X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

I cannot load video at all on any site with Firefox.

Được đăng

Within the last few days, I have no been able to load any video at all from any site. The video first appears as a black box, then changes to a white box as if nothing is even there, and my cursor continually freaks out.

I have made a video of the issue using a screen capture program- http://www.youtube.com/watch?v=7bQ03hbty-s

I have tried the following things with no results- Run FireFox in Safe Mode Disable all addons / extensions / themes. Load FireFox in different profiles Disable hardware acceleration Uninstall / Reinstall Firefox Virus/Malware/Spyware Scans Updated Flash / Java

I can load videos in all of my browsers (Internet Explorer, Google Chrome, and Opera), with no issue at all. This is heartbreaking, because I am staunch supporter and defender of Mozilla Firefox and have been a user since 2.0, and this is the first major issue I've had.

Within the last few days, I have no been able to load any video at all from any site. The video first appears as a black box, then changes to a white box as if nothing is even there, and my cursor continually freaks out. I have made a video of the issue using a screen capture program- http://www.youtube.com/watch?v=7bQ03hbty-s I have tried the following things with no results- Run FireFox in Safe Mode Disable all addons / extensions / themes. Load FireFox in different profiles Disable hardware acceleration Uninstall / Reinstall Firefox Virus/Malware/Spyware Scans Updated Flash / Java I can load videos in all of my browsers (Internet Explorer, Google Chrome, and Opera), with no issue at all. This is heartbreaking, because I am staunch supporter and defender of Mozilla Firefox and have been a user since 2.0, and this is the first major issue I've had.

Giải pháp được chọn

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were?

Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

Đọc câu trả lời này trong ngữ cảnh 12

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Google Update
  • Shockwave Flash 11.9 d900
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Shockwave Flash 11.7 r700
  • 5.1.20125.0
  • Advanced SystemCare 6 Safari Plugin DLL
  • Advanced SystemCare 6 Opera Plugin DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.3 r300
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.0.2
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • Office Authorization plug-in for NPAPI browsers

Ứng dụng

  • Firefox 26.0
  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • URL hỗ trợ: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Tiện ích mở rộng

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add to Search Bar 2.1 (add-to-searchbox@maltekraus.de)
  • Clear Cache Button 0.9f ({563e4790-7e70-11da-a72b-0800200c9a66})
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Element Hiding Helper for Adblock Plus 1.2.3 (elemhidehelper@adblockplus.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com) (không hoạt động)
  • AVG SafeGuard toolbar 17.0.1.12 (avg@toolbar) (không hoạt động)
  • TinEye Reverse Image Search 1.1 (tineye@ideeinc.com) (không hoạt động)

Javascript

  • incrementalGCEnabled: True

Đồ họa

  • adapterDescription: AMD Radeon(TM) HD 6480G
  • adapterDescription2:
  • adapterDeviceID: 0x9648
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-15-2011
  • driverDate2:
  • driverVersion: 8.900.7.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) HD 6480G Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Thay đổi cài đặt

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.display.show_image_placeholders: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.update: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131028225529
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20131028225529
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: True
  • dom.max_script_run_time: 20
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • javascript.options.jit.chrome: False
  • javascript.options.jit.content: True
  • keyword.URL:
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.firstrequest: False
  • network.http.pipelining.maxrequests: 8
  • network.http.request.max-start-delay: 0
  • network.protocol-handler.warn-external.dnupdate: False
  • network.tcp.sendbuffer: 8192
  • places.database.lastMaintenance: 1383271422
  • places.history.expiration.transient_current_max_pages: 53678
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • plugin.state.java: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1381359666

Linh tinh

  • Người dùng JS: Có
  • Có thể tiếp cận: Không
Orlando IT Support 1 giải pháp 1 câu trả lời
Được đăng

Giải pháp được chọn

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were?

Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

You said you've updated flash, but have you tried uninstalling it completely and then moving back a version from where you were? Try making sure no flash processes, or firefox processes are running in the background as well. You may have some locked files also: have you rebooted your computer completely?

Câu trả lời hữu ích

Thanks so much, I rolled to the last non-beta version of flash (11.8), and everything seems to be working now! It's weird, because I had 11.9 installed when this issue started, then I tried updating to the new 11.9 revision to try and fix it.

But alas all is well.

Thanks so much, I rolled to the last non-beta version of flash (11.8), and everything seems to be working now! It's weird, because I had 11.9 installed when this issue started, then I tried updating to the new 11.9 revision to try and fix it. But alas all is well.

Được chỉnh sửa bởi helsinkirocks vào