Diễn đàn hỗ trợ Firefox

I am trying to create a separate, standalone Mozilla account using my work email address, but I am stuck in an account routing loop after deleting it as a secondary email from my personal account.

I added my work email as a secondary email to my personal Mozilla account long time ago, 4 days ago deleted the secondary email from my personal account settings to register it as a separate account instead.

Attempted to sign up at accounts.firefox.com, but the system automatically routes the email to the Sign In screen instead of the Sign Up screen. I encountered Error messages entering a password on the Sign-in screen displays: "Primary account email required for sign-in".

Then requesting a password reset displays: "Unknown account".

Troubleshooting Already Tried:

Tried signing up in Private/Incognito windows across multiple browsers (Firefox, Chrome).

Waited over 72 hours for the system cache to clear, but the sign-in page still routes the address as an existing account.

Can you please escalate this to the Mozilla Accounts operations team to clear or purge the stale secondary email mapping for work email in the sign-in lookup index.

I will provide the email upon request

I purchased a new Apple laptop, a MacBook Neo, & need to import bookmarks from my old MacBookAir to the Neo. No success thus far after going to Mozilla article "Sync bookmarks...." & following those instructions.

I am in China and do not seem to be able to connect to the Mozilla Firefox VPN, to access my gmail (and other features). When I try to turn it on, I get a message: "Could not connect to VPN: Try again in a few minutes" I did this many times. Should I continue trying or is it hopeless?

Thank you

Sometime in the last week or two, every page starts with a banner that says "you must sign in to the internet to continue". I'm already/always signed in. On those few occasions when I click on the network login link (rather than clicking X to dismiss this dangerous and wrong banner), it shows a very dangerous site and says that site is prohibited. (As it should be.) So why is the banner demanding that I log in (forcing me to click X to dismiss it)? This feels like your site has been compromised, that some malicious actor is forcing this prompt on every page. (And even after I click X to dismiss it, it reappears 10-15 minutes later.

Hi, I've accidentally created a new profile and I totally didn't know what was happening as I've had this internet browser setup for years and didn't even remember creating a profile. That's why I ended up deleting all profiles thinking that's how to get things back to how they were but now everything is gone, years worth of saved bookmarks, passwords etc. It only happened recently and I have not restarted my laptop, not emptied the bin folder etc. Is there any way to recover my profile? I'm on a Mac.

I am building a game that uses the canvas. Since the last update a lot of images are not displaying. I have always used Firefox to test the game and never had a problem. Test on other browsers have no problem. I have tried on localhost and on a live server. I have fingerprinting turned off.

I moved bookmarks from old mac to new mac so I can visit all my websites. However no user names and passwords load on the new mac. I hit sync over and over and nothing happens. Thx in advance for your help.

how do I get rid of these annoying webpages that appear automatically when Firefox or it's adblocker has updated? it's like advertising for an app I already use the whole time.

thank you, blue

Good evening, the built-in VPN has not been working for a week, when enabled, NO sites open and the message "could not connect to the VPN" pops up, the browser is blocked completely, what to do?

I'm getting popup ads that open a new page after I punch a link I hit the link and an unrelated page comes up inn addition to the link I intended to open. It even does that when I click on an email. Is there a way for me to stop this? This was happening before I upgraded to the version I'm on now.

Facebook pages will not load. I need specific detailed instructions how to do this. Dyslexia makes it difficult to process written directions. I want to disable adblockers and other extensions to allow Facebook to load pages.

When I first start up Firefox this populates the address box http://search.anysearchmanager.com/?hsypt=iima&pub_id=3000&affid=A0X7K_set_bfr_H. this is also accompanied with a warning that this is a possibly compromised site. If it is a bad site why does it show up when I open Firefox? HOw do I make it go away?

Why safari can open https://thiswebsiteisipv6only.com/

whlie newst FF for Mac give only error message ?????? yea i have Ipv6 adress !