is fine, but the images are wrong. I am not having this issue on a different browser, and I'm not sure what I'm supposed to do. I don't know if changing any of the settings will help or if there's a bug in one of the updates.

For many years, I have been exchanging video calls on Facebook.

Recent attempts to video call the same person I've been video calling for the past 3 years result in "your browser doesn't support video calls"

Have I been "hacked"?

Please explain.

Could a real person answer this question for me, please? Thank you.

A (supposed) Firefox update on my computer at 13:00 Tuesday 8th January AEST crashed and eliminated all my open tabs and all of my Bookmarks. The update was unusual - Firefox usually does it's updates when you start using it. This time I was using Firefox doing multiple things and boom, request for an update then collapse. Did anyone else have this problem? Does anyone know why such a catastrophic event might have happened.