Diễn đàn hỗ trợ Firefox

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - 15 mins. They show the "Gah! Firefox just crashed. Please tell us what you were doing", and the box to return the data to Mozilla. With Restore This Tab at the bottom.

I always send you these reports but in about a year, the problem remains the same. Nothing has improved, I never hear back from you. Two different PCs, two different OSs, constant reports, no improvement. Why do I never hear from you? Why does this problem continue endlessly? I'm wasting my time sending you the reports. You take no notice. If you do, why does the problem continue and why do I never hear from you?

hi, i genuinely have no idea why this is happening because it started crashing all of a sudden and it doesnt happen mid-use, i cant use it at all and restarting firefox just results in another crash and so on. what am i supposed to do??

Report ID bp-95091d37-c494-4311-8775-1a76c0250403 bp-addc6e16-4448-4bb6-a138-069a20250403 bp-7026e822-607b-4446-a1b2-4c21d0250403 bp-59f055bd-78b7-4bf2-8943-ad97b0250403 bp-a8e97dab-0819-4708-9756-6d0160250403 bp-097a4c74-2ec6-476a-bdb2-7fe0e0250403 bp-00056c92-2624-47bb-9280-ae5f40250403

I have a user that gets this crash report when trying to use certain sites like ebay and fidelity investments. Brand new PC, updated drivers, all fresh software installed. Very basic.

AdapterDeviceID: 0x25b2 AdapterDriverVersion: 32.0.15.7283 AdapterSubsysID: 18791028 AdapterVendorID: 0x10de Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:137.7.0,default-theme%40mozilla.org:1.4.1,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 29719490560 AvailablePhysicalMemory: 25527115776 AvailableVirtualMemory: 138522406883328 BackgroundTaskMode: 0 BuildID: 20250327043313 CPUMicrocodeVersion: 0x12c ContentSandboxCapable: 1 ContentSandboxLevel: 8 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1743705704 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1743700048 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows Hardware Compatibility Publisher":["umppc19409.dll","CsXumd64_19409.dll"],"Mozilla Corporation":["xul.dll","firefox.exe","gkcodecs.dll","nss3.dll","freebl3.dll","softokn3.dll","mozglue.dll","lgpllibs.dll"],"Microsoft Windows":["explorerframe.dll","sapi.dll","wscapi.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","Windows.Security.Integrity.dll","PCShellCommonProxyStub.dll","linkinfo.dll","devenum.dll","twinapi.dll","dataexchange.dll","wpnapps.dll","deviceaccess.dll","SensorsNativeApi.V2.dll","SensorsApi.dll","mfcore.dll","Windows.System.Launcher.dll","Windows.StateRepositoryPS.dll","wshbth.dll","nlansp_c.dll","winrnr.dll","NapiNSP.dll","OneCoreCommonProxyStub.dll","Windows.ApplicationModel.dll","SensorsUtilsV2.dll","ktmw32.dll","wininet.dll","WTDSENSOR.dll","directmanipulation.dll","dbgcore.dll","mfplat.dll","RTWorkQ.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","iertutil.dll","mscms.dll","Bcp47Langs.dll","CompPkgSup.DLL","textinputframework.dll","AudioSes.dll","windows.staterepositoryclient.dll","MMDevAPI.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","windows.staterepositorycore.dll","srvcli.dll","ondemandconnroutehelper.dll","mf.dll","npmproxy.dll","PortableDeviceTypes.dll","CoreUIComponents.dll","wsock32.dll","rasadhlp.dll","avrt.dll","propsys.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","netprofm.dll","taskschd.dll","FWPUCLNT.DLL","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","winmm.dll","CoreMessaging.dll","webauthn.dll","secur32.dll","wtsapi32.dll","uxtheme.dll","winnsi.dll","version.dll","directxdatabasehelper.dll","dxgi.dll","DXCore.dll","dwmapi.dll","resourcepolicyclient.dll","dbghelp.dll","windows.storage.dll","winsta.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","rsaenh.dll","kernel.appcore.dll","winhttp.dll","ntmarta.dll","sspicli.dll","mswsock.dll","CRYPTBASE.dll","cryptsp.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","bcrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","ucrtbase.dll","crypt32.dll","KERNELBASE.dll","WinTypes.dll","msvcp_win.dll","win32u.dll","bcryptPrimitives.dll","wintrust.dll","gdi32full.dll","imm32.dll","msctf.dll","advapi32.dll","combase.dll","setupapi.dll","msvcrt.dll","sechost.dll","SHCore.dll","imagehlp.dll","oleaut32.dll","shell32.dll","ole32.dll","psapi.dll","kernel32.dll","ws2_32.dll","shlwapi.dll","clbcatq.dll","nsi.dll","rpcrt4.dll","gdi32.dll","user32.dll","ntdll.dll"],"Citrix Systems, Inc.":["CtxWebAuthnHook.dll","Citrix.Hdx.WebAuthnProtocol.dll","CtxMFPlugin64.dll","PicaDdApi64.dll","CtxWsApi64.dll","PicaWsApi64.dll","CxInjIme.dll","Citrix.Hdx.Seamless.Hooking.dll","ShellHook.dll","PicaWtsHook.dll","SCardHook.dll","FullScreenHook.dll","MfApHook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140_1.dll","VCRUNTIME140.dll"]} NimbusEnrollments: backgroundupdate-enable-unelevated-installations-rollout-3-release:enabled,product-insight-telemetry-via-server-knobs-rollout-release:control-rollout,upgrade-spotlight-rollout:treatment,address-autofill-desktop-pref-release-rollout:enable-address-autofill,encrypted-client-hello-fallback-mechanism:control,fx-accounts-ping-release-rollout-2:control,disable-ads-startup-cache:control,us-review-checker-rollout-v3:treatment-a,us-rollout-compact-layout-thumbs-updown:rollout,unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133:control,long-term-holdback-2025h1-growth-desktop:delivery,fx-view-discoverability-2025-rollout:treatment-b,default-ui-experiment-logo-in-corner-rollout:logo-in-corner,certificate-transparency-desktop-rollout:certificate-transparency-enforced,fox-doodle-multi-action-cta-2025-rollout:treatment-a,ai-chatbot-rollout-in-the-old-sidebar:treatment-d,pdf-annotations-highlight-treatment-b-rollout:treatment-b,crlite-rollout:rollout,mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only:treatment-d,https-upgrades-fallback-time-bugfix:rollout,onboarding-set-up-checklist-windows-rollout-march:treatment-branch,new-onboarding-experience-experiment-phase-1-windows:control,pdf-annotations-signatures-ab-experiment:control,persist-search-term-rollout-phase-1:control-rollout Notes: Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0xa780, AdapterSubsysID2: 18791028, AdapterDriverVersion2: 32.0.101.6078FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1743705686 SubmittedFrom: Client SystemMemoryUsePercentage: 24 TelemetryClientId: d5931f57-29c2-4c0d-83be-01c3597f48a5 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250327043313","version":"137.0","vendor":"Mozilla","displayVersion":"137.0","platformVersion":"137.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32455,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":3476},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA 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C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvdwwi.inf_amd64_1ebfcf86c736b66a\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.7283","driverDate":"3-14-2025","GPUActive":true},{"description":"Intel(R) UHD Graphics 770","vendorID":"0x8086","deviceID":"0xa780","subsysID":"0c8c1028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.6078","driverDate":"9-13-2024","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"defaultCSSScaleFactor":1,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":null,"antispyware":null,"firewall":null}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"US","browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"media.gmp-gmpopenh264.lastInstallStart":1743700081,"media.gmp-gmpopenh264.lastDownload":1743700081,"media.gmp-gmpopenh264.lastUpdate":1743700081,"media.gmp-widevinecdm.lastInstallStart":1743700081,"media.gmp-widevinecdm.lastDownload":1743700081,"media.gmp-widevinecdm.lastUpdate":1743700081,"media.gmp-manager.lastCheck":1743700097,"media.gmp-manager.lastEmptyCheck":1743700097,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dlsource":"mozorg","dltoken":"cbe7e563-c8a2-46c9-9a0c-f939ea8ac516","experiment":"%2528not%2Bset%2529","medium":"%2528direct%2529","source":"%2528not%2Bset%2529","ua":"edge","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-1-d","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-1-d&q="}},"profile":{"creationDate":20181,"firstUseDate":20181},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":20174,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form 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auto","userDisabled":false,"appDisabled":false,"version":"1.4.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20181,"updateDay":20181},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2025h1-growth-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"new-onboarding-experience-experiment-phase-1-windows":{"branch":"control","type":"nimbus-nimbus"},"pdf-annotations-signatures-ab-experiment":{"branch":"control","type":"nimbus-nimbus"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"product-insight-telemetry-via-server-knobs-rollout-release":{"branch":"control-rollout","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"address-autofill-desktop-pref-release-rollout":{"branch":"enable-address-autofill","type":"nimbus-rollout"},"encrypted-client-hello-fallback-mechanism":{"branch":"control","type":"nimbus-rollout"},"fx-accounts-ping-release-rollout-2":{"branch":"control","type":"nimbus-rollout"},"disable-ads-startup-cache":{"branch":"control","type":"nimbus-rollout"},"us-review-checker-rollout-v3":{"branch":"treatment-a","type":"nimbus-rollout"},"us-rollout-compact-layout-thumbs-updown":{"branch":"rollout","type":"nimbus-rollout"},"unified-api-for-spocs-and-top-sites-controlled-rollout-for-release-133":{"branch":"control","type":"nimbus-rollout"},"fx-view-discoverability-2025-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"default-ui-experiment-logo-in-corner-rollout":{"branch":"logo-in-corner","type":"nimbus-rollout"},"certificate-transparency-desktop-rollout":{"branch":"certificate-transparency-enforced","type":"nimbus-rollout"},"fox-doodle-multi-action-cta-2025-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"ai-chatbot-rollout-in-the-old-sidebar":{"branch":"treatment-d","type":"nimbus-rollout"},"pdf-annotations-highlight-treatment-b-rollout":{"branch":"treatment-b","type":"nimbus-rollout"},"crlite-rollout":{"branch":"rollout","type":"nimbus-rollout"},"mozilla-vpn-in-private-browsing-treatment-d-rollout-en-only":{"branch":"treatment-d","type":"nimbus-rollout"},"https-upgrades-fallback-time-bugfix":{"branch":"rollout","type":"nimbus-rollout"},"onboarding-set-up-checklist-windows-rollout-march":{"branch":"treatment-branch","type":"nimbus-rollout"},"persist-search-term-rollout-phase-1":{"branch":"control-rollout","type":"nimbus-rollout"}}} TelemetryProfileGroupId: 2d402427-2e67-4e24-8111-97e4d026d28a TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: f0024485-7300-4991-96cf-f0e9f8e7b69f Throttleable: 1 TotalPageFile: 39399960576 TotalPhysicalMemory: 34031251456 TotalVirtualMemory: 140737488224256 URL: https://digital.fidelity.com/prgw/digital/login/full-page UptimeTS: 176.53215 UtilityProcessStatus: Running Vendor: Mozilla Version: 137.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Not a tech person. I prefer Firefox (Safari is working). 137 was loaded automatically on 4/1 . It was working on 3/31. It keeps crashing. No pics come up with text on first screen, then it crashes, don't get to a web site. I have tried I think all the options listed on various mozilla help pages from Troubleshooting mode, Refresh, etc etc.

I've seen a recommendation about loading an earlier version of Firefox. If this is a good idea - Where would I get one? Any reccs for this OS on which one to try?

Are there other pages I should look at for ideas?

I'm getting constant crashes with my browser getting the crash reasons EXCEPTION_ACCESS_VIOLATION_READ EXCEPTION_BREAKPOINT

bp-ca567c36-1525-4fea-a203-726240250403

bp-3d0504eb-70ae-4fd2-ba61-2d00b0250403

bp-9ac6b23d-8845-41f0-ac77-ff48c0250403

bp-a27c0adb-29f0-42e3-af96-fdc2b0250403

bp-a0c9a1be-a9a8-4401-8914-6e5c70250403

Bonjour, Vidéo downhelper pour lequel je suis abonné ne fonctionne plus depuis les dernières mises jours. Pourriez-vous m'indiquer, s'il vous plait, ce qu'il faut faire pour rétablir sa fonctionnalité (il reste de couleur blanche et n'est plus actif ) ? Merci d'avance Cordialement

Every so often while using firefox, my mouse will suddenly not respond to clicking, both from my laptop and my mouse. My cursor on screen is still able to move however, and my laptop keys are also still functional. Is this due to me having a couple of profile windows open at the same time, or another reason?

Hi everyone, I've been experiencing a persistent issue where my Firefox (Windows 10) randomly crashes or closes. I recently noticed that this always happens when a JSON file appears in the following directory: C:\Program Files\Mozilla Firefox\distribution The strange thing is that this file shouldn't even be there, as this is my personal computer and it is not managed by any organization. I have already tried deleting or renaming the file, but after a seemingly random period, it gets recreated automatically. Here’s what I have tried so far, without success: - Deleting/renaming the file - Checking the registry at HKEY_LOCAL_MACHINE\Software\Policies\Mozilla\Firefox (but the "Mozilla" folder does not exist there) - I have never used any third-party antivirus software (only Windows Defender) Does anyone have an idea where this file might be coming from or how I can prevent it from being recreated? I’m not very tech-savvy, so I would greatly appreciate simple explanations or step-by-step instructions. Thanks in advance for any help!

Anytime I post or comment on Facebook and use FB emojis, FireFox crashes. (they also take forever to load and show up in posts, comments, etc) I've done the clear cache, etc, as in past suggestions, but doesn't help. I have no issues with using FB emojis in Chrome.

This Morning when I tried to login as normal Firefox cam up with a crash report, so I restarted my Windows 10 think this would send the report but it came up again, and every time I tried to start, and every time I try to sign in it say can't sign in due to unknown Error, and I can't get into my emails, so I will not be able to see your replies until you have fixed the problem, Please help me ASAP.

After total crash to a black screen, when it rebooted, the display does not fill the screen. I have tried clicking the expand box on the top right corner. Everything is oversized and doesn't reduce by using Ctrl minus. Help

Ok, I have been at this for hours and not getting 2 far. My firefox has worked beautifully for years then all of a sudden it will not load pages. There is all sorts of info on the net to address this issue and I have tried many of the suggestions but I am not a computer head so it is a struggle sometimes. - I have been through the 'Trouble Mode' path = problem persists Any help greatly appreciated

Hi, for some reason firefox has begin crashing this past week, when I'm on Soundcloud and I press the play button. Today it also crashes when I try to by a bus ticket on Flixbus.dk, this has not happened before.

I looked up the troubleshooting page concerning crashes and I tried to go on the sites in troubleshoot mode, it still crashes.

I have the reports here: bp-df051f75-8783-417f-98c1-f75b90250325

bp-c87b457c-be5c-409a-87cf-ad9f30250325

I believe the first one is for Soundcloud, the second one is for Flixbus.

Thank you!