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Firefox crashes

  • 6 trả lời
  • 2 gặp vấn đề này
  • 126 lượt xem
  • Trả lời mới nhất được viết bởi John99

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My Firefox crashes twice a day, It says, "Well this is embarrassing" & gives only 2 option restart Firefox or quite,It usually happens when I closes all tab at same time, but some time crash happens when I browse websites, I am pasting different crash report below there are 3 crash report seperated by dash lines, please have a look..

AdapterDeviceID: 0x0152 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0 AvailablePageFile: 4420661248 AvailablePhysicalMemory: 1647210496 AvailableVirtualMemory: 1259028480 BuildID: 20131104182142 CrashTime: 1383816968 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1383717107 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 0d74105b, AdapterDriverVersion: 9.18.10.3131 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 257959 StartupTime: 1383807228 SystemMemoryUsePercentage: 52 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://us-mg5.mail.yahoo.com/neo/launch?.rand=bkfgd408pi6ig Vendor: Mozilla Version: 26.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6D132098-EAE2-44CC-9568-6B91D9E31C26}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6D132098-EAE2-44CC-9568-6B91D9E31C26}] DATAGRAM 1 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AD15785F-E0A8-48F5-B993-BCFBA032DA9B}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{AD15785F-E0A8-48F5-B993-BCFBA032DA9B}] DATAGRAM 0 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8320C917-868C-4E6B-A3DF-F1E844E3AA10}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8320C917-868C-4E6B-A3DF-F1E844E3AA10}] DATAGRAM 3 : 2 : 2 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6D132098-EAE2-44CC-9568-6B91D9E31C26}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6D132098-EAE2-44CC-9568-6B91D9E31C26}] DATAGRAM 2 : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


_________________________________________MOZila CRASH 2_____________________________________________

AdapterDeviceID: 0x0152 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0 AvailablePageFile: 4692451328 AvailablePhysicalMemory: 1833971712 AvailableVirtualMemory: 1686687744 BuildID: 20131104182142 CrashTime: 1383822071 EMCheckCompatibility: true Email: s.mujju786@yahoo.com



mozila crash 3---------------------------------------------------------------

AdapterDeviceID: 0x0152 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0 AvailablePageFile: 4846845952 AvailablePhysicalMemory: 1778024448 AvailableVirtualMemory: 1405186048 BuildID: 20131104182142 CrashTime: 1383977550 EMCheckCompatibility: true Email: s.mujju786@yahoo.com

Tất cả các câu trả lời (6)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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bp-eeb335a6-e357-48fa-9c12-7d7042131123 11/23/2013 2:46 PM bp-c5e76de6-25b3-4132-8c7b-185e52131121 11/21/2013 6:53 PM befb61cd-f4c9-4cd9-a3c8-8bce179586be 11/21/2013 5:18 PM bp-551d05b6-ebbe-4ec9-b614-1e9df2131121 11/21/2013 5:01 PM 6c2437f4-bf40-4177-a4be-ce29bd6f1326 11/21/2013 4:15 PM

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What would be really helpful is the Firefox Crash IDs for a couple of submitted reports. They begin with "bp-" and are available when you type "about:crashes" into the location bar as explained under.

Also please read the troubleshooting article. It is probably best to provide Crash IDs from Firefox running in safe mode and with all plugins disabled.


We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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bp-eeb335a6-e357-48fa-9c12-7d7042131123 11/23/2013 2:46 PM
bp-c5e76de6-25b3-4132-8c7b-185e52131121 11/21/2013 6:53 PM
bp-551d05b6-ebbe-4ec9-b614-1e9df2131121 11/21/2013 5:01 PM
bp-d6876ab8-712f-42dd-8cae-e1ebd2131119 11/19/2013 3:57 PM
bp-aea4b494-a0a1-495f-b52f-146572131117 11/17/2013 1:31 PM

Được chỉnh sửa bởi cor-el vào

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Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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Note that there is a strong possibility that this is a malware problem, and you have advice on how to deal with that from cor-el

If you need a working Firefox in the meantime one possibility may be to try using Firefox Portable ESR. This is unofficial and not a Mozilla recommendation but it is worth a try. It may be installed as an additional browser.


For forum cross referencing purposes

  • Report for crash ID bp-eeb335a6-e357-48fa-9c12-7d7042131123
    • Crash Signature: @0x0 | PRMJ_Now()
    • Related bug Bug 817396 - crash in PRMJ_Now
      (It appears from that report that Fx <18 is unaffected. )