Diễn đàn hỗ trợ Firefox

every since I swapped to firefox it keeps logging me out of every website. It happens roughly every 7 days and I double checked every privacy setting that has something to do with deleting data uppon closing, deleting cookies in general and so on... It only happens on my PC (Windows 24H2, Build: 26100.2605), not on my laptop (also windows 24H2, idk what exact build).

I also found that firefox doesn't delete the cookies (it still says 200+ mb in the settings). I also tried deleting the cookies (it said 0 bytes in the settings after that) and I will see in ~7 days if that had some effect. That can be seen in the pictures (those are in german).

if anyone has a fix or if this is a straight up bug, let me know! (I won't reinstall firefox just now, because I wanna test a few things before)

Please advise on how to remove osite data

I do the following but it fails to remove website info

Setttings -> Privacy & Security -> Cookies and Site Data -> Clear Data check all options Clear Data -> Clear go to Manage Data ~ 12 sites are there with last used show 2 & 3 years ago Remove All -> Save Changes -> Clear Now going back into Manage Data, all the sites are still there none of those sites are included under Manage Exceptions

How do I remove the old site info?

Hi Team,

I'm currently having an issue with the above:

Every time I clear everything (cookies, data, cache etc), close Firefox then immediately open it again additional data appears. This never used to happen before. Why is this? For example, just before sending this message it stated 0 bytes. When closing and opening F. again there were 76 bytes. Earlier today, after the same procedure there were 315 bytes of data! So Firefox is not clearing data as it used to. I use Norton AntiVirus and Nord VPN and have just done a disc clean-up but there is still the same problem when they are turned off. Where is this data coming from if I am not using any programs, the internet, nothing; only opening Firefox? Please advise as I suspect there may be hackers sniffing around my computer. I have changed the Browser Privacy to Strict.

Nord VPN also has a security option like Firefox. Is it okay to keep both on simultaneously or will they conflict? What is the best option out of the two if you recommend using only one?

I look forward to your assistance.

Thanks,

BA

I can't sign into Google on Firefox. Every time I try, I get this message:

We've detected a problem with your cookie settings. Enable cookies

Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions. Clear cache and cookies

If you have cookies enabled but are still having trouble, clear your browser's cache and cookies. Adjust your privacy settings

If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

I've followed all the instructions, even deleted and re-installed Firefox, but the same thing keeps happening. How do I fix this?

I use Pinterest quite a bit and somehow a great deal of pins have disappeared.

This happened once before when I was using Chrome, and I was able to go digging into my cached files and find the cached versions of the thumbnails of my Pins, so I could somewhat recreate them based on that.

I'm not sure how to go about that with Firefox. Would any information (specifically images) be stored from a previous version of a webpage?

Thank you!

Hello

I'm trying to sign into a Microsoft 365 email account but can't get beyond a screen saying "To use this site, you need to change your browser settings to enable DOM storage or cookies."

I've enabled DOM storage and cookies but no difference. I've cleared cookies and no help. I'm running Firefox 115.0.2 and Linux Mint.

Is part of the problem that I hate Microsoft and they know it?

Thanks

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

For the past few days, Firefox has been freezing up. By playing around with it, I've found that it's still functioning, but it ceases to update visually. I'm not having the same issues with any other program on my PC, I don't see the icon to update Firefox, and I've restarted my PC a few times along the way.

When this happens, it's not just website contents that freeze, but Firefox's UI as well. Hovering a tab doesn't highlight it. Clicking the hamburger doesn't appear to open the menu. Etc...

If I have a video playing when this happens, I will continue to hear it, but the frame the video is on stays in place.

If I click on another open tab, it will still show me the tab it visually froze on, but if I end Firefox with Windows Task Manager & reopen it, the session saves the tab switch, so it's still taking mouse inputs. I've been able to do similar with keyboard inputs by clicking on the address bar and entering a new URL. I don't see anything as I type it, but after using Task Manager to close and reopen Firefox, the site I entered is there.

I can switch between open Firefox windows when this happens without issue, even on the same monitor, and if I pull up something else in front of Firefox and then switch to Firefox it will still display what was last visible in that Firefox window while the bug is occurring.

I have tried disabling add-ons, and actually found that disabling some of them made it happen *more* frequently, not less. Privacy Badger, Auto Tab Discard, & Ad Nauseum specifically. Switching from Ad Nauseum to AdBlock Plus or uBlock Origin neither increases nor decreases the frequency. My other add-ons, like Duplicate Tabs Closer, haven't had any effects on frequency that I can see. With all of my Add-ons disabled, Task Manager shows double the number of Firefox processes.

I tried to clear my history, but I can only select my last 1 hour of history, as clicking on the dropdown box to select another duration will cause the problem to occur & I can't see the other options in the box to select a longer option. The dropdown to select a topic for this question has the same issue.

These are some actions that risk causing the bug to start, but aren't 100% reproducible, and the list is not exhaustive:

• Trying to click & drag to pull a tab into becoming its own window or to move the tab into another window. (Firefox does not save this movement if it causes the bug, so closing and reopening it will keep the tab in the window it was already in.) This seems to work fine for some sites, but specifically tends to break if it's a YouTube tab.
• Mid-clicking to open a link in a new tab, if done on several links in a row
• Clicking on a UI element, like the hamburger button
• Right clicking on an image and selecting "copy"
• Right clicking within Firefox
• Opening Firefox

I have not seen the bug occur at any time that I was not actively providing some input to the Firefox program.

Hello,

I am having problems with some sites and the error seems to indicate that it is related to cookies.

In Google Drive, when I am trying to download any file, it is getting stuck in some kind of loop and at the end, it is showing this:

The page isn’t redirecting properly

An error occurred during a connection to drive.google.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

Apart from this, when I am trying to log into my Riot account in Valorant's website, it is ending up showing this:

Expected redirect cookie to exist

___

I have tried following:

• Using Standard mode for tracking protection
• Disabling tracking protection for these sites
• Deleting Cookies & Cache
• Reinstalling Firefox :(

It didn't help. Also, it started after I reinstalled Windows 11. I have yet to setup it, so I have not made any changes.

Also, everything is working fine in other browsers.

The last update made it look like all cookies were gone, except there are still there but the dates are wrong. 90%+ of them have their "last used" date set to "in 4,137 years" (see screenshot). Websites ask to accept cookies every time Firefox is restarted, which makes them basically useless. I have to use phone authentication each time I want to check gmail on my desktop because the site acts as if it had never seen me before.

Firefox's safe mode is the same. I ran the antivirus on the whole system and it found nothing. Windows clock works fine. Other Firefox functions seem to behave like normal. Other browsers are unaffected.

I filed a bug report and I'm thinking about trying the last extended support version to see if it still happens. I backed up the whole profile and I would like to keep all my data, including the cookies.

So, what can I do to try and get this fixed fast, and possibly keep my cookies, too? Thank you very much!

Hello. Can someone please explain why Facebook asks for username/password every single time Firefox is restarted? I do not use cookie-cleaning extensions. They also send a 'login attempt' email and phone notification every time.

Tried with and without Facebook Container. Not using other Container/multi-account related extensions. My settings:

Standard Tracking Protection (allow/block exceptions: none) "Do not track" signal: Always Delete cookies and site data when Firefox is closed: disabled (no exceptions) History - Firefox will: Remember History

Thank you

On a new website or after clearing the cache and cookies and upon opening a page I will often get a pop-up with cookie usage choices, e.g. "strictly necessary", etc. However, the pop-up disappears before I have a chance to click on any choice or even finish reading the first line. I'm not sure what settings I need to change to allow me to make a choice on the pop-up. Please advise. Thanks.

Firefox beta release: 116.0b6 (64-bit)

On sites such as BBC.com, Youtube.com and Facebook.com I am not getting the normal cookie consent pop-up option which used to automatically show on opening the sites. Other sites are still showing the cookie consent option pop-ups. This means I cannot select if I wish to accept or reject cookies on several sites that used to allow me the option.

In checking about:config, the cookiebanners.service.mode is set to 1, which I believe this the correct setting for enabling the cookies consent pop-up option.

Is there any fix for the cookie consent pop-up not working on certain sites within the EU? I am not using a VPN or pop-up blocker. Tracking protection is set to Standard, cookies and site data are always deleted on closing Firefox and "Do Not Track” signal is set to always. Deleting all installed FF extensions has no effect either.

In other browsers on the same PC, Chrome and Edge, the cookie consent option does still work as it should on the sites mentioned. In Firefox it doesn't.

This is only happening on one PC. My latop has the same FF beta build installed and is not showing this behaviour, it still automatically shows the cookie consent pop-ups when visiting sites such as BBC.com, Youtube.com and Facebook.com.

Hi Mozilla community,

The Developer Tools -> Storage -> Cookies pane shows cookies currently being stored by Firefox.

If I close my browser, these cookies are automatically deleted. However, if I follow the steps on [1], the cookies are still there, and don't get deleted. *Why?*

Thanks in advance!

Steps to reproduce:

- Start a new Firefox session
- Open Developer Tools -> Storage -> Cookies and see that the list is empty
- Go to youtube.com and click Accept All on the cookies popup
- Developer Tools -> Storage -> Cookies now shows a cookie from YouTube, as per the attached screenshot
- Go to Settings->Privacy & Security->Cookies and Site Data -> Clear Data -> Clear
- Go back to Developer Tools -> Storage -> Cookies and click on the refresh icon
- The YouTube cookie is still there
- However either of the following actions will correctly delete this cookie:

1) closing firefox (with Always Use Private Browsing Mode enabled) 2) manually deleting the cookie from the list in Developer Tools -> Storage -> Cookies

[1] https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Firefox recently 'crashed' on my desktop PC. It asked me to restart in safe mode or restore to the original state. I chose to restore. This meant that I had to re-add all of my add-ons and log back into my favourite sites as my log-in details had disappeared. I got everything back to normal eventually, except for one very important site. I am now no longer able to log on to my bank website to review my accounts. I get an error message on the site saying " Log on error. You need to enable cookies in your browser to logon to Internet Banking." I have never had this problem before. I am able to log on successfully on my tablet, and also via a different browser on my desktop PC. I'm not a tech expert so this is very frustrating. I've tried clearing cookies/cache/data in the settings but no success. I really need to access my bank accounts on my desktop as I find this easier. Hopefully you can help as I don't want to use a different browser.

Best regards Andrew Sambrooks

I have an issue with Firefox 127 not accepting a session cookie that I use for user authentication. I have an ASP.NET application with a login form that includes fields for login and password, and a submit button. When the button is clicked, an HTTPS/POST request is sent to the server. The server responds and sends back a session cookie named .Cookie.Name with the parameter httpOnly set to true.

When I check in Firefox's Developer Tools under the Network tab, I can see .Cookie.Name in the server response. However, in the Developer Tools under the Storage tab, .Cookie.Name is missing, which prevents the user from logging in. This problem does not occur in other browsers like Chrome or Edge, nor does it occur in Firefox version 126. The configurations for Firefox 126 and 127 are identical.

Could you please assist with this issue?