Diễn đàn hỗ trợ Firefox

Help,

I received 2 email today saying:

Your Mozilla account was used to sign in Firefox on Windows 10 Thursday, Dec 12, 2024 3:40:09 AM (+07)

and

Your Mozilla account was used to sign in Wednesday, Dec 11, 2024 10:45:31 PM (CET)

Are these legit? How can I know?

Each say from mozilla.org/firefox

I cannot log in Firefox account. It says I have to log out to log into my account. All I wanted to do is to remove a phone I reset and gave away from my Firefox device logins, but everything quit working with all the AI chaos.

Every time go to Firefox home page (clear browser settings), I get "Account Disconnected" message.

I have another PC with the same Firefox browser homepage and do not have the problem.

Help or suggestions appreciated. TU for reading.

I find it a bit concerning that when receiving an email from Firefox about a new sign-in, Win 10 is given instead of Win 11. They should be able to tell which version I am running. Maybe this is Relay for Windows versions LOL.

Has anybody else found this issue?

I have a Mozilla account. On one laptop, I am logged in automatically when I open Firefox, and can access bookmarks and saved logins. The same is true on my Android phone. But I have a second laptop on which Firefox will not recognize my login credentials. I can log in to Mozilla Support, Monitor, etc., but not the browser itself. When I open Firefox, the login dialog pops up, but when I enter the password, it isn't recognized.

Many verification emails have been sent. None of the links work. It’s also next to impossible to find a way to reach you so my account doesn’t get deleted. Smh……..

14-inch MacBook Pro 2021, MacOs Sequoia 15.6.1 - Attempting to log in to my iCloud account on Firefox I receive the message, "Failed to verify your identity. Try again."

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?

Hello,

My previous Firefox account under the email m**********i@*****ail.com has been locked. The message says it was locked due to a returned confirmation email, but the email is working fine now — I’m currently receiving emails from Firefox.

I’m unable to log into the old account to resolve the issue or change the email. I have since created a new account (this one), but I would like to recover access to the original account if possible.

Could you please help me unlock it or advise on the next steps?

Thank you.

Due to relevant policy and legal reasons, the Chinese version of Firefox has been used https://accounts.firefox.com.cn/ As a login account URL, it is also used in the international version https://accounts.firefox.com As login URLs, the two accounts are not interconnected. After recently upgrading to a new computer and downloading Firefox again, I am unable to use the synchronization function https://accounts.firefox.com.cn/ Login to the account, the specific manifestation is to enter the correct password when logging in, and it will continue to display 'processing'. But by directly entering the above website address, you can log in to your account normally. I now need a solution to the synchronization issue by moving bookmarks, plugins, themes, and synchronized tabs from my previous Firefox computer to my new computer.

由于相关政策法方面原因，中国版的firefox使用了https://accounts.firefox.com.cn/作为登陆账户网址，同时而国际版使用https://accounts.firefox.com作为登陆网址，两者账户不互通。

最近换了新的电脑以后，重新下载firefox，使用同步功能时，无法使用https://accounts.firefox.com.cn/登陆账户，具体表现是登陆时输入正确密码后登陆，一直显示处理中。但是直接输入上述网址，可以正常登陆账户。

我现在需要可以解决同步问题的方法，将我原来电脑中firefox中的书签，插件，主题以及同步的标签页移动到新电脑中。

I have forgotten the purpose of the green outline around the page's border. What does it do and how to turn on, after turning it off. Thanks in advance. Let me know if this is an extension or some other feature. Thanks, JJE

When I try to sign in from Firefox I get the message "Unexpected error". I can sign into my account online but only using Google to sign in. If I try to sign in to Mozilla directly, I get the same message.

Using my Firefox browser I tried to login to mozilla account and I get the message "Local storage and cookes are required". I unblocked all cookie settings but have the same problem. I am able to log in using my MS Windows Edge browser, which I am presently using for this post.

I have Firefox 146.01 on 2 windows computers (windows 10 and 11), and on a samsung android phone. I have several extensions (eg uBlock) and I use ExpressVPN.

My mozilla account has a display name and primary email which I verified, and account recovery key enabled. There's no secondary email, no two-step authentication using a third party app. I can readily log the browser back into my mozilla account by entering the password and emailed 6-digit confirmation code, but then it logs me back out within an hour. Each of my 3 devices logs me out repeatedly.

In the address bar I type about:sync-log, and I was able to find the below lines in separate areas of several logs: DEBUG Status.login: success.login => error.login.reason.no_username DEBUG Status.login: error.login.reason.no_username => error.login.reason.no_username ERROR FxA rejecting with error UNVERIFIED_ACCOUNT, details: undefined ERROR Background refresh of initial profile failed: Error: UNVERIFIED_ACCOUNT(resource://gre/modules/FxAccounts.sys.mjs:1669:18) JS Stack trace: _error@FxAccounts.sys.mjs:1669:18 withSessionToken@FxAccounts.sys.mjs:876:18 ERROR Sync encountered a login error DEBUG Exception calling WrappedLock: Error: Login failed: error.login.reason.account(resource://services-sync/service.sys.mjs:1053:15) JS Stack trace: onNotify@service.sys.mjs:1053:15

Based on the above lines, can someone help me figure out why firefox/mozilla keeps signing me out?

Thanks so much

I'm trying to get my wife's firefox browsers synced - mainly her laptop and phone. I've got the phone signed in and working fine, but on her laptop there's no option to sign in and the sync option is missing from the settings menu?

It seems to be profile related as if I create a new blank profile the option is there - but if I copy all the data from her original profile the option goes missing again. Short of manually copying all her data over, I'm a bit stuck for what to do next - any ideas?

I've tried disabling any addons, restarting in troubleshooting mode etc. I've also looked at all the other solutions I can find from here (mostly related to group policies, there's nothing enabled on this) and everything seems as it should be.

I haven't tried reinstalling, but it seems like this is a profile issue rather than an installation issue?

It's a Win 11 laptop (upgraded from W10 if that makes a difference), FF version is 135.0 64 bit.

Thanks!

iCloud has stopped signing in on the Firefox browser for Windows. I contacted Apple Support and they told me that this is an issue on Firefox's part, and told me to try signing in the next morning and they guarantee it'll work. It did not. In fact, it has been over a week, and it still does not work.

When I enter my Apple ID and Password, the website gives me an error "Failed to verify your identity. Try again." The website does NOT send me to the 2fa screen, yet it still sends a 2fa code to my iPad nonetheless.

As Apple has said this is an issue on Firefox's part, I am posting this here. Attached is a screenshot of the error.