Hiển thị các câu hỏi được đánh dấu: Xem tất cả các câu hỏi
  • Đã giải quyết

Wrong Scaling with HiDPI Screen on Linux

Dear Technical Support, I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor. I'm having issues with the text and graphi… (xem thêm)

Dear Technical Support,

I'd like to report a problem which affects the rendering of websites in Firefox with a HiDPI monitor.

I'm having issues with the text and graphics of web pages, that are often mismatched or misaligned, with text being too large compared to graphical elements. See the enclosed pictures for an example; as you can see, this happens also on your website. Also, I've noted that pages (and plugins) appear to be "shrinked" as opposed to when viewed on Chrome, where they are shown to their true size.

Setting ui.textScaleFactor=100 and tweaking with layout.css.devPixelsPerPx did not change much. I must admit that I find this behavior quite strange, since HiDPI monitors have been around for more than a decade, and especially considering that this did not impact my experience with Firefox on Windows, using the same monitor and machine.

I hope to find an effective solution to this problem and look forward to your reply. Please let me know if I can be of any help in this matter.

Best regards, Federico

Được hỏi bởi Federico 3 ngày trước

Được trả lời bởi Federico 3 ngày trước

Firefox 119.0 Video Streaming Issues

I am running Firefox 119.0 on Linux and am unable to stream video on many sites. I have tested a few sites, and the only site that actually works for streaming video is … (xem thêm)

I am running Firefox 119.0 on Linux and am unable to stream video on many sites. I have tested a few sites, and the only site that actually works for streaming video is YouTube. The others either say 'Source Error' or just load forever.

Things I have tried:

  • Accepting cookies (via site exception)
  • Turned off Enhanced Tracking Protection for the site that won't stream video
  • Turned off pop-up blocker
  • Enabled auto-play of video and audio on the site
  • Checked for updates of Firefox (but there are none available)
  • Launched Firefox in Troubleshooting mode with all extensions and customizations disabled, but this makes no difference

At this point, after doing some online research and trying everything I can think of, I'm really out of ideas.

I would appreciate any suggestions or information anybody has.

Thank you

Được hỏi bởi Matt 3 ngày trước

Lần cuối trả lời bởi zeroknight 2 ngày trước

  • Đã giải quyết

Can't pin extensions to the toolbar using the extension button

Hello folks According to Firefox help pages, pinning an extension to the toolbar should work as follows: "Click the extensions button (jigsaw puzzle Fx109ExtensionsButt… (xem thêm)

Hello folks

According to Firefox help pages, pinning an extension to the toolbar should work as follows:

"Click the extensions button (jigsaw puzzle Fx109ExtensionsButton icon) in the toolbar to open the extensions panel. Each extension in the panel has a menu button with a gear Fx91GearIcon icon. You can use this menu button to manage those extensions."

The extensions button doesn't seem to work like that for me. When I click the Extensions button I get several buttons (Recommendations, Extensions etc) on the left side of the page as in the first image attached (Firefox1).

If I then click the Extensions button I get to the Manage Extensions page, and if I then click the 3 dots (...) button on (say) Proton Pass I don't get a Pin to Toolbar option and clicking the Manage option opens the Proton Pass Details page (see image Firefox2) - none of the buttons on the any of the pages offers a Pin to Toolbar option.

Those extensions that are pinned to the toolbar, such as Adblock Plus ( see Firefox2 image), got pinned during installation and not by using the extensions button. Currently I seem to have no way of interacting with any extension via the extensions button.

Could be I'm doing something silly but any suggestions would be appreciated.

Regards Ken

Được hỏi bởi kenliz 3 ngày trước

Được trả lời bởi jscher2000 - Support Volunteer 3 ngày trước

problem non solved

Hello, I've already contacted you because of a problem that I encounter with the functioning of my browser that cracked without explanation. The problem was that I was wo… (xem thêm)

Hello, I've already contacted you because of a problem that I encounter with the functioning of my browser that cracked without explanation. The problem was that I was working on inpravate navigation and I can't find back the internet pages that I was watching. I don't know if there is a possibility to reach them back and I'm afraid I'll can't get them if I turn my computer of.

I need a quick answer because I'm afraid that my computer could crash because it's lit since a while.

Thank you for your answer.

Được hỏi bởi queiroz_eva 3 ngày trước

Cookie-deletion and blocking fails for this site.

I'm using the current Firefox-ESR for Linux x86_64. Under Settings > Privacy and Security > Cookies and Site Data > Manage Exceptions, I blocked http:174.138.51… (xem thêm)

I'm using the current Firefox-ESR for Linux x86_64. Under Settings > Privacy and Security > Cookies and Site Data > Manage Exceptions, I blocked http:174.138.51.92 and https:174.138.51.92 several weeks ago. But Manage Data shows 10 cookies last used 45 minutes ago, and Remove Selection for these cookies fails (incidentally retaining the "last used" value), even when repeated multiple times as fast as I can mouse the select, then Remove Selection, then Save Changes then Manage Data .

How can I delete these cookies and site data? And why does it fail for this site and this site only? And how can I block them permanently, short of black-holing that site in /etc/hosts?

Được hỏi bởi cjcoats 4 ngày trước

Firefox messed up display

I am using Firefox on Linux. Version is showing as 114.0.2 when I do firefox --version. The display in the Firefox windows is completely messed up. Can't show what I mean… (xem thêm)

I am using Firefox on Linux. Version is showing as 114.0.2 when I do firefox --version. The display in the Firefox windows is completely messed up. Can't show what I mean as I probably can't get a screenshot. Is this to do with hardware accelerated video? These messages appeared when I tried it from the command line: "[GFX1-]: glxtest: libEGL missing methods for GL test Missing chrome or resource URL: chrome://global/skin/icons/warning-16.png" It starts and then has very high CPU. I had to reboot. I may have added something to the config in the past, using the GUI, but can't remember what I did, maybe to do with the hardware acceleration, thinking I could try seeing if it would work. I tried a few things adding these lines to a user.js file in the profile folder (something I found online):

"user_pref("browser.preferences.defaultPerformanceSettings.enabled", false); user_pref("layers.acceleration.disabled", true");

This has not helped. Is there anything else I can do?

Được hỏi bởi brian05 6 ngày trước

Lần cuối trả lời bởi brian05 4 ngày trước

  • Đã giải quyết

Sync does not work on any device

I have never managed to get Firefox Sync to work on my devices, I don't know why. I don't get an error message saying it failed or why it failed. I run Firefox on desktop… (xem thêm)

I have never managed to get Firefox Sync to work on my devices, I don't know why. I don't get an error message saying it failed or why it failed. I run Firefox on desktop (Linux) and Android, both always updated to the latest version.

My use case is simple, I just want my mobile Firefox to have all the bookmarks I have on desktop already.

On Android, when I go to my account settings it says "Las synced: never". Clicking the "Sync now" button does absolutely nothing.

On Desktop I go to Settings - Sync, press the Sync button. It appears to work, though no feedback is ever provided.

When I go to about:sync-log, on desktop, finally an error is shown. It seems to attempt to connect to https://sync-765-us-west-2.sync.services.mozilla.com/1.5/207352084/info/collections and fails. Manually going to the URL also fails on both desktop and mobile. Entire log below

1709188645048 Sync.LogManager DEBUG Flushing file log 1709188645050 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188645050 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188645052 Sync.LogManager DEBUG Log cleanup threshold time: 1708324645052 1709188645052 Sync.LogManager DEBUG Done deleting files. 1709188684156 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1709188684156 FirefoxAccounts DEBUG fxa_status received 1709188684156 FirefoxAccounts DEBUG service: sync 1709188684156 FirefoxAccounts DEBUG is private browsing: false 1709188684291 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:loaded 1709188684291 FirefoxAccounts WARN Unrecognized FxAccountsWebChannel command: fxaccounts:loaded 1709188690370 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:pair_preferences 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690446 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188690496 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709188767104 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1709188767104 FirefoxAccounts DEBUG getOAuthToken enter 1709188767104 FirefoxAccounts TRACE getCachedToken returning cached token 1709188767104 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1709188767104 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1709188767361 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1709188768376 Sync.RemoteTabs INFO Generating tab list with filter 1709188768377 Sync.RemoteTabs INFO Final tab list has 0 clients with 0 tabs. 1709188991788 FirefoxAccounts ERROR Pairing channel error: Error: WebSocket unexpectedly closed(resource://gre/modules/FxAccountsPairingChannel.sys.mjs:3599:20) JS Stack trace: FxAccountsPairingChannel</_setupListeners/<@FxAccountsPairingChannel.sys.mjs:3599:20 1709189210399 FirefoxAccounts DEBUG FxAccountsWebChannel message received: fxaccounts:fxa_status 1709189210400 FirefoxAccounts DEBUG fxa_status received 1709189210400 FirefoxAccounts DEBUG service: 30b11ae57025e70b 1709189210400 FirefoxAccounts DEBUG is private browsing: false 1709189279244 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189285734 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189303334 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189310511 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189312578 Sync.SyncScheduler DEBUG Network link status changed to "changed". Offline?: false 1709189527477 FirefoxAccounts DEBUG FxAccountsProfileClient: Requested profile 1709189527477 FirefoxAccounts DEBUG getOAuthToken enter 1709189527477 FirefoxAccounts TRACE getCachedToken returning cached token 1709189527477 FirefoxAccounts DEBUG getOAuthToken returning a cached token 1709189527477 Services.Common.RESTRequest DEBUG GET request to https://profile.accounts.firefox.com/v1/profile 1709189527975 Services.Common.RESTRequest DEBUG GET https://profile.accounts.firefox.com/v1/profile 304 1709189534135 Sync.Service DEBUG User-Agent: Firefox/123.0 (Linux x86_64) FxSync/1.125.0.20240219145322.desktop 1709189534135 Sync.Service INFO Starting sync at 2024-02-29 06:52:14 in browser session 1LYtwG18bBEH 1709189534135 Sync.Service DEBUG In sync: should login. 1709189534135 Sync.Service INFO User logged in successfully - verifying login. 1709189534135 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709189534135 Sync.SyncAuthManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1709189534135 Sync.Status DEBUG Status.login: error.login.reason.network => success.status_ok 1709189534135 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1709189534135 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1709189534136 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1709189538030 Sync.Resource WARN GET request to https://sync-765-us-west-2.sync.services.mozilla.com/1.5/207352084/info/collections failed: [Exception... "The connection was established, but no data was ever received" nsresult: "0x804b0014 (NS_ERROR_NET_RESET)" location: "<unknown>" data: no] No traceback available 1709189538030 Sync.Service DEBUG verifyLogin failed: [Exception... "The connection was established, but no data was ever received" nsresult: "0x804b0014 (NS_ERROR_NET_RESET)" location: "<unknown>" data: no] No traceback available 1709189538031 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.network 1709189538031 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1709189538031 Sync.Status DEBUG Status.login: error.login.reason.network => error.login.reason.network 1709189538031 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1709189538031 Sync.ErrorHandler ERROR Sync encountered a login error 1709189538032 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1709189538032 Sync.SyncScheduler DEBUG Next sync in 3600000 ms. (why=schedule) 1709189538034 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.network(resource://services-sync/service.sys.mjs:1041:15) JS Stack trace: onNotify@service.sys.mjs:1041:15 1709189538034 Sync.Service DEBUG Not syncing: login returned false. 1709189538035 FirefoxAccounts TRACE not checking freshness of profile as it remains recent

Được hỏi bởi Cosme Benito 4 ngày trước

Được trả lời bởi jonzn4SUSE 4 ngày trước

  • Đã giải quyết

Linux save dialog limitations

I've just tried to save something from firefox on linux(Manjaro KDE) and was baffled that there doesn't seem to be a way to manually enter the path and navigate to it in … (xem thêm)

I've just tried to save something from firefox on linux(Manjaro KDE) and was baffled that there doesn't seem to be a way to manually enter the path and navigate to it in the save dialog. In addition to that, there are many locations missing and I can't seem to find a way to add new custom or favorites ones either.

All that combined means it was impossible to save my file directly to a network location, which is something I very often need to do. It just seems insane for such a basic feature to be missing and I've found a 4 years old thread about it meaning nothing has been done to fix this since? https://support.mozilla.org/en-US/questions/1279125

The only way I can see would be to mount the network path(not a good solution for one offs) and navigate to it(a symlink can make it closer to one of the existing shortcut but still annoyingly require more clicks) every time but that's very tedious since most of my saving is on a specific server drive.

Được hỏi bởi SamKook 6 ngày trước

Được trả lời bởi jonzn4SUSE 6 ngày trước

Sync not working due to a downed server

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see : Sync.Resource WARN GET request to https://sync-788-us-west-2.s… (xem thêm)

For now one week, I cannot sync my browser using Firefox sync. When checking the logs, I always see :

Sync.Resource WARN GET request to https://sync-788-us-west-2.sync.services.mozilla.com/1.5/208380794/info/collections failed: [Exception... "The connection was refused" nsresult: "0x804b000d (NS_ERROR_CONNECTION_REFUSED)" location: "<unknown>" data: no] No traceback available

I have tested on multiples wifi network and mobile data and still the same error. After checking, it seem that this server is down, and I don't know were to report this.

Is this the right place to report this or is it a thing I can do to fix that ?

Thanks

Được hỏi bởi cfouche3005 6 ngày trước

Lần cuối trả lời bởi jonzn4SUSE 5 ngày trước

credit card option on security settings

The credit card save/auto-fill option seems to have disappeared from the settings on Firefox. I previously had it set to 'off', but when there was an issue recently I fou… (xem thêm)

The credit card save/auto-fill option seems to have disappeared from the settings on Firefox. I previously had it set to 'off', but when there was an issue recently I found the option was gone - although the about:config was still showing credit card options. Has this option been removed from Firefox now?

Được hỏi bởi izne 6 ngày trước

Lần cuối trả lời bởi izne 6 ngày trước

  • Đã giải quyết

colorfore theme

How can I restore a previous theme? I had a "colorfore" theme that Mozilla offered a few years ago set up in Firefox. It was perfect! I could see everything clearly with … (xem thêm)

How can I restore a previous theme? I had a "colorfore" theme that Mozilla offered a few years ago set up in Firefox. It was perfect! I could see everything clearly with my aging eyesight.Then one of my synced computers needed a new Linux OS installation so I signed out of sync on that machine. Installed the new OS. When I started Firefox the first time I signed into sync. I got my history, bookmarks and bookmark bar, but no custom colors. Now my computer at work has its colors reset to the out of box colors too. I have lost the colorfore colors I have been using for several years now. How can I get the colorfore colors back? Thank you for your attention in this matter. I love Firefox, use it exclusively and contribute to Mozilla. Gregg Scholfield

Được hỏi bởi Gregg Scholfield 6 ngày trước

Được trả lời bởi cor-el 6 ngày trước

Azure DevOps unusable in Firefox

Hello, I'm using Firefox as my default browser for a while now (10+ years) and I'm getting frustrated with this issue when using Azure Devops. Comments don't load at all … (xem thêm)

Hello, I'm using Firefox as my default browser for a while now (10+ years) and I'm getting frustrated with this issue when using Azure Devops. Comments don't load at all and most pages take a long time to load if they load at all. Various features also take a long time to load or don't work at all (examples include adding a reviewer, referencing a story with #, etc.). Anyone else experience this?

It works well for maybe an hour, and after a couple of days it makes no sense anymore.

Now I'm using firefox containers with a container only for Azure Devops and seems working better but ... Curious thing is that it pops up and asks for credentials periodically every 5 or 10 minutes. Well, unless the boxes are already filled up with the credentials.

Thanks,

Được hỏi bởi leo87 3 tuần trước

Lần cuối trả lời bởi leo87 1 tuần trước

  • Đã giải quyết

Firefox not preventing sleep

Hello, I have a problem with Firefox on Linux, doesn't seem to be distro specific as I've tried Manjaro/Ubuntu/Neon, when using KDE in that when listening to music on Yo… (xem thêm)

Hello,

I have a problem with Firefox on Linux, doesn't seem to be distro specific as I've tried Manjaro/Ubuntu/Neon, when using KDE in that when listening to music on YouTube music my computer will go to sleep after the elected time. On KDE you can see which applications are preventing sleep and/or screen lock, other applications are listed here but not Firefox.

When playing a video everything works as expected.

I would investigate myself, but I don't know where to start so if someone can point me in the right direction or offer any insights?

Currently using: KDE Neon KDE 6.0 Kernel 6.5.0-21 Wayland

Được hỏi bởi dclark16 6 ngày trước

Được trả lời bởi zeroknight 6 ngày trước

Update from tar.bz2 files extracted

Ark extracted Version 119 files into /home/Downloads/Firefox/Firefox. I tried ./update from the BASH command line, but didn't know which argument(s) to add to that comman… (xem thêm)

Ark extracted Version 119 files into /home/Downloads/Firefox/Firefox. I tried ./update from the BASH command line, but didn't know which argument(s) to add to that command. I'm hoping to update Firefox 78.14 ESR to a recent version, whether ESR or not. Thanks for your help.

Được hỏi bởi lee.hinkleman 1 tuần trước

Lần cuối trả lời bởi jonzn4SUSE 6 ngày trước

How to allow for self signed certificates?

Hi, I'm developing web app. I created and set up ssl auth for localhost with self signed cert. When I hit my endpoint with firefox I see: Secure Connection Failed … (xem thêm)

Hi,

I'm developing web app. I created and set up ssl auth for localhost with self signed cert.

When I hit my endpoint with firefox I see:


Secure Connection Failed

An error occurred during a connection to localhost:8081. SSL peer cannot verify your certificate.

Error code: SSL_ERROR_BAD_CERT_ALERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.


How to disable security in FF so I can test my endpoint?

Được hỏi bởi Krzysztof Łempicki 1 tuần trước

  • Đã giải quyết

Using system wide proxy setting in Linux

I have the HTTP_PROXY, HTTPS_PROXY and FTP_PROXY (and their lowercase counterparts) exported and then the firefox binary is started from the shell script. The settings in… (xem thêm)

I have the HTTP_PROXY, HTTPS_PROXY and FTP_PROXY (and their lowercase counterparts) exported and then the firefox binary is started from the shell script. The settings in firefox say it will 'Use system proxy settings'. Nevertheless I do not see the proxy being used as I can not access the web pages that need the proxy. The 'about:config' also does not show that firefox picked up any proxy related information from the shell environment.

I know the proxy address is correct because if I use brave browser instead of firefox (same shell script that launches brave) I can reach the web pages behind the proxy as expected.

Được hỏi bởi hinko.kocevar 1 tuần trước

Được trả lời bởi TyDraniu 1 tuần trước

  • Đã giải quyết

Firefox Bookmarks toolbar disappears as soon as any website selected

This issue has arisen on Firefox for Linux Mint (my current version is 123.0 (64bit)). I like Firefox, and I like its bookmarks toolbar, and have used it for many years,… (xem thêm)

This issue has arisen on Firefox for Linux Mint (my current version is 123.0 (64bit)). I like Firefox, and I like its bookmarks toolbar, and have used it for many years, but there seems to be a new bug introduced today:- The bookmarks toolbar is present and correct when I start Firefox, but now it disappears as soon as I select any bookmark, or if I enter any web address or if I open a new tab. The [View >Toolbars > Bookmarks Toolbar > Alway Show] option is already selected, but the toolbar is no longer visible. If I click on it again, the bookmarks toolbar reappears (or I can restart Firefox, and this will also restore the toolbar). But the toolbar now disappears as soon as I use the browser in any way, and so is currently not really of practical use, as it needs constant restoring. Hope you can help resolve this. Many thanks in advance

Được hỏi bởi pxr1377 1 tuần trước

Được trả lời bởi cor-el 1 tuần trước

  • Đã khóa

this forum board

Locking this thread, please continue here: [/questions/1440721] Can someone please tell me how to answer questions asked, in emails to me, receoved from support helpers. … (xem thêm)

Locking this thread, please continue here: [/questions/1440721]
Can someone please tell me how to answer questions asked, in emails to me, receoved from support helpers. In ~6 emails received so far, my only response option looks like clicking the "Mark It as Solved" button...I can't see how to answer, for example, that I'm using Debian Buster, with KDE. Also, jonzn4SUSE asked me to "see screenshot" of his SUSE distribution, but I can't see that image, nor a file attachment. Thanks again.

Được hỏi bởi lee.hinkleman 1 tuần trước

Is ff123 unstable?

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignore… (xem thêm)

With first boot after installing ff223, my HP laptop failed, insisting internal had does not exist. Internal had is 1/2 gig, external had is 2 gig, but completely ignored now. No thumb drive or alternate device recognized. Laptop has Linux Mint 64 but.

Được hỏi bởi cmdr.ronald 1 tuần trước

Lần cuối trả lời bởi jonzn4SUSE 1 tuần trước

cursor stopped indicating clickable elements after update to 123

After the update to version 123 the cursor in Firefox (Linux version) stopped indicating clickable elements. I tried the solution mentioned in https://support.mozilla.o… (xem thêm)

After the update to version 123 the cursor in Firefox (Linux version) stopped indicating clickable elements.

I tried the solution mentioned in https://support.mozilla.org/en-US/questions/1434156 but no luck.

Please advise.

Được hỏi bởi kornelis 1 tuần trước

Lần cuối trả lời bởi kornelis 1 tuần trước