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  • Đã giải quyết

open support ticket for firefox browser

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the ca… (xem thêm)

'Release 96.0.1 Does Not Work with Our Ariba PunchOut Catalogs' Users can punchout and add items to the Shopping Carts, but when they try to return the items from the cart back to our local Ariba Application, users receive a "Token Expired" error. When they click the button to return to the Ariba application, there are no items in the requisition.

We experienced the same issue when Chrome released version 80 in February of 2020. We have been recommending Firefox as the preferred browser but now it has the same problem.

Can you provide some way for users to run an older version of Firefox? Version 95.0.2 Works great. I have not upgraded to 96 yet due to this issue. However, many campus users have already installed 96.0.1.

Currently in our environment, only Inernet Explorer or EDGE running in IE mode work with our Ariba Application. Should we advise our campus users stop using Firefox now?

Đã được hỏi bởi morriv 1 tuần trước

Đã được trả lời bởi morriv 1 giờ trước

Some pictures cannot be shown in Firefox

Hi sir / madam, we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them c… (xem thêm)

Hi sir / madam,

we are encountering an issue that some pictures cannot be shown in the Firefox properly. We tried every methods suggested in your forum but none of them could resolve the issue. The version of the Firefox 95.0 that it is the latest and thus we attached the picture here for tour further investigation.

Would you please help to check and advise for that? Thank you.

Best regards,

Kris

Đã được hỏi bởi kris2022 18 giờ trước

Trả lời lần cuối bởi jscher2000 17 phút trước

can't find mozilla bookmark files on external hard drive

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows… (xem thêm)

I am trying to transfer my firefox bookmarks from my old computer's hard drive to my new computer. they are both fairly current laptops, and i believe both are on windows 10 (the new one is on, i think, whatever the newest version of windows is). I cannot turn on my old computer, so I can't export the bookmarks, but the hard drive is fully functional. The problem is, I can't find where the bookmarks are located. I have tried looking through the files, I have "show hidden files" on, I have tried manually searching for "places.sqlite" and I have tried doing the %APPDATA% thing. I can see other folders on the hard drive very easily, so it shouldn't be the fault of the hard drive. If you know how I am able to find the files, please go through it step-by-step; I'm not proficient in computer things, and something that may seem very obvious and instinctive to you may be what I'm messing up on.

Đã được hỏi bởi thefirstpunmaster 1 giờ trước

Trả lời lần cuối bởi jscher2000 20 phút trước

Facebook

Mozilla/5.0 (Linux; Android 10; Mi 9T Pro Build/QKQ1.190825.002; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/88.0.4324.181 Mobile Safari/537.36[FBAN/EMA… (xem thêm)

Mozilla/5.0 (Linux; Android 10; Mi 9T Pro Build/QKQ1.190825.002; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/88.0.4324.181 Mobile Safari/537.36[FBAN/EMA;FBLC/it_IT;FBAV/239.0.0.10.109;]

Đã được hỏi bởi LuCiFeR 20 phút trước

UI images missing

Hi, thanks for volunteering. In my gmail account the UI and images have virtually disappeared. Other than routine updates, I've added no additional add-ons. I have malwar… (xem thêm)

Hi,

thanks for volunteering. In my gmail account the UI and images have virtually disappeared. Other than routine updates, I've added no additional add-ons.

I have malware bytes running.

Ideas or where / how to start troubleshooting?

Đã được hỏi bởi g.michael.jackiewicz 48 phút trước

Trả lời lần cuối bởi jonzn4SUSE 21 phút trước

Can't change my default search engine back to Google

Over the past couple weeks, I have noted that when I tried to search something on Google, my search automatically sends me to Bing instead. This really angers me as I had… (xem thêm)

Over the past couple weeks, I have noted that when I tried to search something on Google, my search automatically sends me to Bing instead.

This really angers me as I had always had my Firefox default search engine set to Google, like it currently says in my Firefox settings. Never had I ever changed my default search engine to Bing.

My question is, how can I have my searches be sent to Google instead of Bing when I always had and currently have my default search engine set to Google?

Đã được hỏi bởi coolboy725 35 phút trước

Trả lời lần cuối bởi jscher2000 30 phút trước

Can't Upload Image To Support Forum Post

Anyone know why I can't upload a simple small JPEG image to a Mozilla Support forum post? I click the "Browse..." button under "Add images (optional)" under the box where… (xem thêm)

Anyone know why I can't upload a simple small JPEG image to a Mozilla Support forum post?

I click the "Browse..." button under "Add images (optional)" under the box where the post is typed, select the file and click the "Upload" button and it just sits there saying "Uploading Image.jpg" but the image never uploads or attaches to my post.

I have tried from both Firefox (version 96.0) and Safari (version 15.2), but I have the same problem. I can't find any info about accepted file formats and sizes for these forums, but the image is only 478KB, and is a JPEG, so I can't imagine it's too big or an unaccepted format...

I am on macOS version 11.6.2. The image file is NOT locked.

Any info or suggestions would be greatly appreciated!

Đã được hỏi bởi eric.wengrofsky 2 tuần trước

Trả lời lần cuối bởi jonzn4SUSE 44 phút trước

Firefox will not work with journal access at https://journals.sagepub.com

As a member of the American Sociologial Association I have the ability to download PDF copies of ASA journal articles. Firefox simply will not work. So I switch to Safri … (xem thêm)

As a member of the American Sociologial Association I have the ability to download PDF copies of ASA journal articles. Firefox simply will not work. So I switch to Safri and it works fine. I assume that Firefox security protections or something is blocking me. I cannot find any information in support for this problem. In Firefox I go in circles between this screen (attached) and logging into ASA. In Safari I download the article without this problem.

Can you direct me to a trouble shooting guide so that I know what to turn off when I want to download the articles without having to switch to Safari?

Đã được hỏi bởi James Elbert Bearden 3 giờ trước

Trả lời lần cuối bởi cor-el 39 phút trước

  • Đã giải quyết

Not able to download Zip files from Google drive after compressing

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it … (xem thêm)

I'm not able to download Compiled zip files from google drive. I have an folder with a lots of image so when I download folder, google compresses them in zip and then it downloads. but I'm not able to download the images. I don't know since when it started happening or which version because my Firefox browser is on auto-update.

Đã được hỏi bởi satyamverma.8.b 3 ngày trước

Đã được trả lời bởi jonzn4SUSE 40 phút trước

removing Primary Password

I cannot remove Primary Password. When I follow directions and get to step remove check mark, the screen grays out. Also, the sign in primary password keeps showing up ev… (xem thêm)

I cannot remove Primary Password. When I follow directions and get to step remove check mark, the screen grays out. Also, the sign in primary password keeps showing up even though I entered my password. I see this question already being submitted but do not see a resolution.

Đã được hỏi bởi terryawagner 3 giờ trước

Trả lời lần cuối bởi cor-el 41 phút trước

  • Đã giải quyết

Firefox Developer Edition - Windows 11 Issue

Ever since upgrading to windows 11 firefox developer edition will not work for me at all. I have reinstalled it multiple times now and every single time its the same thi… (xem thêm)

Ever since upgrading to windows 11 firefox developer edition will not work for me at all.

I have reinstalled it multiple times now and every single time its the same thing, after a fresh install I can open the browser, use it once, close the browser and then it breaks and I am unable to use it again - sometimes i cant even open it up again it creates a background process in the task manager but never appears.

  • - None of the tabs will load anything at all including any of the settings pages or debug/troubleshooting page (about:<page>) - its like it doesnt even attempt to load anything its completely unresponsive
  • - Clicking on any buttons in firefox/options menu do nothing
  • - If i close it i see between 2-10 firefox processes appear in my task manager which i have to go through and end each task before i am able to open the browser up again and even then that doesnt always work.
  • - Because it opens a bunch of processes when you close the browser and this prevents it from re-opening it is not possible to put it into troubleshooting mode
  • - Even after a fresh install (described below) after re-installing the browser it always opens for the first time with a message saying that 'I have reinstalled firefox would i like to refresh the browser' with a button to refresh - If i click this refresh button it instantly breaks it

In order to fix this I have to completely remove firefox from my machine including:

  • - Everything in my users folder
  • - Everything in program files/programdata
  • - Search my C:\ drive and remove all traces of mozilla/firefox i can find
  • - Clear all temp files
  • - Run a disk cleanup
  • - Restart my machine

Before i can attempt to install firefox again. If i dont do this after i reinstall it opens firefox up in exactly the same state it was in before i uninstalled it, same tabs open & completely unresponsive.

Đã được hỏi bởi Web Passion 5 ngày trước

Đã được trả lời bởi Web Passion 13 giờ trước

Does beta still install over release?

I have been using FF primarily for email accounts recently, but want to go back to using it for general browsing as well. This would mean the ESR version for general surf… (xem thêm)

I have been using FF primarily for email accounts recently, but want to go back to using it for general browsing as well. This would mean the ESR version for general surfing, and another version for my email accounts---both versions running 24/7 on my laptop, except for updates.

Does beta still install over the release version? I tried googling this but the results never answered my question---evidently "over" is a very common word in English. :)

Also, does the Beta channel update only some days after FDE? Or does the Beta update channel get the new beta at the same time as the Aurora channel?

Đã được hỏi bởi paulri 5 giờ trước

Trả lời lần cuối bởi jscher2000 44 phút trước

Javascript disabled

I have JavaScript on WIN 10 OS. For the past 3 days when I try to log onto AOL, using Firefox, I get a message that says "JavaScript disabled although I have not done any… (xem thêm)

I have JavaScript on WIN 10 OS. For the past 3 days when I try to log onto AOL, using Firefox, I get a message that says "JavaScript disabled although I have not done anything to disable it and I don't know how to enable it. It worked one time after I refreshed Firefox but I can't refresh Firefox each time I want to enter my email.

Would anyone be kind enough to advise me. I just started using Firefox a few weeks ago and I love it but I can only stay in love with it if it works properly.

I will sincerely appreciate any guidance that anyone can give me. Thank you for your time and attention.

David

Đã được hỏi bởi David Roesch 1 giờ trước

Need help move a profile to a different email address

I have long time account. My wife took over my computer and made it hers. I want to move my old (hers now) account to her email, while releasing my email so that I can st… (xem thêm)

I have long time account. My wife took over my computer and made it hers. I want to move my old (hers now) account to her email, while releasing my email so that I can start another profile on a different computer with MY email. I added her email as a secondary, made it the default, then deleted my email from the profile. then I went over to my computer, tried to sign in with my email, but it's telling me i need to sign in with the Primary email address. so it didn't release my email. and i can't create a new account with my email address. i'm a few hours into searching for an answer and would appreciate some help. thank you

Đã được hỏi bởi P 1 giờ trước

Firefox crashes constantly

Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to… (xem thêm)

Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to open then shuts down. Was able to launch Firefox from the Start menu selecting a website from browser history under Firefox but that stopped working as well. Tried using Chrome and Edge to download a fresh version of Firefox, both having same issue.

Tried multiple troubleshooting steps from various websites, but nothing is helping. Everything else on the PC is working fine except for the browsers. Updating Win 10 now to see if that helps.

Data being submitted on another PC as still troubleshooting the PC with the crashing.

Đã được hỏi bởi mloisel24 1 giờ trước

Import profile from another computer

I copied profile from old Win 7 to a USB hard drive, and tried to copy to new Win 11 computer . Opened APPDATA\Mozilla\Firefox\profiles\. Saw several different profile fi… (xem thêm)

I copied profile from old Win 7 to a USB hard drive, and tried to copy to new Win 11 computer . Opened APPDATA\Mozilla\Firefox\profiles\. Saw several different profile files. Copied to new one Ihad created with my name, and closed the file. Restarted Firefox, but it wouldn't run. Said it couldn't find any profiles. Help!

Đã được hỏi bởi foxmark1935 1 ngày trước

Trả lời lần cuối bởi foxmark1935 1 giờ trước

Can't open websites

Suddenly can't open any website pages, including the Firefox download url. Get "Secure Connection Failed" alert, PR_END_OF_FILE_ERROR , for everything. What's happened?… (xem thêm)

Suddenly can't open any website pages, including the Firefox download url. Get "Secure Connection Failed" alert, PR_END_OF_FILE_ERROR , for everything.

What's happened?

Đã được hỏi bởi gillianpiewacket 1 giờ trước

Nationality

Why am I not able to answer the question "Nationality?" with the reply I believe to be closest to the truth? Saying I'm from the UK is like saying a Kenyan is African. Wh… (xem thêm)

Why am I not able to answer the question "Nationality?" with the reply I believe to be closest to the truth? Saying I'm from the UK is like saying a Kenyan is African. While technically true, it lacks the accuracy most other countries are allowed to excercise. I'm not saying it would change the world, but it would be nice to have the option. thank you. Human being 112293399 alan lomax of Earth-ish.

Đã được hỏi bởi al 1 giờ trước

Trả lời lần cuối bởi FredMcD 1 giờ trước