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When I try to open Author Search in SCOPUS, it gives me the trying to open symbol, but nothing happens?

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When I open SCOPUS and fill in the "Author Search" subprogram, the symbol indicates searching, but the search is never satisfied. I can access SCOPUS by way of Safari, but my default program is FireFox and I would like to know what the problem is. I have tried clearing the cache, but that doesn't help. I also have some problems with NCBI BLAST when I use FireFox but not when I use Safari.

When I open SCOPUS and fill in the "Author Search" subprogram, the symbol indicates searching, but the search is never satisfied. I can access SCOPUS by way of Safari, but my default program is FireFox and I would like to know what the problem is. I have tried clearing the cache, but that doesn't help. I also have some problems with NCBI BLAST when I use FireFox but not when I use Safari.

Tất cả các câu trả lời (2)

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Do you know if there is a free way to test this so a volunteer can take a look? If not, you might try submitting a support request after trying the below general advice.

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Cache - you already did this part

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Tools menu > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. After logging in again, any improvement?

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If this problem just started in Firefox 23 and you use these databases on a secure (HTTPS) connection, you might check for a mixed content issue. This article describes the mixed content blocking issue in more detail: Mixed content blocking in Firefox

To see whether one of your extensions might be the problem, you could try the sites in Firefox's Safe Mode. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?