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  • Đã giải quyết

Firefox 144.0.2 (64-bit) WIN freezes with youtube

Since a month or so, Firefox browser freezes when playing youtube videos. Simply closing the app and restarting won't do the trick, I am forced to open the WIN Task Manag… (xem thêm)

Since a month or so, Firefox browser freezes when playing youtube videos. Simply closing the app and restarting won't do the trick, I am forced to open the WIN Task Manager and manually "end task" before I can watch youtube videos again ... until an hour later, or lucky a day later, the same drama unfolds. I run the newest version of each, Firefox and Windows 11. No new extensions or plugins have been added recently. What is to do here? I'm since Netscape on this route and would hate to switch to another browser... :-) Thanks in advance!

Được hỏi bởi MalDenken 1 tháng trước

Được trả lời bởi MalDenken 1 tháng trước

  • Đã khóa

AI on Firefox without direct permission

Tonight I was roaming around my Firefox settings looking at something else, when I noticed this AI piece pre-checked. Why is FIREFOX, who is supposed to be for privacy an… (xem thêm)

Tonight I was roaming around my Firefox settings looking at something else, when I noticed this AI piece pre-checked. Why is FIREFOX, who is supposed to be for privacy and security, authorizing an update that automatically choose AI? Not cool Mozilla. Not Cool. Anyone else have this? and yes, I've already fixed it ;-)

Được hỏi bởi nikeit2010 1 ngày trước

Lần cuối trả lời bởi Paul 1 ngày trước

  • Đã giải quyết

Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting ala… (xem thêm)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Được hỏi bởi atmaxwel 1 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 1 tháng trước

  • Đã giải quyết

Youtube does not work

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help u… (xem thêm)

Youtube does not work. It shows somekind of default page that is essentially blank. It does say: "Try searching to get started" and "Start watching videos to help us build a feed of videos you'll love."

But it will not respond when I attempt to search anything.

Được hỏi bởi Barry Soetoro 1 tháng trước

Được trả lời bởi Rustler40 3 tuần trước

  • Đã giải quyết

Browser problem

When I attempt to search on Mozilla Firefox I get this message from Norton, my antivirus software provider: "We prevented your connection to rini.drorinat.com because it … (xem thêm)

When I attempt to search on Mozilla Firefox I get this message from Norton, my antivirus software provider: "We prevented your connection to rini.drorinat.com because it is a dangerous webpage:URL:Phishing" This has only happened in the last few days. I am offered no sites - just this message from Norton. How can I solve this, as Norton does not appear to offer a solution, though I have messaged them on their site.

Được hỏi bởi jbrenn746 1 tuần trước

Được trả lời bởi Denys 1 tuần trước

  • Đã giải quyết

New Tab page text color

Hi there! The New Tab page looks great with white text, but Firefox 140.0.4 thinks my wallpaper is white, so text should be dark. I can change the body class to "activity… (xem thêm)

Hi there! The New Tab page looks great with white text, but Firefox 140.0.4 thinks my wallpaper is white, so text should be dark. I can change the body class to "activity-stream darkWallpaper" using the inspector and it works fine, but how make this change permanently?

Được hỏi bởi yakov.mirenkov 4 tháng trước

Được trả lời bởi yakov.mirenkov 4 tháng trước

  • Đã giải quyết

Issue on Youtube with their auto translate (to different languages) subtitles

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. The… (xem thêm)

I've been using Firefox since forever but over the last couple of months, the auto translate subtitles (to English) hasn't been working when watching Youtube videos. There's a thread on the Youtube support site with nearly 40,000 posts of people with the same issue and tonight I was trying to watch a video where the hosts talk in Italian, so I use auto translate to English subtitles but no subtitles appear. It will show Italian language subtitles.

I've gone back through this Youtube channel's history trying videos I've previously watched from months/years ago when auto translate used to work but even they're not working now.

I decided to try the video in Edge browser and to my surprise the auto translate to English worked there. They also work in Chrome.

So what could be causing this issue on Firefox, which started about August time?

This is quite bizarre as I assumed all the processing/translation was done by Google/Youtube so in what way can Firefox be part of this issue?

To be clear, subtitles in the (foreign) language the people are speaking, works. Subtitles translated from that language to English (or other languages) has stopped working. Subtitles translated from that language to English IS working on Edge and Chrome browser.

Được hỏi bởi Jota 1 tuần trước

Được trả lời bởi Jota 1 tuần trước

  • Đã giải quyết

Want to remove or disable AI summarizer

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this re… (xem thêm)

AI "summaries" or "explanations" have been popping up in front of actual useful text that I want to read. How do I disable this AI summarizer or turn it off? If this removes an AI chatbot, even better.

Được hỏi bởi kj_23marigolds 3 tháng trước

Được trả lời bởi Paul 3 tháng trước

  • Đã khóa

Why do I have to provide so much personal information when making a donation to Mozilla?

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to d… (xem thêm)

Is it possible to make a donation to Mozilla without providing so much personal information? I got a message on Firefox today asking for a donation, but when I tried to do that, I was asked for my home address. It's a general rule of internet marketing that people who use the internet would rather do anything than pay for something, so it's bad psychology to impose unnecessary conditions when you're asking for a donation. I don't have to provide my home address when I make donations to other organisations, so why does Mozilla need my home address? I apologize if this is the wrong place to ask this question, but I can't find anywhere else to ask it!

Thanks,

Shaun.

Được hỏi bởi Shaun Rawlings 5 ngày trước

Lần cuối trả lời bởi Denys 4 ngày trước

  • Đã giải quyết

Mozilla Monitor

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites yo… (xem thêm)

This is not the first time you have sent an email to me indicating I should "View all sites where your info is exposed", and each time I receive your emails the sites you suggest are sites I have never seen before, let alone logged into with a password.

I use a Password Organizer Book, with all of my logins and passwords for each site I use. I do not use a password app, and have NEVER used a password app. Each time I go to the website you suggest, It's always a site I have never seen before so it would be impossible to login and change the password. I always check my Password Organizer Book to make sure.

I don't know what you want me to do since I cannot login to the website you are suggesting. Is there action I should be taking? I don't know what it would be, but if you know please let me know.

Được hỏi bởi Rhonda 3 tháng trước

Được trả lời bởi jscher2000 - Support Volunteer 3 tháng trước

  • Đã giải quyết

Chinese Traditional translation for Taiwan + Hong Kong Firefox users?

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it… (xem thêm)

Just noticed that Firefox only has translation for Chinese Simplified from Mainland China, but no Chinese Traditional from Hong Kong and Taiwan users. Any plans to get it going? I would hate to switch back to Chrome or Edge instead.

Được hỏi bởi Christopher Chen @ Firefox 4 tháng trước

Được trả lời bởi Kiki 4 tháng trước

  • Đã giải quyết

Unable to make Purchases on Firefox

Hello. I frequently shop at particular store and have never had a problem. Now, it's off and on. One order will go through with the help of their customer service (doin… (xem thêm)

Hello. I frequently shop at particular store and have never had a problem.

Now, it's off and on. One order will go through with the help of their customer service (doing a direct purchase). Then a few weeks later I don't have a problem and can order without assistance. Now, once again, I can't purchase anything. Once my credit card goes through my address disappears. Then I add my address again and then my credit card is deleted. When my address or my credit card is deleted the order has in bold red letters telling me to add it again. I've tried Chrome after Firefox had issues but it had an issue too.

Is there something I can disable while I shop? I'm not having any problems with any other sites. Thank you!

Được hỏi bởi Janice Viescas 4 tháng trước

Được trả lời bởi Denys 4 tháng trước

  • Đã giải quyết

Mozilla Firefox slow on Windows 11 24h2

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same iss… (xem thêm)

Hello! After a clean install of Windows 11 24h2 Pro, Mozilla Firefox is unusable. It takes about 2 minutes to load a page which is abnormal. I remember I had the same issue when I first installed Windows 11 23H2 Pro and that was resolved somehow but it was 2 or 3 years ago and I've no idea what the solution was back then. I've tried some basic stuff including Test suggestion which of course didn't resolve anything as almost all of them are referring to cleaning cache, reinstall Firefox etc and it literally has nothing to do with my situation. Any solutions?

Được hỏi bởi anwylyds 5 tháng trước

Được trả lời bởi anwylyds 5 tháng trước