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Firefox continually crashes after installing Kaspersky Internet Security 2016.

Hi There, I run Windows 7 64xbit. I've used Kaspersky Internet Security for 10 years now with Firefox with no real serious problems till now. About 6 months ago I did a… (xem thêm)

Hi There,

I run Windows 7 64xbit. I've used Kaspersky Internet Security for 10 years now with Firefox with no real serious problems till now. About 6 months ago I did a reinstall of Kaspersky Internet Security 2015. When offered a newer version of the product I downloaded it. Firefox then would not open and there was just a continual message from the Mozilla Crash Reporter. I then uninstalled that version and reinstalled the old version of the disc and everything worked again.

A few days ago I installed Kaspersky Internet 2016. I installed the newer version of the software when offered it via the Internet and I was back to the same problem, Firefox would not open once again. Just a continual message from the Mozilla Crash Reporter. I then uninstalled that version and installed the older version of the disc but that made no difference. Keep getting a continual message from the Mozilla Crash Reporter and Firefox will not open.

I've contacted Kaspersky Technical Support but have not heard back yet? I also report the crashed to Mozilla but to no avail. No answer back? I'll add a few screen shots thanks to Internet Explorer! I've just uploaded the first image but it keeps continually saying uploading images without actually finishing the task so I can't add more images and will now move on. If I lose now what I have already written I will just paste this message back in a new question so that will be what you will see with no images.

Now you are giving me instruction about trouble shooting for use with a Firefox browser. Well if I did not have Internet Explorer I would not be writing this so that is useless.

Thank you

Đã được hỏi bởi Alptraum 4 năm trước

Đã được trả lời bởi the-edmeister 4 năm trước

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Firefox crashes

Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windo… (xem thêm)

Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." It then crashes again if I select Restart Firefox, and crashes even if I quit and restart it later.

I have uninstalled Mozilla multiple times with a clean removal and redownloaded and reinstalled and the same thing happens. Also persists even with numerous restarts between removal and reinstallation. Crash ID: bp-fc0e63cc-13b5-4657-995f-8dfa02150919 is one of these crashes.

Firefox used to work all the time every day; this started 4 days ago--no new installs of anything else.

Đã được hỏi bởi mozcrash 5 năm trước

Đã được trả lời bởi FredMcD 5 năm trước

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Firefox 40.0.3 repeated crashing

During the last 24 hours I have been unable to run, troubleshoot, or fix this repeated crashing issue with my Firefox browser following extended use of it for several hou… (xem thêm)

During the last 24 hours I have been unable to run, troubleshoot, or fix this repeated crashing issue with my Firefox browser following extended use of it for several hours uninterrupted -- despite several shut downs and restarts of my Acer Aspire laptop. Every time I try to open Firefox I immediately get the crash report dialogue box and have been unable to open the browser in safe mode or resolve the issue by uninstalling/reinstalling the program. I have taken the precaution of saving the entire Firefox folder containing both the Crash Reports folder, profiles configuration settings, and Profiles (x81friy0.default) folder itself in hopes of eventually restoring as much of the profile to its previous state as possible. Thank you for your assistance.

Crash Report ID: ed8a084b-de91-4960-9858-baf442150916

Đã được hỏi bởi iyurnman 5 năm trước

Đã được trả lời bởi jscher2000 4 năm trước

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Firefox crashes immediately.

I open Firefox and immediately get the Mozilla crash reporter: "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restart… (xem thêm)

I open Firefox and immediately get the Mozilla crash reporter: "We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." I click on the Restart Firefox button and the crash reported window reappears. This happens consistently. I have done a clean reinstall as in http://kb.mozillazine.org/Uninstalling_firefox, but reinstalling produces the same result. Last 5 crash reports are: Crash ID: bp-93beaa4d-660e-481c-82e8-5b6022151015 Crash ID: bp-728d538e-164d-48c1-bf8a-cc0222151015 Crash ID: bp-3b8b84c6-1004-4c38-ba1d-c302f2151015 Crash ID: bp-3a9798ea-af67-426f-bea5-32c952151015 Crash ID: bp-162232b6-3090-4855-9f0e-aa30e2151015

It's a clean install, most recent version.

I'm running Windows7. There was a Windows Update yesterday -- might have had something to do with it.

Please don't ask me do do anything inside Firefox. I can't open it.

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Firefox was working in Win7 now it crashes on startup even after clean install; is there a problem with Symantec?

Firefox was working on my Windows 7 desktop. One day it gave me a crash report on startup, I went through the troubleshooting procedures suggested. Tried restarting, u… (xem thêm)

Firefox was working on my Windows 7 desktop. One day it gave me a crash report on startup, I went through the troubleshooting procedures suggested. Tried restarting, upgraded, uninstalled and reinstalled, Uninstalled and cleaned files and registry and removed add-on files then reinstalled but nothing works. It keeps giving a crash report on startup. I recall that my Symantec software gave a message that FireFox was stopped due to an attack on my system. Ever since then it will not work and I can't seem to get FireFox past the crash screen on startup.

Đã được hỏi bởi paulsh1957 4 năm trước

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Can't open Firefox even in Safe mode

I have not been able to open firefox this morning, I get an immediate Crash Report. bp-08201ff3-44be-48d4-a9a2-561db2160322 bp-f0ac349d-8ff8-4bab-b4ae-df05b2160322 bp-568… (xem thêm)

I have not been able to open firefox this morning, I get an immediate Crash Report.

bp-08201ff3-44be-48d4-a9a2-561db2160322 bp-f0ac349d-8ff8-4bab-b4ae-df05b2160322 bp-568aac41-ea0b-4eee-89dd-c22b92160322 bp-07248d3d-5bbe-4bef-a99f-99ad42160322 bp-d52a0aac-b0d1-4d8c-96ec-eeb952160322

Something changed overnight. Worked great until this morning. Firefox is working on my wife's computer this morning.

Have Norton installed.

Have not been able to even open Firefox this morning. In the crash report window, I hit "Restart Firefox" and I get another crash report.

I have re-started the computer 5 times, uninstalled and re-installed once, AND I have disabled freecorder 5, removed the tool bar, and none of it works! Won't even open in Safe Mode!

THANK YOU FOR BEING A MOZILLA VOLUNTEER! The is at least 1 person in the world who appreciates the time you are putting in!

~Caleb

Đã được hỏi bởi calebwilliams 4 năm trước

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Mozilla Crash Reporter occurs every time I try to start Firefox.

I have been running FireFox for years. I am using Windows 10. Today, when I clicked on FireFox to bring it up, I got a "Mozilla Crash Report" dialog with the following … (xem thêm)

I have been running FireFox for years. I am using Windows 10. Today, when I clicked on FireFox to bring it up, I got a "Mozilla Crash Report" dialog with the following info:

boxAvailablePageFile: 15220731904 AvailablePhysicalMemory: 13313277952 AvailableVirtualMemory: 4128931840 BlockedDllList: BreakpadReserveAddress: 86835200 BreakpadReserveSize: 67108864 BuildID: 20150917150946 CrashTime: 1443068888 InstallTime: 1443025803 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 128 StartupTime: 1443068887 SystemMemoryUsePercentage: 22 Throttleable: 1 TotalPageFile: 19623243776 TotalPhysicalMemory: 17073106944 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0

This report also contains technical information about the state of the application when it crashed.

After getting this repeatedly, I uninstalled FireFox and downloaded (using IE) a clean current version of FireFox from your website. I have the same problem. I use Norton as my security suite. I also ran Malwarebyte and the Norton Power Eraser. Still have problem. Help!!

Đã được hỏi bởi StuS 4 năm trước

Đã được trả lời bởi philipp 4 năm trước

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Firefox crashes at launch

Get to used Firefox for few years and also recently updated the latest version, but was not able to launch since few days ago It keeps trigger the crash report when click… (xem thêm)

Get to used Firefox for few years and also recently updated the latest version, but was not able to launch since few days ago

It keeps trigger the crash report when clicking the Firefox icon

I've already followed all problem solving steps advised on the support forum.

Here is the submitted crash report number:

bp-7e83c5b1-4b36-4b49-bfd2-588d92151004

Thanks a lot!

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firefox crashes before doing anything.

Firefox announces that it has crashed before it does anything & tells me to quit or restart which results in the same crash. I included my email address with the cra… (xem thêm)

Firefox announces that it has crashed before it does anything & tells me to quit or restart which results in the same crash. I included my email address with the crash report a number of times but have not received any recognition. I'm a veteran of Windows since '98 & can find my way around the Directories & Registry. I have all the crash reports, the last id of which the FF site did not recognize.

Win7 seems otherwise healthy, & runs I'net Explorer ok.

It seems either that FF uninstall program is not severe enough or that I have stumbled into a FF black hole. I have uninstalled, & reinstalled with no success. My next thought is to delete all FF Program, Applications & data files, & whatever Registry entries Regseeker & CCleaner think appropriate., & then reinstall.

I've been running Win7 with latest Srv pack, Norton Inet Scrty, with FF for years, with no issues. I'm reporting this with Inet Explr since FF doesn't run at all. Does anyone have any procedures or suggestions to offer?

Đã được hỏi bởi LoveMusic 4 năm trước

Đã được trả lời bởi jscher2000 4 năm trước

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Firefox crashes immediately in all scenarios

I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month. Today FIREFOX immediately opens the Crash Reporter window on startup… (xem thêm)

I have used FireFox for years--and it has been fine after the Windows 10 upgrade, earlier this month.

Today FIREFOX immediately opens the Crash Reporter window on startup. Tried it over and over, with reboots. Couldn't open it in Safe Mode--again Crash Reporter immediately appears.

I backed up my PROFILE--and erased the file.

Tried reinstalling after uninstalling---Crash Reporter immediately appears after installation is finished. I've tried reinstalling five times. Once I tried installing on an alternate drive...same result: Crash Reporter immediately appears.

Latest Crash Report ID: Crash ID: bp-3d988091-cab1-4a05-a16f-8a7832150923

Đã được hỏi bởi Chanc2g 4 năm trước

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Firefox crashes

Hi all, Firefox crashes immediately upon start up. The Mozilla Crash Reporter appears. I have tried the staring in safe mode and a clean install without success. Here … (xem thêm)

Hi all,

Firefox crashes immediately upon start up. The Mozilla Crash Reporter appears. I have tried the staring in safe mode and a clean install without success. Here are the details from the Crash Reporter:

AvailablePageFile: 5455765504 AvailablePhysicalMemory: 2104635392 AvailableVirtualMemory: 2012921856 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20160407164938 CrashTime: 1461271065 InstallTime: 1461269154 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 617 StartupTime: 1461271065 SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 7326543872 TotalPhysicalMemory: 3664150528 TotalVirtualMemory: 2147352576 URL: Vendor: Mozilla Version: 45.0.2

This report also contains technical information about the state of the application when it crashed.

I have also attached the latest Crash Report.

Thanks for your help.

Allen

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Firefox crashes on startup

Hi, Firefox keeps crashing every time I try to open it. It just goes straight to crash report. This is my latest Crash ID: bp-1c92db03-24b5-46ec-b0b7-4899e2150924. It won… (xem thêm)

Hi,

Firefox keeps crashing every time I try to open it. It just goes straight to crash report. This is my latest Crash ID: bp-1c92db03-24b5-46ec-b0b7-4899e2150924. It won't open in safe mode. The profile manager won't open. They both just go straight to crash report. I've tried uninstalling and reinstalling it. I've tried scanning for viruses using Norton, Malwarebytes and SuperAntiSpyware. Nothing seems to work. Any suggestions?

Cheers

Đã được hỏi bởi thekevbo 4 năm trước

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Firefox crashes

Was using 41 and crashes started after a month or so. Reformatted and reinstalled and still after about 2 weeks crashes on startup and cannot send crash report. Uninsta… (xem thêm)

Was using 41 and crashes started after a month or so. Reformatted and reinstalled and still after about 2 weeks crashes on startup and cannot send crash report. Uninstalled 41 and put 39 and immediately crashing. Does start in Safe mode. Heres the crash report

         AvailablePageFile: 3684610048

AvailablePhysicalMemory: 1486692352 AvailableVirtualMemory: 2045472768 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 268566528 BreakpadReserveSize: 67108864 BuildID: 20150806001005 CrashTime: 1444163627 Email: boodstir@yahoo.com InstallTime: 1444194627 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 14 StartupTime: 1444163627 SystemMemoryUsePercentage: 30 Throttleable: 1 TotalPageFile: 4120035328 TotalPhysicalMemory: 2138554368 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 39.0.3

Đã được hỏi bởi Boodstir 4 năm trước

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Firefox crashes

had a repeating crash this morning, and have tried starting in safe mode, uninstalling and reinstalling, without success. Firefox simply will not open :-( Scanned with Ma… (xem thêm)

had a repeating crash this morning, and have tried starting in safe mode, uninstalling and reinstalling, without success. Firefox simply will not open :-( Scanned with Malwarebytes Premium; computer is clean Currently researching and submitting using Opera Crash ID: bp-ac942df4-f38b-4175-a4c4-4acd81170618 clicking automatically add button takes me away from this page (I am in Opera, not firefox), so I get to https://addons.mozilla.org/firefox/downloads/latest/troubleshooter/addon-426841-latest.xpi

Đã được hỏi bởi gnube 3 năm trước

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Firefox crashes

I can't get Firefox to start. It crashes upon startup. The onset was insidious. I uninstalled and performed a fresh install with no luck. Crash ID: bp-9900a4f4-df34-4… (xem thêm)

I can't get Firefox to start. It crashes upon startup. The onset was insidious. I uninstalled and performed a fresh install with no luck.

Crash ID: bp-9900a4f4-df34-4bb8-88ea-e92d52151003

I am using Windows Vista.

Thank you.

Justin

Đã được hỏi bởi JustinMichaels 4 năm trước

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Firefox crashes when starting

Firefox has been working fine until a couple of days ago. I cannot start Firefox at all now even in Safe Mode. As soon as I click to start Firefox I get the Crash Reporte… (xem thêm)

Firefox has been working fine until a couple of days ago. I cannot start Firefox at all now even in Safe Mode. As soon as I click to start Firefox I get the Crash Reporter each time I try to start Firefox.

My Crash ID: bp-1bb519d8-ea46-4cdf-85b5-ac3312151004

Crash Report: AvailablePageFile: 4136968192 AvailablePhysicalMemory: 1582690304 AvailableVirtualMemory: 4137361408 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 336920576 BreakpadReserveSize: 67108864 BuildID: 20150929144111 CrashTime: 1443976420 Email: kteinc@gmail.com InstallTime: 1443911622 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 85 StartupTime: 1443976420 SystemMemoryUsePercentage: 59 Throttleable: 1 TotalPageFile: 7892844544 TotalPhysicalMemory: 3947364352 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 41.0.1

This report also contains technical information about the state of the application when it crashed.

Đã được hỏi bởi kteinc 4 năm trước

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Firefox crashes

Firefox crashes on startup. Krasch-ID: bp-4db49d66-9186-41a2-bfee-706f52150922 Message: Vi är ledsna Firefox har stött på problem och kraschat. Vi ska försöka återställa… (xem thêm)

Firefox crashes on startup.

Krasch-ID: bp-4db49d66-9186-41a2-bfee-706f52150922

Message: Vi är ledsna

Firefox har stött på problem och kraschat. Vi ska försöka återställa dina flikar och fönster vid omstart.

För att hjälpa oss att diagnostisera och lösa problemet kan du skicka oss en kraschrapport.

Đã được hỏi bởi lansen 4 năm trước

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Firefox crashes

Hi, FF crashes at start-up This is the latest crash report id: Crash ID: bp-528cd8bf-685f-4f7c-9113-2d6df2151002 I've been using this PC and FF since a more than 5 years… (xem thêm)

Hi, FF crashes at start-up This is the latest crash report id: Crash ID: bp-528cd8bf-685f-4f7c-9113-2d6df2151002

I've been using this PC and FF since a more than 5 years. I leave the PC on overnight. This morning FF started crashing. Actions I took 1) restart PC 2) uninstall FF and install newest version => FF doesn't even start anymore 3) cleared winsock, ip4 and ip6 Reset WINSOCK entries to installation defaults: netsh winsock reset catalog Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and rebooted 4) installed Google Chrome - it doesn't crash

More information - PC = WIN 7 x64 - IE crashes too, but not at startup - previous version of FF also didn't crash at start up - Norton Internet Security 22.5.2.15

Many thanks for quick help

Anne-Mie Wauters

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Firefox crashes

Since I've updated, Firefox crashes on startup. I've followed all the different scenarios like re-installing, deleting certain files etc. but still end up with Firefox cr… (xem thêm)

Since I've updated, Firefox crashes on startup. I've followed all the different scenarios like re-installing, deleting certain files etc. but still end up with Firefox crashing. It does in fact run in Safe Mode and I took that opportunity to turn off all my add-ons. Didn't help. My guess is that Firefox is allergic to something on my laptop.

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