• Đã giải quyết

I cannot find the backup file

Hi I just saw the new info on backing up my Firefox data. It sounded good, so I tried it. However I do not see 'Manage Backup'. Instead it asks 'Choose backup file'. I ha… (xem thêm)

Hi I just saw the new info on backing up my Firefox data. It sounded good, so I tried it. However I do not see 'Manage Backup'. Instead it asks 'Choose backup file'. I have never knowingly backed up Firefox, so I do not know where this backupfile is located... How can I find it? How do I create a new backup file? Many thanks An

Được hỏi bởi borre2 6 ngày trước

Được trả lời bởi Denys 6 ngày trước

  • Đã giải quyết

bookmark folders dont expand when hovering over them.

I hover over bookmark folder, they expand, and the links the folder contains work. (Or) now 80 percent of the time, I hover over the bookmark folder, they don't expand, s… (xem thêm)

I hover over bookmark folder, they expand, and the links the folder contains work. (Or) now 80 percent of the time, I hover over the bookmark folder, they don't expand, so I click on the folder to expand it, and 90 percent of the time, the links in the folder do nothing when clicked on. They won't even get highlighted, (selected) I restart firefox, and all works again, for about 10 seconds, and problem occurs again. It goes without saying it gets real frustrating restarting firefox over and over and over again to use another bookmark. I've never experienced this before. This only happens for me on firefox for Linux Mint 22.1. Firefox on windows 11 does not exhibit this problem. Please help, thanks. Cheers...

Được hỏi bởi ffsync46 1 tháng trước

Được trả lời bởi ffsync46 5 ngày trước

  • Đã giải quyết

No "Manage Backup" Option

I went to [https://support.mozilla.org/en-US/kb/firefox-backup] and under "Create a Firefox backup file" at step 3 it says, "Scroll down to Backup, and click Manage backu… (xem thêm)

I went to [https://support.mozilla.org/en-US/kb/firefox-backup] and under "Create a Firefox backup file" at step 3 it says, "Scroll down to Backup, and click Manage backup" but when I went there no such "Manage backup" option exists as you can see in the attached screen capture. So what gives? How can I "Create a Firefox backup file"? I am using Firefox v147.0 (64-bit) on Windows 11 Please instruct. Thanks RJB

Được hỏi bởi Raan Joseph 6 ngày trước

Được trả lời bởi Denys 6 ngày trước

  • Đã giải quyết

ChatGPT not working after new browser update

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the… (xem thêm)

After being prompted to update the browser this morning, and after I updated it, I can no longer use ChatGPT. Chat GPT will open, but it's unresponsive, can't log in, the arrow button to submit an inquiry doesn't work, and none of the other features of ChatGPT are working

Được hỏi bởi pankewycz 6 ngày trước

Được trả lời bởi Denys 5 ngày trước

  • Đã giải quyết

Secure Connection Failed

Secure Connection Failed An error occurred during a connection to juv.scoutjcf.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR The page you are tryin… (xem thêm)

Secure Connection Failed

An error occurred during a connection to juv.scoutjcf.com. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Được hỏi bởi skrishnanivetha 6 ngày trước

Được trả lời bởi jonzn4SUSE 6 ngày trước

  • Đã giải quyết

Emojis not showing up/blank

Web pages that are supposed to contain emojis are blank. I can highlight where emojis are supposed to be shown but the actual images of the emojis aren't there. about:con… (xem thêm)

Web pages that are supposed to contain emojis are blank. I can highlight where emojis are supposed to be shown but the actual images of the emojis aren't there. about:config font.name-list.emoji correctly contains "Apple Color Emoji" If it is relevant, this has been a bug/issue that has persisted for a couple of months now (can't name an exact date).

Được hỏi bởi mzf 1 tuần trước

Được trả lời bởi Agent virtuel 6 ngày trước

  • Đã giải quyết

Menu Bar keeps dissappearing.

How do I keep my menu bar showing after the last updates of 147.0? F10 is only temporary as I click or type it vanishes again. The customize toolbar wasn't helpful. I wan… (xem thêm)

How do I keep my menu bar showing after the last updates of 147.0? F10 is only temporary as I click or type it vanishes again. The customize toolbar wasn't helpful. I want words not symbols.

Được hỏi bởi colemyst 1 tuần trước

Được trả lời bởi Paul 1 tuần trước

  • Đã giải quyết

Firefox Update Yesterday on Win 11

After the new version was installed automatically, I cannot sign in my account with ChatGPT. Any solution? Even though the LOGIN button shows, it doesn't do anything when… (xem thêm)

After the new version was installed automatically, I cannot sign in my account with ChatGPT. Any solution? Even though the LOGIN button shows, it doesn't do anything when I press it. Thanks

Được hỏi bởi stavros.stavrou1 6 ngày trước

Được trả lời bởi TyDraniu 6 ngày trước

  • Đã giải quyết

In Firefox, the ChatGPT chat only displays my own messages

In Firefox, the ChatGPT chat only displays my own messages; ChatGPT's responses no longer appear. This includes past chats—they are not displayed either. Disabling securi… (xem thêm)

In Firefox, the ChatGPT chat only displays my own messages; ChatGPT's responses no longer appear. This includes past chats—they are not displayed either. Disabling security software or clearing cookies and cache did not resolve the issue. ChatGPT works in Edge without disabling security software, but I primarily use Firefox, so I want it to work in Firefox.

The error log is as follows: Entry type longtask is not supported. Ignored. 2340486e-fg3rl66yxe5cgw90.js:58:135419 Uncaught (in promise) TypeError: error loading dynamically imported module: https://chatgpt.com/cdn/assets/1bc04b52-mzdekavxlkhhwedf.js 2 WEBGL_debug_renderer_info is deprecated in Firefox and will be removed. Please use RENDERER. 1a7ebd5f-fss37xbv7jlp328d.js:2:320284 The resource for the preloaded link “https://chatgpt.com/cdn/assets/93527649-n1s3enfuab5rsgm4.js” was not used within a few seconds. Please ensure all tags with the preload attribute are set correctly. 692e322b-2b54-8323-aff7-d3137ea4fc4c ... The resource at the preloaded link “https://chatgpt.com/cdn/assets/94298aad-kz9vxj8d0e78e6xz.js” was not used within a few seconds. Please verify that all tags with the preload attribute are correctly configured.

Được hỏi bởi rNhNR YKeBV 6 ngày trước

Được trả lời bởi TyDraniu 6 ngày trước

  • Đã giải quyết

Firefox updates deltes ALL bookmarks, add ons etc. Can not restore profile

I opened FF this afternoon and it op0end like a new first time install- asking about setting up some damn profiles and showing news, AI, weather and crap I do not want or… (xem thêm)

I opened FF this afternoon and it op0end like a new first time install- asking about setting up some damn profiles and showing news, AI, weather and crap I do not want or use..

I can not seem to restore it. All bookmarks, PW, menu bars and links are now gone.

Được hỏi bởi batsncats 3 tuần trước

Được trả lời bởi NSN 3 tuần trước

  • Đã giải quyết

Restoring previous profile

I want to restore a previous profile which I can see on File Explorer, but no previous profiles appear on the About Profiles page. How can I access this previous profile?… (xem thêm)

I want to restore a previous profile which I can see on File Explorer, but no previous profiles appear on the About Profiles page. How can I access this previous profile?

Được hỏi bởi Peter Perry 1 tuần trước

Được trả lời bởi Peter Perry 6 ngày trước

  • Đã giải quyết

Cannot connect

I cannot connect with my on-line banking site. When I try, I get the message "Bad Request--Your browser sent a request that this server could not understand. Size of a r… (xem thêm)

I cannot connect with my on-line banking site. When I try, I get the message "Bad Request--Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. I am able to access the site using another browser, so there cannot be a problem with the site itself. This situation has only existed since Firefox did an update. So, the problem must lie with Firefox. If it is not fixed, then I fear that I will have to discontinue using Firefox as my online browser. Please have someone from technical support contact me. [edited email from community support forum]

Được hỏi bởi dahibulger 6 ngày trước

Được trả lời bởi jonzn4SUSE 6 ngày trước

  • Đã giải quyết

Default Profile stuck on old UI despite being updated to the latest version (Windows 11)

Hi Mozilla Community, I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates. The Issue: My Firefox browser updates automatica… (xem thêm)

Hi Mozilla Community,

I am running Firefox on Windows 11 and I'm encountering a strange issue regarding the UI updates.

The Issue: My Firefox browser updates automatically to the latest version. However, my Default Profile is visually stuck on the old UI design. It does not reflect the recent interface changes associated with the update.

The Troubleshooting Context:

  • I have verified that the browser itself is technically updated (via Help > About Firefox).
  • The strange part: I have other Firefox profiles on this same machine. When I launch those profiles, they correctly display the new, updated UI.
  • This issue is isolated strictly to my main/default profile.

Has anyone experienced this mismatch where the version number is correct, but the UI fails to refresh on a specific profile? Is there a specific fix for this?

Thanks in advance for the help.

Được hỏi bởi Yash Gandhi (Primary) 1 tuần trước

Được trả lời bởi Yash Gandhi (Primary) 1 tuần trước

  • Đã giải quyết

How to switch address field and search field in toolbar

I've got a new SSD and have reinstalled Firefox as my browser. In the past I've had the address field on the left and the search field to its right. I can get the sear… (xem thêm)

I've got a new SSD and have reinstalled Firefox as my browser. In the past I've had the address field on the left and the search field to its right. I can get the search field on the same level as the address field but have not been able to switch their locations.

I have attached a screen shot of that section of my browser home page.

I thank you for whatever suggestions or guidance anyone can give.

Lee

Được hỏi bởi Txasslm 1 tuần trước

Được trả lời bởi Ed 1 tuần trước