Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

firefox always crashes

  • 17 trả lời
  • 13 gặp vấn đề này
  • 6 lượt xem
  • Trả lời mới nhất được viết bởi Denny

more options

Here is the crash report

AdapterDeviceID: 0x0152
AdapterVendorID: 0x8086
Add-ons: testpilot%40labs.mozilla.com:1.2.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:21.0
AvailablePageFile: 5778243584
AvailablePhysicalMemory: 2021679104
AvailableVirtualMemory: 3506442240
BuildID: 20130511120803
CrashTime: 1368599251
EMCheckCompatibility: true
Email: master.stanan@gmail.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1368578991
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.17.10.2828
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 18068
StartupTime: 1368581218
SystemMemoryUsePercentage: 49
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.fairtrading.nsw.gov.au/Tenants_and_home_owners/Buying_property/Buying_off_the_plan.html
Vendor: Mozilla
Version: 21.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IP] : 2 : 2 :  
 MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
 RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCP Service Provider : 2 : 1 :  
 RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDP Service Provider : 2 : 2 : 

This report also contains technical information about the state of the application when it crashed.

Please help me solve this.

PS Both chrome and mozilla are crashing

master.stanan@xxxxx.xxx

Được chỉnh sửa bởi cor-el vào

Tất cả các câu trả lời (17)

more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

Hi Amitshree,

bp-e0966714-22d8-43b5-8bc8-9a4af2130515
bp-cb27978d-5514-435f-8e29-ba3be2130515
bp-2197411a-b679-4d78-bc34-bf4c52130515
bp-3bbd39b0-0a61-47ac-a0d9-604d72130515
bp-5f8ac05a-2623-41e4-9166-b58b32130514

Được chỉnh sửa bởi cor-el vào

more options

Firefox is now nine, however if, like many, you've found yourself having to leave your favourite browser because of constant crashing there are plenty of ways to get your Firefox groove back and save yourself from Mozilla hell.

Here are three steps to insuring you can surf the Web with the friendly fox once again: Disable all your apps

With so many Plug-ins available for the browser, one of the reasons you could be experiencing crashes is that one of them has gone rogue. If this is the case, the best way to find out is disable all your apps and then slowly turn them back on to see which one is causing the issue. Safe Mode

Firefox comes with a Safe Mode for exactly this reason - trying to fix bugs. buried within the inner workings of Firefox is a handy box that when accessed will allow you to reset your browser to its "factory" settings.

On the Mac you can access this via the Terminal application in Utilities (/Applications/Firefox.app/Contents/MacOS/firefox -safe-mode) while on the PC you'll find it by accessing the Run command within the Start Bar ("C:Program FilesMozilla Firefoxfirefox.exe" -safe-mode)

Once you've run the application you get to disable all the add-ons in one swoop, reset toolbars and controls, reset bookmarks back to the Firefox defaults, reset all user preferences to Firefox defaults and even restore the default search engine, giving you a fresh start. Starting from scratch

If none of the above has worked, you've got to take drastic action and make your computer believe that you've never seen or heard of this Firefox browser program. First off you've got to delete it completely.

Unfortunately just deleting or uninstalling the browser from your Mac or PC won't solve your problems, as the browser buries itself into your computers profile and user settings. It's like pulling out a weed, you've got to get right down to the roots to clear out the infection.

Mac

For Mac users drag the Firefox app into the Trash and then remove the Library/Application Support/Firefox folder. This will remove Firefox completely, your bookmarks, browser settings, plug-in details the lot.

PC

For the PC it's just as simple. First remove the program via the "Add or Remove Programs" tool then delete the Firefox Installation directory located at C:Program filesMozilla Firefox

Reinstall

Now you've removed all the traces of the browser on your computer you simply visit the getfirefox browser website, download the right version for you and reinstall.

If you've done the above, your browser will reinstall and you'll be able to use Firefox like you did before you became a constant crash victim - hopefully for another 5 years.

more options

Hi master0stanan, you have WrappedNativeSuspecter application installed which is causing the problem.

more options

How would I get rid of it, Amitshree?

more options

That is not an application, but the signature of the crash report.

[@ WrappedNativeSuspecter] - Firefox 21.0 Crash Report - Report ID: e0966714-22d8-43b5-8bc8-9a4af2130515: *https://crash-stats.mozilla.com/report/index/bp-e0966714-22d8-43b5-8bc8-9a4af2130515

So this won't help.

You can check these articles for possible things to try:

more options

Nothing to fix the crashes?

more options

it already gotten worst...what should I do with the crashes. Also Chrome crashes unexpectedly too.

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

bp-66cd26af-a77d-4d19-b21c-2fd6f2130523


I've just got one report.

more options

bp-4d3e4ace-929d-48ba-987a-a49512130528 bp-888e2815-6050-4bb6-b43c-b0e632130528 bp-66cd26af-a77d-4d19-b21c-2fd6f2130523 bp-19bbd1a5-c8b7-48fd-ae50-8ef7a2130528


These too..

more options

bp-4d3e4ace-929d-48ba-987a-a49512130528

bp-888e2815-6050-4bb6-b43c-b0e632130528

bp-66cd26af-a77d-4d19-b21c-2fd6f2130523

bp-19bbd1a5-c8b7-48fd-ae50-8ef7a2130528

more options

Hi gautam678

This looks like a problem with Search Assistant SProtector (sprotector.dll)

  • bug 785940 - Firefox startup crash in SECMOD_GetModuleSpecList @ __hash_open with SProtector.dll (Search Assistant SProtector)
more options

Crash ID: bp-3cb4cef7-629f-4671-aa75-24d3a2130629 Crash ID: bp-7643be4f-7d3a-4536-853a-d5fab2130628 Crash ID: bp-56b71039-2ec8-4a04-8a7d-43da12130627 Crash ID: bp-81535742-c364-4ef4-a7d1-749592130625 Crash ID: bp-c2ed0945-f152-4495-85a7-b0f1f2130625

more options

Crash ID: bp-3cb4cef7-629f-4671-aa75-24d3a2130629 Crash ID: bp-7643be4f-7d3a-4536-853a-d5fab2130628 Crash ID: bp-56b71039-2ec8-4a04-8a7d-43da12130627 Crash ID: bp-81535742-c364-4ef4-a7d1-749592130625 Crash ID: bp-c2ed0945-f152-4495-85a7-b0f1f2130625

more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

more options

bp-7121b254-16f7-43c1-8c04-6608d2130716 bp-d64c6451-a13b-46fd-80da-2e6572130716 bp-0c796c5d-7dd1-406b-86cc-04b652130715 bp-9b08e412-d49c-4ab8-981f-e78502130715 bp-bc022854-ccd1-4dcd-8123-d49ba2130715

thks

Được chỉnh sửa bởi Denny vào