Diễn đàn hỗ trợ Firefox

Why is Firefox crashing so often? What changed? Is there something I need to do to prevent his? Once or twice a week or sometimes a day, but It seems to crash when I am just in my Gmail, sometimes 4 or 5 times an hour. Is Chrome a better option?

Scenario.

Open Firefox on Ubuntu Arm64 (Snapdragon X Elite, Asus Vivobook S15).

Open any page with scrolling.

Try to scroll page via mouse-wheel

Result: Firefox crashes.

Hello, after the most recent Firefox update, and it doesn't happen with every web page but it seems to be most frequent on ones I have never visited, that I get a tab that says "Gah! Your tab just crashed". If I close the browser and reopen it, then reload the crashed tab from my recent History, it seems to work. Anyone else experiencing this (Win 10 Pro 64x desktop PC)?

Hello, I have a web application that can send a base64 data, it crashes in mswsock.dll when data is big than 3Mo. I don't face this issue on other browsers. Appreciate in advance your help.

OK let me start with this - I never thought that I would say this but I am truly beginning to truly HATE - I MEAN HATE FIREFOX AND MOZILLA. Here's why. For the past several months (4-6 months) I have been using a website and it crashes. The window that comes up after the crash states two things. #1, a crash log or report has been saved and sent. #2, Click here to re-establish connection to website. Now this has been going on as I have stated that this has been happening every time I use the website. NO ONE from Mozilla or Firefox has ever acknowledged receiving or trying to fix the crash log that is supposedly in your hands after the crash is reported. This has become really annoying. NOW, I have sent numerous email to Mozilla and Firefox asking for the help to solve this issue and what do I get ZIP, NADA, ZILCH as in NOTHING! Why is that - no one has time to deal with the crash logs that are supposedly being sent every time I get a crash?

Just a day or so ago I got an email from a Mozilla guy Wai Tse who said that he wouldn't do anything because he worked for Mozilla and not Firefox. He sent me a link that I opened and when I did it had MOZILLA AND FIREFOX everywhere. So now I am thinking WTF people - is this a personal thing? Am I not donating enough money to your calls for help and monthly to get a response to this issue that you are suppose to be getting information on everytime it crashes. I am giving up and trying to be nice and or patient with you since I have been ignored for months and months.

I'm sitting here thinking that once again I am just jerking off, no one cares no one is going to respond except for Wai Tse who can't take the time from his busy day and go one step beyond his or her job description and HELP.

Firefox indicated a new version was available and I installed it. After restarting the app, links will not connect and I receive this message.: Gah. Your tab just crashed. We can help!

Choose Restore This Tab or Restore All Crashed Tabs to reload the page/pages.

But nothing helps. I cannot reach most of the sites where I need to work.

Been a loyal Firefox user for years. At work, I have a Mac, running MacOS 12 (now). After the most recent update of 139 (The intel iMac was running 10.15 at the time), it crashes on startup. I get a flash of the starting website (just google home page) and then crash. I thought maybe it had left the OS behind, so I upgraded to MacOS 12. No difference. Downloaded 138, installed. Works fine ... until it auto updates again, then crash again. Tried to turn off auto-update, but I can't do it fast enough before it downloads the new update, causing it to be installed on restart .. then crash again. I have solved it for the moment by using an ESR version. 128. All good again. But why is this happening, and only with the latest update? Driving me crazy.

I just updated Firefox to Version 139.0.1 (64-bit) and now every time I try and use my webcam (specifically Google Meet since my job is remote), Firefox instantly crashes. I've tried deleting and reinstalling Firefox several times and it still will not work. I'm on MacOS Ventura 13.5.1. I really just need a permanent fix for this.

Submitted Crash Reports Report ID Date Submitted bp-28e075fd-226a-4a7c-bbeb-4066f0250119 19/01/2025, 12:16 pm View bp-ddcd262a-6efe-49db-b2fd-db21f0250119 19/01/2025, 12:16 pm View this happens at the most annoying time, I have submitted the crash reports as advised.

Firefox keeps randomly crashing and won't open, sometimes I can get 10 minutes before it returns to crashing all over again. Doesn't even OPEN troubleshoot mode, it just auto crashes.

My drivers are up to date, my windows are up to date, Firefox is up to date, Internet Security software is up to date.

I need this running ASAP for work, each crash report has a different code too which hurts.

First crash happened in the afternoon, yesterday. bp-6580ff2f-d79c-4472-89f6-542c60250604 4/06/2025, 5:15 pm

The rest are all today. bp-79fddad8-e05d-4376-884f-f81670250604 5/06/2025, 2:05 am bp-d3e94b00-0c80-4db1-94e0-9c1410250604 5/06/2025, 2:05 am bp-9191a616-31cc-44e0-83a0-5e0d20250604 5/06/2025, 2:05 am bp-18adbdcb-ea8a-44cd-b4a0-18c4e0250604 5/06/2025, 2:05 am bp-f27c149e-2355-4632-8d0e-28fcc0250604 5/06/2025, 2:05 am bp-cfc523e7-c87f-42ac-bd2e-ddea90250604 5/06/2025, 2:05 am bp-bcee28d7-140f-4ad2-846c-308750250604 5/06/2025, 2:05 am bp-500792c2-0995-4a9e-8e87-600ad0250604 5/06/2025, 2:07 am

I have been having this problem and it seems to be getting progressively worse, for a least a couple weeks now. When I first had it happen, I updated Firefox from 135 I believe to the current version, 139.01. I also checked to make sure Windows Update is completed/up to date. I've tried removing and reinstalling Firefox. I've restarted Firefox - a few times. I've restarted my computer - a few times. When I restart Firefox or my computer it will work for a very short time, but goes back to crashing. I have removed extensions. Restarted PC. But never got to try to see which extension it could be because tabs will start crashing again before I get a chance to. Also, I had a full Firefox crash tonight. Tabs worked a bit after that, but went back to crashing again. This is getting REALLY annoying! FIX IT PLEASE.

4 Images attached

Regardless of running Firefox from my main package manager (that which is from Linux Mint's Repo) or running the FlatPak version it seems to crash randomly. At best check it seems to have something to do with my NVidia graphics (could this be WebGL related?). I've used two other Firefox Variants (WaterFox and Zen, both of which I completely despise!) with no strange crashes at all! Attached is my crashlog, I'd appreciate some input before I scrap Linux Mint completely. Laptop is Alienware M18R2 running three 4K displays (60Hz on two, 165Hz on native). Attached is the crashlog. This happens regardless of extensions enabled. I run the same setup on several other PCs both Windows and Linux (all my Linux is Mint right now). Only this NVidia based PC is the issue.

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I have installed Firefox but when trying to load it up, the programme crashes showing three crash report windows. Any idea how to fix?

Running on MS Surface Laptop ARM Snapdragon processor

BuildID: 20250517143237 CrashTime: 1748341332 InstallTime: 1747827318 ModuleSignatureInfo: {"Mozilla Corporation":["firefox.exe","mozglue.dll"],"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["CRYPTBASE.dll","crypt32.dll","version.dll","fltLib.dll","bcrypt.dll","KERNELBASE.dll","ucrtbase.dll","bcryptPrimitives.dll","kernel32.dll","advapi32.dll","msvcrt.dll","rpcrt4.dll","sechost.dll","ntdll.dll"],"SentinelOne Inc.":["InProcessClient64.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StartupTime: 1748341332 SubmittedFrom: Client Throttleable: 1 UptimeTS: 0.0 Vendor: Mozilla Version: 138.0.4 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Links to X on various news sites started crashing after last update 2 days ago. It says " the media can't be played". The media starts to load but the immediately crashes. I have a pop up window that I told it to make an exception for X but it still.crashes. I disabled all my privacy/no tracking privacy extensions to determine which if any were the cause but no luck there. I changed my browser setting to "Standard". The content loads on Edge. I don't have Chrome to test on. If this is an intractable issue tell me straight up so I can change my browser if need be. I've bee with you guys since it was Netscape. If this is over reach or a settings issue deep state shenanigans are rampant

Hi Just setting up a new Surface Pro/Windows 11 and installed Firefox from Mozilla page. Firefox install completed with a crash report and has never actually run since. Every time I launch I get the app crash window. I've tried running in troubleshooting mode but same app crash. I also note that the crash reports do not get uploaded.

I have uninstalled/re-installed and also tried a fresh install but always the same issue. I also downlaoded the full installer.

Thanks for your help

Tim P