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Can I recover account data after reseting password?

I had issues login to my Firefox account, so I reset my password, which cleared my data with passwords and bookmarks. I later found where I stored my recovery key and wan… (xem thêm)

I had issues login to my Firefox account, so I reset my password, which cleared my data with passwords and bookmarks. I later found where I stored my recovery key and wanted to see if I can recover that data again.

Được hỏi bởi Brandon 10 giờ trước

Lần cuối trả lời bởi cor-el 6 giờ trước

Browser controlled by unknown organization

My firefox browser is controlled by an organization and I don't beong to an organization. I can't delete certificates that have authorization to change, block, reroute, … (xem thêm)

My firefox browser is controlled by an organization and I don't beong to an organization.

I can't delete certificates that have authorization to change, block, reroute, access my computer hard drive, you name it. Certificates that I do remove immediately reappear.

The authority certificates are from China, Russia, and many untrustworthy locations.

It happens in Firefox focus on my Android, Firefox on my computer and it appears the spyware has access to my hard drive and phone.

How do I fix this, and can you remove this organizarion from controlling my browser?

Thank you,

Elizabeth Kiggen

Được hỏi bởi Elizabeth Kiggen 2 ngày trước

Lần cuối trả lời bởi zeroknight 16 giờ trước

Can't clear autosuggest

I've been having issues with the websites that I commonly go to no longer appear on the autosuggest list. Websites I haven't gone to for ten years appear when I type in … (xem thêm)

I've been having issues with the websites that I commonly go to no longer appear on the autosuggest list. Websites I haven't gone to for ten years appear when I type in a given sequence rather than more common ones. Website that I go to every day no longer appear.

Multiple websites suggest this sequence:

https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions

I follow the "clear all.." and nothing changes. How can I start anew and have FF re-learn my url history?

Được hỏi bởi bizbizbiz 1 ngày trước

Lần cuối trả lời bởi zeroknight 16 giờ trước

Disable "reCaptcha"

This has started to happen whenever I try to do a Google search. I type in something into the search box and before I can go any further I'm hit with having to go throug… (xem thêm)

This has started to happen whenever I try to do a Google search. I type in something into the search box and before I can go any further I'm hit with having to go through reCaptcha. This is a major pain in the butt. How can I disable this?

It doesn't happen when I use other search engines - just Google.

Thanks... any help would be appreciated!!!

Được hỏi bởi bobbyt9999 1 ngày trước

Lần cuối trả lời bởi zeroknight 16 giờ trước

Decryption tool for passwords in Firefox

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software th… (xem thêm)

Back in November 2023 I had the misfortune of a software engineer not doing his job correctly and he reinstalled the OS on my laptop instead of repairing some software that wasn't functioning correctly. Mercifully, I have had Microsoft support working on recovering my data, which has proved a tremendous task. 4 months and counting.


We have now finally managed to recover my passwords for my browsers, but they are encrypted. Microsoft Support have therefore asked if Mozilla do a decryption tool as they cannot open the file without it being decrypted first. If I was using Microsoft Edge, they would have been able to assist as that is a Microsoft product, but as Firefox is a third party application, they've asked for assistance. By the way, these are NOT scammers or hackers 'helping' me, but Microsoft support and I get everything emailed about our support etc.

Thanks in advance.

Được hỏi bởi darrenallen73 1 tháng trước

Lần cuối trả lời bởi TechHorse 1 ngày trước

Blocked pages

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had … (xem thêm)

When I try to access my payment preferences page on xfinity.com, the page goes blank and it appears that it is being blocked. I can't figure out how to unblock it. I had to use Microsoft Edge to access the page to change my information. Can you please assist?

Được hỏi bởi Neil 2 tháng trước

Lần cuối trả lời bởi jonzn4SUSE 2 ngày trước

whatsapp privacy

So Mozilla supports privacy rights- and I've supported Mozilla for that reason- but they want Whatsapp to be censored for "misinformation" ? How does that go togeth… (xem thêm)

So Mozilla supports privacy rights- and I've supported Mozilla for that reason- but they want Whatsapp to be censored for "misinformation" ? How does that go together? Whatsapp was supposed to be encrypted and not even Whatsapp was supposed to know the content of messages. How would they know about misinformation? And how do they get to decide what's misinformation now?

Được hỏi bởi Elke's Firefox 2 ngày trước

Lần cuối trả lời bởi TyDraniu 2 ngày trước

You've compromised the passwords yourself

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently -… (xem thêm)

Hi Every single one of my passwords is compromised according to you. Therefore I think the data breach is with Firefox . I have set up several unique passwords recently - how are they breached so soon? And why every single one. It is very suspicious. Regards Caroline

Được hỏi bởi cazzyguy 3 ngày trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 3 ngày trước

Incorrect Password

I would like to change my password for Mozilla Firefox account. I am doing so because I have been notified of a password security breach. However, upon signing into my ac… (xem thêm)

I would like to change my password for Mozilla Firefox account. I am doing so because I have been notified of a password security breach. However, upon signing into my account via https://accounts.firefox.com/signin (it doesn't matter which device), I cannot change my password with the new one without the red-colored incorrect password window popping up. I know my signin is correct because I have just signed in using it. Whats the problem guys?

Được hỏi bởi curation 1 tuần trước

Lần cuối trả lời bởi jscher2000 - Support Volunteer 4 ngày trước

Recent issue viewing my Shopify site

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have thi… (xem thêm)

Hello. In the last few days when I visit my Shopify website, the pricing on my products is not visible. This is only for me, nobody else has this issue. I do not have this issue on Safari, or on Firefox when I open a private browsing window. It is something to do with Firefox, but I don't want to have to open a private window every time I go to my store. Is there a solution? This has only been happening for the last few days. Thanks

Được hỏi bởi leslie.day 4 ngày trước

Lần cuối trả lời bởi zeroknight 4 ngày trước

Primary pass work

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would … (xem thêm)

I tried to delete my primary password online, but system would not allow me to do so. I have exhausted all avenues to seek help, but to no avail. Any assistance would be greatly appreciated. Tmg3842@yahoo.com

Được hỏi bởi tmg3842 4 ngày trước

Lần cuối trả lời bởi cor-el 4 ngày trước

downloading a file from an insecure source

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as p… (xem thêm)

We have an electronic document management system in our company. The system is an internal system without access to the LAN. Firefox detects files downloaded from it as potentially dangerous after the last update. Is there a way to prevent files from this website from being detected as potentially dangerous?

Được hỏi bởi Konrad Dymczuk 4 ngày trước

Lần cuối trả lời bởi zeroknight 4 ngày trước

What and where is my Security Key and how do I touch it?

Please see the attached image. Firefox believes I have a security key. What is a security key? Where do I find it? Why does Firefox think I have one? And why is the… (xem thêm)

Please see the attached image.

Firefox believes I have a security key.

What is a security key? Where do I find it? Why does Firefox think I have one?

And why is there no helpful information to explain this confusing UX?

Được hỏi bởi kurrent93 6 ngày trước

Lần cuối trả lời bởi zeroknight 5 ngày trước

Wyłączenie blokady reklam

Dzień dobry, W mojej przeglądarce chciałabym skorzystać z czatu GPT, ale pojawia się komunikat, że żeby skorzystać muszę wyłączyć blokadę reklam. Szukałam takiego czegoś … (xem thêm)

Dzień dobry, W mojej przeglądarce chciałabym skorzystać z czatu GPT, ale pojawia się komunikat, że żeby skorzystać muszę wyłączyć blokadę reklam. Szukałam takiego czegoś w ustawieniach i firefox support, ale nie znalazłam nic co by pomogło w wyłączeniu blokady reklam. Czy mógłby mi ktoś pomóc i pokierować jak mogłabym wyłączyć blokadę reklam? Jeśli tak, byłabym wdzięczna.

Proszę o szybką odpowiedź

Pozdrawiam Lena Cieślak

Được hỏi bởi Lena Cieślak 1 tuần trước

Lần cuối trả lời bởi cor-el 1 tuần trước

Firefox Browser

When I go into Privacy & Settings, then cookies & site data, I uncheck the box for cookies & site data. It doesn't save. Next time I go in it is checked again… (xem thêm)

When I go into Privacy & Settings, then cookies & site data, I uncheck the box for cookies & site data. It doesn't save. Next time I go in it is checked again. How do I get this setting to save? I'm using Windows 10, Firefox 124.0.2.

Được hỏi bởi Anita Adam 1 tuần trước

Lần cuối trả lời bởi zeroknight 1 tuần trước