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Follow-Up on my Crash Issue with Screen Reader

Here is the background information so you know a bit about this ongoing troubleshooting project: Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM It sounds like… (xem thêm)

Here is the background information so you know a bit about this ongoing troubleshooting project:

Frequent Crashes - Follow-up Eve Jul 23, 2020, 2:45:58 AM

It sounds like a double-whammy of a Firefox issue and then an additional Windows issue where you can't run accessibility settings in Windows Safe Mode? Looking into the bug that this is potentially attached to I found this information ( https://bugzilla.mozilla.org/show_bug.cgi?id=1652912 ) : Having NS_FaultTolerantHeap::APIHook_RtlFreeHeap in the crashing stack means Fault Tolerant Heap (= FTH) has been enabled for firefox.exe. FTH is automatically activated when Windows OS detects some heap-related issue which it thinks can be mitigated by FTH such as double free. This crash means Firefox crashed due to some heap related issue earlier, which enabled FTH, but probably FTH was not be able to mitigate the heap issue. First of all, can you check FTH is activated for firefox.exe through event viewer? 1. Open Event Viewer from Start menu (or, run eventvwr from command prompt) 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational 3. If FTH is activated for firefox.exe, you'll find Event ID 1003 as the attached screenshot. If FTH is activated, instead of looking into this crash, we need to investigate the original heap issue without FTH. You can disable FTH by stopping Diagnostic Policy Service. Can you do the following steps to send us a crash report without FTH? 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service This may be caused by a third-party application. Given that 99.26% of the crashes of this signature involves AccessibleHandler.dll, do you use a screen reader or some accessibility related application? If it is related to a screen reader, you may have to use Chrome for the time being until you can get more assistance :(

You gave me this instruction: 2. In the left pane of Event Viewer, go to Applications and Services Logs > Microsoft > Windows > Fault-Tolerant-Heap > Operational Two issues I had: On a screen reader, I have no idea which is "left column" and "right column" since to a large extent a screen reader is rather "divorced" from the physical layout that sighted people see on the screen (I am totally blind and don't even have a monitor nor mouse running on this machine). Then, I found application and services log... but I did not find anywhere Microsoft > Windows > Fault-Tolerant-Heap > Operational I had Microsoft > and several things with Windows but nothing about fault tolerance. When I went on to your second request: 1. Open Command prompt as Administrator 2. Run "net stop dps" 3. Open Firefox and follow the steps causing the tab crash 4. Send a crash report 5. Go back to the command prompt and run "net start dps" to re-enable the service

When I did step 2 as Administrator as you asked, I got the error message that Windows cannot find "net stop dps . I tried the command both with and without the quotation marks and got the same error message. Please remember that the Windows 10 on my computer is the HOME version, not the Windows PROFESSIONAL VERSION with all the security stuff found on that version and used in office environments. From a practical standpoint, unless you folk have another suggestion, it appears that i will likely have to GIVE UP ON FIREFOX (remembering from your message that most of these particular crashes result from an issue with Firefox working with screen readers) until a time comes when Firefox might be updated to resolve issues between Firefox and screen readers. I believe I will contact Vispero, the publisher of JAWS, to let them know about the problem I am having with all these crashes in the current version of Firefox. Of course, I am open to try any other suggestions to further diagnose the problem, if I can carry them out with speech and NO SIGHTED HELP.

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Firefox crashes regularly for different reasons

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. M… (xem thêm)

Hi, my firefox started to crash regularly for a few months. I have seen it crash while on idle, while changing tabs, while opening ne tabs... i.e. no repetable pattern. Morever, I couldn't figure out the reason since all the crash reports turned different reasons for each crush. It has now become hourly crashes which really started to affect my workflow. Could you please help?

Latest crush reports: Report ID Date Submitted bp-4c03cc23-f6bf-4abd-a5b0-3a1ff0200708 08/07/2020, 13:27 bp-74dbd9b4-40b9-47b5-9387-f6d8e0200708 08/07/2020, 13:27 bp-d1cbf208-6c0d-44f1-95f2-a8aec0200708 08/07/2020, 13:27 bp-813c83c1-c29a-4103-84b5-5e68d0200708 08/07/2020, 13:27 bp-29f78130-e294-4fcd-8720-5b8010200708 08/07/2020, 13:27 bp-2e6980b2-b53e-473a-b9e3-9e1ee0200708 08/07/2020, 13:27 bp-363a7969-8b98-43ea-a26b-f32350200708 08/07/2020, 13:27 bp-df78d49e-6209-4a7e-96c9-533e90200708 08/07/2020, 13:27 bp-4d388808-7043-440e-b7a3-d29b60200708 08/07/2020, 13:26 bp-aa3c3296-6b5d-4300-a441-4a6890200708 08/07/2020, 13:26 bp-007af789-587d-45df-87f8-da78c0200708 08/07/2020, 13:26 bp-0f5a3710-3098-4d73-ace8-c1df10200708 08/07/2020, 13:26 bp-fc10b542-d37d-4ca9-8a54-0acf50200708 08/07/2020, 13:26 bp-2eb3fafe-370e-4145-bda4-acc120200702 02/07/2020, 10:30

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Firefox Keeps Crashing After a Few Minutes

Last night firefox crashed but I just shut down my computer. Now today for the entire day firefox keeps crashing just after just a few minutes, regardless of what I am do… (xem thêm)

Last night firefox crashed but I just shut down my computer. Now today for the entire day firefox keeps crashing just after just a few minutes, regardless of what I am doing (youtube video, staring at google homepage, in firefox settings).

I read articles suggesting solutions. These are the things I have done to try and fix the problem but they didn't work:

1) I restarted my computer (shut down last night). 2) Performed the sfc scannow function, but found no corruption. 3) Did a Norton quickscan, then a Norton full scan (stopped after 700,000 files), no viruses. 4) Checked my display drivers, both were up to date (Intel and AMD). 5) Checked my network adapters, both were up to date (Intel, Realtek). 6) No Windows updates. 7) Firefox is up to date. 8) Tried safe mode, still crashed. 9) Refreshed firefox, still crashed.

I attached a list of my crash reports, I submitted them just now (didn't realize they didn't submit). I screenshotted it because I thought firefox would crash before I could copy them all. If needed, I can paste them one by one.

I downloaded Chrome, which I'm using right now and it isn't crashing like firefox. However, when I had firefox open at the same time, firefox crashed and caused Chrome to crash as well..

Any help is appreciated. I prefer to continue using firefox because I'm used to it and it has all my saved passwords. I'm scared of reinstalling firefox and losing my saved passwords.

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Spinner spins, pages won't load after viewing page source

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?… (xem thêm)

Whenever I view a page source on Firefox, it then will not allow any other pages to load. They just spin. Once I restart FF, I can go to new pages. Is this a known issue?

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Firefox Keeps Resetting Externally Opened Links to Home Page

Hi, I've been experiencing a strange problem with Firefox. If I click a link from an external app (e.g Outlook), it begins loading in Firefox but will then reset to my h… (xem thêm)

Hi,

I've been experiencing a strange problem with Firefox.

If I click a link from an external app (e.g Outlook), it begins loading in Firefox but will then reset to my homepage which is Google. I am not doing anything to trigger this reset (holding any keys, etc) I am simply just clicking the link, which launches Firefox and resets from loading the link to my homepage. It's very frustrating.

Đã được hỏi bởi grandari 1 tháng trước

Firefox freezes everyday with Mac OS 10.15.5 Catalina

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted th… (xem thêm)

Yes, just like I guess millions of other people, Firefox is freezing everyday on my Mac running OS 10.15.5 Catalina. Come on Mozilla. This is frustrating. I've deleted the app, reinstalled the app, restarted my Mac, over and over. Still the problem. I'm pretty sure I'm just going to permanently delete Firefox and use Safari... don't want to... but this is irritating. Why can't Mozilla Firefox get with Apple and fix this?

Đã được hỏi bởi toenine 1 tháng trước

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breaking bug - developer edition

https://www.dropbox.com/s/zagipygmsa8svgd/oIS4QAKxRh.mp4?dl=0 whenever you select for it to show a grid, and a ruler and when you decide to refresh or your code refreshes… (xem thêm)

https://www.dropbox.com/s/zagipygmsa8svgd/oIS4QAKxRh.mp4?dl=0

whenever you select for it to show a grid, and a ruler and when you decide to refresh or your code refreshes; those settings are lost. the behavior is a bit unstable however you can clearly see it happening in the video i recorded.

this makes the firefox developer tools completely unusable, i shouldn't have to pick up my mouse and click on the ruler and grid+grid options anytime i refresh. i already did that once, it should be kept on until i decide that i don't want that anymore.

i end up saving and switching back and forth between the editor and the browser probably 2-3 times a minute, that's a lot of extra and unnecessary clicks i will have to spend on reenabling my preferences

Đã được hỏi bởi mukhtar5.bahadory5 1 tháng trước

Firefox keeps crashing after installing Netnanny Version 10

Hi I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I unins… (xem thêm)

Hi

I recently installed NetNanny Version 10 on my laptop. After the installation, every time I open Firefox it will crash and close within 5 seconds. As soon as I uninstall NetNanny, Firefox will go back to normal.

I tried uninstalling and re-installing Firefox (V76.0.1, 64-bit) and re-installing NetNanny but the same keeps happening over and over. Note I also 'disable' NetNanny temporarily, however Firefox will still crash.

I will appreciate some help with this.

Thanks and regards jB

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Firefox crashes a few minutes after opening

Both Firefox and Chrome aren’t staying open for more than a few minutes. No matter what site I have open or however many tabs they crash. My other apps are working, my in… (xem thêm)

Both Firefox and Chrome aren’t staying open for more than a few minutes. No matter what site I have open or however many tabs they crash. My other apps are working, my internet is stable as well as my hardware. I’ve already restarted the computer, uninstall and reinstalled Firefox, cleaned my temp folders, cleaned up my disk and cleared my browser history. Latest report ID: bp-1322df80-2a8e-4e2d-9212-ff0030200417

Đã được hỏi bởi clarksimon 3 tháng trước

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Firefox crashes

Hello, I've been using Firefox just fine for years without any issues, however recently I ran firefox as Admin mode to test something and once started I noticed that a ve… (xem thêm)

Hello,

I've been using Firefox just fine for years without any issues, however recently I ran firefox as Admin mode to test something and once started I noticed that a very old extension was resinatalled and shortly after Firefox crashed... When I started Firefox again everything seemed normal, till I opened Gmail and it asked me to login..so I started to open few more websites where my sessions is saved, and they all required me to login, that's when I knew that something wrong with the cookies happened, however history/bookmarks etc seems to be there

I did open "cookies.sqlite" with a sqlite browser software and it only returned 35 lines even though the file size is 2mb

Is there anyway I can recover the cookies? this is really important to me

Crash ID: bp-f056dca8-a031-4013-a087-a4cd00200404

Thanks!

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I've had over 60 crashes in the last 24 hours and no idea what I'm doing to cause them.

I used to not have issues with Firefox but in recent weeks Firefox has crashed so much that it's becoming increasingly unusable for me - I've had 63 crashes in the last 2… (xem thêm)

I used to not have issues with Firefox but in recent weeks Firefox has crashed so much that it's becoming increasingly unusable for me - I've had 63 crashes in the last 24 hours, including 6 in the process of writing this post. The crashes do not seem to be caused by any specific website or action, and they still occur in safe mode. It is becoming increasingly rare for Firefox to last more than a few minutes without crashing. Any information that would alleviate me of this problem would be greatly appreciated. Some error reports are listed below:

68629781-e276-4f4c-9dd1-00ee60200117 c99db3fa-03ae-4b5b-90b8-9aa3c0200117 bp-a3917ccc-02b7-4433-a279-136e40200117 72931ed9-4d79-4ee7-8954-28b830200117 eb1c3d21-f920-4c1d-a472-452530200117

Đã được hỏi bởi X 6 tháng trước

Trả lời lần cuối bởi FredMcD 4 tháng trước

Upgraded FF to 73.0.1 and it broke https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new… (xem thêm)

I do jigsaw puzzles on two web sites, https://thejigsawpuzzles.com/mystery-puzzle-6536101?cutout=50spiral AND http://jigsawonline.net/M1392-M-2006-jigsaw.aspx. My new Dell Inspiron 3670 with FF 72.0.1 was working just fine. I upgraded to FF 73.0.1 and now these two web sites freeze. I have to shutdown FF and restart it to make them work. It worked fine with 72.0.1 and it works on my old Dell Inspiron with 72.0.1. I reloaded 72.0.1 on my new Dell and now these sites are working again.  ? ? ? ? ? I uninstalled Flashplayer and reinstalled it.

Đã được hỏi bởi spikejones 5 tháng trước

Trả lời lần cuối bởi McCoy 5 tháng trước

Firefox Crash Again, Again

Hello, I love Firefox but it gives a lot of errors. Why does this cause problems? If I can't find a solution, I will delete Firefox. I need help! https://crash-stats.mozi… (xem thêm)

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Firefox crashes

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterpris… (xem thêm)

Hello! My Firefox tabs crash constantly since I got a new computer. I have tried all the suggestions I can find in the forums. I did try downloading Firefox for enterprise but I could not figure out how to get it up and running, it seemingly installed, but Firefox seems to be the same. My new (to me) computer is a MacBook Pro 13" mid 2012 if that has anything to do with it. I have Parallels installed on my computer for the first time, if that might have anything to do with it. I have not had the problem with Firefox crashing within the Virtual Machine, though. Here is the latest submitted crash report: bp-f70bd533-3d22-4cd6-9f39-498920200121 Thank you for any insights and help!

Đã được hỏi bởi hbschofield 6 tháng trước

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Discrepancy or error in Firefox documentation regarding mixed content

While trying to make a purchase, I noticed that Firefox flagged the web page with insecure mixed content. However, the browser info contradicts the official documentation… (xem thêm)

While trying to make a purchase, I noticed that Firefox flagged the web page with insecure mixed content. However, the browser info contradicts the official documentation.

The browser states, "Information you submit could be viewed by others (like passwords, messages, credit cards, etc.). Your connection is not private and information you share with the site could be viewed by others."

Yet according to the documentation, the orange triangle icon indicates passive mixed content. It states, "Attackers may be able to manipulate parts of the page like displaying misleading or inappropriate content, but they should not be able to steal your personal data from the site."

This seems like a contradiction. The browser is telling us that our information could be compromised, while the documentation states that attackers should not be able to access personal data.

Can you please clarify which one is correct? Also, if the browser is misleading, it should be corrected in a future update. If the problem is with the documentation, it should be updated.

BTW, I noticed that the website had Google Analytics objects embedded. Could that be the source of the insecure HTTP content?

Can websites with passive mixed media content be trusted with sensitive data?

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Adobe flash will not remain active on our 24h emergency medical web site, need it to alert us to medical data

We have medical data coming in 24/7. Our alarm runs off flash. Since the update there isn't a choice to "allow and remember", which is causing us to have to remember to… (xem thêm)

We have medical data coming in 24/7. Our alarm runs off flash. Since the update there isn't a choice to "allow and remember", which is causing us to have to remember to refresh the page constantly. A big problem for the night-staff, problem for the day-staff also as we keep forgeting and data is not alarming. PLEASE HELP!!

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Just Read The Details

When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here … (xem thêm)

When I pull up Firefox Via The Shortcut It Automatically Crashes And Won't Let Me Go To Safe Mode And The Cmd Prompt That Was Recommended sends Me To A Crash Report Here it is if this helps Crash ID: bp-7e63d373-4797-479f-beaf-5a9230191206

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how to file a bug on firefox desktop?

where is a link to submit a new bug? version 70.0.1 is a failure on most web pages. buttons normally don't work. the vertical slider doesn't work. running the same pages … (xem thêm)

where is a link to submit a new bug? version 70.0.1 is a failure on most web pages. buttons normally don't work. the vertical slider doesn't work. running the same pages on Chrome, Edge work fine

common error below when clicking a form button that fails :

Not submitting form because we are already submitting v2.js:12:18908 Error: "Timeout waiting for submission response"

   createSubmissionResponseTimeout https://js.hsforms.net/forms/v2.js:12

url https://neebo.ai/data-collaboration-ebook/?utm_source=facebook&utm_medium=paidsocial&utm_campaign=Data+Collaboration+Ebook&utm_content=Default+name+-+Conversions&fbclid=IwAR0lFHAS8M3QCKOMA3qVJ7H33tN0P2aCtZlglofY0naVPf3zYuZPNw2d7qs

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