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  • Đã giải quyết

Shortcuts on homepage missing

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned ha… (xem thêm)

Hi, Since the last update for Mozilla on the laptop (updated on 6/Oct/2025 - version 143.0.4 (64-bit)), all the shortcuts to websites in Firefox homepage I had pinned have disappeared. Also I can't add new shortcuts. I already have shortcuts enabled in Settings>Home>Firefox Home Content>Shortcuts.

Does anyone know how to solve this?

Kind regards.

Bárbara O.

Được hỏi bởi Bárbara 5 tháng trước

Được trả lời bởi Denys 5 tháng trước

  • Đã giải quyết

I want to change my email address

I did use yahoo email for long time but now I want to switch to g mail address for my own protection and will keep my home address and will use my personal information a… (xem thêm)

I did use yahoo email for long time but now I want to switch to g mail address for my own protection and will keep my home address and will use my personal information as is not further changes.

Được hỏi bởi Jose Carrillo 5 tháng trước

Được trả lời bởi Jose Carrillo 5 tháng trước

  • Đã giải quyết

Since the last upgrade I have been having a problem with outlook.com/OWA signing in, need to keep clearing cookies

So I have had a favorite URL in Firefox for a decade or more https://www.outlook.com/owa to access outlook.com via web browser. Microsoft in Firefox only since the last … (xem thêm)

So I have had a favorite URL in Firefox for a decade or more https://www.outlook.com/owa to access outlook.com via web browser. Microsoft in Firefox only since the last upgrade does some weird looking and throws an error saying to try again later. If I delete my cookies for live.com and refresh the link it brings me to the sign in page where I can put in the email/password and it opens fine. If I close the window same thing happens and have to clear cookies, etc. Doesn't have the issue on Chrome or Edge, but thought I would make someone aware something odd is happening there. For now I just am using an alternate link https://outlook.live.com/mail/0/ and it comes up fine but it is not re authenticating again at that point.

Is there something I can do to avoid the error?

Được hỏi bởi shivaeb 5 tháng trước

Được trả lời bởi Ed 5 tháng trước

  • Đã giải quyết

My email account

Now that my browser is Firefox I cannot get to my email or anything else on my computer. What must I do??? At one point I was signing in to Mozilla Firefox and it said t… (xem thêm)

Now that my browser is Firefox I cannot get to my email or anything else on my computer. What must I do??? At one point I was signing in to Mozilla Firefox and it said that account already exists. This is very frustrating for an older geriatric. Please send me instructions to get back where I was. My present email address is [edited from public] @gmail.com.

Được hỏi bởi jmfuller7 5 tháng trước

Được trả lời bởi Paul 5 tháng trước

  • Đã giải quyết

Shortcuts Row(s) Disappeared

When v143 was released something happened to the shortcuts row(s). Regardless of refreshing efforts, rolling back versions, and searching the forums, there's no way to co… (xem thêm)

When v143 was released something happened to the shortcuts row(s). Regardless of refreshing efforts, rolling back versions, and searching the forums, there's no way to consistently get the shortcuts back. Sometimes they appear with a new browser instance, sometimes they don't. They don't appear with new tabs, and they don't stay when they do appear with a new browser. Grrrr. Please restore the shortcuts!

Được hỏi bởi joehiker7549 5 tháng trước

Được trả lời bởi Kiki 5 tháng trước

  • Đã khóa

picture in picture and serch settings

Since a recent version of Firefox was installed the picture in picture control does not work. I have unchecked the option but It still shows in YouTube etc. I know this c… (xem thêm)

Since a recent version of Firefox was installed the picture in picture control does not work. I have unchecked the option but It still shows in YouTube etc.

I know this can be disabled in about:config but I prefer not going there. I wonder if this will be corrected sometime, otherwise the setting option is pointless.

Another item: I have unchecked the search suggestions in settings but it makes no difference.

Input welcome.

Được hỏi bởi SuMo Bot 5 tháng trước

Lần cuối trả lời bởi Agent virtuel 5 tháng trước

  • Đã giải quyết

Сайты с сервисами Яндекс не открывает

Здравствуйте. Сайты с сервисами от компании Яндекс не работают - не грузятся. Пробовал почистить куки, перезагрузиться, не помогает. Открыл в новом приватном окне, все з… (xem thêm)

Здравствуйте. Сайты с сервисами от компании Яндекс не работают - не грузятся. Пробовал почистить куки, перезагрузиться, не помогает. Открыл в новом приватном окне, все заработало. В чём может быть дело? Работать в приватном окне - не удобно.

Được hỏi bởi Slolika 5 tháng trước

Được trả lời bởi Slolika 5 tháng trước

  • Đã giải quyết

Not able to unload all the tabs I've selected

I really appreciate this amazing new 'unloading' feature. It's just the function I need. However, I can't unload all the tabs I've selected. Only some of them are inactiv… (xem thêm)

I really appreciate this amazing new 'unloading' feature. It's just the function I need. However, I can't unload all the tabs I've selected. Only some of them are inactivated, and this problem occurs almost every time I choose a group of tabs.

Được hỏi bởi GraceToYou 5 tháng trước

Được trả lời bởi jonzn4SUSE 5 tháng trước

  • Đã giải quyết

Blue Search Bar

After the most recent update on the 17/09 my search bar is permanently stuck blue (screenshot attached). Any idea how to revert this back to the grey it was before. … (xem thêm)

After the most recent update on the 17/09 my search bar is permanently stuck blue (screenshot attached). Any idea how to revert this back to the grey it was before.

Được hỏi bởi j9993 5 tháng trước

Được trả lời bởi j9993 5 tháng trước

  • Đã giải quyết

Browser suddenly crashing when opening Slack

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliab… (xem thêm)

I've used Slack every day for the past decade, and Firefox has been my primary browser for some time now. I've never had an issue with the two, but now, Firefox is reliably crashing every time I attempt to open Slack.

I've tried clearing my cache both broadly and specific to Slack, with neither producing results. Even tried deleting all cookies on Firefox, which was a bit of a pain, and it was no help.

I did read up on some people encountering a similar issue that could be fixed by deleting the Slack entry in "about:serviceworkers," but this did not help here.

The only extension I'm running is uBlock Origin, which I've been running for probably as long as I've been using Firefox, and that has never presented an issue before either.

Would appreciate any help or advice on the matter.

Được hỏi bởi Jared 5 tháng trước

Được trả lời bởi Denys 5 tháng trước

  • Đã giải quyết

Bookmark backup methods

I know the system backs up bookmarks every day or so. I want to migrate all to a new PC. With a new Laptop it seems to have done so automatically, maybe through synchroni… (xem thêm)

I know the system backs up bookmarks every day or so. I want to migrate all to a new PC. With a new Laptop it seems to have done so automatically, maybe through synchronize feature, I am not sure how I did that . I normally export bookmarks to a external flash drive as HTML. Just did also to a .json file type cannot find how to do that. Which format and method will be best? Have all of the old PC backed up through Acronis full back up. Will that have the full Firefox program with the bookmarks?

Được hỏi bởi JJEULER 5 tháng trước

Được trả lời bởi George Kitsoukakis 5 tháng trước

  • Đã khóa

Search settings

I have unchecked search suggestions in settings but these still appear when I search in Firefox with Google (for which I have disabled trending searches). What is the po… (xem thêm)

I have unchecked search suggestions in settings but these still appear when I search in Firefox with Google (for which I have disabled trending searches).

What is the point of the setting if it doesn't work?

Được hỏi bởi SuMo Bot 5 tháng trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 5 tháng trước

  • Đã giải quyết

extra mouse buttons causing trouble

hi, I recently purchased a new wireless mouse and keyboard... and my only problem is that there are a couple extra buttons on my new mouse... roughly thumb position... an… (xem thêm)

hi, I recently purchased a new wireless mouse and keyboard... and my only problem is that there are a couple extra buttons on my new mouse... roughly thumb position... and are by default set to navigate backward and forward.... I'm running ubuntu linux... which results in accidentally clicking back midway through a video or podcast and losing my position more often than you'd expect... any idea how I might either reassign or disable them entirely on the software side of things? thanks. -dan

Được hỏi bởi dan 5 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 5 tháng trước