Diễn đàn hỗ trợ Firefox

This computer was set up back in 2015 and I never needed to use a primary password and I logged out of my computer and when I logged back in it was asking me to enter a primary password which I don't remember. Is there anyway that you can help me get it back or allow me to change it? Please get back to me as soon as possible. Please email me at [removed email from public support forum] Thank you.

I recently got set up to use Firefox instead of Chrome. I use a computer at work and at home. I have sync settings set up the way I want but it doesn't seem to work. For instance, when I deleted an add-on at work, I would expect that add-on to be gone from my browser at home, but that isn't the case. I also have changed settings to allow a pop-up from my company's internal website. But at home that change in the settings isn't reflected. Basically I have two versions of Firefox, one at home and one at work. Anytime I want them to match up I have to do it manually. The only exception is bookmarks, they seem to sync properly.

I have to computer with totally different tabs. Will Firefox sync combine the two sets of tabs? I realize that I may have duplicates and a LOT of tabs. I just don't want to lose any tabs or bookmarks when the computers sync afterward. I am currently assuming that the tabs sets will be merged and that I will have to remove duplicates.

Hey I've been having a few problems on the "power user" extreme side of day to day use. I've had a couple big crashes now on Firefox where my session doesn't restore and because I have hundreds of tabs open at any given time I always back them up manually from sessionstore in the folder system. The problem is the session store files always reflect my most recent session- the one that doesn't have anything in it. The older sessions like "previous" and "upgrade" are always weeks old.

Is there a way to save data more frequently into the session store backup folder, or to increase the number of recovery files available to reach back to older sessions? I'd like to count on a backup at least once a week that can't be overwritten by the current session loss.

Hello! I completely restarted my computer so it is functioning like new one. I managed to log in into my firefox account which I have used previously and had synchronized all data.

After connecting to my account there is no data after synchronisig - no history, no tabs, no passwords and accounts details.

Please let me know what is wrong.

Regards, Marcin

I've locked myself out of my Firefox account (can't use my authenticator because I got a new smartphone and did not re-add Firefox to the authenticator app). I have a logged-in device and I'm trying to go to my settings to turn of 2FA to get back in. When I try to do this, it tells me that it's sending me an email with a six-digit code, but this email never arrives. I've whitelisted, I've waited an hour, nothing.

Interestingly, I've been forced to set up a new account just to post this question, using a different Gmail address, which also required the entry of a six-digit code. But this one came immediately.

What do I need to do to get my Firefox account unlocked? As it stands, 2FA has basically killed my account forever. If that happens, it's goodbye to Firefox.

Hi! Suppose I have been using Chrome. I have a lot of Sync data in google. Now I am going to use Firefox. Why I cannot get the Sync data only using google account in Firefox.

I will Sing in to my google account from Firefox and using the Sync I would like to get all the data such as Bookmark, History etc. that were previously Sync through Chrome.

Thank!

Dear community, I have used firefox for years now and I had it synced with my email adressed. Today I wanted to login with a second profile (from my work) (I did this via about:profiles, adding a new profile) and when I logged back into my private email I had to change the password since I forgot. Suddenly ALL my user data was deleted, my passwords, my bookmarks, my history. It even shows in my profile that I just opend the account with that email adress now, today, even though I had my account for years. ALL my data is lost. PLEASE help! I am desperate. Thank you sooo much <3

Hello everyone, forgive me for being hyperbolic but I am experiencing a slight anxiety attack. I'm typing this from an old back up Gmail that I had to use to create a new Firefox account.

I was unexpectedly locked out of my Firefox account on August 3rd. I do not know why I was disconnected but I have reset my password via my primary Gmail linked to the account. Unfortunately, I cannot log in to my original/primary Firefox account now due to it asking me for my security code, which I have not received. I should mention that I do have a slightly outdated smartphone, and therefore cannot install an authentication app to get the code. Edit: I was able to install Google's Authenticator app but can't get any codes, and I haven't been able to find any QR codes to scan or enter any set up keys.

When I do select the 'Trouble entering code?', I am being asked to enter a backup authentication code that was set up during my 2-FA. Unfortunately, I cannot remember it nor have I saved it because I did not expect to be logged out of my account so suddenly. I do not remember the account recovery key either.

I am unable to log in, to sync my bookmarks/data or even turn off the 2-FA. Is there any other way for my account's 2-FA to be temporarily disabled? I would love to be able to receive the security through my phone's texting/SMS service or the primary Gmail that I signed up with, just to be able to log in and fix everything.

I would really appreciate any assistance on this matter as I am worried about losing my data/bookmarks. I had to log out of my primary Firefox account just to make this new one and ask this question, and now I'm extremely panicking that all of my data on my primary Firefox account is gone. I have used my private Gmail for ages to link my primary Firefox account, with bookmarks going back as far as 2012-2013. It does not seem fair to lose access just because I was unexpectedly locked out. I do not want to keep using this old and frankly, childish Gmail account to sync up to Firefox. I want to keep using my private Gmail to sync everything up instead.

Apologies again for the frantic-sounding request but, thank you for reading.

I have rarely used Firefox on my laptop and Iphone. Neither device has information about logins, etc. that I would want to overwrite information on my PC.

For a trip, I would like to have Firefox on the laptop and Iphone up to date.

Only my PC has the most recent logins addons and bookmarks saved that I want. How do I send logins, addons, bookmarks from my PC to my laptop and to my Iphone to begin syncing.

I do not remember my password from almost 3 years ago. I am not sure my passwords still stored in my old firefox account but I found my recovery key. I will try to do password reset but it says resetting password resets the account data. I got the e-mail for password reset but I am not sure to click it if because I am afraid that it resets my data. When I enter it does it provide option for to enter recovery key to not to delete the data I have?

I just got a new Macbook signed in and forgot my firefox password so then I reset the password, unknowingly lost my bookmarks...Can you help me recover that profile?

It was for account name: [Email address]

Hi,

I installed Firefox in my Samsung Android Phone. I login with the same userid and password that I have on Win10.

I am trying to sync up the Firefox on win10.

I am able to login, now is says working in Red on the logon screen.

How do i fix this ?

Bill

Hi,

Long story short, due to a boot up error loop, i was forced to reinstall windows.

I have done this before and after logging into my Firefox account, everything synced. This time however, it did not work. All my Book Marks, Passwords etc are gone. I really need those back.

If anyone can assist i will greatly appreciated.

Thanks in advance.