Tìm kiếm hỗ trợ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Clearing cache and cookies causes freeze

  • 4 trả lời
  • 12 gặp vấn đề này
  • 5123 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Every time I try to clear my cache or cookies, the systems freezes and crashes on me. This happens on different machines and in different locations. I'm on a MAC. The spinning wheel continues for 20 minutes, I have to force quit and reboot, and I find Why doesn't this ever work? here is the info I found: Please advise soonest.

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.5; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Firefox Hotfix
20121019.01
false
firefox-hotfix@mozilla.org
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
extensions.lastAppVersion
16.0.2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1362757524
places.history.expiration.transient_current_max_pages
53688
places.last_vacuum
1334585658
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
privacy.cpd.offlineApps
true
privacy.cpd.sessions
false
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Vendor ID
0x10de
Device ID
0x 393
WebGL Renderer
Blocked for your operating system version.
GPU Accelerated Windows
0
AzureBackend
quartz

JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions

Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Được chỉnh sửa bởi cor-el vào

Tất cả các câu trả lời (4)

more options

This problem can be caused by clearing the cookies via Remove recent browsing, search and download history.

  • Firefox/Tools > Options > Privacy > Firefox will: "Use custom settings for history" > [X] Clear history when Firefox closes > Settings
  • Firefox > History > Clear Recent History or Tools > Clear Recent History

________________________________________________________________________________

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Ive tried the reset feature and get the same results: freezes. It seem as if the feature is designed poorly, the is, not robust enough to clear its history and cache without causing the browser to crash.

more options
more options

Does this only happen if you clear the cookies or also when you only clear the cache?

Note that if you clear the cookies then Firefox also tries to clear the local storage used by plugins and this may be causing the problem.