Hiển thị các câu hỏi được đánh dấu:

Lost bookmarks and history

After installing Mozilla on my mobile phone and syncing with my laptop all my bookmarks and history are GONE from my laptop. When attempting to restore them, following yo… (xem thêm)

After installing Mozilla on my mobile phone and syncing with my laptop all my bookmarks and history are GONE from my laptop. When attempting to restore them, following your suggested instructions, no dates appear when clicking the restore function. Deleted Mozilla from my mobile phone, still no good. Do I need to recreate all my bookmarks again?! How? When attempting to bookmark a new site it does NOT bookmark! No new history is showing either! Very disappointing, should I just return to windows again after years and years with Mozilla? Andrew S

Đã giải quyết 3 1 9

Firefox Home (default) desktop is different on two computers in the same house (same accounts)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit). On my main computer, creating a new tab … (xem thêm)

I have two computers. Both sign into the same Firefox account. Both instances of Firefox are the same version (134.0.1 64-bit).

On my main computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the first image (firefox_2025-01-19_17-42-57.png)

On the other computer, creating a new tab is set to Firefox Home (default), and clicking the "+" sign to create a new tab results in the recommendations appearing as seen in the second image (firefox_2025-01-19_17-43-57.png)

How to I get both instances of Firefox to do the same thing when creating a new tab, i.e. organize the recommendations like the second image?

Đã giải quyết Đã lưu trữ 2 99

Sync doesn't work

I had sync turned on before I reinstalled my OS, and now I have lost everything. Is there anyway to recover the stuff that should be there? Yes or no. If yes please pro… (xem thêm)

I had sync turned on before I reinstalled my OS, and now I have lost everything. Is there anyway to recover the stuff that should be there? Yes or no. If yes please provide steps, and not the self help articles here as they are worthless.

Đang mở 1

I restarted my browser to update and lost all of my information and bookmarks, and my account now says that I didn't have backup to restore everything, so how do I get Firefox to restore my information?

Restarted my browser to update, and it 1. crashed my computer, and 2. erased all of my bookmarks and previous information. When I tried to log back in, it said that I cou… (xem thêm)

Restarted my browser to update, and it 1. crashed my computer, and 2. erased all of my bookmarks and previous information. When I tried to log back in, it said that I couldn't restore anything and that I didn't have an account with my information already attached, even though I've been using FireFox and have saved bookmarks for years. How do I get it back? I know it exists somewhere, so I don't understand why I can't find it in the app now. It doesn't make any sense why it would seemingly crash my computer, too. Please help.

Đang mở 117

WHy in gods name would I want my data deleted because I reset my password?

You jerks deleted passwords and bookmarks I needed for work just because I reset my password to login. Why in gods name would you think that's a good idea? Why would I ev… (xem thêm)

You jerks deleted passwords and bookmarks I needed for work just because I reset my password to login. Why in gods name would you think that's a good idea? Why would I ever use your sync function if you're gonna delete my data the moment you get the chance?

Đang mở 1 144

Bookmark backup methods

I know the system backs up bookmarks every day or so. I want to migrate all to a new PC. With a new Laptop it seems to have done so automatically, maybe through synchroni… (xem thêm)

I know the system backs up bookmarks every day or so. I want to migrate all to a new PC. With a new Laptop it seems to have done so automatically, maybe through synchronize feature, I am not sure how I did that . I normally export bookmarks to a external flash drive as HTML. Just did also to a .json file type cannot find how to do that. Which format and method will be best? Have all of the old PC backed up through Acronis full back up. Will that have the full Firefox program with the bookmarks?

Đã giải quyết Đã lưu trữ 1 180

Data loss

Hello support service I bought another computer, I logged into my account and I lost all the data, usernames and passwords that I had stored in my account. What should I … (xem thêm)

Hello support service I bought another computer, I logged into my account and I lost all the data, usernames and passwords that I had stored in my account. What should I do now? Can you restore them for me please? Please, I had everything stored in my account, I never thought that the information in this program would be lost. And now everything is being destroyed, please restore it for me. My firefox acount name is : Aliasgharwolf1@gmail.com Thank you.

Đã lưu trữ 1 117

All my bookmarks disappeared

So I reformatted my hard drive and everytime I finish I reinstall Firefox. I have an account where I log in and it put me back where I left off with all my past bookmarks… (xem thêm)

So I reformatted my hard drive and everytime I finish I reinstall Firefox. I have an account where I log in and it put me back where I left off with all my past bookmarks that I saved. Ive been doing this for 10 years but today not sure whats going on but when I logged if all my stuff has disappeared. Please help or contact Mozilla regarding this. I cant understand why one cant directly speak to the ones who developed this browser. Quite frustrating

AL

Đang mở 2 162

Account is gone because I changed my password

Hey I changed my password before reinstalling the Windows but when I reinstall Firefox and logged in, all of my information was gone since Firefox doesn't back up after p… (xem thêm)

Hey I changed my password before reinstalling the Windows but when I reinstall Firefox and logged in, all of my information was gone since Firefox doesn't back up after password change so I uninstalled Firefox since then because it was useless to me. I was looking through my files and I find that I still have the previous recovery code before changing password, can it be used to recover my passwords and bookmarks?!

Đang mở 5 99

Firefox upgraded itself today and the process removed all my bookmarks and passwords.

Firefox has exceeded all previous mess-ups by upgrading itself today (apparently sometime when my battery went flat and was then left recharging), and this happened despi… (xem thêm)

Firefox has exceeded all previous mess-ups by upgrading itself today (apparently sometime when my battery went flat and was then left recharging), and this happened despite my account being set for 'upgrades to be only installed manually'. Now every bookmark, all passwords and all the settings of my Home Page have been erased. I have no 'restore point' to resort to as supposedly all this info is synced to the cloud. But I can find no method to retrieve any of these files let alone one to restore them. This is a nightmare. Please help.

Đang mở 1 54

i need my sync data pback

i reinstalled windows and re downloaded firfox i logged into my firfox account like a normaly doo to get all my data but non of my data is getting synced it always works… (xem thêm)

i reinstalled windows and re downloaded firfox i logged into my firfox account like a normaly doo to get all my data but non of my data is getting synced it always works but it is not working no i need my data i have my passwords to all my account on it pls help

Đã lưu trữ 4 45

Moving Profile from old computer to new crashes FF

Hi, I want to move my FF profile(bookmarks, passwords, login in's, CC info, preferences, etc) from my old computer to my new computer. I did a quick google search and f… (xem thêm)

Hi, I want to move my FF profile(bookmarks, passwords, login in's, CC info, preferences, etc) from my old computer to my new computer. I did a quick google search and found all I have to do is it copy the Appdata/roaming/mozilla/profile directory to the new computer. I had closed FF on the old system before I copied it to a USB drive. On the new computer I installed FF. opened it, closed it, copied the file/directory to the new system. There were already to profile subdirectories present. I just added mine. Now FF crashes. I can't have both computers on at the same time so I do not think 'Sync' will work. What did I do wrong? Any help would be appreciated.

Đã lưu trữ 2 216

Lost old firefox bookmarks

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome b… (xem thêm)

I wanted to open firefox and a new window for new firefox open but did not suggest me to sync my old bookmarks. instead it only asked me if i wanted to sync with chrome browser only. why was i not allowed to save old bookmarks before new firefox updated.

Đã giải quyết Đã lưu trữ 1 198

lost bookmarks

Got new desktop and cannot retrive my bookmarks. Granted old machine was 16 yrs old. I'd figure Firefox would have have a back up system. I'm 70 years young and this has … (xem thêm)

Got new desktop and cannot retrive my bookmarks. Granted old machine was 16 yrs old. I'd figure Firefox would have have a back up system. I'm 70 years young and this has got me scraching my head!!!! Not a computer expert. Thanks George

Đã lưu trữ 2 81

cannot login to my bank account

I am having trouble logging into my bank account. Message is saying error, secure connection failed. An error occurred during a connection to online.newcastlepermanent.… (xem thêm)

I am having trouble logging into my bank account. Message is saying error, secure connection failed. An error occurred during a connection to online.newcastlepermanent.com.au. PR_CONNECT_RESET_ERROR. Have not had problems before. Please help.

Đã lưu trữ 1 180