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I am unable to log on to my Comcast e-mail account. When I do, it keeps reverting back to the sign-in page. Like it's in a loop of some sort.

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Comcast has been making changes to their e-mail for several months. It has affected the way the e-mail works, but the issues are different for different browsers. I have had issues since August. At any rate, this morning I was unable to even log on to the e-mail system via Firefox, but I could get to it via IE.

If you're interested, here's what I posted on their 'internet forum' this morning:

http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-mail-and-Firefox/td-p/1963071

Comcast has been making changes to their e-mail for several months. It has affected the way the e-mail works, but the issues are different for different browsers. I have had issues since August. At any rate, this morning I was unable to even log on to the e-mail system via Firefox, but I could get to it via IE. If you're interested, here's what I posted on their 'internet forum' this morning: http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-mail-and-Firefox/td-p/1963071

Giải pháp được chọn

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox.


I am marking this thread as solved.

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Andrew
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what steps have you performed to resolve this issue so we don't request you to perform things that you already did.

what steps have you performed to resolve this issue so we don't request you to perform things that you already did.
the-edmeister
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Giải pháp được chọn

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox.


I am marking this thread as solved.

As of 12-21-2013 05:51 PM that Comcast support thread appears to be solved by clearing recent history in Firefox. ''I am marking this thread as solved.''

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cor-el
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Note that such issues are usually caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).


You can try these steps in case of issues with web pages:

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Note that such issues are usually caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page). *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords ---- You can try these steps in case of issues with web pages: Clear the cache and cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"