Diễn đàn hỗ trợ Firefox

So I just picked up a new laptop (ASUS Vivobook 16x), and everything is fresh on it. Additionally, this only affects some video content in Firefox, with Edge browser unaffected. In brief, what is happening is that within a couple hours of having the browser open, certain video content stops working, specifically Twitter/X videos just spin, YouTube previews stop working, and videos continually load. Netflix videos continue to work, but hover previews stop functioning. I even check the 'Stats for Nerds' on YT and it shows 0 KB network activity in Firefox.

I've tried every basic action I can think of:

• Turning off extensions (only use Ublock and Bitwarden)
• Browser Refresh (x3)
• Reverting from 120.1 to 120.0, and now 199.0.1
• Clearing the browser cache
• Reinstalling NVidia and Intel Drivers
• Running in Safe Mode

Only by doing a refresh or completely closing/opening the app gets videos to function again. This doesn't affect the old laptop or my desktop, which makes me think it's a rogue driver--but then why would Edge function without error over the same period of time?

Are there any settings to play with in the browser that can help diagnose?

So I've noticed that after putting my computer to sleep, upon return Firefox will be unable to load any videos from seemingly any site. The temporary solution to this is to reset my computer as sign offs, locks or returning to sleep do not clear the issue. I've tested on different browsers/sites and can confirm that this is exclusive to firefox. I have booted firefox in troubleshoot mode, cleared my history and given the sites time to load with no luck on any of them.

Is there a solution to this?

Hello Firefox Community,

I hope this message finds you well. I am reaching out regarding my website (Mazterizes), and I am keen to ensure its optimal performance and compatibility with the Firefox browser.

I have noticed "https not valid" when accessing my website through Firefox, and I would appreciate any insights or suggestions on how to address this issue. Additionally, I would like to ensure that my website adheres to best practices for compatibility with Firefox.

If anyone has experience or expertise in troubleshooting compatibility issues or has insights into Firefox-specific optimizations, I would greatly appreciate your input.

Thank you in advance for your time and assistance.

Got a problem on two separate computers: Mozilla Crash Reporter keeps popping up when Firefox is not even running. I'm guessing that my antivirus avast is interfering with the update service. I'm I right or wrong? Otherwise, does anyone know how to interpret this? This is the report:

AdapterDeviceID: 0x6818 AdapterDriverVersion: 27.20.20903.8001 AdapterSubsysID: 25541458 AdapterVendorID: 0x1002 AvailablePageFile: 23509377024 AvailablePhysicalMemory: 4957573120 AvailableVirtualMemory: 138522866925568 BackgroundTaskMode: 1 BackgroundTaskName: backgroundupdate BlockedDllList: BuildID: 20231116134553 CPUMicrocodeVersion: 0x2f ContentSandboxCapable: 1 ContentSandboxLevel: 6 CrashTime: 1701389728 GpuSandboxLevel: 1 HeadlessMode: 1 InstallTime: 1701135841 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Avast Software s.r.o.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows":["ondemandconnroutehelper.dll","twinapi.dll","wscapi.dll","NapiNSP.dll","pnrpnsp.dll","wshbth.dll","winrnr.dll","ktmw32.dll","wsock32.dll","webauthn.dll","wininet.dll","dbgcore.dll","Windows.UI.Immersive.dll","iertutil.dll","Windows.Globalization.dll","DWrite.dll","srvcli.dll","urlmon.dll","BCP47mrm.dll","winmm.dll","TextInputFramework.dll","InputHost.dll","Windows.UI.dll","Bcp47Langs.dll","icm32.dll","FWPUCLNT.DLL","rasadhlp.dll","winhttp.dll","npmproxy.dll","ColorAdapterClient.dll","mscms.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winnsi.dll","dbghelp.dll","twinapi.appcore.dll","WindowManagementAPI.dll","version.dll","netprofm.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","gpapi.dll","dxgi.dll","rsaenh.dll","ntmarta.dll","IPHLPAPI.DLL","winsta.dll","dnsapi.dll","netutils.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","gdi32full.dll","ucrtbase.dll","KERNELBASE.dll","bcrypt.dll","wintrust.dll","win32u.dll","crypt32.dll","msvcp_win.dll","cfgmgr32.dll","bcryptPrimitives.dll","kernel32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","rpcrt4.dll","user32.dll","advapi32.dll","sechost.dll","nsi.dll","psapi.dll","shell32.dll","msctf.dll","setupapi.dll","SHCore.dll","ole32.dll","ws2_32.dll","msvcrt.dll","gdi32.dll","combase.dll","imm32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","freebl3.dll","nss3.dll","osclientcerts.dll","nssckbi.dll","mozglue.dll","softokn3.dll","gkcodecs.dll","lgpllibs.dll"]} MozCrashReason: Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread. Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 403195 ShutdownProgress: xpcom-shutdown-threads ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1701389663 SubmittedFrom: Client SystemMemoryUsePercentage: 42 Throttleable: 1 TotalPageFile: 30027948032 TotalPhysicalMemory: 8553111552 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 658.43255 Vendor: Mozilla Version: 120.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

XPCOMSpinEventLoopStack: default: nsThread::WaitForAllAsynchronousShutdowns useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Our IT specialist at UW-Madison is stumped and suggested I reach out to Firefox. He was helping me troubleshoot why Firefox keeps saying it's sending a code to verify my account, but I never receive the code. He has added the "accounts" email to my contacts and I don't know what else to do or try. Any ideas from the community? I need my bookmarks after upgrading to Windows 11 and can't imagine trying to recreate them all.

System: MacOS 13.5 Hardware: Apple M1 Max Firefox version: 116.0.1 about:support / Media Audio Backend: audiounit-rust Codec Support Information: Codec Name Software Decoding Hardware Decoding H264 Supported Unsupported AAC Supported Unsupported Opus Supported Unsupported Vorbis Supported Unsupported Wave Supported Unsupported

Having a problem with an mp3 content on all sites. In console I can see error: Error Code: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) Details: Error no decoder found for audio/mpeg

The same error shows when starting firefox from terminal: [Child 1234, MediaDecoderStateMachine #1] WARNING: Decoder=11dddc400 Decode error: NS_ERROR_DOM_MEDIA_FATAL_ERR (0x806e0005) - Error no decoder found for audio/mpeg: file /builds/worker/checkouts/gecko/dom/media/MediaDecoderStateMachineBase.cpp:166

It seems like not a system problem, because I can open and listen an mp3 files in quicktime. And chrome browser also not having any problems playing an mp3 content.

Firefox installed with dmg downloaded from site, but also tried install with brew - same result. The problem occurs in incognito mode too.

I am experiencing an extraordinarily strange issue. I have reinstalled windows on to new SSD drive to troubleshoot and I have verified the problem is apparently Starfield+Firefox=problems. Specifically, when I run starfield it corrupts something in windows and prevents my Web Browsers from working forever afterward until I run system restore. I have done this 3 times now. As soon as I run Starfield, Mozilla Firefox starts crashing tabs and crashing on opening quickly and repeatedly. I have used system restore to restore my system on the new HD and it fixes Firefox. But when I run Starfield again, Mozilla becomes corrupted. I was using Mozilla Firefox because my Edge and Chrome won't run without status_access_violations every 5 to 10 minutes. But Mozilla Firefox ran flawlessly since June 2022 until I opened starfield. Aside from this, my PC is reliable, fast and stable. Starfield itself runs flawlessly and smooth in Ultra-Detail. I have a Core-I7 7700K, an RTX 2080 Super and 16gb of Gskill 3200 DDR4 ram on a Gigabyte GA-X170-SLI-CF motherboard. I DO NOT overclock any components as I prefer system reliability. Also I have had starfield since the early access release last Thursday August 31st and have been fighting my computer ever since with fresh windows installs on blank hard drives trying to fix this. I have run out of options. I am writing this to you on my Office Laptop as it doesn't have browser issues. Please route this report to the appropriate support personnel, thank you!

Edit, I also tried 3 different pairs of 8GB G-Skill DDR4 ram sticks. I have also tried the other channel. I am pretty sure its not the ram. If anything something with the motherboard, or possibly I need a bios update after some random windows update. I have seen that before too. But I am more looking for what variable could the 2 programs be sharing that opening one perma-bugs the other until a system restore is run.

Edit 2, Reply from Bethesda was that they seem to have closed the request with the comment "Thank you for your feedback.". As I said they didn't have any options to report a bug they create in a 3rd part program.

Firefox uses too much memory, sometimes 20GB on a 32GB Windows machine. It's usually one or two threads which are hogging incredible amounts of memory. This time I had about 30 tabs open.

Today I tried Firefox about:memory "Minimize Memory Usage" several times, and it was largely ineffective.

I did a "create memory dump file" of one 5+GB bloated thread using task manager, but can't find a way to upload the compressed archive with this report for analysis. Finding a way to report this issue was quite a challenge. It seems most help avenues are now missing/moved, and other reports of this type of issue are "Archived".

I tried killing the 2 bloated Firefox threads and checked for tabs which might be missing or malfunctioning. Everything continued to run normally while more than 10GB of memory was returned to system use. Leaving these bloated threads overnight doesn't improve anything, in fact I can often get up and find my machine is completely out of memory because Firefox consumed it all. My smallest machines have 16GB RAM.

These memory issues aren't new. I've been reporting them off and on for more than a decade. They get better for a few months after reporting, then they get bad again in a few more months. The battle to get memory leaks fixed is continuous while Firefox springs more leaks.

I'd like to give you the memory image I generated so you'll at least have some real data to look at and analyze for this report.

The attached task manager snapshot image is a very minor example of this issue. The numbers keep increasing like there are one or more large memory leaks.

What am I supposed to do about this new problem?

"XUL Runner This profile was last used with a newer version of this application. Please create a new profile." I did create a new profile. I have like 4 different profiles now from every time I've had to reinstall Firefox because it keeps crashing and freezing.

Firefox V102.0.1 up to date. Right click to open link in new tab - new tab is displayed, link is shown in new address bar, nothing is displayed in the window. Thoughts?

I've uninstalled and reinstalled Firefox multiple times, I've refreshed it, but tabs keep automatically crashing. Like, every new tab crashes immediately, the search bar is empty too.

I've tried troubleshoot mode and the tabs still crash. No extensions are running.

I can't sign into my account because that tab also crashes. The only thing that really works is opening settings.

There are no crash reports because FF is running but unresponsive due to tab issues.

Really annoyed because this happened randomly.

Whenever I change my VPN (not Mozilla VPN) status, Firefox will refuse to connect for something like 30 seconds then times out, leaving me with a blank screen. I have wait until that interval has passed before I can retry, otherwise it will repeat the freeze. This happens whenever I turn my VPN on/off or switch to a different VPN server. It happens only with Firefox. Chrome and my email client have no problems whatsoever. I think it's some kind of DNS caching problem within Firefox as the problem doesn't happen if I visit a site that I hadn't visited very recently. There's immediate response if I do that. I have DNS over HTTPS and secure DNS turned off in the settings, so it can't be those.

Anyone else have this problem? I wish there was some way to clear Firefox's DNS cache other than having to go into about:networking

I have been receiving the following error code 'PR_END_OF_FILE_ERROR' on several website on my Firefox browser. Sometime, not all the time, I get the same error message while trying to use YouTube, while other times the site loads but says that I am offline and no internet connection. I have done all of the fixes that they say to use online and nothing seems to work. YouTube will occasionally work but none of the thumbnails will show up. Then there are other site that work fine.

Firefox 120.0 on openSUSE Tumbleweed.

Google Maps (https://www.google.com/maps) results in CPU being pegged at 100%. No other tabs open. All I have to do is load the URL and do nothing else. This behavior is repeatable. CPU stays at 100% until tab is closed or browser is shut down. Sometimes the browser will hang and its PID has to be killed.

Offending process:

username 4501 4416 76 11:40 ? 00:05:13 /usr/lib64/firefox/firefox -contentproc -childID 1 -isForBrowser -prefsLen 27513 -prefMapSize 244227 -jsInitLen 228948 -parentBuildID 20231116134553 -greomni /usr/lib64/firefox/omni.ja -appomni /usr/lib64/firefox/browser/omni.ja -appDir /usr/lib64/firefox/browser {659a1e89-c5da-416d-b720-558c24187847} 4416 true tab

Yesterday Firefox started closing at random, sometimes instantly as soon as I open it. The crash dialog doesn't open, and if I go to about:crashes my most recent unreported crash is from 2019. Tried refreshing, reinstalling, completely wiping all profiles and starting fresh. If I use troubleshooting mode it won't open properly at all. I am at a bit of a loss, any ideas?