Diễn đàn hỗ trợ Firefox

Hello, Login into my firefox account works on Android but, with the same username and password, fails on Windows 11 with the error message " Something went wrong..." I would appreciate getting your help to fix this issue. Thank you and regards.

Hi,

I have tried to sync between my two computers, but it did not work out well:

e.g when I click on ‘show more bookmarks (>>)’ on the right side of the screen (next to Other Bookmarks) I get - Firefox is not responding and I have to click on

-> Close the program.

If I click on -> Wait for the program to respond - Firefox never responds! And before I click on -> Close the Program - my keyboard input is totally erratic!

This occurs on both computers! - what can I do…..

I have therefor on the computer I want to be on the receiving end:

- deleted: History, Downloads and Tags and All Bookmarks - Cleared browsing data and cookies - Closed all open tabs

And now I am Signed in with Syncing; ON - on both computers again.

But I have not checked any of the check-boxes in ‘Manage sync…’ - ‘Manage what syncs on all your connected devices’ i.e. Bookmarks, Passwords, settings, History, Payment methods, Open tabs, Add-ons

Why is there no check-box tag groups!

What do I have to do on my SOURCE compute and on the DESTINATION computer for - a one way sync of everything?

Best regards, Einar

PS,

After Signing in I was presented with the following, and I chose Not Now

Sync your Firefox experience View your saved passwords, tabs, browsing history and more — across all your devices. Select an option to continue:

- I already have Firefox for mobile Start your sync now if you already have Firefox on your mobile device. 

- I don’t have Firefox for mobile Download Firefox on your mobile device, then start your sync.

Not now

I'm using the vertical tabs feature. I also tried enabling the "Expand sidebar on hover" option, which minimizes the side bar, and only expands it when you hover on it.

Issue: I have a lot of open tabs, and I'm usually working with the ones at the bottom of the list. When the bar minimizes the scroll position resets back to the beginning. So, every time I want to select a tab, I have to scroll back down, which makes this feature very hard to use.

Expected behavior: After the vertical bar minimizes, and I hover again, it should keep the scroll position.

i attached a pic when i put my curser on the firefox icon in my task bar.... i changed my device while ago... previous device show windows not the all tabs... can i fix it... i searched everywhr in settings but i couldnt find any thing related to it....

Today (06/12/2025) upon opening a new tab, Firefox slid the new option of uploading a custom picture to apply to the background. Tried the new feature, now I can not find the setting that allows me to change the picture. I read the thread "Customize your wallpapers". The instructions are as follows; You can personalize your Firefox New Tab page by adding one of the available wallpapers. Follow these steps:

  1. In the right corner of the New Tab page, click the gear IG settings icon.
  2. In the customization panel, under the Wallpapers section, you will see different categories like Solid colors, Abstract and Photographs.

       Click the category you prefer. For example, selecting Abstract will show a variety of abstract designs. 

The problem I have is the customization panel is no where to be seen, I have click on EVERYTHING possible, it is not in my settings, why? How do find this?

Why have ratings of reviews on Amazon disappeared and how do I restore that feature? I do not see a price tag in the upper righthand corner. I'm running Firefox on a PC w/Windows 10.

I have just restarted my computer following installation of updated software. I find that Firefox has lost all my bookmarks. Are they stored somewhere, and if so how can I recover them?

I updated firefox, and all my addons and sign ins are gone now. Search history and tabs remained intact. It also created a folder on my desktop, but I'm not sure how do I "extract" my old data from it.

I would like to know what happened to all of my bookmarks I had when I opened my firefox, nothing is there and I can't seem to find out how to restore them.. what ever you have done to firefox, mozilla I hate to say I don't like it at all.. thanks

When I last tried to buy with Google stored debit card from my bank the transaction was blocked by the presence of a four-month old phone number. I have updated several weeks ago to my current telephone number and address. Yet the new number is not there, instead the old number is not helping me.

05/20/2025 twitch streams stopped working, image disappeared, sound is there. Also working videos that are on twitch, not streaming. In windows 10 everything works.

I have set my account to "Don't delete any messages", because I frequently want to reread a deleted message in my Trash folder. However, when I go into my Trash folder to search for a deleted message, I am finding that messages older than a certain date have disappeared, although I've done nothing to permanently delete them. For example, today everything older than May 3 is gone. What can I do to prevent this?

thanks, CW

Hello. I just have a general question. I have read about it a little but I get mixed info. Some say yes, some say no.... So, is it possible to get a virus or malware or any of that spyware stuff on mobile phones like you can on a computer? Particularly Android phones. They have all these anti-virus apps and stuff you can download saying they're designed specifically for Android mobile devices but then I have read articles that say that the Android operating system is not the same as, let's say, a Windows PC operating system so it's not possible to download spyware onto it. I'm just curious and appreciate any info. Thank you!!

I discovered that I cannot sync with my google account protected from 2FA.

In detail:

1. Numbered list item showing something went wrong page when I am trying to login from (about:preferences#sync);
2. Numbered list item Login successful with another account not protected by 2FA

Note that:

1. Numbered list item cookie allowed;
2. Numbered list item using newest version;
3. Numbered list item protection set to standard;
4. Numbered list item tried to reinstall firefox

but none of them are successful.

I have also confirm that:

1. Numbered list item the account is able to sign in from other platform from mozilla(it's the account I'm using now)
2. Numbered list item there's no (significant) error logged from the F12 console

full F12 message here: ``` GET https://accounts.firefox.com/post_verify/third_party_auth/callback?context=oauth_webchannel_v1&entrypoint=preferences-reverify&action=email&service=sync&client_id=5882386c6d801776&response_type=code&access_type=offline&scope=https://identity.mozilla.com/apps/oldsync+profile&state=Y3UDr2_XIlwjqswEnyjs1g&code_challenge=d3K0xaJKqskxM0DZJugMDgEvVMbgLGmKSuKn0fvK9kM&code_challenge_method=S256&keys_jwk=eyJjcnYiOiJQLTI1NiIsImV4dCI6dHJ1ZSwia2V5X29wcyI6W10sImt0eSI6IkVDIiwieCI6IklnQUFGX0dWSUhtQnQxczdGU1Nya3FFMTZZQ2lZb0FxSFF1R2RoNlJnMmciLCJ5IjoiLU1Gb0VvY0tMU1VVY1dqVlhEeWVkWFUyaEF2N1p3d093akNRUV9wVDhoZyJ9 [HTTP/3 200 143ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/css/main.47bc55cc.css [HTTP/2 200 OK 0ms]

GET https://cdn.accounts.firefox.com/settings/prod/query-fix.js [HTTP/2 200 0ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/js/main.e5e8b95eb0758054510f.js [HTTP/2 200 0ms]

sentry-config-builder Object { msg: "Config setting for sentry.dsn specified, enabling sentry for env prod!" } config-builder.ts:49:9 sentry-config-builder Object { msg: "sentry targeting: prod" } config-builder.ts:63:9 XHRPOST https://accounts.firefox.com/nimbus-experiments [HTTP/3 200 148ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/static-asset-manifest.json [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/zh-TW/main.92b0a10b.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/zh-CN/main.61fb087e.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en-GB/main.948aff3a.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en/main.ca2a17d4.ftl [HTTP/2 200 0ms]

XHRGET https://cdn.accounts.firefox.com/settings/prod/static/locales/en-CA/main.105631bd.ftl [HTTP/2 200 0ms]

XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 148ms]

GET https://accounts.firefox.com/favicon.ico [HTTP/3 200 0ms]

XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 144ms]

webchannel WebChannelMessageToContent { target: Window, isTrusted: true, detail: {…}, srcElement: Window, currentTarget: Window, eventPhase: 2, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, … } console.ts:40:19 webchannel WebChannelMessageToContent { target: Window, isTrusted: true, detail: {…}, srcElement: Window, currentTarget: Window, eventPhase: 2, bubbles: false, cancelable: false, returnValue: true, defaultPrevented: false, … } console.ts:40:19 XHRPOST https://graphql.accounts.firefox.com/graphql [HTTP/3 200 143ms]

XHRGET https://api.accounts.firefox.com/v1/totp/exists [HTTP/3 200 142ms]

GET https://cdn.accounts.firefox.com/settings/prod/static/media/moz-logo-bw-rgb.af4ff126cf0c81ef136dc2542f4a5e30.svg [HTTP/1.1 200 OK 0ms] ```

Hello! Today, suddenly, a video player disappeared on the Twitch streaming service (see screenshot), but the stream sound is playing. I tried clearing Firefox data and later reinstalled the browser completely - didn't fix the problem. I installed two versions (115.17.0esr and 115.23.1esr) because I thought the problem was an update. Both versions of the browser have a problem. In another browser, this problem is missing, Twitch is working! Operating system Windows 7 Pro SP1. Can you please tell me how to solve this problem?