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Two incompatible firefox windows occur at once.

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks t… (xem thêm)

So I downloaded Firefox and logged in expecting my bookmarks to carry over after I "sync'd" it, however the did not. So I went to my old pc and did the export bookmarks thing and imported it to the new pc.

Now.. I have all my bookmarks and everything appears great. Except whenever I open a link from say my work it opens a Mozilla window that doesn't have my bookmarks. When I try to combine the windows It doesn't let me. I am also scared of losing access to the Mozilla with my bookmarks as I work from home using those. (the desktop shortcut to Mozilla opens the one without all my work)

In the attached screenshot things to note, the bookmark bar available on left isn't there on the right. Additionally in the taskbar (bottom) it shows Mozilla in two distinctly separate icons. When two Mozilla windows are open, they share the same icon on the taskbar, these do not, which leads me to believe I have two incompatible versions existing next to each other.

Đã được hỏi bởi swampert180 1 tuần trước

Đã được trả lời bởi jscher2000 - Support Volunteer 1 tuần trước

Lost Tabs Sent Between Devices

I have sent a number of tabs from Firefox on my phone to Firefox on my laptop. Despite phone Firefox saying they had been sent, the tabs never arrived on my laptop's Fire… (xem thêm)

I have sent a number of tabs from Firefox on my phone to Firefox on my laptop. Despite phone Firefox saying they had been sent, the tabs never arrived on my laptop's Firefox. Where did they go? How do I get them back? I closed the tabs on my phone already; sending them to my laptop was part of cleaning house on my phone.

Đã được hỏi bởi adrienne-davidson 2 tuần trước

Update by Firefox and now Passwords missing

I tried contacting Mozilla Customer Service, but there is absolutely no way to do it. You customer service leaves much to be desired. You updated your unstable system. … (xem thêm)

I tried contacting Mozilla Customer Service, but there is absolutely no way to do it. You customer service leaves much to be desired.

You updated your unstable system. It did the update, but now my saved passwords are missing. If your system deletes the passwords, what kind of safety do users of Firefox are guarantee? If this issue is not resolved, I will leave and delete your browser NEVER to use it again. In addition, I created a Firefox account long time ago to supposedly have my passwords secure. At this point all the passwords are missing. What security is your system providing?

Đã được hỏi bởi jcmena830 1 tháng trước

Trả lời lần cuối bởi Terry 2 tuần trước

Cannot get into proper Firefox account to sync

I had to make a separate account just to post here but last night I was going through a lot of stress with computer issues, and had to semi-reset windows (lost all my pro… (xem thêm)

I had to make a separate account just to post here but last night I was going through a lot of stress with computer issues, and had to semi-reset windows (lost all my programs, still have other files), I wasn't thinking straight and forgot to back up anything for my Firefox account and I have been trying passwords all day and I still cannot get in. It's gotten to the point where the Firefox Accounts login page asks me to give it a code from my email, I give it said code and the passwords still incorrect. If I can give it codes from my email, why can't I log in through my email or anything else?

I cannot reset the password because I would lose hundreds of saved passwords that I had stored in Firefox along with important bookmarks. I need to know if there is any way I can recover my account without losing my data, because I cannot afford to lose it at all.

Đã được hỏi bởi nolynthememerlol 2 tuần trước

Trả lời lần cuối bởi Dropa 2 tuần trước

I messed up my sync by removing all the devices

Before my PC reset (as I felt it got bugged, so I did a hard reset), I killed all the devices before even realizing it and now my sync is not getting the addons extension… (xem thêm)

Before my PC reset (as I felt it got bugged, so I did a hard reset), I killed all the devices before even realizing it and now my sync is not getting the addons extensions and the bookmarks which I saved for 2 whole years. Please help.

Đã được hỏi bởi Twilight Star 2 tuần trước

Trả lời lần cuối bởi Dropa 2 tuần trước

Primary account email required for sign-in

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-… (xem thêm)

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-mail address, but that address is old and now gone.

I can't log into FF with the old account because it wants to send a confirmation e-mail (to an address that no longer exists). So my main e-mail address is now blocked from being used with FF.

I had to create a new e-mail address just to create an account to post this, but I really want to be able to use my normal e-mail address so I can use sync. Does anyone know how I can do this, or are any admin people able to help me fix this?

Đã được hỏi bởi spacelem 3 tuần trước

Trả lời lần cuối bởi Dropa 2 tuần trước

Lost add-ons and bookmarks etc....

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks… (xem thêm)

HI, Yesterday (Sunday) i backup everything using the sync option. Restarted my computer with a fresh install of windows. Mow when i can to sync again, all of my bookmarks and add-ons etc have gone? Why? Please Help!!!!! Regards Dave

Đã được hỏi bởi Bobski2000 3 tuần trước

Trả lời lần cuối bởi James 2 tuần trước

I tell it to sync, it never does. Stored information is now years old, can't update.

I need to create a new profile because I am having problems, the old one appears to be corrupt. I need to keep all my extensions, settings, history, tabs, bookmarks, etc.… (xem thêm)

I need to create a new profile because I am having problems, the old one appears to be corrupt. I need to keep all my extensions, settings, history, tabs, bookmarks, etc.

So from the profile that has all the settings, I tell Firefox Sync to sync. It says it's syncing.

Then I quit Firefox, open with the profile manager, create a new blank profile, and sign into Firefox Sync using the same Firefox Account.

Within a few minutes, sync completes, and my new browser profile is exactly like an old copy of firefox that I deleted maybe 5 years ago. All my old extensions, tabs, everything.

I need to sync my CURRENT Firefox so I can restore a clean profile to it. Not restore a setup from a copy I deleted years ago.

I've tried this process about 4 times now and the result is always the same. Firefox sync does NOT see my current tabs, extensions, bookmarks, settings, anything. It keeps the ones from years ago no matter what.

I don't want to delete my firefox account and start a new one because it will cause me to lose access to all my forum comments.

Đã được hỏi bởi Zatukp 3 tuần trước

Trả lời lần cuối bởi cor-el 3 tuần trước

I don't see any of my settings or bookmark after switching to a new device

My laptop needed a refresh and all data needed to be erased. Thinking Firefox has synced all my bookmarks and settings I happily reset my laptop but now I just installed … (xem thêm)

My laptop needed a refresh and all data needed to be erased. Thinking Firefox has synced all my bookmarks and settings I happily reset my laptop but now I just installed Firefox again and logged in but there is no settings, no bookmark! What happened to the bookmarks? Is syncing really reliable?

Đã được hỏi bởi mohammad.norouzivarkaneh 3 tuần trước

I don't see any of my settings or bookmark after switching to a new device

My laptop needed a refresh and all data needed to be erased. Thinking Firefox has synced all my bookmarks and settings I happily reset my laptop but now I just installed … (xem thêm)

My laptop needed a refresh and all data needed to be erased. Thinking Firefox has synced all my bookmarks and settings I happily reset my laptop but now I just installed Firefox again and logged in but there is no settings, no bookmark! What happened to the bookmarks? Is syncing really reliable?

Đã được hỏi bởi mohammad.norouzivarkaneh 3 tuần trước

Trả lời lần cuối bởi Damon 3 tuần trước

new computer want my mozilla bookmarks, etc. from my previous laptop

I downloaded firefox to my new laptop and signed in and last time I did this all my bookmarks, passwords, etc. were on the new laptop. It is not letting me do it and I d… (xem thêm)

I downloaded firefox to my new laptop and signed in and last time I did this all my bookmarks, passwords, etc. were on the new laptop. It is not letting me do it and I don't have firefox on my Iphone

Đã được hỏi bởi mlawler 3 tuần trước