Diễn đàn hỗ trợ Firefox

A colleague of mine had Firefox logged in with a Mozilla account, before their computer needed to be reset, we checked and Firefox said Synchronisation was on and last succeeded 1 second ago. We proceeded to undertake the reset, but after logging back into the same Mozilla account, none of the bookmarks returned, nor did any saved addresses, passwords or browser history.

I was wondering if there is absolutely anything that we can do, or whether someone at Mozilla are able to check the account just in case?

I'm fearing the worst, and partially expecting it, but wanted to log here for sanity's sake, just in case.

Many thanks Ben

Stop with the codes since I am logged in on both devices. Used Firefox for years and years. You are about to lose a loyal client I think I've put in codes/ passwords in 4 different places just to sync my laptop and phone.

HI All Recently purchased a laptop and want to have FF sync with my desk top. I am signed in to both devices with the same account and have checked all settings on both and they are identical. Why are they not syncing?

I'm not given the choice to STAY LOGGED IN and every time the system logs me out, I'm going through the motions of restoring my bookmarks. Isn't there a way Mozilla could fix this by allowing the bookmarks to be restored to the last login or give the user the choice to stay logged in? Better yet, DO BOTH. You know your the ONLY web browser that I've ever used that fails to do this. I'm sure their are dozens of programmers that could spend 30 minutes coding this into program. A few lines of code or a HOOK to fix this.

I stopped using Firefox on my desktop and began using Edge until it was necessary to have a Microsoft account for it to fully function. Then and only then I returned to Firefox.

Help us out here people. This is a real "rock in the shoe" issue.

Download FF install sign-in > said success then show warning

``` Are you sure you want to sign in to sync?

A different user was previously signed in to sync on this computer. Signing in will merge this browser’s bookmarks, passwords and other settings with xxxx@gmail.com ````

Press continue, the pop-up still appear and the sign-in was false positive.

FF version : 156.0 (64-bit)

Hello,

I have been facing an issue that I want to completely delete all of the bookmarks associated with Mozilla Firefox. Manually deleting them works temporarily, however, they return to the bookmarks bar upon reinstalling Firefox and logging on to my account

I have already tried deleting my Mozilla account completely and used RevoUninstaller to delete all and any Firefox files from my system (done this to one of my computers). Still, the bookmarks return when I reinstall Firefox and log in to my account. I have also tried not syncing with other browsers, and the bookmarks still return when I log in to the Firefox account.

This persistence is annoying, because I really would like my bookmarks data from Firefox to be completely wiped out, but it seems that they are returning even upon account deletion (I created a new account using the same old e-mail).

Could someone please help me with this issue?

Hello,

For some reason, when I try to sync all my stuff from my desktop Win 11 firefox/duckduckgo system, to my new Win 11 laptop, the only option I can get is to sync with a mobile device.

I had no trouble doing this some months ago with another laptop, but this time I cannot find how to do this after trying for over an hour . . . . . .

Has anything been changed that won't allow syncing with another 'big' device, please?

Hello,

I discovered that my android application was no more synced. I follow the procedure until Firefox must normally send me a code to my email address. The address indicated is correct but i never get this code. I try this 2 or 3 times before contacting you. Could you help me and verify if this process is well working ?

Regards

Why is it when I'm not signed in to my Firefox accounts on both my laptop computers or syncing is turned off, do my Icons change from say Facebook icon to world Globe Icon (Default).

Computer 1 has Facebook Icon(Water Landscape) Computer 2 has the World Globe for Facebook Icon. (M&M Candy)

When I delete World Globe Icon on #2 and replace it with Facebook Icon, it switches my Icon on #1 to the World Globe Icon. Also, it changes the alignment of my Icons on my desktop as well, rearranges them, put it in a different spots. This has never happened before for over 8 years, now all of a sudden, here we go and I am not sure how to stop this.

I logged into firefox on new computer and synched but none of my bookmarks or passwords showed up -- what can I do to restore? Can I import them from iphone? Note that my old computer doesn't work, so I can't import files from it yet.

Hello,

1. sync
2. widgets

Unfortunately, not all settings are synchronised when I sync my settings through my connected Firefox/Mozilla account.

For example, the following `about:config` preference is not saved:

`browser.newtabpage.activity-stream.widgets.system.enabled = true`

In addition, several settings from the regular Settings menu are not synchronised either, including:

- Start page settings - The custom ordering of search engines under **Search** - The option to NOT save payment methods & addresses - The option to NOT automatically trust installed certificates - secure DNS over HTTPS (DoH) activated with provider & fallback behaviour set

This is frustrating because I have to go through all the settings again after syncing. In some cases, the behaviour also seems inconsistent—for example, the checkbox for automatically trusting installed certificates does not always retain its selected state (sometimes it is unchecked[desired] and on other occasions it is checked).

Could you please investigate whether these settings are intended to be synchronised and, if so, why they are not being saved?

A reliable sync feature should reproduce the desired configuration consistently, including all stable settings—or, at a minimum, clearly document which settings are excluded from synchronisation.

Best wishes, RaphiQ

I believe I got an automatic update to Version 154.0 yesterday on my Windows 11 laptop. When I opened Firefox after the update I got stuck

My Bookmarks appear to still be available, but my passwords are gone. The passwords are still available on my iPhone and iPad

I have tried syncing to no avail.

I need my passwords. How can I get them back?

why did firefox delete most of my shortcuts on my old pc after i synced with my new laptop and how do i get them back. I am a senior of 71 yrs not a computer tech.this just screwed everything up for me!HELP!!

Recently I had to install a new windows, and I signed in to my Firefox account and found all the data from the previous windows including the open tabs, I could find them from "Tabs from other devices".

But now can't find them any more, although that device name is still there in my account page, under " connected services", please advise.

I am trying to sync my Firefox from my old laptop (Windows 10) to a new laptop (Windows 11) Mozilla sends verification code to my email, but my email is so slow that by the time this code arrives it already expired. a) Can verification code be sent to my phone? b) if not, how can I increase the time allowed for imputing the verification code to wait until I receive the code?

Hi, I need help retrieving my Saved passwords, Bookmarks and History. I have recently changed my mobile phone and Laptop. I've logged in on both items. I can't find my password, its clean. I can only see the visited sites that were on my new mobile, but nothing from my old laptop even after login and Sync