Diễn đàn hỗ trợ Firefox

Hi,

I told my banking site to trust my computer but I changed my mind and want 2fa back. When I go to my banking site using chrome, it uses 2fa so I know it is not on the banking site.

What do I need to do for firefox to start using 2fa for this site again? It says firefox browser is up to date and I'm using Windows 11. Thanks, Steve

I downloaded firefox desktop for my imac 27" none of the passwords I had on file would work so I changed the password and tried it. It appeared to work but after a while the incorrect password came up again. I continued to try using the code you sent via email several times and even though it appeared to. accept the password it still rejects your code. I have tried both caps and lower case characters but it still rejects the login

Hello, thanks for any help.

I am trying to initiate a Mozilla scan on my iPhone, where Firefox is installed. iOS is 18.7.2.

I begin my login to my Mozilla account, and then in the next window, Firefox (correctly) calls for my 6 digit code from my Authenticator.

BUT, when I "leave" the Firefox page, to go fetch the code, Firefox keeps opening a new webpage, and I lose the page where I would enter the 6 digit code.

I had the WSJ.com as my homepage, and changed this back to the Firefox homepage. This did not solve the problem

I'm exhausted. I'm not a techie, but not a newbie either (after many years).

I’ve been hacked. They actually got into my email. I found emails in the trash from Mozilla with had codes on it to change my information I have since retrieve those and I have lockdown with the two authentication and changed my password. How else can I get support as far as this is not happening again.

'Gmail continues to require 2-step verification when I sign into one of my gmail accounts. I cannot seem to turn this off, even though I've turned off 2-Step verification on my Google account. Is Firefox part of this situation?

On many of the sites that require hardware key for 2FA, what I should get is a prompt to press the Yubikey button, but instead I get a technical error. This has happened with logging into Google and Vanguard. Both use Yubikey as a 2FA.

I did not encountered this issue on Micrsoft Edge. I am running this on Windows 11 24H2. I believe it used to work.

Get screen message: Making sure it's you.Please sign in to login.microsoft.com. This request comes from firefox. published by Mozilla. Insert your security key into the USB port. I don't have a security key for USB port. Can't access my email for messeges.

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone 16

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

when i try go log in on certain sites i keep getting a message asking for a fingerprint my computer doesn't have a finger print and i have no clue what it is asking for.

Bonjour,

Pour accéder à mon compte vous envoyez un code par mail à utiliser dans les 5 mn sauf que cette adresse mail est obsolète et je reçois les mails avec un décalage très important, ce qui ne me permet plus d'y accéder. Comment faire svp ? je souhaite conserver toute mes informations et pouvoir basculer sur une autre adresse qui fonctionne en direct

Merci

I don't have, and think I never had, an authenticator app. So how is the replacement MacBook requiring 2-step authentication that requires an authentication app before I can sync to my Win 10 websites? I am new to the MacBook, and it would help to know if it has an authenticator app, and how to get it to work with Firefox.

Hi there, I am trying to get firefox to stop allowing outlook to try and get my fingerprint or face ID as my Macbook Pro 2014 doesn't have these features. I am running macOS Big Sur (as this is the only one that still works decent). The Open Web Autentification Panel pop up says "Touch your secuity key to continue with login.microsoft.com". Thank you for any help you might provide!

When I updated to MacOS Tahoe 26.0, Firefox prompted me to autofill security codes received by iMessage. That happened once or twice and then stopped working. I just tried it in Safari, and it does work. So, something is wrong in the handshake between Firefox for Mac 144.0.2 and MacOS iMessage. Here is how to replicate it.

Login to a website that requires two-factor authentication. Have a security code texted to your iPhone. When that text appears in iMessages on a Mac linked to the iPhone, there should be a small popup asking if you want to insert the security code into the web page. In Safari, there is. In Firefox, there isn't. This feature appears to be broken in Firefox.

Lost access to 2-step verification and recovery codes

Which topic best describes your question:

Sync and Accounts

How can we help?

Hello, I’ve lost access to my Firefox account because I don’t have the 2-step authentication code or recovery codes. I can still access my registered email address associated with this account. Please help me recover or reset my Firefox account.

Thank you

I am running the latest version of Firefox, using Last Pass extension, and signing into Bank of America US website. I've done this for years. I use a FIDO device to authenticate transactions but now I am no longer able to do that. Each time the system asks me to use my device, I get an error message saying if failed (even before pressing the device) and my only way to get out is to force quit Firefox. I am able to execute the transactions successfully using Safari as my browser with Lasspass and the Fido device.

I have called the bank and they cannot see any issues on their side.

I'm working on a Macbook running Sonoma 14.7, I have firefox on autoupdate. I do not have any passphrases saved for Bank of America.